Langford Russell reviews

★★★★★ 5/5

Google

We couldn't have had a better experience with Langford Russell Orpington. Our first interaction with Oliver was very positive and he gave us every confidence that our property would sell quickly, which it did! William Leggatt saw the sale through from start to finish. Will is professional, knowledgeable, personable and detail oriented which enabled us to complete within 5 weeks. He went above and beyond and we couldn't have done it without him. Thank you Will, Oliver and the team. We couldn't recommend you enough.

Rachel · 25 August 2023

★★★★★ 5/5

Google

We have just purchased a property through Langford Russell and we couldn't be more impressed with the service we received from our contact, Will. Right from the very start, he kept us regularly updated, anticipated any questions we could possibly have, and proactively sought updates from the sellers, other estate agents and lawyers in the chain on our behalf. Because of our own buyers, we were under a great deal of pressure to exchange before the end of the month, and he single-handedly made that happen for us! His communication throughout has been impeccable, and we can't thank him enough for making this the smoothest and most efficient process possible! We would 100% recommend Will and his team to anybody looking to buy or sell their home. Thanks so much, Will!

Amy · 25 August 2023

★★★★★ 5/5

Google

Being familiar with sour and awful experience with countless estate agents and agencies, we finally found the team at Langford Russell to be operating with utmost professionalism and fairness. I thought we were lucky to have found Willam at Langford Russell's Orpington office who guided and helped us every step of the way to making sure we were treated fairly throughout the process of purchasing our first house. William not only made sure we were getting a fair deal, he helped push the conveyancing solicitors, equipped us with all relevant information and contacts, and made us aware of any blindspots we should be considering to make sure our purchase was fully vetted, secured and as per expectations. I genuinely thought William was stellar and was critical part of us getting on the property ladder. Cannot recommend his services enough!

G · 25 August 2023

★★★★★ 5/5

Google

I had a fantastic experience with Langford Russell during my recent move. Special thanks to Luise Martin and William Leggatt for their unwavering support throughout the sale and purchase process. Their professionalism and dedication made the entire transition smooth and stress-free. I couldn't be happier with my new home and highly recommend their services to anyone in need of a reliable and supportive estate agent.

Jibin · 25 June 2024

★★★★★ 5/5

Trustpilot

Friendly, helpful estate agents

I would like to thank Kelly and her team at Acorn estate agents for all their hard work. My mother-in-law’s retirement flat had proved to hard to sell due to the age restrictions on retirement flats, and the fact that there are so many choices of retirement flats on the market in our area. She certainly had her work cut out for her!Kelly always stayed in touch and kept us up to date on all the viewings they had of the flat and the feedback they received back. If Kelly wasn’t available when I called the office, someone always tried to deal with my query, or if they couldn’t help got Kelly to call back when she was available.She would certainly be the first person I went if I needed to sell my property.

Pauline · 1 August 2023

★★★★★ 5/5

Trustpilot

We had a great experience with Acorn…

We had a great experience with Acorn after having not such a good experience with another estate agent. They were on the ball with the local market, priced the house correctly and actually sold the house three times due to the rise in interest rates and buyers having their mortgage offers pulled. We were kept informed of what was happening and Amelia and Katlyn were excellent and reassuring at a very stressful time. We have recommended them to neighbours who have also used them and sold after being let down by another agent. Excellent service.

Paula · 19 July 2023

★★★★★ 5/5

Trustpilot

Thanks Amelia

We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.

Michael · 14 July 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Langford Russell when renting out a property, and I couldn’t be more pleased with the experience. From start to finish, Adonis was incredibly professional, knowledgeable, and attentive. He took the time to understand my needs, provided expert advice on the rental market, and ensured everything was handled smoothly. What stood out the most was his communication. Adonis kept me updated at every stage and was always available to answer any questions I had. He handled all the details, from arranging viewings to finding us prospective properties, with efficiency and care, making the entire process stress-free. Thanks Adonis!

Geetika · 24 February 2025

★★★★★ 5/5

Trustpilot

Acorn and Amelia Giles: A Home Sale Savior

We were in a tight spot after attempting to sell our house privately, with the short chain on the brink of collapse. Thankfully, we made the decision to turn to Acorn for assistance, and that's when Amelia Giles came to our rescue.We were amazed by Amelia's prompt response as she arrived at our house the very next day. She wasted no time in taking high-quality photos, organising viewings, and attracting offers. Within just two weeks of reaching out to her, we had multiple offers on the table. It was truly impressive.Throughout the entire process, Amelia remained proactive and took charge. She consistently followed up with all three solicitors involved in the chain, ensuring that everything was progressing smoothly. Her dedication and attentiveness were truly commendable.While it is true that using Acorn incurred a fee we would have avoided had we continued with our private sale, we firmly believe that our house would not have sold if it weren't for Acorn and, in particular, Amelia's exceptional services. The money we spent on their assistance was undoubtedly well worth it.We highly recommend Acorn, and if you're lucky enough to work with Amelia Giles, you can rest assured that your home sale is in capable hands. Thank you, Acorn, and a special thank you to Amelia for saving our home sale and making the entire process hassle-free!

Eamon · 13 June 2023

★★★★★ 5/5

Trustpilot

Thank you Nikola and Sevya for your…

Thank you Nikola and Sevya for your great help🌸🌸🌸 Amazing people. I bought a house and rented out another one, and they found wonderful tenants. It’s been a great pleasure working with them. 100% trustworthy.

Guniz · 1 May 2026

★★★★★ 1/5

Trustpilot

Property Manager Gisella Rappa is…

Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.

Claudia · 27 April 2026

★★★★★ 5/5

Google

We are very grateful to Oliver for his help and support during the purchase of our house in Orpington. He simply has been the best estate agent we have ever worked with. From the point of showing us the property to our move-in, Oliver has been superb. He has been fully engaged - and fully informed- at every stage, which made the whole process really smooth. We couldn't have wished for a better service.

F · 29 October 2023

★★★★★ 1/5

Trustpilot

Not trustworthy, commission focused not client

After using their service unsuccessfully I was contacted by a seller of a property I had previously fell in love with but had been told by agent William, that it had been sold separate from Acorn. The seller informed me the property was not sold but in fact very much available and that he had been informed by William that I did not want the property and had ignored calls and emails. William did this because he was pushing the seller to accept an offer 20 grand under the asking price which came from another Acorn client. The seller discovered the deceit when a man knocked on his door and informed him that Acorn was refusing him a viewing to the property. I was ignored by William when I sent a confronting email, and the complaints staff member sent a very feeble sorry but not sorry because you should have put an offer in regardless email. I would advise Acorn to resolve this issue with the seller who has lost out on 20 grand and time waiting for another buyer while I have already exchanged elsewhere. I would also advise to keep better tabs on your staff to prevent acts of deceit for the gain of additional commission.

Beverley · 11 May 2023

★★★★★ 5/5

Google

The sales team who sold our house last month were very good. My wife and I called them the 'A' team.Thank you Oliver, Will and Lukas, a job well done. Unfortunately could not say the same about ProConveyancing! It was very difficult to get hold of them when we desperately need help. They misplaced several thousand pounds of our money for 17 working days which is not acceptable. All in all the company was extremely unprofessional

Micheal · 25 August 2023

★★★★★ 5/5

Trustpilot

Acorn - Louise King ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We had sold our house with another agency summer last year, that fell through after months of delays and messing around. We had met Acorn before and parents had recently sold with them with no issue, so we called and they agreed to take us. With the mortgage rates going crazy as we went to market so things were slow, then Christmas...even slower. January, they hit the ground running and arranged some viewings, we got an offer and things went from there. We needed a quick sale as our mortgage offer on our new house would expire and with the help of Louise we actually completed a week sooner than our deadline. It was tough and im sure Louise is pleased to see the back of me, but we are forever grateful to Acorn and Louise for all your efforts and hard work! Will use Acorn again and will recommend to everyone!

Stacey · 28 March 2023

★★★★★ 5/5

Google

Langford Russell in Orpington were the estate agents we brought our house with. William L showed us around the property and was our main contact. He was always responsive to emails and calls. And was responsible for keeping the whole sale on track by ensuring all parties were moving forward and checking in regularly. We would definitely recommend Langford Russell. Thank you.

Claire · 26 May 2024

★★★★★ 5/5

Trustpilot

Fantastic first time buyer experience!

We just completed and moved into our first property in Forest Hill and have been so impressed with Adam at Acorn Sydenham during the whole buying process. Adam was amazing from day one - arranging 5 viewings in an afternoon and even giving me a lift in between a couple of properties. He was friendly and amicable but also knowledgeable on the properties shown and if unaware of something, always jotted notes down to check and respond later. When we chose a favoured property he was very flexible when we wanted to arrange second and third viewings. Through the whole process he was always organised and very responsive, providing valuable guidance and advise where needed, communicating swiftly with the seller with any clarifications we needed. From initial interest all the way through to completion he really went above and beyond for us, making our buying experience very pleasant. Adam is a great ambassador for Acorn and we would now 100% recommend Acorn after the top notch service provided to us.

Colin · 27 February 2023

★★★★★ 5/5

Trustpilot

Perfect from start to finish

Perfect from start to finish! Mark and his team were utterly brilliant throughout the process and we couldn’t recommend them more. We were delighted with the marketing (photos were amazing quality and the house sold extremely quickly), Mark was just wonderful throughout the sale process. He is an expert at what he does and he inspires total confidence: I was so grateful to have Mark guide me through the process. Really delighted that we chose Acorn Estate Agents and wouldn’t hesitate to recommend them!

Calvin · 19 February 2023

★★★★★ 5/5

Google

Bought a property through Langford Russell Orpington, and the experience has been good. Initially, Paul has been the lead contact with great communication and transparency and then the property dealings were transferred to Oliver. There were various delays not caused by the estate agent but by the vendor's solicitor from the beginning of the transaction. Significant delays were there but both Paul and Oliver played an active role to help the purchase completed.

Melvyn · 25 August 2023

★★★★★ 5/5

Google

Jack was incredibly approachable and super helpful, taking the time to ensure that our needs were clearly communicated to the landlord. His professionalism and proactive approach made this process smooth and stress free.

Sarita · 9 April 2026

★★★★★ 5/5

Google

Langford Russell were great. Professional and responsive and helped smooth the process of renting the maisonette all through. We were particularly pleased with the approach and help from Jack Frendo who assisted us from the initial viewing through to settling in and help with accessing and interfacing with the landlord. Highly recommended.

John · 16 March 2026

★★★★★ 5/5

Google

We have just exchanged on the sale of our property, which we sold through Langford Russell Orpington. We moved to Langford Russell from another estate agent, and they worked incredibly hard to get our property sold in tight timeframes (to match our purchase timeframes) and at a price we were happy with that enabled us to move into our future home. In particular, our thanks go to Sienna Coombs, who found us our buyers - she has been highly professional and importantly, very responsive in communications. Highly recommend.

Oli · 15 April 2026

★★★★★ 4/5

Trustpilot

Acorn Group

Chris Rolfe was extremely helpful in our time renting with Acorn Group. In the circumstances Chris was under he was supportive and responsive. Thanks for your help Chris.

Noel · 14 May 2026

★★★★★ 5/5

Trustpilot

Amazing people and excellent service

We bought our flat through Acorn, and despite all the issues we experienced with our solicitors, Acorn were immensely supportive and responsive the whole time. Samantha Latham, our agent, in particular, was extremely supportive and kind to us and greatly helped us all along the way. She would sit on the phone for hours to get an update from the parties involved and give us the much needed information on the progress of our case, of which we were otherwise deprived. Acron deserve the full five star I have given them and I wouldn't hesitate to recommend their great service!

Ramin · 24 December 2022