Langford Russell reviews

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 2/5

Trustpilot

Internal and external comms need drastic improvement

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.

Customer · 6 August 2025

★★★★★ 1/5

Trustpilot

Worst of the worst

Worst of the worst. Tried to sell me insurance and when I confronted them as this is not required by law , they tried to extort it by making me sign a waiver which creates a different legal basis , when I told that that this too isn't required by law and illegal to enforce, they made everything possible to make the rent hard. In each step I came back just by following the law so in the end they tried to erase my holding deposit and gain money out of a moving date that was days before I even moved in. This is a scam agency

Gilles · 18 August 2026

★★★★★ 5/5

Google

Jacob has made the buying experience really easy by keeping us informed on all matters with the purchase. He has always been willing to work with us on arrange viewings and also managing the communication between us and the vendor. Jacob replies to all messages and queries quickly and we have really appreciated all his help. Langford Rusell have given an exceptional service and highly recommend their services.

Adrian · 26 March 2026

★★★★★ 5/5

Trustpilot

Esther Kerenge has been excellent

I've been very impressed with Esther Kerenge, who took over as my property manager for my rental in London. Since she came on board, she's followed up directly with my tenants to manage the handover of the broadband contract, and she's been proactive about getting my appliance insurance paperwork properly logged with Acorn, including making sure she has direct access to the insurers should anything need handling. We're also working together to keep all the safety certificates up to date and my property folio in good order, especially with the Tenants' Rights legislation that came into force in May 2026.

Denise · 16 August 2026

★★★★★ 1/5

Trustpilot

Typical estate agent just about do a job! Leave you with the mess

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

Stewart · 10 November 2024

★★★★★ 1/5

Trustpilot

Stay away from these cowboys

Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.

Elis · 22 September 2026

★★★★★ 1/5

Trustpilot

Appalling service from Acorn in…

Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc.

Sophie · 21 June 2025

★★★★★ 5/5

Google

I put my house on the market last summer and had an offer within about 3 weeks! Completed recently after some delays (on the buyer’s side) - Oliver and Louise were relentless in driving everything forward to get us over the line. They were steadfast and positive right throughout which was a solace to me. They constantly kept me updated and were fluid right through to respond and adjust as needed. They were the first and only estate agents I spoke to - I didn’t need to see anyone after them as I felt confident in moving forward with them. Could not be more thrilled with choosing them for this journey. If you’re looking for a solid team that’ll work tirelessly to sell your property, look no further than Langford “gets it done” Russell!!

B · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent communication and service!

Very pleased with the service!Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction!I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had. When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk.Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster.They all made it as stress free as possible! Excellent customer service

Victoria · 21 February 2024

★★★★★ 5/5

Google

Super happy with the work done by Jack and the Langford & Russell team as a whole. Made the process of moving into our first flat very easy, consistently updated us and chased up any information that we needed for reassurance. They’re very professional and I can confidently say you can put your trust in them for handling any and all queries with a property.

Danielle · 2 April 2026

★★★★★ 5/5

Google

Jack was exceptional. If I owned an estate agent, I would be poaching him to come and work for me. His customer service manner was on point. Nothing was a bother and always came back to me in a timely manner. Estate agent friend for life and for me that is saying something. He has restored my faith in estate agents!

Diahanne · 22 December 2025

★★★★★ 5/5

Trustpilot

Dammy was incredible

Dammy was incredible, he was so diligent in making sure that all the T’s were crossed and I’s were dotted to make the sale and purchase progress. He replied to every email, phone call, chased up solicitors, helped me complete legal documents. Without him the sale wouldn’t have gone through and he was far more conscientious than my solicitors in following everything up. I thoroughly recommend Dammy 100%. He is also very upbeat and positive, you really feel he has your back during such a stressful time. Best estate agent ever, he really is fantastic.

Sarah · 15 January 2024

★★★★★ 5/5

Google

Jacob Louth is excellent, he is very professional, friendly and helpful and goes that extra mile.

Carol · 26 March 2026

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.

Evelina · 28 December 2023

★★★★★ 1/5

Trustpilot

Part 2 as promised

I guess this is a monthly update to the still on- going 'Joy' of renting via Acorn.I stand by my 1st review and I will stand by this one... I will not remove just because you want me to.I will start by saying there is a property file with Medway Council if you become the future Tenant of this house.. there has been previous contact made for you, I've now vacated for 3 1/2 weeks the house sits empty.Also love nothing more than walking to booked viewings when nobody arrives! Brilliant waste of time. To the one person viewing who walked out after saying to much work.. I salute you sir your correct.No further on for a useful meaningful solution, there have been viewings and offers made to the landlord for said house on market which has been on market since 19th October.. but the offers not accepted even at a higher rate of rental than I paid, guess when someone who doesn't live there still pays rent why would you want to, so easier to refusing future viewings and making myself available until its returned in April.In the same hand I'm certainly not going to be scrubbing anymore damp/mould off walls which is clearly not the 'condensation how you live lines' might be something more to do with water ingress... like the stains on bedroom ceilings not made good... certainly not something that I will sorting. Check the GSC for this house as the recommendations for age of boiler from the proper Gas safety test have clearly been ignored it's not been serviced for many years of which a landlord is legally responsible to service his boiler (it's 30 plus years old!) There was supposed to be a mutual date set for an early end of tenancy, my reasons for early ending were repeated non repairs and false Gas safety certificates.I'm in process of compiling my report to Housing Ombudsman, broken locks will be refitted and the keys for said lock returned in April.I'm sure next update will follow as this is the 'gift' that just keeps giving...

Fiona · 29 November 2023

★★★★★ 5/5

Trustpilot

I was very pleased with Acron

I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion

Deepak · 24 November 2023

★★★★★ 5/5

Google

Jack has been really helpful and forthcoming in helping with the negotiations

Ganesh · 9 April 2026

★★★★★ 5/5

Trustpilot

My new Flat 😁

I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks

Daniel · 1 August 2024

★★★★★ 5/5

Google

Best Estate Agent in Orpington! Oliver gave us confidence and he said we would sell quickly and Will kept us informed throughout the process. Will and Oliver achieved the sale of our home very quickly and put the previous agent to shame. They achieved a very good sale price for us even in the doom and gloom that people are talking about in the property market. The marketing and photo ideas got buyers to view the property within days of marketing and we got our offers within a week. The Back office team had kept everyone up to date. And Will called regularly to offer any help and support. He even gave us advice on our new home purchase which was very helpfull. We would strongly recommend Langford Russell to anyone looking to sell or buy a property in the Orpington area. These guys are profesonal,responsive, interested, passionate and want to get movers moving! Thank you!

Martin · 29 September 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs!!

Avoid at all costs!!Acorn, or is it A Con, and especially Sales Manager William Cornwell at their Gravesend branch, should be avoided if you’re keen to sell your property. Although William has now transferred to Acorn Strood branch, he was meant to have handled our property sale and purchase of another property also sold via Acorn. Both fell through due to a multitude of issues badly handled by William and Acorn. This must have cost them in excess of £15,000 in sales fee earnings. Lies after lies and excuses that we caught him/them out on and just a lot of big words with no substance. Many mistakes were made and the communication was aside from full of fibs and bs, just plain awful. Unprofessional and amateurish from an allegedly experienced manager, but also shocking from an established agency like Acorn. After 5+ months on their books, in excess of 25 viewings and only 1 meaningful offer, our buyer pulled out and informed Acorn/William on a Thursday afternoon, no information was shared with us. We contacted our buyers directly a day later as we were ready to proceed and they told us they had withdrawn the day before. William doesn’t work Fridays so he replied to our email request for explanations on the Saturday with more fibs and excuses and said he’d get the property back on the market and crack on with finding us a new buyer. William also said he had an interested potential buyer already, but no viewing was booked in at all. Just another lie!The Thursday after, almost a week after he knew our buyers had withdrawn, our property was still showing on their sales platforms as SOLD STC despite we again on the Monday before had given instruction to reduce the price. Needless to say that we terminated our agreement with Acorn immediately and sent an email expressing our disappointment, but guess what? No reply of course. Cowardly sticking his/their head in the sand and simply just removing our property this morning. A formal complaint is being processed, but save yourself the agony and frustration by using a different and proper professional agency.

Jan · 28 September 2023

★★★★★ 5/5

Trustpilot

Acorn Strood - Outstanding Service

Alesha from Acorn from start to finish was professional, supportive and always available for us. Alesha gave us more than 100% attention at all times we never had to chase anything Alesha always updated us and pushed for everything we wanted and needed. The service from Alesha was outstanding and I would recommend to anyone to get in touch with Alesha if you are looking to move. We can’t thank Alesha enough for everything. Without Alesha our move would not be possible. Thank you.

Erin · 8 September 2023

★★★★★ 5/5

Google

We were approached by Oliver with great promises about what they could offer us, I had some doubts as other agents in the past had let us down. Without too much detail I will say that they (Oliver and Will) and their team exceeded our expectations by getting an asking price that we wanted and completing the transaction in record time. Will kept in touch on an almost daily basis to keep up momentum and ensure the progress was maintained, and this made a big difference. Very happy with the results, brilliant job, cannot fault them.

Tjl101 · 25 August 2023

★★★★★ 5/5

Google

Never leave feedback however, when you get exceptional service like we have over the last few weeks from Chris Forde in the Lettings Team, then it’s well worth giving praise when its due. Chris Forde is your man especially if you’re a busy person like me. I never had to call him or chase a thing. Always kept me updated throughout the process whether by email, text or phone day or night. Always returned my call if he ever missed a call! Never promised what he couldn’t deliver, but always delivered even on the maybes. I had five different estate agents view our home as I wanted to compare before deciding. I met with Chris from Langford Russell last. He never oversold or put me under pressure to sign up with them. He came prepared with info, he was punctuational for every meeting and professional at all times. I chose Langford as thier communication excelled my expectation from that very first visit. Chris worked tirelessly and with enthusiasm. He put our mind at ease, so I didn’t have to worry about finding the right tenants or reducing the rental price. A genuine and honest team of hardworking professionals including Martin in property management. You may find a slight difference in commission charged by varying estate agents in Orpington and surrounding as I did my research, however when you put your property on the market with two agents and one agent books loads of viewings with multiple offers coming in and giving regular feedback and you get another estate agent suggesting you need to reduce the rent to get any interest, then you know what your paying for! It’s called high standards and exceptional customer service. Plus, they are competitive, so you won’t go wrong, by making Langford your right choice.

Zoya · 25 August 2023