5/5
GoogleExcellent agent in all aspects. The whole team are good but I deal mainly with Will Leggatt who is professional, knowledgeable and proactive in his approach. Would highly recommend Langford Russell.
Trusted Agent profile · Orpington
Langford Russell Orpington reviews
★★★★★
669 reviews across 2 platforms
280 High Street, Orpington, BR6 0ND
Part of Langford Russell, see every office.
Langford Russell's office in Orpington, at 280 High Street, is rated 3.8 out of 5 across 669 reviews on two platforms, including 176 Google reviews rated 4.8.
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Reviews
Every review we hold for the Orpington office, from every platform, shown as written. First names only.
Google1/5
TrustpilotStrangers to the truth
Truth issues. Tendency to hide. Wouldn't trust them as far as I could throw them.
Agent replied · 13 June 2024
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Agent replied · 13 June 2024
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleVery good and professional services. Response to our questions quickly!
Agent replied · 24 August 2024
Thank you Stephen, that is much appreciated . Kind regards Karen Hedges-Acorn Customer Services
5/5
GoogleVery helpful and provided regular updates ensuring the process was quickly completed. Many thanks Kevin, your efforts were appreciated!
4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Agent replied · 13 June 2024
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotI have been dealing with Michael Stroud…
I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin
Agent replied · 13 June 2024
Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager
4/5
GoogleWe were very pleased with Langford Russell and the help they gave us in moving. From the start, they actively sought to find out, listen to and record what we were looking for , then efficiently matched us to a property they had come back on the market. Through the process of us buying the property they efficiently communicated with all parties and answered any queries that we had.
5/5
TrustpilotHarry at the dartford office was…
Harry at the dartford office was excellent.very polite and responsive young man who kept me updated and very good at helping me through the whole processtreet thankyou harry
Agent replied · 13 June 2024
Thank you Claire for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI can recommend Langford Russell Orpington. I dealt mainly with Jon, Kevin and Steph. They were friendly, knowledgeable and professional. Our sale was fairly complex and long winded, however, Jon and his colleagues were patient, informative and helpfull throughout the process, even after losing two potential buyers. They have good local knowledge of Orpington and their sale boards feature prominently. I am confident in my recommendation.
1/5
TrustpilotSuch a full of liers been waiting to…
Such a full of liers been waiting to see the property and the agent didn’t come up and latter lied to me about he was here.31d Walmer terrace.Never recommend to anyone.
Agent replied · 13 June 2024
Dear Sudam. I am of course sorry to read your review and also sorry for the slow acknowledgement. If I can still help, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
GoogleAvoid this estate agents at all costs. Mo was extremely rude to my wife in fact very threatening and they haven’t done anything that we’ve ask them to do. Disgusting horrible company with horrible staff.
Agent replied · 24 August 2024
Sorry to hear this Scott. Please let me investigate and I will back in touch. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad a great experience buying a property from Langford Russell. Paul did everything he could and was very proactive, we couldn’t fault him! Very impressed!
Agent replied · 24 August 2024
Thank you Hannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotFull blown fraudsters, posing as realtors...
Maybe my experience is unique, but these guys are fraudsters. They collected money from me on the pretext of doing background check, came back after a month to say background check had some issues, and proceeded to pocket my 250 pounds. Hard to believe what they do is even legal in the UK. Keep your distance from these criminals, or you will live to regret it...
1/5
TrustpilotBad service
Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves
Agent replied · 13 June 2024
Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Agent replied · 13 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Agent replied · 13 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Agent replied · 13 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat communication and updates.Very…
Great communication and updates.Very professional from start to finish
Agent replied · 13 June 2024
Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services
5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Agent replied · 13 June 2024
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
3/5
TrustpilotMiss communication on the day
A very limited service.
Agent replied · 13 June 2024
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
Agent replied · 13 June 2024
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
5/5
GoogleThanks Langford Russell, namely Paul for support during the house purchase process! Appreciated the transparency, problem solving attitude and quick responses.
Agent replied · 24 August 2024
Thank you Zuzana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Agent replied · 13 June 2024
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Orpington.
