Langford Russell Orpington reviews

★★★★★ 5/5

Trustpilot

Best estate agents we've ever dealt…

Best estate agents we've ever dealt with,we had dealings with quite a few during our property search. We recently sold our house with acorn. The main branch we had dealings with was bexleyheath,all the team are very professional, responsive and generally good at their jobs,especially Jake,he was amazing throughout,we can't recommend him highly enough! You get straight up advise and information from Acorn, no messing you about. We will definitely be recommending Acorn to all!

Jess · 28 November 2018

★★★★★ 5/5

Trustpilot

Terrific customer support

Acorn (and Jamie in particular) have been terrific at making sure our rental flat is fully up to date with legal requirements. Jamie is very prompt and clear in communication; wonderful to have such great customer service!

Brockley · 5 February 2021

★★★★★ 4/5

Trustpilot

We have had a tricky time with Acorn

We have had a tricky time with Acorn. We moved between branches after not being happy with the poor service and communication levels. However after moving we had a brilliant relationship with Harrison White in Dulwich. His communication was excellent and he kept us up to date with viewings and feedback. Finding someone you can trust is key when selling your home and we felt we had this with Harrison.

L.H · 1 March 2023

★★★★★ 5/5

Google

Chris thank you so much for all your help. No one else before helped us so much. We have a dog and everyone did not want to help us to find a place. You are the only agent I know that answers the phone straight away and replies to emails so quick. You tried so much to convince the landlord to accept us with the dog and you did it! Thank you so so much!

Giwta · 25 August 2022

★★★★★ 1/5

Trustpilot

Worst I’ve ever dealt with. Avoid at all costs.

We are professional landlords and have dealt with many agents over the years and Acorn are the very worst I’ve come across. The staff lack training, the communication between agents and back office is none existent. From the lack of pictures on the listing to the inability to follow up on repairs, it’s been a shambolic and frustrating experience from start to finish. The only thing they were efficient at was billing us. Shocking service. Avoid at all costs.

Lisa · 15 February 2022

★★★★★ 5/5

Trustpilot

I have had the pleasure to deal with…

I have had the pleasure to deal with Jamie Perrin for over 1 year now and I have been extremely happy with his services. He has always been very helpful and anytime I needed his assistance or had any questions, he was always there and never hesitated. I just want to say thank you so much for all your help and for making the whole process easier for me and my family. THANK YOU.

Lena · 29 September 2022

★★★★★ 1/5

Trustpilot

Be careful of a scam sign up to…

Be careful of a scam sign up to lifetime legal they offer which rolls into a membership, Acorn will not mention this on-going cost only the benefit as they sign you up, Dodgy business

Peter · 19 January 2026

★★★★★ 5/5

Trustpilot

Incredible company

Incredible company, Elycia was so helpful in getting us our beautiful home. The team are lovely and helped us with everything. Highly recommend

Victoria · 3 December 2024

★★★★★ 1/5

Trustpilot

Landlords beware!

Used Acorn to let a property we own. Letting process was ok, though they were extremely pushy in trying to sell additional services such as rent guarantees and condition reports. Even attempted to get me to indemnify them for anything related to the tenancy because I wouldn't agree to additional chargeable services. But they found a tenant quickly and all seemed well.But their property management service is a joke. Had a leak in the roof of the property and it took them 12 days to get a quote from a contractor. And the level of communication during this time was very poor.Finally received a quote from a contractor at £1,600 plus VAT but got the job done for a total price of £1,150 by another contractor. I guess their quote includes the commission the contractor has to pay them!During this process, despite escalating to management, they displayed complete indifference to any possible damage being done to our property by further rain ingress and communication was terrible.Postcript. Thanks for the response Andrew. Only thing I would say is that if my company were being rated bad by 53% of all reviews on Trustpilot, I would be slightly less comfortable that high standards are your norm. I appreciate this will include tenants, buyers and sellers, but it's hardly a great statistic is it?

John · 25 October 2021

★★★★★ 4/5

Google

It was a very long 11 month complicated process of moving house but thanks to Emma and the Team the support and tireless work reaped the reward of moving to our dream house. Top Team of dedicated Agents, fair and honest. Would recommend.

Gary · 26 August 2017

★★★★★ 1/5

Trustpilot

Absolutely useless

I should have read the reviews before using acorn. Things started off well but with the last few months have gone down hill fast to the point I find myself in financial difficulty & risk being evected due to Acorn initially taking to long deal with paperwork therefore my move in date have to be moved 2 or 3 times, Acorn have 0 communication skills despite the fact I've tried to explain the situation they don't care. Even after explaining i still get calls & emails from the same person every month asking about rent & when I explain the situation AGAIN to that SAME PERSON I'm made to feel it's all my fault even though Acon have put me in financial difficulty I'm still trying my best to keep on top of the rent. No one at Acon have asked how can they help to relive some off the pressure off my shoulders they just say next month you'll have have pay more to try & catch up which has now got me having sleepless nights & anxiety with worry. I wish I had never used your company & will never ever use them again I'd rather live on the streets then come to this lot again. Avoid this lot at all cost they promise you everything but will give you nothing but stress, anxiety, sleepless nights, depression.

Ian · 20 September 2021

★★★★★ 1/5

Trustpilot

Horrible experience

We wanted to buy the home on Melrose Close Lee, which is marketed by Acorn, Grove Park. We have tried to do it from the beginning of January till the end of June. We did all our documents to April, and the long three months manager from Acorn could not connect with householders to understand their preferable date of the deal. It was a horrible time of my life when we are only waiting and calling to Acorn. Finely, householders' solicitors said to us that householders were being to looking for a house for themself (chain). But our manager in Acorn said during the first showing of the house, that there was no chain. After 6 months of waiting and spend a lot of time and money, we closed our proposal to the house. And I thinking that it's unprofessional if the manager of the estate agency could not connect with the householders for 3 months and will know about the chain from buyers.

Ekaterina · 16 September 2021

★★★★★ 1/5

Trustpilot

Unprofessional, Don't care, Wouldn't return our deposit.

Awful experience from start to finish. All agents we dealt with were unprofessional, from taking weeks to arrange contractors to fix things (at one point we were washing dishes in the bath for a week following a blocked pipe in the kitchen) to making and cancelling flat viewings last minute, not to mention generally unprofessional emails - taking way too long to reply, rushed replies with spelling mistakes, and no punctuation.However, all this I can deal with and unfortunately expect from agents in London. The reason for this review is our recent experience trying to get our deposit money back. Acorn took 31 business days to return this - rather than the pre-contracted 10 - and only after dozens of emails and even a phone call when four emails in succession had been ignored.I don't believe we would have gotten our money back if we had not chased this for the past six weeks. We did not receive to all back however, Acorn have kept an amount to cover some damage incurred by the contractor arranged to fix the aforementioned blocked pipe. They were unable to provide us with the contractors report, so are blaming the industrial damage on us.I wouldn't rent from them again if there were no other options.

AJ · 14 September 2021

★★★★★ 5/5

Trustpilot

Mark and James from Rainham

Mark and James from Rainham, Kent branch have been wonderful by helping me selling the house. After several awful experiences with different estate agencies, I have finally found Mark who together with James helped me to find the perfect client for my property. I have met Mark before while I was viewing several properties and I noticed that he is excellent with people and has excellent skills in negotiation.

Carmen · 13 December 2024

★★★★★ 5/5

Trustpilot

Great and efficient experience

I am a teacher and was looking to rent near my school so I was quite anxious to find a place quickly. The first part of the day was disheartening and unsuccessful however at my first viewing with Acorn I met Jack who rapidly understood what I needed and instantly sorted this out for me via information and a viewing of the property I needed. Jack communicated very clearly, consistently and made this whole process efficient. I am extremely happy to be in the property and can wholeheartedly recommend. Thank you.

Grace · 28 August 2021

★★★★★ 5/5

Trustpilot

First time buyers

We have been dealing with Daniel, William and Abbie and throughout the process they have been a great help, very communicative and informative. They went above and beyond to help us get this over the line. Would like to thank them all so much, and we couldn’t have done this without there knowledge and experience. Thanks again!

Charlotte · 21 December 2023

★★★★★ 1/5

Trustpilot

Hugely let down by Acorn

I will be avoiding this company in the future.We used the east dulwich branch, and were told multiple times we would be able to move in on the 28th. We put down a holding deposit and signed an initial agreement stating the ‘unconfirmed’ date was the 28th. We booked and made plans around this date, as it was due to be happening in a few days. Only a few days before the due date, we received a document mentioning the move in date was now the 31st- never were we contacted directly by the company to inform us of this change. Enquiring about this, we were told there is nothing they can do, and ‘we hope this won’t be a problem.’ We also were not informed until long after all submitting our guarantor documents that the guarantor had to be a home owner. This would apparently cause delays. Upon getting a new, home owning guarantor, we were told that their documents didn’t come through because there was no subject in the email. This could cause further delays.In the document received 4 days before the 28th, it stated all payments must be made five working days before moving in. We were never informed of this. And we were unable to make any payments until Acorn had done everything they needed to do on their end. Out of our control. Finally, we were then informed 2 days before our initial move in date that the landlord decided it would be too expensive and take too long to fix up the apartment, and our offer was thus rejected. However, the listing is now back up on the website, apparently available now, for £100 less than we offered. Very strange and a HUGE let down.

Izzy · 26 August 2021

★★★★★ 1/5

Trustpilot

Initially after a viewing they send me…

Initially after a viewing they send me quite a few emails......i made an offer and after that never heard from them again. I made phone call after phone call to get an update but was told that the agent was either out on a viewing or would return the call later.....they never did....this went on for nearly x2 weeks until i just stopped calling.....im not saying all of them are like that but certainly it was the norm at their Peckham branch....and i have no idea why

Hisham · 16 August 2021

★★★★★ 1/5

Trustpilot

Awful

Awful. Would definitely give a 0 star if I could. All employees I’ve dealt with are right down rude. Acorn is refusing to follow up a major issue with security in my block. Yes security. Watch out people

CELINO · 11 January 2020

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH ACORN

DO NOT RENT WITH ACORNI can’t comment on the sales side but the lettings agency is awful. Landlord barely maintained property (he fixed what he likes). Moving in was hard enough (we should have realised this) as other have said cleans claimed to have been done weren’t done and the property had many faults he didn’t want to fix. Getting anything fixed is an uphill battle and getting your deposit back to is aswell you will need to go through the dispute service. This agency should be inspected with the agencies they below too as they seem to do what they like and not respect contracts/ property rental law - please rent a property elsewhere if you can !!**edit / they have over 50% bad reviews. Our case wasn’t deal with appropriately we have to take legal actions as acorn do not care about tenants

Natalie · 29 July 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTSAbsolute nightmare renting with Acorn. When we took over our flat it was meant to be 'professionally cleaned' which it was not and there was blood on the toilet seat!! They even included the picture in the moving in inventory so they obviously think that's acceptable. We had so many plumbing issues that literal toilet waste came up from the shower and flooded the floor, was unable to use this bathroom for months and the landlord told us nothing was wrong use some bleach every few weeks down the drain..... We never got reimbursed for not being able to use this facility. The front door in the summer used to heat up that we physically couldn't open it as it was slightly leaning to the side so was jammed. It was only after making a formal complaint and getting confirmation from the fire-brigade that the door was a danger to our lives if there was a fire that it was looked into, but we had to get in and out using the balcony doors for several months! They also argued with us to pay £12 for a new part for the shower screen that was mouldy. They try and squeeze any penny from the tenants to pay for things the landlord should replace.Not a surprise at all they are now trying to take payments from our deposit for the bathroom he should have fixed when we told him and holding onto out deposit for over a month now. I cannot wait for the day to never have to deal with them again. Please learn from my mistake and use any other rental estate agent!

Nicole · 23 July 2021

★★★★★ 1/5

Trustpilot

Appalling customer service and no…

Appalling customer service and no communication (or no care?!) when they want money they will send multiple emails but as soon as you need anything there is radio silence. I had to ask them to stop emailing me when they sent over 9 emails in one day asking for a deposit 'immediately' despite only sending the paperwork that morning ( we had waited for a week for said paperwork) they have been hard to get hold of, rude and uncaring and I will never ever use them again. We are still waiting for them to remove furniture from the property that they said they would remove (it wasnt meant to be here so we have been trying to work around it) and they dont care - incredibly frustrating

Bethany · 25 June 2021

★★★★★ 5/5

Trustpilot

BEST TEAM EVER,i was having a lots of…

BEST TEAM EVER,i was having a lots of requests about how i want to look my flat ,i want a big flat with two baths and two bedrooms in a good area and the team from acorn made me feel like it s so easy to find the flat that i need to be perfect,two of the agents helped me more than somebody will ever do ,they answer at any hour on the phone when i called to ask any question and they had the perfect answer to make me feel safe and secure about moving,i ve seen many flats from this agency until i find the right one for me and they keept going to help me with all the paper work that i needed,i had a excelent experience with them!

Gabriela · 16 June 2021

★★★★★ 5/5

Trustpilot

Whiteberry Estate Services Ltd - Independent accountants

As an independent accountant, I have been working with the finance team at Acorn Estate Management for nearly ten years. During all of that time, I have found them to be friendly, polite and professional. My main contact has been Emma Barton-Lee and I must commend her on her positivity, dedication and perhaps above all, on her ability to get things done. She has helped to get numerous sets of accounts “over the line” and always in a conscientious and efficient manner. I continue to look forward to working with the team and wish them all the best for the future.Mark Gatford ACMA

Mark · 13 May 2021