5/5
GoogleLisa and Trish guided me through the sale of my house and ensured that I was kept updated with each stage of the process. Would highly recommend JDM
Trusted Agent profile · Orpington
jdm Orpington reviews
★★★★★
161 reviews across 1 platform
34, Station Square, Orpington, BR5 1NA
jdm's office in Orpington, at 34, is rated 4.8 out of 5 across 161 reviews on 1 platform, including 161 Google reviews rated 4.8.
Reviews
Every review we hold for the Orpington office, from every platform, shown as written. First names only.
Google5/5
GoogleJeremy, Lisa and the team dealt with our sale in an extremely professional manner. Moving home can be stressful at the best of times and we were grateful for their help and courtesy throughout the process.
5/5
GoogleFantastic service from the entire JDM team at Petts Wood. George, Sam & Trish was incredible. Trish helped progress the sale which was sticky at times and we don't know what we would have done without her! We could not recommend JDM enough and would use them again in a heartbeat.
5/5
GoogleDelightful, experienced, knowledgeable, happy, and a pleasure to do business with. These are just a few words that describe our experience with JDM estate agents. Meeting customers expectations is always key to a good relationship, you exceeded our expectations, thank you.
1/5
GoogleAbsolutely shocked at the service my family and I have received from JDM Petts Wood especially from Suzanne Fisher and the landlord for the property; 14 Oakwood Close, Chistlehurst. My family and I viewed the beautiful property and put an offer in straight away as I am 38 weeks pregnant and wanted a new family home before the baby arrives. The same evening Suzanne, asked for my family's details (full names, d.o.b and addresses') then we were then told the next day by JDM that the landlord will not be going forward with the offer as he had gone and done some personal background checks of his own PRIOR to us being referenced by the estate agents and the landlord had made his decision not to go forward due to comments and remarks he had seen online about my partner. So firstly, protocol wasn't followed where by we should of been referenced by the estate agents not the landlord. We all know how notorious the internet can be at destroying anybody in a matter of seconds! How could a landlord let alone JDM allow a landlord to make a decision based on a forum from the internet that could be set up by a 11 year old in their bedroom? Do not use JDM Lettings or Suzanne Fisher - you will be disappointed.
Agent replied · 16 June 2024
The matter regarding your recent post has been escalated to Head Office. We have attempted to contact you to discuss the matter to no avail. Firstly, it is clear from your review posts that you are very upset with jdm and you feel that jdm has treated you badly and for that we apologise. On the back of these reviews we have investigated the matter fully. When you submitted your offer to rent the property at Oakwood Close to jdm, we confirmed your offer in writing to the Landlord. This offer details brief information about your situation but contains no personal details. The Landlord responded and requested the names of all Tenants and their occupations. This information was relayed to the Landlord at their request and this is standard practice. This process has been handled in accordance with the code of practice for Residential Lettings Agents. At this stage, as we understand it, the Landlord undertook their own research about you as proposed tenants. The Landlord informed us that based on information they had found on the internet about you, that they did not want to accept your offer to rent the property. jdm explained that they had met with you and that you were nice people, appropriate Tenants and suggested the Landlord meet with you to put their mind at ease. The Landlord rejected this suggestion and confirmed that they did not want to accept the offer to rent from you. The Landlord's decision was relayed to you by us immediately. Whilst we accept that the decision for the Landlord not to proceed is disappointing to you the Landlord is entirely at liberty to make a decision about which tenants they wish to reside in their property. It is their decision alone that has resulted in your offer to rent not being accepted. jdm had no influence over this decision, indeed jdm tried to persuade the Landlord to give more consideration to the offer. We note in one of your emails after the offer had been rejected that you asked if we would be happy to continue to assist you in your property search and that your correspondence is not directed at Suzanne personally, yet you have made reference to her in your review. For the avoidance of doubt Suzanne has an exemplary record with jdm and is a valued member of our team and any suggestion otherwise will be vehemently contested by this company.
5/5
Googlegreat service provided by JDM Estate Agents. a special thank you to Pat who has been very helpful throughout the process! looking forward to moving to my new home
Agent replied · 16 June 2024
Thank you so very much for the review and the feedback. We are very grateful to you for taking the time to share your experience with others, thank you.
5/5
GoogleI could not recommend JDM enough. Having purchased our property through them originally when we came to sell, we knew they were the estate agent we wanted to use. We did not have the most straight forward of sales but they went above and beyond to keep the progression going. Trish’s communication throughout the whole thing was great. I couldn’t have asked for any better service. Thank you to everyone at JDM for all your hard work on getting our sale through to completion!
5/5
GoogleJDM have been my letting agency for years and looking after my tenants, great service throughout, l have now just sold my property with JDM they got this over the line for me as l was up against timings with issues l needed sorting, they went above & beyond and got this done, thank you JDM.
5/5
GoogleLisa de Maid was an absolute pleasure to deal with. She handled enquiries we had for her vendors promptly and effortlessly, and resolved matters between solicitors swiftly. A seamless purchase, thank you.
5/5
GoogleJDM were fantastic throughout our house moving process, from start to finish. We accidentally stumbled across a house we fell in love with and we were therefore totally unprepared when it came to getting ours on the market. We contacted JDM as they were acting for the vendor of the house we were looking to purchase. They gave us excellent initial advice, had our house on the market within 3 days and arranged for an open house the following weekend. We eventually sold for the full asking price, after just under a week! If that wasn’t good enough, the sales Co-ordinator, Trish, was outstanding in her support throughout the transaction. She was a Rottweiler (but in a good way!), chasing down delays and helping to solve (our many!) issues along the whole chain. Her communication was second to none, always providing updates and being proactive to ensure the transaction remained on track. I truly believe the chain would have failed on a number of occasions if it hadn’t been for her customer service. Thank you very much Trish! I can fully recommend JDM and the team to anyone wanting to buy or sell a property.
4/5
GoogleWe recently switched our property management to JDM and have been very impressed with their advice, professionalism and communication. Our main points of contact, Pat and Mandy, have been excellent in keeping us in the loop with the whole process and to answer any and all of our questions which has made the transition a very straightforward process. Thanks very much ! StuartPositiveResponsiveness, Quality, Professionalism
Agent replied · 16 June 2024
Stuart, thank you so very much for the review and the feedback. We are very grateful to you for sharing your experience with others, thank you.
5/5
GoogleFrom the first contact with Lisa through to the completion. I have been so happy and impressed with the professional but also caring relationship. The whole team at JDM have been brilliant, keeping me informed, chasing and pushing forward my sale. I cannot recommend them highly enough. 5 star service
5/5
GoogleWe've just finished an 18 month process of selling our late mother's home. During that time, two sales fell through but on each occasion JDM re-marketed the property quickly and got good realistic interest. We found their whole team to be helpful and dedicated, and that they gave sound advice throughout. In a difficult market, it was good to have an agent we felt was both diligent and straightforward.
5/5
GoogleTrish was so helpful and communicative with us throughout the whole process. Reassuring and getting the job done. So grateful to be a homeowner now! Thank you to JDM
4/5
GoogleWe have just sold and bought our new home using JDM in Petts Wood. It is never an easy process but it was made easier by easy and open communications with all members of their team. They all displayed a consistent, helpful and a professional disposition throughout the entire transaction which helped to ensure we got there in the end.I would recommend them.
5/5
GoogleAbsolutely fantastic service from the team at JDM Petts Wood! Sam and Trish were incredible and their advice throughout the whole sale was spot on. We trust them implicitly and couldn't recommend them more.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThank you for your professional support from the beginning up to the end of the purchase. Lisa was excellent and we never felt any kind of stress from the agent . Highly recommended, Dr Almasi
5/5
GoogleUsed JDM to sell Mum's bungalow and we had a buyer within a week, frustratingly the sale took a little longer than we would have liked but that wasn't down to JDM and I can't thank Lisa, Trish & Katie enough for their support and professionalism.
5/5
GoogleI would like to say my experience with jdm and the whole team from start to finish was amazing and they the sales team and the follow up team did such a great job getting my house completed, I felt from the start these guys were really on my side, money well spent on fees because with out them I doubt the house would have been completed in the quick time frame. Thanks again to the whole team and jdm Sam, chloe and tresh and George are very good at there job and I’ll 100% use them again. Kind regards Roy lifshack
5/5
GoogleJDM Estate Agents at Petts Wood have recently sold our property and during the whole process which took nearly 10 months through no fault of anyones, they went the extra mile & a half every step of the way. They liaised with our solicitor, the buyer’s solicitor, the buyer’s & us on a regular basis to keep us all informed of what was happening & needed to get this purchase completed. I would always use JDM & cannot recommend them enough.PositiveProfessionalism
5/5
GoogleJDM Estate Agents Petts Wood : Top team ! We recently completed the purchase of a property in Chislehurst/Petts Wood/Orpington area for which JDM were the vendor's estate agents. We as buyers had a very positive experience with JDM Estate Agents throughout the process - before our offer was accepted as well as from Trish from their Sales Progression team whom we interacted quite a lot after our offer was accepted all the way to the completion. Before our offer was accepted, we were shown the property properly and without hurry by their Sales team (Chloe, Tiffany, Thomas and Sam) and Lisa , who re-arranged the viewings to suit our schedule. They were also very efficient in getting queries answered by the vendor. When there were multiple offers for the property, Lina from their admin team ran a clear 'best and final offer' process. One thing we liked very much about the team structure at JDM was that they have a separate function for 'sales progression' - who got going after our offer is accepted. Trish from this team was so helpful and reassuring through the 3 months it took to complete the purchase. She was very reassuring even when our buyers pulled out at a late stage . She was super-efficient in getting queries answered from the vendor and kept all parties informed. She was crucial in keeping the chain going and eventually us completing the purchase successfully. Even though in this instance we were buyers (so JDM were not our agents), from all the professional and top-quality interactions we have had with the JDM PettsWood team, I will not hesitate to recommend them for your property transactions.
5/5
GoogleAs buyers, we found JDM to be excellent in every aspect of our recent home purchase; from the well-managed initial viewing, right through to exchange & completion, their service was entirely superb! Two staff deserve a special mention for their outstanding professionalism (Hollie & Trish) who managed our whole process brilliantly and in just 32 days, from start to finish! We would recommend JDM in the highest possible terms.
5/5
GoogleI have used JDM Estate Agents for nearly 20 years to rent out 3 of my properties in the Bromley and Chislehurst areas. The JDM Staff are extremely experienced, professional and always helpful. I would highly recommend their services to any new or existing landlord or tenant. Thank you JDM for always providing a 5 Star Service. R Defoe Landlord
Agent replied · 16 June 2024
Dear Rita. Thank you for your wonderful review. It's very important to jdm that we offer a first class service and fantastic you feel you could highly recommend us to other landlords from your experience with us.
5/5
GoogleThe team at JDM were very helpful and made our house move relatively stress free! George was a star - I would definitely use JDM again in the future.
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Questions about jdm Orpington
How many reviews does jdm Orpington have?
jdm's Orpington office has 161 reviews across 1 platform: 161 on Google.
What is jdm Orpington's rating?
jdm Orpington is rated 4.8 out of 5 across all 161 reviews, and 4.8 out of 5 on Google from 161 reviews.
Where is jdm's Orpington office?
jdm Orpington, 34, Station Square, Orpington, BR5 1NA.
