Andrews Estate Agents reviews in Orpington

★★★★★ 1/5

Trustpilot

Imagine dealing with a company so bad you want to sell your house!

Every year Andrews Online send an invoice to cover the lease on the property we own. Every year they get it wrong. This year again they have added VAT to the lease rent, added £50 to the cost and give me 14 days to pay. I've already paid the lease for 2020, paid it on January 2020. Last week we got an invoice for £120 for some imaginary gutter cleaning & inspection. I will refer them to HMRC VAT office for their illegal invoice tactics. In addition, I've spent time this morning collecting evidence of their incompetence. I will be returning their invoice, and copying the documents to the Coop who they "manage" the lease for. Very poor, incomptant and stressful, can't say anything else but avoid like the plague.

Mrs · 27 August 2020

★★★★★ 5/5

Google

Mr. Stan and Mr. Jamie were wonderful throughout my letting procedure.

Praveen · 18 July 2023

★★★★★ 5/5

Trustpilot

It went well

It went wellUnfortunately not suitable for I and my friendWe both want rooms that has wardrobe in it basically

Mey · 29 January 2024

★★★★★ 1/5

Trustpilot

Condescending timewasters, use any other agency

Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further communication. We tried calling again, left voicemails, and still nothing in return until today which again, no empathy or any interest on actually doing business with us. Not even an apology for wasting our time or letting us know the property had been taken (which we found out for ourselves) So, thanks for nothing and now we know who to avoid in the future! I'd honestly compare these guys to Zed & Co. Lettings based on competency...

Elena · 18 August 2020

★★★★★ 4/5

Trustpilot

Matt was very helpful and was…

Matt was very helpful and was explaining everything very well. He was friendly and approachable.

Parvathy · 19 March 2023

★★★★★ 5/5

Trustpilot

Isaac was very welcoming and…

Isaac was very welcoming and knowledgeable when showing us around a property on the Caberfeigh Close development. Very pleasant and responsive. Thank you!

KP · 7 May 2022

★★★★★ 1/5

Trustpilot

Terrible avoid at all costs…

Terrible avoid at all costs unprofessional, dishonest and will lead you down the garden path. Please don’t get sucked in to their inaccurate valuations and there terrible customer service. It is by far the worst service I have ever received from an estate agent. The manager was not only rude but obnoxious and totally out of her depth. The rest of the staff weren’t much better. Please save yourselves the anguish I’ve been through and use someone else

Bronks · 15 February 2021

★★★★★ 1/5

Trustpilot

MINUS 5 stars

If I could, I would give it minus 5 stars. AVOID IT! Was renting a flat for 5 years. The first day we moved in the drainage in the shower didn't work. It was summer, so after the whole day of dragging the furniture and things to the flat, we couldn't take a shower. We waited over a week to get it fixed as 'the landlord was on holiday and they had to consult him re the repair'. The shower itself was a problem as well, as the water was just leaking instead of running. After the repairs the drainage wasn't working properly, so when taking the shower we were flooding the bathroom. Literally 2cm of water on the floor. It took us till September next year to get a bathtub with proper drainage! In a meanwhile washing mashine got broken. Over a week of waiting to get it fixed...When calling them with another issue and asking them to give me the estimate of waiting time as I wasn't ready to wait a month for another fix, they arrogantly told me 'if I don't like the tenancy agreement terms, then do this and that'. They don't reply to emails, don't pass phonecall messages. ZERO. When they pick up the phone, they are arrogant and nonchalant, as if they were making you a favour for picking up the phone. I tried to make a complaint, rang their central number and the lady, after logging on the system told me THERE WERE NO NOTES RE THE PROPERTY ON THE SYSTEM... After 5 years of living there! She was meant to arrange a call from her manager. Instead the next day I got a phone call from a member of staff I was complaining about asking me 'if it was true that I made a complaint and what it was regarding' 😳 I could go on and on about this bloody agency. It's a joke not a company. AVOID AS PLAGUE!

Gudrun · 4 August 2020

★★★★★ 5/5

Google

Great experience 👍 Stan was very friendly and helpfull. Thank you …

Žaneta · 13 June 2023

★★★★★ 5/5

Google

Great service from Andrews Orpington, especially Jane Victor-Trott who has been great.

Alex · 13 June 2023

★★★★★ 5/5

Trustpilot

Natasha was very efficient arranging…

Natasha was very efficient arranging access on behalf of our mutual client. Great working with you.

Mr · 7 February 2023

★★★★★ 5/5

Trustpilot

Excellent service

Sold my property with Andrews whom were excellent. I want to thank Kishore Oograh, Samuel Mumbuluma whom handled the sale from start to finish.

Nathan · 25 February 2022

★★★★★ 5/5

Trustpilot

Thanks for the viewing James

Thanks for the viewing James. Really helpful and knowledgeable. Appreciate your time to answer all my questions.

Mirabai · 28 February 2024

★★★★★ 5/5

Trustpilot

The reigate branch team have been…

The reigate branch team have been extremely professional and helpful with our search for a new rental property.

Auburn · 7 February 2024

★★★★★ 5/5

Trustpilot

Junior was very friendly

Junior was very friendly, turned up on time and made the viewing very smooth.

Customer · 30 March 2023

★★★★★ 5/5

Trustpilot

Very efficient service

Very efficient service. Speedy, professional and reliable

Pauline · 29 August 2024

★★★★★ 5/5

Trustpilot

Very professional, and attentive

I had a viewing booked with Junior Zziwa, and all I could say is that he was very professional while showing me the apartment, and was also helpful in terms of providing all the necessary information for the tenancy agreement. Everyone at the agency that I have spoken to were 5* with me, and they were always available to help.

Ana · 24 May 2023

★★★★★ 5/5

Trustpilot

Very kind and helpful wasn’t afraid to…

Very kind and helpful wasn’t afraid to help with my questions

Dan · 17 June 2024

★★★★★ 5/5

Trustpilot

Really good experience

Nancy was really friendly and very welcoming. She explained everything to us very well and we are very happy with our experience

Customer · 7 May 2022

★★★★★ 5/5

Trustpilot

Renting with the help of Jean-Pierre and Di

Working with Jean-Pierre and Di was a delight. We all know how stressful renting a property can be, particularly during these times, but they really made the process smooth and easy for us. Their great communication and their honesty (something you rarely find with estate agents) were what impressed us most. Both my flatmate and I are very grateful to them both and would recommend their service to anyone!

Jonny · 16 June 2022

★★★★★ 5/5

Trustpilot

Nancy was great

Nancy was great when showing me around the property. Unfortunately, it's quite hard to tell the sizing when it is still furnished.

Tabzie · 30 April 2022

★★★★★ 5/5

Google

Stan was very helpful and professional. I would highly recommend Andrews.

SARAH · 13 June 2023

★★★★★ 5/5

Google

Highly recommended 👌. The agency is one of the best from the high street. All the staff are very professional and friendly but Stan he's something special,he's friendly smile and his professional customer service, his knowledge about marketing,area and others make you fell confident on your choice. Really recommended if you are looking to move in the area. 👏

Ioana · 13 June 2023

★★★★★ 5/5

Google

Brilliant service and happy staff who are willing to help. They made finding a house so much easier and less hassle.

Jade · 15 November 2023