Trusted Agent profile
★★★★★
431 reviews across 1 platform
2 Church Street, Ormskirk L39 3AN
Part of Farrell Heyworth, see every office.
Farrell Heyworth's Ormskirk office at 2 Church Street is rated 4.3 out of 5 across 431 reviews on 1 platform, including 431 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Ormskirk office, from every platform, shown as written. First names only.
5/5
GoogleDexter, from Farrel Hayworth valued our 4 bed home a few weeks ago. He was knowledgeable, friendly and couldn’t be happier to answer all of my questions. …
Thank you for your kind review and recommendation. We’re delighted to hear that Dexter provided such a knowledgeable and friendly valuation service and was happy to answer all of your questions. … More
5/5
GoogleAnil Parmar was a fantastic mortgage advisor and always responded very quickly to any queries that came up during our house purchase. He was so patient with us and talked us through the process. We would not have been able to do it without him and his friendly, professional services were worth their weight in gold. He is a true gem and I would highly recommend him to anyone who is in need of a mortgage advisor.
1/5
GoogleMy friends recently dealt with Farrell Heyworth and had a tough time. They struggled to get clear updates and felt the process was more stressful than it needed to be. Just something to keep in mind if you’re considering them.
Thank you for your feedback. We understand that you are sharing your perspective based on the experience of your friends. However, as you are not a direct client of Farrell Heyworth, we are unable to address your specific concerns in detail. We take all feedback seriously and strive to maintain high levels of professionalism, transparency, and customer care in all of our services. Any issues raised by our clients are carefully investigated and resolved as promptly as possible to ensure satisfaction. Our team works diligently to meet the needs and safety of our clients. We encourage all of our clients to reach out to us directly to discuss any concerns or issues, and we will continue to improve our services based on constructive feedback. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleAnil was an amazing mortgage advisor who would give extremely fast response times. He took the time to know us and scenario and found us the best possible options across the board. Very happy with the service received.
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director
5/5
GoogleI dealt with Stevie Hook on a commercial sale which was bought through my company. Stevie was professional, polite, a great negotiator and most important for me she kept me informed throughout the purchase. No complaints from me and would definitely recommend. Thanks Stevie
Thank you for taking the time to leave a review. I'm delighted to hear that Stevie and the Preston team were able to help you with your commercial property purchase in such a professional manner. We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleThank you Farrell Heyworth for the professional manner in which you marketed and sold my property, including doing all my viewings for me. Due to the difficult nature of my purchase, I am grateful that I had such a strong team on my side. Without the help of the team at Farrell Heyworth I would have probably lost my purchase. I am now happy in my new home and would like to personally thank Russell, Shaun, Olivia and Amanda for all their help.
1/5
GoogleDo not sign up with this agency!!!! Response for any issues you have inside house will be in years . I have been in a house through them for almost 3 years . In my first year my boiler broke it took them to come and fix it 6 months . Later same year , my electric shower broke , it took them weeks to come and fix it . If you email the agency and ask for help they will not do anything they will ask you to fill in a form on their maintenance website and go from there and wait weeks . NOW my meter broke I have no heat inside house , landlord doesn’t fo anything to fix it , it has been days since I am staying in cold I have emailed the agency telling them everything and I have been ignored and I am still ! I have complained about my issues with neighbours fighting all the time not being able to sleep , police is always on that street because of how bad they are !! It ‘rains’ inside house because of landlord not doing anything !! I have called the agency and raised this issue and they have said they will send a plumber to sort this out and nobody turned up ! By leaving this here I hope to get the attention of this agency and I will take this matter further !!
Thank you for taking the time to leave a review. We have investigated this matter but have struggled to identify your tenancy with accuracy as your Google display name doesn't correspond with any of our records. Typically a utility meter will be the property of the utility company your property is connected to. When issues like this are reported to our team we will do everything we can to assist the tenant and landlord to liaise with the utility company to get this issue resolved as quickly as possible. Our tenancy and maintenance teams are here to help. Customer service is extremely important to us, please contact us if you have any further issues so we can assist you. Kind regards, Jeremy Collins - Director
5/5
GoogleGreat experience with Natalie Eccleston, so helpful and looked after me. Highly recommended ⭐️⭐️⭐️⭐️⭐️
Thank you for your five-star review. We’re delighted to hear you had such a positive experience with Farrell Heyworth and that Natalie Eccleston was able to support you so well throughout the process. Providing a helpful, reassuring and well-looked-after service is exactly what we aim for, so your recommendation is very much appreciated. Kind regards Farrell Heyworth
5/5
GoogleKaty was brilliant with me. My first time dealing with a home valuation and she helped me tremendously!!! Highly recommend.
Thank you for sharing your positive experience with us! We're thrilled to hear that Katy provided brilliant assistance during your home valuation. We appreciate your recommendation and are here to help with any further needs you may have. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
GoogleFarrell Heyworth is an unprofessional and unreliable agency. Their poor communication and lack of responsibility make the renting and buying process extremely frustrating for my friends. If you value your time and peace of mind, look elsewhere
Thank you for your feedback. We understand that you are sharing your perspective based on the experience of your friends. However, as you are not a direct client of Farrell Heyworth, we are unable to address your specific concerns in detail. We take all feedback seriously and strive to maintain high levels of professionalism, transparency, and customer care in all of our services. Any issues raised by our clients are carefully investigated and resolved as promptly as possible to ensure satisfaction. Our team works diligently to meet the needs and safety of our clients. We encourage all of our clients to reach out to us directly to discuss any concerns or issues, and we will continue to improve our services based on constructive feedback. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleEstate agent Liam is very professional, friendly and helpful and a credit to his team. Always happy to help with a smile on his face !
Thank you for your positive feedback! We greatly appreciate your kind words about Liam. It's wonderful to hear that he provided you with professional, friendly, and helpful service throughout your experience. We agree that having a dedicated and approachable team member like Liam can make a significant difference. At Farrell Heyworth, we take pride in delivering excellent customer service and ensuring that our clients have a positive experience. We will make sure to pass on your compliments to Liam for his outstanding work and for being a credit to our team. If you have any more questions or need further assistance, please feel free to reach out. We're here to help. Thank you once again for your feedback, and we look forward to serving you in the future. Kind regards, Jeremy Collins - Director
5/5
GoogleI was in search of my very first rental property but I was living abroad which meant I had to send a third party to view flats for me. After a few failed attempts at finding my 'perfect' home through private landlords I found a lovely little flat advertised by Farrell Hayworth. A couple of days later my parents had arranged a viewing which I attended through Skype. We all instantly fell in love with the flat, it was perfect for my needs and Russell was very accommodating to my large and unusual viewing party, patiently answering questions being fired at him from 3 generations of Doyles. From that moment I knew that I wanted to make my home in the property but as I was abroad at the time it was going to be difficult. Russell worked long and hard to find the way to make it happen for me and that hard work paid off. After 1 week of being back in the U.K. I got the keys to my beautiful new home, I am now settled in and I am happier than I ever thought I could be. My landlords are as wonderful as Russell said they were and my flat is perfect. Russell and his colleagues at Farrell Hayworth went above and beyond to help me, they could have taken an easier tenant for the flat but they decided to work extra hard to get me my dream. I would recommend Farrell Hayworth to anybody who wishes to receive A highly professional service by wonderfully down to earth people. A massive thank you to all who were involved!
5/5
GoogleAt first I was a bit skeptical and nervous about selling my property, but from day one I dealt with Olivia, she made me feel comfortable and confident. Olivia has been nothing short of professional and has been a pleasure to deal with throughout the whole sale. She has always been at the drop of a line to help me out and has gone above and beyond of what she has needed to. After having previously dealt with other estate agents I can easily say Olivia has been far the best and I would 100% look to coming to her in future sales.
1/5
GoogleChose these estate agents because they're local and established, but extremely disappointed with the lack of customer service. We don't get updates on our house sale, feedback is minimal when we ask for it and we are fobbed off with 'I'll chase it next week' all the time. We are basically left in limbo with no information with regards to what is going on. When we ask for info we are told they will look into things in another week, so the cycle continues. Delay. Delay. Delay. We'll be glad when it's all done with so our stress levels can return to normal. We will never use them again. We regret choosing them as our estate agent. We would never recommend them. Update 1: I was contacted by the branch manager about my one star review and was asked if I'd change it. I said if he could get things moving and get me some info I might do. He didn't respond to me so I didn't amend my rating. Update 2. After finally completing and moving house we....heard absolutely nothing from Farrell Heyworth. No phone call or email. Nothing. The estate agent of the house we were buying kept us informed all morning and even gave us a card and a bottle of fizz, but our own estate agent Farrell Heyworth didn't even speak to us. It's like we didn't exist. Update 3. After completion this estate agent have been trying to say we haven't paid them the right amount of money. We paid them via our solicitor exactly what it says on the cost breakdown they provided. What an absolute joke. If you need a recommendation for a good estate agent try...ANY OTHER ONE JUST NOT THESE. Just check they will acknowledge your sale and that they know how much to charge you first!
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I understand you have spoken to our Preston area branch manager recently, our team are disappointed to hear that your sale has encountered some delays. As discussed a number of these issues are not within our control but our team are committed to continue to do whatever we can to assist you with a successful sale. Kind regards, Jeremy Collins, Director
5/5
GoogleReally impressed with the company, friendly and easy to deal with. Dexter showed around and was super helpful!
Thank you for your great feedback. We’re delighted to hear that you found our team friendly and easy to deal with, and that Dexter provided such helpful service during your viewing. Best regards Jeremy Collins Director Farrell Heyworth
1/5
GoogleI tried to book a viewing for a property but they first told me i need to do an online viewing and see if we like the property. The online viewing comprised of a shoddy video made by amateurs and i would not really call it a viewing. Anyway, we were still interested in the property so i called the agent and asked if we could book a traditional viewing. I am a cash buyer and i was told that i cant view the property without showing proof that i have the cash ready. What a ridiculous notion!!! i have viewed several properties recently with other agents and not one has asked me for proof of funds, so why is Farrell Heyworth being so awkward. Moreover, why would i view a property if i know i cant afford it. Its simple maths, i either have the cash or i do not, its not like a mortgage where there is a chance it may be rejected. Absolute shocking service from these people and i would advise everyone to stay well away. In this difficult climate, they are making things tougher for buyers and i cannot believe they are turning potential buyers down. STAY WELL AWAY!!! NEW REVIEW: I had my second contact with this estate agent 2 weeks ago. i left an enquiry to purchase a flat and was told they will contact me to arrange a viewing. 2 weeks later i still didnt receive a call or email to arrange the viewing so i called them today. They told me that there was a block viewing last week and the property has now been sold. What a joke!. Nobody bothered to call me to view the property and now the seller was forced to accept an offer which was way lower than ours because he didnt even know we wanted to make an offer. Customer service at this company is non existent. Worst experience ive had with a estate agent and second time this has happened with them. So frustrating!NegativeQuality, Professionalism, Value
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and your custom is highly valued. I have taken the time to discuss this matter with our Preston branch team and think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement in principle needs to be provided, along with acting solicitor details. Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and homeowners safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director
1/5
GoogleAvoid Farrell Heyworth at all costs! Their lack of professionalism and poor service make renting or buying a nightmare. They’re unresponsive, misleading, and unreliable, leaving people in stressful and even desperate situations. Definitely wouldn’t recommend!
Thank you for your feedback. We understand that you are sharing your perspective based on the experience of your friends. However, as you are not a direct client of Farrell Heyworth, we are unable to address your specific concerns in detail. We take all feedback seriously and strive to maintain high levels of professionalism, transparency, and customer care in all of our services. Any issues raised by our clients are carefully investigated and resolved as promptly as possible to ensure satisfaction. Our team works diligently to meet the needs and safety of our clients. We encourage all of our clients to reach out to us directly to discuss any concerns or issues, and we will continue to improve our services based on constructive feedback. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleWant to say a massive thank you to Katy! Amazing service and very friendly whilst valuing my home
Thank you for taking the time to express your gratitude to Katy for her excellent service and friendly demeanor while valuing your home. We're pleased to hear that you had a positive experience. If you have any more property needs or questions in the future, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
GoogleAbsolutely shocking service from this so called estate agency, we made an offer on a property (asking price) and was told the offer was accepted and the vendor was taking it off the market, once the estate agent knew we were not using them to sell our property we were told another offer had been made, obviously it was not taken off the market, and we could make a higher offer, they then denied their claims of taking it off the market, would not use these people again for buying or selling, avoid them at all costs
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions. We hope you find your ideal home quickly and our team are still here to help. kind regards, Jeremy Collins - Director
1/5
GoogleMy friend had a terrible experience with Farrell Heyworth. The agency was unprofessional, unresponsive, and completely unreliable. Poor communication and false promises made the process extremely stressful. I wouldn’t recommend them to anyone
Thank you for your feedback. We understand that you are sharing your perspective based on the experience of your friends. However, as you are not a direct client of Farrell Heyworth, we are unable to address your specific concerns in detail. We take all feedback seriously and strive to maintain high levels of professionalism, transparency, and customer care in all of our services. Any issues raised by our clients are carefully investigated and resolved as promptly as possible to ensure satisfaction. Our team works diligently to meet the needs and safety of our clients. We encourage all of our clients to reach out to us directly to discuss any concerns or issues, and we will continue to improve our services based on constructive feedback. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
GoogleUtterly terrible! I would agree with the other one-star reviews on here. One review states that they would not recommend this agency to my worst enemy! Wholeheartedly agree!! The all-white agency is full of awkward, problem-identifiers who aren't very knowledgeable of the local market and seem deliberately unhelpful. Chris Plumpton, the branch head, is laughable as the head of the office. He's also unresponsive and difficult, as are his very unhelpful team, including Blake. Not surprised if this branch doesn't close down soon.NegativeResponsiveness, Quality, Professionalism
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. In an attempt to investigate this matter we have been unable to find your name on our system. We are very keen to discuss this matter further with you and would be grateful if you could contact us at preston@farrellheyworth.co.uk kind regards, Jeremy Collins - Director
5/5
GoogleThanks to Hannah Bass for her support and precious advices
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Hannah. All the best, The Farrell Heyworth Team.
5/5
GoogleFrom the start, you have been efficient and hardworking, provided a excellent service and we are delighted you have agreed a sale on our home. Special mention to all the team especially David, Chris, Nicola & Angela Thanks Again Cathy & Ian
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director
5/5
GoogleOMG what can I say. From the valuation on Friday , photographer Monday, on the market Tuesday and sold with 2 weeks 😀 The farrell heyworth team worked so well. Liam and Natalie on the phones answering my every query. David on the back to back viewings and Chris on the ball . I cannot recommend this firm enough with 5 stars as they the most friendly team I have come across x
Thank you for your glowing review of our team at Farrell Heyworth! We are thrilled to hear that we were able to provide such a positive experience for you during the sale of your property. Liam, Natalie, David, and Chris are all outstanding members of our team, and we are lucky to have them. Thank you for recommending us, and please don't hesitate to reach out if you need anything in the future. All the best, Jeremy Collins - Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Farrell Heyworth's Ormskirk office has 431 reviews across 1 platform: 431 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Farrell Heyworth is rated 4.3 out of 5 across all 431 reviews, and 4.3 out of 5 on Google from 431 reviews, checked 9 October 2026.
Farrell Heyworth, 2 Church Street, Ormskirk L39 3AN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.