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Farrell Heyworth reviews

4.3

★★★★★ Great

431 reviews across 1 platform

2 Church Street, Ormskirk L39 3AN

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Farrell Heyworth's Ormskirk office at 2 Church Street is rated 4.3 out of 5 across 431 reviews on 1 platform, including 431 Google reviews rated 4.3. Checked 9 October 2026.

4.3 / 5

431

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ormskirk office, from every platform, shown as written. First names only.

1/5

Google

My friends had a highly disappointing experience with this agency, particularly with the agent Maya Lockwood. After completing all necessary background checks and being assured that they would be moving into a property by the second week of March, the move-in date was repeatedly postponed. Despite their patience and cooperation, they were informed on the very day they were supposed to move in that their tenancy had been canceled. When they asked for an explanation, they were told that the decision was based on a Google review they had previously left regarding the delays. Shockingly, they were then told that if they deleted the review, the agency would provide the keys. This unethical behavior left my friends in an extremely difficult situation, as they had already moved out of their previous home and had nowhere else to go. The experience caused them unnecessary stress and inconvenience. I strongly advise potential tenants to be cautious and ensure clear communication before committing to this agency.

ANJALI · 20 April 2025

Agent replied · 20 March 2026

Thank you for your review based on your friends experience. In regards to the delays, the property in question required more extensive works than initially expected to ensure it was safe and suitable for occupancy, and we communicated this with the tenants. Our priority is always to ensure that our properties meet the highest standards for our tenants’ well-being and comfort. While we acknowledge your feedback, it’s important to note that no decision regarding the tenancy was made based solely on any review, and the situation was not influenced by the review in question. Our staff have acted in a professional manner throughout and have worked to resolve the situation as quickly as possible. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Liar Unprofessional , taken the deposit and messed around for 1 and half months saying something wrong with the house then said its fine take the keys in morning , when ringed to take the keys they said its not ready then we left a review saying it s bad then a staff called and shouting because of the review they said u guys are going to be a bad tenants so they taking the property away, we were waiting to br moved family came to help us took a van for hire wasted all the time and money . They just don't care if you have any options don't consider them you will be messed around and shouted at ur partner for speaking out Nb asked my friend to take the review down then they consider giving the house when taken the review down they said the house is not habitable lies

Muhammed · 20 April 2025

Agent replied · 20 March 2026

Thank you for your feedback. To clarify, the delay in the availability of the property was due to essential repairs and maintenance required to ensure the property was habitable and safe for tenants. As a result, the property was not ready for occupation on the initially planned date. This is a decision made with the safety and comfort of our tenants in mind, and we could not proceed until the property met the necessary standards. Our team communicated professionally and effectively throughout this process, keeping you informed of the situation. Regarding your review, we want to confirm that decisions around the property’s availability were based on the condition of the property, not on the removal of any reviews. If you would like to discuss any further concerns, please reach out to our Lettings Area Manager directly at lettingsenquiries@farrellheyworth.co.uk. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Absolutely shocking & disgusting the way my daughter has been treated by you lot , she has been messed around to the point a bad review was left on here then the house she was meant to be moving into today was taken off her , shame on you all she wouldn’t of been a angry tenant as that’s what u told her the landlord was saying she was mad at u lot totall lack of communication. Avoid at all costs!!!!

Lisa · 20 April 2025

Agent replied · 20 March 2026

Thank you for your review. We are sorry to hear about the issues your daughter has faced. We would like to clarify that there were unforeseen complications with the property requiring more extensive work than initially anticipated to ensure it was safe and comfortable for tenants. We have communicated this to your daughter and have been transparent in our efforts to rectify the situation. While we sincerely apologise for any delays caused, the landlords’ first priority is to ensure the property is in a habitable condition for new tenants. We understand your frustration and we are committed to resolving this matter. For any further questions or concerns, we kindly ask that you contact our Lettings Area Manager directly at lettingsenquiries@farrellheyworth.co.uk, so that we can address this further and ensure a better experience moving forward. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

There are times in life that you may face some struggles and those are the times when you are in need of friendly support enlighten guidance and professional advice. I have just come out from one of those moment of despair Thanks to the FARRELL HEYWORTH FAMILY trough the caring hands and loving hearts of Katie and the Farrell Heyworth entire Team. You All guys are the best that I have met since I arrived in the UK. On behalf of my family - wishing you ALL, all the very best. Thank You.

Adrian · 20 March 2025

Agent replied · 29 July 2023

Thank you for sharing your heartfelt appreciation for the Farrell Heyworth team, including Nel, Nathan, and Danielle. We are honored to have been able to provide you with the support, guidance, and professional advice you needed during a challenging time. At Farrell Heyworth, we strive to create a caring and supportive environment for our clients, and we are glad to hear that you felt the warmth and dedication from our team members. We understand that navigating through difficult moments can be overwhelming, and we are committed to offering the best assistance possible. Your kind words mean a lot to us, and we will make sure to pass on your gratitude to Nel, Nathan, Danielle, and the rest of the team. If there is anything else we can do to assist you, please don't hesitate to reach out. We are here for you. Warm regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

It was an absolute delight to have KATY HELSOP value my property. KATY was extremely pro-active, professional, knowledgeable and clearly very skilled in her role when she visited. In addition to these skills, KATY was very personable. I was confident from the outset that Katy would do everything within her power to market my property to a very high standard and in a speedy manner. Within less than 24 hours of my property being placed on the open market, my For Sale sign was errected. I received and accepted an offer within 10 days of going live. The morning after the offer was made and accepted, the Sold sign had gone up . I am truly grateful to KATY for her expertise. Without it, I would not have received an offer in such a speedy manner. KATY has encouraged me to contact her if I have any concerns or problems at any point throughout the moving process. All Workplaces would be privileged to have KATY HELSOP on their Team with the energy, passion, dedication and strong work ethic she enthuses. Very, very impressive service.

Helen · 20 March 2025

Agent replied · 20 March 2026

Thank you so much for your glowing review and for taking the time to share your experience. We’re absolutely delighted to hear that Katy Helsop provided such exceptional service from start to finish. Her professionalism, energy, and dedication are truly appreciated by all of us at Farrell Heyworth, and it’s wonderful to see those qualities recognised. Congratulations on the swift sale of your property, we’re so pleased everything moved forward so efficiently. Should you need anything further throughout your move, please don’t hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

AVOID AT ALL COST Forget about maintenance for minor repairs, you have to do it yourself For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater for all your stay in the house, i fixed the smart meter in the house myself. In particular , avoid PR2 2RT 4 Francis street, the house is full of mould , The house looks repainted when i got it, never knew it was full of mould, i got to know when i started seeing signs during winter, my health was in danger, i left my apartment to squat with a friend,i informed this agency , they said they will inform my landlord and nothing was done…only for my deposit to be deducted for redecoration after i left… Avoid at all cost, i read reviews , saw the negative result but I went ahead to give them a trial thinking i will have good things to say ….. They are the Worse if not Worst.. PS: i will keep dropping reviews anytime I remember how the said building affected me.

Olami · 20 March 2025

Agent replied · 20 March 2026

Thank you for your feedback. We are sorry to hear about your experience. We take all maintenance requests seriously, but please note that authorisation for repairs is ultimately at the discretion of the property owner. We always aim to communicate any concerns to the landlord promptly and professionally. If you ever encounter issues with a property in the future, please don’t hesitate to reach out to us directly so we can assist you in addressing the matter with the landlord. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Natalie has been a great help. Thanks for everything!

Abigail · 20 November 2025

Agent replied · 20 March 2026

Thank you for your kind review. We’re really pleased to hear that Natalie was such a great help and that you had a positive experience with us. We appreciate your feedback and wish you all the best going forward. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

I have nothing but praise for Farrell Heyworth. They went to some incredible lengths in the sale of my house. Special praise to Chris and Lucy who supported, advised and helped throughout. Wouldn’t hesitate to use the team again. Thank you.

James · 1 April 2026

Agent replied · 22 April 2026

Thank you for your wonderful feedback. It’s reassuring to hear just how supported you felt throughout the sale of your home and that the team were able to go the extra mile for you. Chris and Lucy will be delighted to receive your special praise. Their supportive, proactive approach and clear advice are exactly what we aim to deliver, and it’s great to know their efforts made such a positive difference to your experience. Thank you for your trust and kind recommendation. We would be very happy to support you again in the future. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

On my second attempt on trying to get the property ladder, Taylor has been going above and beyond with customer service to make sure I had an easy time searching for the right place to be. She has helped me through all the stages and it has been a pleasure dealing with her as my case manager. I was very apprehensive in regards to estate agents, but she has made my life so much easier and I am now in process on getting my own place! PS- David, who showed me around a few properties, was also great help and always willing to give me advice at any time.PositiveResponsiveness, Quality, Professionalism

Christina · 25 August 2021

Agent replied · 29 July 2023

Thank you for taking the time to leave feedback. I am so pleased that Taylor, David and our Preston team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Where to start ... Do NOT go anywhere else to sell your property. Everything about this estate agents was top drawer. Prompt, courteous, professional, genuine, trustworthy and knowledgeable. Really, I could go on but they were faultless. The branch manager Chris was superb and his knowledge of the market was excellent. He was patient, honest and thorough and although he told us about the talented photographer they used we were blown away by the quality of their sales package for our property. Each member of the team I spoke with had great communication skills and nothing was too much trouble. In the interest of balance I was trying to think of something they could of done better, but I can't. I'll be advising all my friends and family to do business with Chris and the team at Farrell & Heyworth. OUTSTANDING.PositiveResponsiveness, Quality, Professionalism, Value

Ste · 25 August 2021

Agent replied

Thank you for taking the time to leave feedback. I'm extremely pleased we have met our own very high service standards when dealing with your property. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

They are such great agents with very competent team of staff who help you throughout the tenancy.thank you Katie and Yasmin for all your wonderful support and help .

Ash · 20 March 2025

Agent replied · 24 August 2024

Thank you for your wonderful feedback. We're delighted to hear that Katie and Yasmin provided you with exceptional support and assistance throughout your tenancy. Our team takes great pride in offering top-notch service. If you need anything else, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Excellent service from start to completion. Natalie and her team were outstanding in their customer service. Efficient helpful and always in regular contact. The whole selling and buying experience was stress free. Natalie is extremely confident having the ability to reassure her customers. Outstanding knowledge of the property market business. 100% i would recommend them for buying selling and letting all properties they were great really great.

Suleman · 1 March 2023

Agent replied · 29 July 2023

Thank you for taking the time to leave us this amazing review! We are thrilled to hear that Natalie and the team provided you with such excellent service from start to finish, and that you found the whole experience to be stress-free. We are proud of Natalie's confidence and knowledge in the property market, and we're glad she was able to reassure you throughout the process. Your recommendation is greatly appreciated and we hope to work with you again in the future. Kind regards, Jeremy Collins - Director

4/5

Google

Katie Ward rented my property in a very professional way and was impressed with her communication skills throughout the process. Definitely recommend Katie for any property matters.

Hasmukh · 20 March 2025

Agent replied · 11 December 2024

Thank you for your wonderful review! We’re so glad to hear that Katie Ward provided you with professional service and excellent communication throughout the process. We greatly appreciate your recommendation and are pleased to have been able to assist you. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Dealt with Jonathan regarding moving to our new house. Very friendly and helpful, process completed swiftly. Highly recommended 👍 *update june 2022* Very frustrated with farrell heyworth as getting them to confirm our tennancy so we may move into another property is proving very difficult. Cannot get a single response via email and no-one on the phones for over two weeks now. Willing to update review upon completing our refernwcw request

Matt · 29 July 2022

Agent replied · 29 July 2023

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I'm pleased to hear your move in last year was handled in a professional manner by Jonathan and our lettings team. If you have any questions about your tenancy they would be pleased to help. Kind regards, Jeremy Collins, Director

5/5

Google

Natalie and the team have been so lovely and helpful with all my questions as a first time buyer, they were always at the end of the phone whenever I needed them and they're so quick at replying to emails, their customer service is great. I am so thankful for all their help!! Would definitely recommend Farrell Heyworth to everyone and anyone. Thank you again :)

Lauren · 1 December 2022

Agent replied · 29 July 2023

Thank you for taking the time to leave feedback. It's great to hear that our Preston Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Your comments were : Comments left were : Glen was punctual and polite. He was very professional and gave me a very comprehensive and fair appraisal of my property along with a detailed presentation of the services and costs. I was very impressed with his knowledge of the financial market place and he came across as a very honest and upstanding individual.

Janine · 1 March 2023

Agent replied · 29 July 2023

Thank you for your positive review! We're thrilled to hear that you had a great experience with our team, and specifically with Glen. We strive to make sure that we provide our clients with the best possible service, and we're glad that we were able to meet your expectations. If you need any further assistance, please don't hesitate to get in touch. Thanks again for choosing our team! Jeremy Collins - Director

5/5

Google

We recently purchased a property with them and they have been very helpful. Our first point of contact was Jessica. She was extremely supportive and provided excellent service. Highly recommend them.

M · 8 April 2026

Agent replied · 22 April 2026

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the team helpful throughout your property purchase and that the service met your expectations. Jessica will be delighted to receive your kind comments. Her supportive approach and commitment to delivering excellent service are qualities we value highly, and it’s great to know this made a positive impression. Thank you for your recommendation and for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

Katy Heslop came and valued our property. She valued it higher than other agents I had come round to value the property. I felt that she really knew the area and trusted her judgement. We sold for full asking price and I am so grateful we went with her and the Farrell Heyworth team. Liam our sales negotiator was also amazing. The whole team have been really supportive and helpful.

Claire · 20 March 2025

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and the opportunity to provide you with the support you required. I will pass your kind words on to the team, who will be delighted. All the best, Chris Heyworth, Director

1/5

Google

Under a section 21 and they are currently advertising my rental while I am here with my kids. 5 years with this company and they have no limits with bullying on the behalf of their landlords

Lynsey · 20 February 2026

Agent replied · 24 March 2024

I’m sorry to learn that you’ve found renting to be stressful. We appreciate your feedback, and we’re here to assist. If you could provide more details about your specific concerns, we’d be grateful for the opportunity to address them and enhance our services. Please feel free to reach out directly so that we can better understand your experience. Best regards, Jeremy Collins Director Farrell Heyworth

4/5

Google

We had several complications with our Sale, but Alison Ainsworth and Alison Whiteside have been absolutely amazing! They relentlessly liaised with Solicitors and Estate Agents to ensure progress was made in a timely manner, as well as keeping us updated on a daily basis - professional, transparent and effective. We cannot stress how much we appreciated having these two in our corner. Thank you for all your hard work!

Naomi · 20 March 2025

Agent replied · 24 August 2024

Thank you for your kind words! We're delighted to hear that Alison Ainsworth and Alison Whiteside provided you with such exceptional service throughout your sale, despite the complications. They truly went above and beyond to ensure everything progressed smoothly and kept you informed every step of the way. We'll make sure to pass on your appreciation to them. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I would like to express my deepest appreciation for all the help you have given to my partner and I during this period of looking for rented accommodation. As someone who is a first time tenant, it can be quite a daunting experience when going through the process to rent a property. You’re colleague Hannah Bass has been a great help from first enquiring about the property to moving in. Hannah is a very bubbly, approachable individual who has made my experience with Farrel Heyworth an enjoyable one (and also stress free!). Hannah went above and beyond to help with any and all enquiries both my partner and I have had, we both has feel as if we have been very well looked after. Although I have given Hannah my thanks, please could you give Hannah my thanks again. You have a very valuable, competent employee there! Dan

Daniel · 30 July 2018

Agent replied · 29 July 2023

Hi Dan, Thank you so much for your kind comments. We are delighted you've received such fantastic customer service from our colleague Hannah. We really do try to ensure that all our clients get the very best outcome, whatever service we provide, and that we are able to exceed your expectations. Hannah is a fantastic example of our passionate, professional and committed team members and we have happily passed on your lovely comments. Thanks again, and if we can be of any further help please don't hesitate to get in touch. Kind regards, Laura Gittins Marketing Manager Farrell Heyworth

5/5

Google

Listed my property with FH and had an asking price offer within 12 days! Very professional process throughout, starting with Katy and the valuation meeting, all the way through to photography etc. and listing the property., then ultimately fielding offers. Very pleased, just hoping now that the move goes through smoothly.

Adam · 20 September 2025

Agent replied · 20 March 2026

Thank you for your fantastic review. We’re delighted to hear that you received an asking price offer within just 12 days and that the whole process has felt professional from start to finish. … More

5/5

Google

This is for Richard who values the properties he was amazing from start to finish and handled the situation exceptionally. Richard was sensitive to the nature of the valuation and had a super personal touch. Thankyou Richard. Ian & Gill

Gill · 23 February 2024

Agent replied · 24 March 2024

Thank you for taking the time to share your positive experience with Richard. We're delighted to hear that he provided excellent service throughout the valuation process. If there's anything more you'd like to share or if you have further feedback, feel free to let us know. We appreciate your kind words! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Katie ward has been absolutely brilliant throughout the whole process. She Answered my 1 million questions/emails and phone calls and helped me so much with everything. So grateful for her professionalism and work she has shown and done for me. Thank you very much - Ashleigh

Ashleigh · 20 September 2025

Agent replied · 20 March 2026

Thank you for your lovely review, Ashleigh. We’re so pleased to hear that Katie provided such brilliant support throughout the process and that her professionalism and commitment made such a difference for you. … More

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Questions about Farrell Heyworth

How many reviews does Farrell Heyworth have?

Farrell Heyworth's Ormskirk office has 431 reviews across 1 platform: 431 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Farrell Heyworth's rating?

Farrell Heyworth is rated 4.3 out of 5 across all 431 reviews, and 4.3 out of 5 on Google from 431 reviews, checked 9 October 2026.

Where is Farrell Heyworth's Ormskirk office?

Farrell Heyworth, 2 Church Street, Ormskirk L39 3AN.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.