Balgores Hayes Ongar reviews

★★★★★ 5/5

Trustpilot

Excellent, Professional Customer Service

I liaised with Donna during my property purchase. Donna was amazing and exactly the type of person you need when purchasing a property. She was always professional, approachable and if I emailed any query to Donna, I would receive a reply straight away or within 24hrs. Donna would always take time to ensure my solicitor and I had all the information we required and if we didn’t, she would ensure that we received this information. Throughout this whole process I trusted Donna to do what she said she would do, and she never disappointed me. I also liaised with Donna’s colleague Such, on a few occasions, who was also very professional and kind. I would always use the Balgores Group if I ever need to sell a property in the future and I would not hesitate to recommend this Estate agent to family or friends.

Trudi · 8 December 2022

★★★★★ 5/5

Trustpilot

I purchased my home through Balgores…

I purchased my home through Balgores properties and all the staff have been great and very supportive throughout my journey, each and every member of staff have been so helpful and polite right from the beginning till the day of move. My viewing was with Chloe who was very polite and professionally helpful, was so excited when Billy called me that my offer was through because getting a good house at a good price isn’t exactly easy. They go an extra mile and help you with advice and recommendations because it’s not just buying and selling a home it’s a big change in your life. Donna has been so helpful and updating me with the progress It was very stressful for me on the day of move but Donna was just a phone call away. A big Thank you to all team at Balgores

Afshan · 3 December 2022

★★★★★ 5/5

Trustpilot

Mortgage Brokers - perfect

We purchased our home though Balgores, when doing this they introduced us to their Mortgage brokers, the team there was very helpful and ensure we secured the best deal, fast forward 2 years and remortage time. With the current climate the help secure a extremely good deal before the interest rate rises exploded. From the time we started that to today when the remortgage completed Claire and team have been on top of everything, chasing the law firms and confirming the whole process completed without any issue. Would recommend them to everyone.

Anthony · 2 December 2022

★★★★★ 2/5

Trustpilot

Unfortunately decided to use this firm…

Unfortunately decided to use this firm regarding a property sale. Initially the individual that did the valuation and convinced me to sign on with them was easily accessible,Joe. Then after a while when I stopped receiving any viewings at all I tried on numerous occasions to get in contact with him but he just completely ignored my calls and messages. The Brentwood branch are really low on staffing which I only discovered when physically going to the office. In the future I'll do more research regarding what agents are the best in my local area because it definitely isn't Balgores and Joe completely lacks good customer service. The commission they charge as well is not competitive.

Bambi · 14 June 2025

★★★★★ 4/5

Trustpilot

Great service from Peter Walker and…

Great service from Peter Walker and Claire. Peter was the broker for the purchase. He offered excellent service through out the process. He was always available to answer questions and provide support where some elements of the process got challenging. Should I want to sell or purchase another property, I shall be contacting Peter and Claire.

Mercy · 7 July 2024

★★★★★ 5/5

Trustpilot

5* service

5* serviceDealing with Donna and her team made a difficult move much better. Being in a precarious chain, Donna had her hand on the tiller at all times and liaised with all parties efficiently and effectively, ensuring that progress was made at all times. If ever people wonder why you pay an estate agent, this in my view is where you get your monies worth. Knowing that having someone deal with what I would consider as a disaster is Donna's typical Tuesday is just the reassurance I needed.

Gary · 8 November 2022

★★★★★ 5/5

Trustpilot

I honestly don't know how to thank…

I honestly don't know how to thank Peter , absolutely fantastic, it seemed impossible to be able to buy a property but thanks to Him I'm now in my new apartment writing this review, Absolutely brilliant!!! I recommend it I don't think you can find better, even when everything seemed compromised with his great experience Peter has always made sure that things went the right way. I give 5 stars because I can't put a hundred

Giorgio · 16 March 2023

★★★★★ 4/5

Trustpilot

As a fist time buyer

As a fist time buyer, purchase your first house is not always the easiest. Although I want to say thank you to Claire, Donna and Peter (mortgage advisor that I would absolutely recommend) for their kindness and their help in this successful project. They always been available for anything we need, it was really good service. Probably we wouldn’t have got our first house in just 4 months without them!!

Beatrice · 30 August 2023

★★★★★ 5/5

Google

Really grateful to the team at Balgores for their professional and friendly approach to our house sale. When we were looking to sell we invited a number of agents round and Paul really stood out by providing really good and honest advice. Viewing was conducted seamlessly and once we had agreed a sale, Billy was an absolute superstar at co-ordinating and chasing down solicitors, other buyers within the chain etc. and really helped get what became quite a complicated sale through to exchange and completion in the timescale that we wanted. They definitely helped remove some of the pain of a house move and I absolutely recommend them. If we were to move again, I definitely use them again. Thanks very much Paul, Billy and the rest of the team.

Matt · 8 October 2022

★★★★★ 5/5

Trustpilot

Thank you Donna Hickey!!

I want to say a massive thank you to Donna Hickey at Balgores Hornchurch. She has been absolutely incredible through the journey of buying my house.Buying a house can be one of the most stressful things one does in their life but if you have someone like Donna it helps incredibly. She truly is an asset to the team and Balgores are very lucky to have her. I know that she did everything in her power to get our house across the line. She's incredibly lovely to speak, compassionate, incredibly patient and supportive! The amount of endless, stressed out phone calls I have made to her and she has always been able to provide reassurance and comfort along with answers as quick as possible! I cannot thank her enough for everything she has done. I actually do think the purchase of my house would have fallen through if it wasn't for her resilience to find a solution.Thank you Donna, you are an absolute star!

Shafi · 21 September 2022

★★★★★ 5/5

Trustpilot

Excellent

Completed today on a house purchase and really pleased with the service received from Kellee and Donna from the Hornchurch branch. Kellee was really efficient and responsive from the outset from arranging the viewings to putting forward my offer. She was great at keeping me posted throughout the entire process and always quick to respond. This was even the case after she moved branches. Donna was also great in progressing the sale and was super responsive too. Moving house is definitely stressful and not everyone is so good at keeping all involved updated and progressing things as quickly as possible, so thanks a lot Kellee and Donna!

Jay · 17 September 2022

★★★★★ 5/5

Trustpilot

Pro Active Company

Can thoroughly recommend this Company. All very positive from start to finish. Within the first week, we had had 6 viewings. Special thanks to Joe, Jamie and Michael from the Brentwood branch, they kept us informed, remained positive and reassuring throughout the Sale of our property. Many thanks.

Cattell · 20 October 2024

★★★★★ 1/5

Trustpilot

Forcing to see their mortgage advisor

I wanted to share my recent experience with Balgores, Dagenham . I am a prospective buyer and have personal mortgage advisor . I made an offer with valid AIP (Agreement in Principle from Bank) + source of funds, They forced me to see thier own mortgage advisor irrespective citing that it is thier norm to ask all the buyer to go through thier mortgae advisor for financial verification . I asked to send their policy document relating to this but never recieved reply . Also they confirmed that offer has been forwarded but the seller confimed that they did not inform them when i went for 2nd viewing. I have dealt with other high street Estate Agents and nobody have asked to see thier mortgage advisior if i declined to . May i suggest 1. Please dont force prospective buyers to see your mortgae advisor if they dont want to and have Valid AIP + source of funds document 2. If it is your policy make it more transparent by mentioning in the Brochure whilst advertising a property .

Khalith · 22 May 2025

★★★★★ 1/5

Trustpilot

Chelmsford branch, so unprofessional

Chelmsford branch. I’m astonished by the lack of moral, ethical and professional conduct on display at Balgores. It’s like dealing with children, which is quite difficult when you’re accustomed to working in a professional, regulated industry. Viewing no. 1. We make an offer on behalf of a relative who is chain and mortgage free. We hear nothing back for weeks, despite asking for feedback. Nothing. The property is now presumably sold.Viewing no. 2. My wife, a senior doctor I add, is told that the agent can only organise 4 viewings due to workload. What a joke. The concerning aspect here, is that Balgores will sell your house before you’ve had the chance to receive bids from entire opportunity set. There is clearly no best execution policy here - more of policy of laziness and slack conduct. Jeez. I’d love to see one of these fools working alongside me in an investment bank. They wouldn’t last a day. Do not market your house with Balgores.

Matthew · 4 September 2022

★★★★★ 5/5

Trustpilot

We had a great viewing of a flat in…

We had a great viewing of a flat in Maidstone with Luke. He's a very personable and professional young man and made the process enjoyable. Thank you, Luke, for all your help today. Mary and Matthew

Mary · 19 June 2026

★★★★★ 5/5

Trustpilot

5 stars for Sarah at Balgores

5 stars for Sarah at Balgores, Basildon. She took over our case half way through after it was passed over to her. From the moment that happened, Sarah has informed us every step of the way. She has sent every email and made every phone call needed to ensure the exchange happened. Being ‘kept in the loop’ meant a lot to us and we definitely were! We cannot thank Sarah enough for helping to get us our new family home. There are no words to express how grateful we are to Sarah.

Zoe · 19 July 2022

★★★★★ 5/5

Google

I can’t speak highly enough of Billy and Paul at Balgores Hayes in Ongar. I am based in Australia and they assisted me with the sale of my aunt’s house in Ongar. At all times they were both friendly and professional with good advice, and they helped demystify the process of completing an international sale.

Kingsley · 16 January 2026

★★★★★ 5/5

Trustpilot

Best thing we did for our move!

I honestly cannot recommend Peter and Claire and Balgores enough! Nothing was too much trouble, no question was too silly to ask and they were there for us 24/7 throughout our moving process. The best thing we did for our move was having them on our team and I would 1000% advise anyone else to us their help. Thank you both so so much. We will always be grateful!

Ellie · 17 July 2023

★★★★★ 5/5

Google

Really grateful to the team at Balgores for their professional and friendly approach to our house sale. When we were looking to sell we invited a number of agents round and Paul really stood out by providing really good and honest advice. Viewing was conducted seamlessly and once we had agreed a sale, Billy was an absolute superstar at co-ordinating and chasing down solicitors, other buyers within the chain etc. and really helped get what became quite a complicated sale through to exchange and completion in the timescale that we wanted. They definitely helped remove some of the pain of a house move and I absolutely recommend them. If we were to move again, I definitely use them again. Thanks very much Paul, Billy and the rest of the team.

Matt · 16 June 2022

★★★★★ 5/5

Trustpilot

Balgores Lettings Upminster

I recently let a property with Balgores lettings Upminster. Chris Ping visited the property early in the afternoon and was most helpful. Within a couple of hours Chris had put the house on Rightmove. By 5pm that same day Reece Woodhall was showing the property to prospective tenants and within twenty four hours from Chris initial visit to the property Reece had secured a tenant. The entire process was made very easy by Reece, a very likeable professional competent and knowledgeable young man, who kept me informed throughout every step of the process, nothing was too much trouble for him. The tenant moved into the property two weeks after it was first marketed. The service that I received was excellent.

Mary · 12 June 2022

★★★★★ 5/5

Trustpilot

Great service…

From the start Peter and his team were just great. Pete clearly has a lot of knowledge and experience in the industry and gave us all possible scenarios for our mortgage needs. Providing the most appropriate advice for our case. We found a property at very short notice and needed Pete to secure a mortgage in principle quite quickly but he managed to do this with ease. When this expired due to how long the process was taking Pete quickly extended this for us. I built a really good relationship with him along the way too. And would seek advice for other financial matters. Pete even helped to secure our buildings insurance. Nothing was too much hassle. Claire was also great in assisting with ensuring everything was moving along smoothly and would follow up with solicitors as required. Thank you so much for all your help to secure our dream property.

Claudia · 26 May 2022

★★★★★ 5/5

Trustpilot

Gemma and Mackensie was able to help me…

Gemma and Mackensie was able to help me to get my full Mortgage offer, they have been able to guid me through the full mortgage process and i was delighted to be able to do business with them. I plan to continue using the service they offer and feel safe and happy in there hands’’ I hope you feel this is acceptable feel free to amend and write how you feel the service was, I look forward to help you further on your journey to obtain many more buy to let property!! All the best regards,

Darius · 20 May 2022

★★★★★ 5/5

Trustpilot

Fantastic

We recently sold our house with Balgores Basildon. Nyall headed up the sale of our house and was brilliant very friendly, fair, knowledgeable and nothing too much trouble. Our house sold within days thanks to Josh hunt who found the perfect buyer us. The star of the show had to be Sarah Oakley Who progressed and completed our case. She is was proactive and kept in communication at all times with us. Noting ever too much trouble and we feel like she went above and beyond for us. Overall a smooth transition and would definitely recommend them. Once again thanks for all your efforts team.

Nicole · 16 May 2022

★★★★★ 4/5

Trustpilot

Donna Hickey was so so helpful in the…

Donna Hickey was so so helpful in the purchase of our house we have had a few complications and I don’t think I could of got though it with out her. She was the only one that was communicating with me and keeping me updated with what was doing on I would email her and with in minutes she would email me back with a update and would put my mind as rest that it’s being dealt with nothing was too much trouble and I’m so grateful to her for everything she had done for us and to get us over the line so that house then became ours

Charlotte · 13 May 2022