Balgores Hayes Ongar reviews

★★★★★ 5/5

Google

Balgores were very helpful in securing the move.Always polite and efficient both Billy and Paul kept us informed and abreast of changes through the exchange. Good people and happy to highly recommend them. Thanks.

Keith · 23 December 2025

★★★★★ 5/5

Google

We have recently bought our first house and this was thanks to Balgores. They provided a great experience, very professional and a special shoutout to Billy, as he made this process very smooth and it was a pleasure to work with the whole team!

Ben · 5 August 2025

★★★★★ 5/5

Trustpilot

Exceptional service from all the team, especially from Chris West

We were looking to sell our house & was told by close family to use Balgores Upminster, as they had recently sold with them, having had Chris West as their agent & had an amazing experience from start to finish. We followed suit & successfully sold our house within 3 weeks of it being listed with Balgores Upminster. We have no doubt this is because of the exceptional service from all the team, but especially from Chris West. Chris is professional, approachable & passionate about what he does. He kept us updated daily as to progress & was always available for catch-ups, even on the weekend. Thank you so much for all your help Chris! You are a star! We love our new house & we would recommend anyone to use Balgores Upminster.

Shenai · 16 June 2025

★★★★★ 5/5

Google

I had the pleasure of working with Billy on a recent transaction, and I must say, his communication skills were exceptional. Without his dedication and support, this sale wouldn’t have been completed as quickly as it was. A huge thank you to Billy for his hard work and professionalism throughout the process.

Keya · 16 April 2025

★★★★★ 5/5

Google

Billy was great throughout the buying process. Friendly, responsive, and really helpful from start to finish. Would definitely recommend.

Steph · 16 February 2026

★★★★★ 1/5

Google

Shocking service! I want to buy and potentially have one for sale but no one is interested? Over a week and I had to follow up about a viewing three times not to mention about my selling which was never approached or discussed You must well in Ongar if just short of a million doesn’t interest you 🙏 Billy was my contact

Jackie · 7 November 2025

★★★★★ 5/5

Trustpilot

Ross Burton

Ross Burton from Balgores lane has gone out of his way to communicate with us on the sale of my mums property, even checking on the property after mum moved out. Highly recommended Thank you Ross and his team making this a less stressful journey.

Sonia · 12 March 2026

★★★★★ 5/5

Trustpilot

Best letting Experience

"I had the pleasure of working with Nikola at Balgores Letting in Dagenham, and I couldn’t be happier with the experience! She was super helpful and provided quick, professional assistance with the rental market appraisal of my property. Nikola’s knowledge of the local market was spot on, and she made everything so easy and stress-free. I really appreciated how prompt and friendly she was throughout the process. I highly recommend Nikola and the team at Balgores Letting if you’re looking for expert advice and great service in the Dagenham area!"

ABIGAIL · 24 March 2025

★★★★★ 5/5

Google

I can honestly say the team at Balgores Hayes Ongar were fantastic. First class service from start to finish, nothing was too much trouble. I would highly recommend them.

Michael · 15 October 2025

★★★★★ 5/5

Google

Billy was a genius! Helped me and my family secure a smooth transaction to Ongar. Thank you billy, I would highly recommend.

Matthew · 8 December 2025

★★★★★ 5/5

Google

Brilliant from start to finish team was excellent. Billy worked on this for me with Archie and they where so good. Was a very easy calm process. A highly recommended team all round. Thanks gents for getting our family home over the line.

Harry · 6 July 2026

★★★★★ 5/5

Trustpilot

A brilliant company to work with

A brilliant company to work with, that go above and beyond to help resolve problems for the best outcome. I had huge issues with my property but their patience and guidance resulted in a positive outcome. They are extremely honest, professional and very knowledgeable. I cannot thank Andrew Perry enough!! Thank you so much, to you & your team, I will always be grateful!

AKH · 25 August 2025

★★★★★ 5/5

Google

Balgores Ongar has just sold my later Fathers home. I dealt mainly will Billy who held my hand through the whole process, having to deal with probate and other issue that came my way. Communication was excellent and never had to chase for updates. Thank you for finally getting me to the finish line. Very much appreciated and highly recommend Balgores Ongar.

Corrinne · 8 February 2026

★★★★★ 1/5

Trustpilot

Lack of Transparency and a Very Stressful Buying Experience

My experience during this property transaction was unfortunately far more stressful and difficult than it should have been and ultimately the seller withdrew from the sale after 6 months of trying to close. In hindsight, I believe it was a mistake to proceed with a property connected to one of the directors of Balgores. To be fair, the potential conflict of interest was disclosed early on, however as the transaction progressed, many of the decisions and communication felt significantly more favourable towards the seller than balanced between both parties. One of the biggest issues was around completion timelines. We were actively working towards a much earlier completion date, initially targeting October/November, partly because we wanted our children settled into their new schools as early as possible in the academic year. However, towards the end of October, we were suddenly informed that the sellers now wanted completion pushed back to the end of January, which caused major disruption and stress across the entire chain. At the time, Balgores attempted to reassure us that this was normal and acceptable within property transactions. However, during the later appeal process, the seller informed that the January completion requirement had allegedly been known to Balgores from the very beginning (June), but this information was only communicated to us at the end of October. Had we known this upfront, we would have approached the purchase very differently. As a buyer, it became extremely frustrating trying to manage mortgage timelines, expiry risks, chain pressures, ongoing legal costs, and constant uncertainty while also chasing updates and clarity. Although some individuals involved were polite and responsive at times, the overall process became emotionally draining and significantly more complicated than it needed to be. I was left feeling that key concerns, timelines, and risks were not handled with the level of transparency and balance buyers would reasonably expect. My advice to anyone entering a property transaction would be: * Get everything confirmed in writing. * Ask detailed questions as early as possible. * Independently verify important information rather than relying on assumptions. Again, in writing. * Stay very closely involved throughout the process. * Carefully review any Gazeal agreement before signing, as in my experience it appears heavily weighted towards the seller side. (I have written a separate review regarding Gazeal specifically.) Buying and selling property is already stressful enough, and unfortunately this experience added considerably to that stress. I have since submitted a formal complaint to better understand whether there was any wrongdoing or failure in how the transaction was handled by Balgores. I will wait to see the response and will update this review accordingly based on the outcome and feedback received.

Adi · 21 May 2026

★★★★★ 5/5

Google

I have used Balgore Hayes twice now and have had a great experience. Communication is excellent and Billy has helped push the sale/purchase along both times. Would 100% recommend using them as your estate agent.

Emily · 18 August 2026

★★★★★ 5/5

Trustpilot

Brilliant support and service from…

Brilliant support and service from Carlos in the Gravesend office as I enter my second year with my current tenant at my rental property. Carlos is super quick to respond and help when I ask for assistance.. and I’m so grateful to Daniella for her help to get me where I am today after a horrendous time with another local agent and nightmare tenant.. My life is made so much easier by the clear and concise owner statements during tax return deadlines. Can’t recommend enough. Thank you!

NJD · 23 January 2025

★★★★★ 5/5

Google

Really happy with the service from Billy throughout the buying process. He was always easy to get hold of, kept me updated, and answered any questions promptly. The whole process was handled professionally, which made the whole experience much less stressful.

Lauren · 3 July 2026

★★★★★ 5/5

Google

Just sold my house in High Ongar. From the beginning to the end of the process Billy was 5 star, great communication skills, professional, and a pleasure to deal with. Thank you. Will be recommending to family and friends

Heather · 16 April 2025

★★★★★ 5/5

Google

I have recently used Balgores to sell my house after trying with 3 other local companies. Billy & Paul are miles ahead of those other companies & sold my house within 4 weeks. You can tell they have years of experience & know their market well. Billy & Paul are professional, friendly, approachable and deliver an exceptional service to their customers. If you are looking to sell, I highly recommend Balgores.

Rob · 8 October 2025

★★★★★ 5/5

Trustpilot

Fantastic experience with Balgores an exceptional firm of estate agents who go the extra half mile.d

We had remained in our fabulous property for 29 years, but we were now starting a new chapter of our lives. Balgores were absolutely magnificent, from Connor who helped us sell our property to the backroom staff. We would especially like to pick out Donna who every step of the way, was absolutely fantastic and guided us through the maze of selling up to exchange of contracts and completion date, she was a star. We would also like to thank Teddy for scanning all our key documents and he sent them onto us, which saved us a lot of time. All in all, we can only say that the whole Balgores team were exceptional, so a big thank you to everyone.

Gary · 25 October 2024

★★★★★ 5/5

Trustpilot

Peter was great!

I was recommended to use Peter as my Mortgage Advisor and would recommend on to other! Peter was nothing but helpful, informative & on the ball. There was never a question he didn’t have an answer for and simply made me feel at ease throughout my whole buying process. I’m sure he advised me on more than what his job description holds but nothing was a problem for him. Couldn’t have asked for anything more!!

Kirby · 30 December 2024

★★★★★ 5/5

Trustpilot

Excellent service from Balgores…

Excellent service from Balgores Hornchurch Branch. We have had excellent service from start to (nearly finish) we have exchanged and completion is due soon. Everyone we dealt with were professional, easy to get hold of, and great to deal with. Billy (Manager) Georgia, Connor and Donna were amazing. We would not have got this sale over the line without the extra service they give, the whole team deserve the praise, Donna (sales progressor) has been a fantastic go between for us, the solicitors and the buyer. This sale would not have happened without this team. I highly recommend Balgores, do yourself a favour and use them, you will not regret it!

Kerry · 16 October 2024

★★★★★ 5/5

Trustpilot

I recently worked with Peter and Claire…

I recently worked with Peter and Claire to secure a new mortgage for my rental property. I couldn't have asked for a smoother process. Peter and team worked with me from the get go and guided me through the process brilliantly. Nothing was too much trouble for them and they was on hand 24/7 for any questions and queries I had. Absolutely fantastic service from these guys and would highly recommend their services. 10/10 from me.

Philip · 9 December 2024

★★★★★ 4/5

Trustpilot

Harrison at Balgores

Harrison at Balgores in basildon was assigned to help me with my sale and purchase. I cannot praise him enough! Harrison was polite and friendly, made me feel at ease, listened to me rant when I was getting stressed with the whole process and did whatever he could to make things run smoothly. I am now in my new property and could not be happier!

Caroline · 3 April 2025