Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotImages removal.
Emailed about getting images of my property removed from the sold prices information.Got an email back the next day asking for some information, with in minutes, the images were gone. So as my request got forfilled, with out hassle, I was very pleased with the service.
Paula · 28 February 2022
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave us such a great review. If you need anything else, please do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300. Many thanks, Rightmove
★★★★★ 1/5
Trustpilotnot the best experience so far
We're going through the referencing process at present but we've found communications and processes very poor so far. They promised to send our guarantor an email with the final documents required but this has not been received. Hopefully things will get sorted on Monday. Will update upon completion with final thoughts.
Danny · 9 April 2021
Agent replied · 25 October 2024
Hello Danny,Thanks for getting in touch to provide some feedback on your referencing experience so far. I have taken a look at the application and it looks like we did forward an email to your guarantor on the 7th and the 9th of April, it isn't completely uncommon for our emails to be filtered into junk mail so that may be why it wasn't registered as received. I can confirm that your application has now been completed successfully, but I am happy to arrange a call or discuss this in more detail, we are aware that there is always room for improvement. Please get in touch with me directly at beth@vanmildert.net, in the meantime I will drop you a call this afternoon.Best WishesBeth
★★★★★ 1/5
TrustpilotLack of important info, poor data, Not user friendly
Rightmove guys,The data on property is so painfully poor. No filtering by the size of the property, loads of the properties don't even have such information on their description. No user friendly results sorting options. It is shameful that you allow all the crap with no useful information land on your website.
Kate · 10 January 2021
Agent replied · 25 October 2024
Hi Kate, Thank you for your review.Our teams regularly review feedback when planning for the future, your feedback has been shared with our Specialist Teams to take into consideration.If there's anything we can help with in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
★★★★★ 5/5
TrustpilotI would like to applaud the prompt…
I would like to applaud the prompt response and support I received from you guys ensuring my referencing was completed as required. Thank you all!
Customer · 11 January 2024
Agent replied · 25 October 2024
Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with the Rightmove referencing process.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotZoe Blenkinsop handled my tenancy…
Zoe Blenkinsop handled my tenancy reference checking with complete professionalism and kindness, making it the easy process it should be. Thank-you Zoe!
Ian · 9 March 2024
Agent replied · 25 October 2024
Hi Ian, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Zoe and Rightmove.If you need anything else, please get in touch at 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotQuick and Efficient
Has a great experience with Rightmove. I had the pleasure of working with Chris who was quick to reply, clear in his instructions, and worked efficiently. Would definitely recommend.
Bri · 2 October 2023
Agent replied · 25 October 2024
Hi Bri, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Chris & Rightmove.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
Trustpilotmy property details were matched to the…
my property details were matched to the wrong address on my street on the price paid section. it affected the sale of my property and I have had to remove it from sale for 12 months I will stipulate to whom ever I go up for sale with next time not to put it on rightmove
Liz · 10 June 2019
Agent replied · 25 October 2024
Hello Liz,Thank you for taking the time to leave us a review.We are really sorry about this. We would really like to look into this for you. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 and provide us with your property address.We look forward to hearing from you.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotRhea Thomson dealt with all my…
Rhea Thomson dealt with all my questions in detail and politely, as I did not have a good grasp of the processes since I came from abroad. I would like to thank your institution for its helpfulness and knowledge.
MERT · 24 November 2022
Agent replied · 25 October 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rhea. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat customer care
Thanks Caz for actioning the amendments
Alison · 1 April 2020
Agent replied · 25 October 2024
Good Morning Alison, Thank you for your 5 star review. It sounds like you had a great experience with our specialist Caz, we will pass this on to her. Please don't hesitate to get in touch if theres anything we can help with in the future. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk Happy Home Hunting. Many Thanks,Righmove.
★★★★★ 5/5
TrustpilotWhere would we be without Rightmove!?
For a variety of complicated personal reasons, I am currently involved in the sale or purchase of several properties with various family members.Rightmove makes it very easy for us to understand the market in a given area, and see how the market is moving over time. It's been a huge help for us..!
Andy · 21 July 2020
Agent replied · 25 October 2024
Hi Andy, Thank you for the lovely 5-star review. We're so pleased we make it easy for you to market your properties and also search for properties. This is exactly what we want. Happy Home Hunting.Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotConsistently thorough, professional, effeicint and helpful.
We have been using Van Mildert as our referencing company for years now and have always been very happy with their service. Thoroughly professional, speedy and helpful. Always happy to take a call to explain anything and basically nothing is to much trouble. Excellent service and very happy to recommend them.
Kate · 28 January 2021
Agent replied · 25 October 2024
Hi Kate,Thank you so much for such a kind review - we really do appreciate you taking the time to do so, and we are always on hand to take a call and support you where we can!Kind regards,Vicki
★★★★★ 5/5
TrustpilotThe AMAZING Lewis!!!
The AMAZING Lewis!!!Such great customer service!!!Efficient and professional AND so friendly!!! I can honestly say the service here has helped the process move on quickly!! THANK YOU
Andri · 24 October 2023
Agent replied · 25 October 2024
Good Afternoon Andri, Thank you you reaching out.I'm so glad to hear that you had a good experience. I will be sure to pass your feedback over to Lewis as I know they'll be happy to hear this.Please do not hesitate to reach out to talk-to-us@rightmove.co.uk.Many thanksRightmove.
★★★★★ 1/5
TrustpilotDysfunctional email system
Their own email system is blocking pdf files send to them and on top of that they have a 4mbs limit per email. What is even the point of asking for documents to be send to you, if you're going to be blocking them and only allowed a tiny size limit.4mbs?! What is this, 2008!? Do they also use floppy disks over there?
Antony · 12 July 2023
★★★★★ 5/5
TrustpilotRightmove Referencing
I used Rightmove for a referencing for a new rental property. I found the whole process really easy to use, complete and submit and the comms from Amy (Amy 1 and Amy 2) were great. Thank you for taking away some of the stress!
HOPKINS · 11 March 2022
Agent replied · 25 October 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure they receive your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotUnhappy Agent
As an agent providing referencing to Tenants on behalf of Landlords I have always had problems with how Van Mildert deal with Tenants. More recently when having to make claims for rent Guarantee they have not replied to complaints, calls, emails anything. I wouldn't use now if the referencing was free!!! Avoid!
Anthony · 4 August 2020
Agent replied · 25 October 2024
Hi Anthony,I’m very sorry you have had a negative experience with Van Mildert and the services we provide - we would love to speak to you directly about this. I have started by looking into the claim you mentioned. There are two emails from you, and I can see looking at these we responded on 17/07 explaining that we would have a full response to your claim by no later than 07/08 which is at the end of this week. We also requested any supporting documentation you had from tenants in order to further strengthen your claim, which you kindly provided to us.I appreciate this has not been a sufficient response for you, so have reached out to our account management team who are going to aim to contact you today to support you in getting this resolved.Kind regards,The Van Mildert team.
★★★★★ 1/5
TrustpilotExtortionate pricing compared to the…
Extortionate pricing compared to the other property portals - exactly why we are no longer using Rightmove. The profits this year say it all, not affordable for small independent agents. No support for small businesses.
Estates · 6 March 2023
Agent replied · 25 October 2024
Good Morning,Thank you for taking the time to leave a review and I’m really sorry to hear that you didn’t have a good experience with us. It’s important to us that we get as much feedback as possible, so if you would be happy to chat further our email is talk-to-us@rightmove.co.uk. Otherwise we’d be happy to help at any point in the future and we wish you the best of luck with everything in the meantime. Many Thanks, Rightmove.
★★★★★ 1/5
Trustpilotwhat can I say awful company
what can I say awful company . took over 10 days for the knock back even though I could pay 6 months upfront and even get a guarantor as well its is less stressful getting a mortgage . awful slow company . went with another agency passed within 2 days
Paul · 19 January 2021
Agent replied · 25 October 2024
Hi Paul,I'm so sorry to hear you've had a negative experience with Van Mildert. We would love to speak to you about this to make sure that we can take any necessary steps to avoid this in future. I've passed on your review to our head of referencing, who will try to get in touch with you during office hours to offer our apologies and to talk through what happened with you.
★★★★★ 1/5
TrustpilotBad customer service and lack of attention to details
Very bad customer service and lack of attention to details. They poor service and customer service has affected my references process to rent my new apartment. Tried to call them but it was impossible to reach any agents.It is frustrating as you don’t get accurate answers.I have never experienced such a bad customer service.
Fabiana · 4 September 2019
Agent replied · 25 October 2024
Hi Fabiana,We’re very sorry to hear that you have had a negative experience when using Van Mildert’s services. We strive to maintain an excellent level of quality and service to everyone we work with, and are sorry that, on this occasion, we haven’t been able to meet your expectations.In your review you have mentioned an experience with poor customer service and a lack of attention to details, and we would like to investigate this further. Please email: customerservice@vanmildert.net quoting your name and whether you are a landlord, letting agent or tenant which will ensure your complaint is investigated by the right department.We look forward to hearing from you and finding positive resolution to your experience.Kind regards,The Van Mildert Team
★★★★★ 5/5
TrustpilotVery helpful
Very helpful and prompt customer service. Helped me deal with an issue the same day it was raised and each person I spoke to was very friendly and patient.
Ollie · 14 August 2023
Agent replied · 25 October 2024
Hi Ollie, Thanks for taking the time to leave us such a great review. If you have any more feedback or suggestions on how we can improve, please drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 5/5
TrustpilotVan Mildert are an excellent…
Van Mildert are an excellent referencing company, providing us with clear and concise referencing information every step of the way. They are a phone call away (without being kept on hold) when we have a query with friendly, helpful and efficient staff ready to assist. We would highly recommend them.
Jane · 26 November 2020
Agent replied · 25 October 2024
Hi Jane,Thank you so much for your positive review of Van Mildert - we really appreciate your kind words! I will pass your comments on to the team, who will be over the moon!Kind regards,Jenny
★★★★★ 5/5
TrustpilotExcellent customer service
Had excellent service from multiple people who were helping me sort out details for property enquiries and paperwork details. Staff were super helpful and kind and made the process really easy.
Jack · 7 June 2023
Agent replied · 25 October 2024
Hello Jack - thank you for this review, I'm so glad to hear about your experience with us. Thank you for your feedback and I wish you all the best with your property enquiries! Best wishes, Rightmove
★★★★★ 1/5
TrustpilotVery bad indeed
Unfortunately like all other terrible companies and their websites, they act big and produce little. Your saved properties or listings disappear, never to be seen again. You cant rely on this site. Very bad indeed.
Adrian · 1 February 2023
Agent replied · 25 October 2024
Hi Adrian,Thanks for taking the time to leave us a review, Sorry to hear you have experienced this issue.I’d like to look into why this is happening to you. please can you get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we shall be able to help assist you with your saved properties. Thanks. Rightmove.
★★★★★ 1/5
TrustpilotCome on Rightmove Sort your site out
Come on Rightmove Sort your site out , Its been bad for weeks now Its no good replying to reviews saying that the problems are being looked at. Do Something To Fix ItI am defaulting to onthemarket which is not great for you as I certainly am joining many others SORT IT Caz
Stella · 16 October 2019
Agent replied · 25 October 2024
Hello Stella. Thank you for your review. We're so sorry to hear of the experience you’ve had using our website recently.We are currently aware of some technical issues affecting the use of our website, for iPad and iPhone users. We would really like to look into this further for you so we can confirm if you are also experiencing these issues. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk and let us know of the browser you are using and what software version your device is using?Our telephone lines are open until 6pm if you would rather speak with us over the phone. Our contact number is 01908 712 300.We look forward to hearing from you.Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotExcellent referencing service
I used the Rightmove referencing service as part of the renting process for a flat, I believe Adam dealt with my case. Very quick and painless process and it was all dealt with in less than 24 hours. I am very impressed!
Becky · 12 April 2022
Agent replied · 25 October 2024
Hello Becky, thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Adam. We'll make sure they receive your feedback. Many thanks, Rightmove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
