Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with Springbok
Joe Yale kept us up to date with progress all the way, gave sensible, pragmatic advice throughout and got us to a sale quickly and efficiently - great experience overall
Lee · 10 September 2026
Agent replied · 22 September 2026
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery happy with service i received from…
Very happy with service i received from Springbok after some initial skepticism as I had never heard of their service. Hamish was excellent in easing my skepticism and responded to all queries and works throughout the process in very efficient and excellent manner. Highly recommended.
Jon · 19 May 2026
Agent replied · 26 May 2026
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
Trustpilotas this is my first time selling a…
as this is my first time selling a property i was a bit liken anfish out of water .so i contacted springbok properties were i was introduce to a chap called mark silvestor he explained the process in clear form and every thing was dealt with in a professional way .i felt like he really pushed the boat out and got the whole process on track .very proffesional polite and knolageable thank you
William · 19 September 2026
Agent replied · 22 September 2026
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAt the offer accepted stage, the negotiation and offer were handled very well. Dan was highly professional, responsive, and took the time to answer all my questions about the T&Cs. He was open to my requirements and easy to deal with throughout. Good service so far.
Ben · 15 April 2026
Agent replied · 16 April 2026
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI was pleasantly surprised by the professional experience received from this company. Haden Donovan was absolutely brilliant, he made the initial buying process stress free for me. Haden was always available to get in contact with if I had any queries and acted promptly.
Manuela · 14 April 2026
Agent replied · 16 April 2026
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotAbbie has been helpful
Abbie has been helpful, responsive and reassuring during selling process of my apartment. She contact me regularly and updated me on process.
Ms · 13 September 2026
Agent replied · 22 September 2026
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCF47 0PH Taryck was most supportive to…
CF47 0PH Taryck was most supportive to me during a very stressful and emotional time of selling a family home.
Mrs · 21 September 2026
Agent replied · 22 September 2026
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJames Keating has been very responsive…
James Keating has been very responsive and helpful throughout the offer process so far, keeping communication clear and answering all of our questions promptly. We appreciate his support in helping progress the purchase smoothly.
Richard · 20 May 2026
Agent replied · 26 May 2026
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI went to view a property bt Springbok…
I went to view a property bt Springbok and Matt was the agent in charge and I had a good a experience with him. He was very responsive and he answered all my questions.
Stephanie · 18 May 2026
Agent replied · 26 May 2026
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThank you Emily B for such quick and…
Thank you Emily B for such quick and professional work done an asset to the team
Vivienne · 17 September 2026
Agent replied · 22 September 2026
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotPrompt and efficient
This review is focusing on my interaction with Rich, sales negotiator. So far so good, very prompt and efficient. Only improvement I would recommend is to let the customer know that there is a next person taking over, "sales progressor" after offer being accepted. Note that the timing of deposit payment can be negotiated, I've ask to pay the deposit once surveyance is done so don't let that put you off. Unlike the other Highstreet estate agents, there is a fee of £396. Another thing about this company is that the owners shows you their property themselves which I think its a plus in two ways (1) not push their solicitors and/or surveyor on you (2) the owner can tell you a lot more about the place and their situation.
Chin · 22 May 2026
Agent replied · 26 May 2026
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleLouis Williams Springbok Properties Sales Negotiator
Excellent Sales negotiator and provided a brilliant service keeping us both informed throughout the entire process, provided clear and fast answers to queries we raised during the process
Many thanks Louis
Simon · 13 April 2026
Agent replied · 16 April 2026
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach … More
★★★★★ 5/5
TrustpilotJoe was excellent and always very good…
Joe was excellent and always very good with communication, for the sale of a property.
Customer · 11 September 2026
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMason was very professional
Mason was very professional, and friendly in helping us purchase a property through Springbok.
Customer · 16 September 2026
Agent replied · 22 September 2026
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAfter being with a standard agent for…
After being with a standard agent for 6months and having only 1 viewing I went with Springbok yes I took an offer under my initial asking price but as it hadn't sold it was costing me in bills council tax, utilities etc and would have continued to do so. so I accepted a fair offer and deposits were paid by buyers of the house yesterday 2a d half months after I went with Springbok. Also the communication was excellent
Tanneh · 21 May 2026
Agent replied · 26 May 2026
We really appreciate your review. It’s great to know that we were able to meet your expectations. Your comments will be shared with the team, who will appreciate the feedback. If there’s anything else we can help with, please don’t hesitate to reach out.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWe had a great experience with…
We had a great experience with Springbok Properties while buying our first home. A special thank you to Hamish Campbell for all his support and help throughout the process. Communication was always friendly, professional, and all our questions were answered quickly, making everything much less stressful. Thank you for helping us with our first home journey, we truly appreciate it! 😊🏡
Agne · 19 May 2026
★★★★★ 5/5
GoogleI found every Springbok contact to be very helpful and informative. The Sales Negotiator, Ben Taylor was friendly, helpful, informative and accommodating. It has so far ben a pleasure to do business with Springbok.
David · 13 April 2026
Agent replied · 16 April 2026
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 3/5
TrustpilotNot a bad experience
Overall the experience of using Springbok wasn't bad. Selling the house was a bit of issue as there is a pressure to drop the price much lower than the agreed sale price. If you're prepared to do this then you will get a very sale. We felt at this point that a regular Estate Agent would have been a better option. However, once we sold the process was easy. Tom our progress or was amazing. He kept in contact regularly throughout, and did everything he could to get us the completion date we wanted. Thanks Tom.
Selena · 21 December 2024
Agent replied · 23 December 2024
Dear Selena, we sincerely appreciate your feedback; it's an integral part of our continuous improvement process. Your insights into your experience are highly valuable to us, and we want to assure you that we are committed to thoroughly investigating the matter internally. Our team will delve into the details to identify areas for improvement and take necessary measures. Your perspective helps us enhance our services, and we are grateful for your contribution. Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotA scary process but can’t thank Haden…
A scary process but can’t thank Haden enough for his incredible work and was very helpful and guided me with all documentation needed, got everything done fast. Thankyou
Mrs · 18 May 2026
Agent replied · 26 May 2026
We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe recently purchased a home through Springbok Properties, and Taryck Turner was instrumental in making the process smooth and stress-free. From the very beginning, Taryck was incredibly professional, approachable, and proactive. He consistently kept us updated, answered our calls promptly, and went above and beyond to chase things up on our behalf.
His dedication and attention to detail made a potentially complex process feel manageable and straightforward. It’s clear that Taryck genuinely cares about his clients and works tirelessly to achieve the best outcomes. We’re truly grateful for his help and would highly recommend him and Springbok Properties to anyone looking to buy or sell a home.
Thank you, Taryck, for your outstanding service!
Mobina · 2 December 2024
Agent replied · 9 December 2024
We’re grateful for your positive review. It’s great to hear that we could provide the service you needed. Your kind words will be shared with the team as motivation to continue their hard work. Please contact us if you have any other questions.
Warm regards, Springbok Customer Services
★★★★★ 4/5
GoogleI am currently buying a property through Springbok Properties, who had a propety advertised on Rightmove. This is the first time I've heard of them and was very wary but I looked into their background and also their sales Negotiator, James Keating was very helpful with my queries as I had reservations about the buying process, thank you! They are a fast sale specialist and have a hybrid method of selling similar to auctions. They were very quick to get me a viewing on the property and also arranged a second viewing. James was quick at responding back and clarifying matters, which was very helpful, as a first time buyer and thanks to him we were able to get here. Currently, we are in the conveyancing stage and went with a panel solicitor through Springbok and we're hoping the next stage goes as quickly and smoothly! 4 stars for now, as we've not completed the purchase yet and will update later!
Shopna · 2 December 2024
Agent replied · 9 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWe sent an offer on 8/11/2024 after…
We sent an offer on 8/11/2024 after viewing. We also stated we had room to negotiate.We were told we would have an answer on the 11th. My wife called them various times that day, to be told they would pass the message to the 'negotiator' to call her. We did finally get through to him late in the day and he said the vendor was on holiday and they would call tomorrow (the 12th).On the 12th we were told another offer was accepted. We enquired about why ours were rejected and were told it was due to our circumstances (we had no chain and had a mortgage in place and was willing to increase our offer and take on any left behind waste/furniture).We have recently found out that the offer accepted was the same value as ours and our offer was never sent to the vendor.So Springbok as accepted an offer on behalf of the vendor and taken a deposit from the buyer leaving the vendor no option but to pay large exit fees or go ahead with the deal.I have to wonder. Why was the other offer accepted and ours not put forward...
Nathan · 25 November 2024
Agent replied · 23 December 2024
Dear Nathan, thank you for your comments. We understand that our internal team made contact with you to discuss your concerns. In this instance, we are sorry that you were not able to purchase the property. The sale did go on to sell to a buyer in a different position as you're in, and we must abide by the seller's requests in this regard. We would like to wish you all the best with your property search. Please feel free to contact us in the meantime if required. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEasy, Efficient and kept in the loop at all times
My whole experience so far (not past the finishing post yet but..) has been perfect, from Lewis, Amy, Joe and Bethany they have all been really efficient, polite and very professional.Joe has been brilliant with regard to negotiation and feedback, keeping us informed at all stages. Giving confidence in the service provided. As long as you understand the rules with Springbok everything (currently) appears to work as they advise and promise. Thanks to Joe and all the team so far and I will write a further review once the process is completed. Thank you.
Victoria · 25 November 2024
Agent replied · 23 December 2024
Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Wayne, and I can't express enough how smooth and efficient the entire process was. From the initial listing to the agreed offer, the whole journey took just 11 days, which is incredible!Wayne was exceptional at keeping me informed every step of the way. His communication was clear and timely, making the entire experience stress-free. He provided invaluable assistance, from booking appointments to discussing offers, and I can't thank him enough for his dedication and professionalism.I highly recommend Springbook to anyone looking for a seamless real estate experience. Thank you, Wayne, for your outstanding service!
Sean · 21 November 2024
Agent replied · 23 December 2024
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.Warm regards, Springbok Customer Services
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