DB Roberts Oakengates reviews

★★★★★ 1/5

Trustpilot

I would be more than happy to recommend…

I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.

Wesley · 7 June 2021

★★★★★ 5/5

Google

Couldn't of been helpful if u tried very fast at getting the property sorted for me and very helpful with any issues that come up 5 stats from me

Sam · 13 September 2025

★★★★★ 5/5

Trustpilot

Professional speedy service

Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly. An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.

Karen · 28 May 2024

★★★★★ 5/5

Trustpilot

Excellent service.

Excellent service.From initial contact, valuation, viewings, through to accepting offers.Communication; the guidance and advice was excellent every step of the way.We all know the old sayings about estate agents but DB Roberts proved this theory wrong....Quickly agreed a sale from first set of viewings.Special thanks to Katie Dennant for all her help.

Dave · 4 March 2024

★★★★★ 5/5

Google

Update 2 years on: The staff continue to provide an excellent lettings service, and are always on call to assist with tenant and property issues. …

Paddy · 8 October 2025

★★★★★ 1/5

Trustpilot

....................

Still no reply to what happened to the flat we won @ auction.. have noticed now that is re advertised by d Robertsand I am sold..at a guide price 12k cheaper than what we won it for.. after seeing your reply yesterday.. I have to say that you have not made contact with us about the situation this is not true..some honesty would be nice from d b Robert's about this matter

Jonny · 24 November 2023

★★★★★ 5/5

Google

The lady was very helpful and polite as well as very professional and friendly just amazing in the way she was Claire

Terry · 20 July 2026

★★★★★ 5/5

Google

Bethany was my property manager. I was a tenant at a property with DB Roberts. Bethany was very helpful

Laura · 22 June 2025

★★★★★ 5/5

Google

Wonderful dealing with Tia and the team! Clear and regular communication, exactly what I’m looking for as a landlord

Philip · 22 June 2025

★★★★★ 5/5

Google

Beyond grateful for how hard our estate agent Tia worked to help us get our family home. So patient, kind and always so helpful in answering all our questions. Thank you!

Leight · 30 July 2025

★★★★★ 5/5

Trustpilot

From selling to completion

From selling to completion, Joshua @ the wolverhampton branch always kept me informed of the progress and always came across professional and helpful. Thanks again

Gacha_ · 24 June 2026

★★★★★ 5/5

Google

I would like to just share my experiences of using DB Robert’s service …, three words sum it up: professional, communicative and ethical. …

Mitch · 8 October 2025

★★★★★ 5/5

Trustpilot

Happy customer

Very positive experience from start to finish. The staff at db roberts in stafford were helpful, polite and kept me informed throughout the whole process of selling my property. Would recommend using this estate agents if your buying or selling your property.

Jenny · 20 March 2025

★★★★★ 5/5

Google

Have always dealt with Nicole. Prompt on sorting any issues , great communication and friendly - would recommend

Charlotte · 22 June 2025

★★★★★ 5/5

Google

I was in too hurry to look for the new rental property. I had already approached too many estate agents but DB ROBERTS were stand out among all. Tia Scott helped to arrange a viewing, finalising the property & process in a jiffy right in …

Pratik · 3 January 2026

★★★★★ 5/5

Google

Claire came and inspected my house and she was friendly and chatty. The process was quick and easy

Lesley · 24 November 2025

★★★★★ 5/5

Google

Have been dealing with Nicole in the past few weeks, she has been absolutely fantastic, very professional and a lovely lady

Louise · 24 October 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from Jessica

Jessica offers exceptional customer service, is focused, passionate and driven to provide the best experience possible in the buying/selling process. Her communication, knowledge and support ensures a calm process with you having every faith she is doing everything for you without the need to chase or worry. Thank you Jess!

Callum · 31 January 2024

★★★★★ 5/5

Trustpilot

Friendly and professional

Friendly and professional. Everything went smoothly. Adam was very helpful.

Karen · 22 June 2024

★★★★★ 5/5

Google

Been dealing with tia Scott and has made life so easy as a first time renter she has helped us in all aspects of the process and I’ve very grateful highly recommend

Jack · 22 June 2025

★★★★★ 5/5

Google

Alison has been a great help she has great customer service and is a lovely lady

Delmar · 22 June 2025

★★★★★ 5/5

Trustpilot

Five star experience all round

Upon trusted recommendation we used your services in both buying and selling our house. Both Brandon Boyd and Lisa Dumbrell made the process so simple and easy, their friendly and pleasant nature really made the experience special. I can not recommend this company more, they as are simply wonderful

Amber · 31 January 2024

★★★★★ 5/5

Trustpilot

Excellent sevice

Andrea has been very friendly and helpful. Excellent communications.

Julie · 2 July 2024

★★★★★ 5/5

Trustpilot

DB Roberts were fantastic!

DB Roberts were fantastic!! We saw a house we wanted and needed to get ours on the market pronto! Dan came out to appraise our house, discussed valuation and the rationale behind it, pulled out all the stops to get super images done using professional photographer and for us live within 3 days. We were then handed over to the very capable hands of Adam and Lottie who provided us with a constant stream of qualified viewings, we sold very quickly but they kept us informed throughout. Dan also kept us in the loop in terms of new properties coming in the market we may be interested in viewing which was amazing. The commission charged was less than other agents and worth every penny - thank you DB Roberts- top class!

Dawn · 23 November 2024