Trusted Agent profile · Nuneaton
★★★★★
573 reviews across 2 platforms
Nuneaton, CV11 4DE
Part of Ashberry Homes West Midlands, see every office.
Ashberry Homes West Midlands's office in Nuneaton, at Nuneaton, is rated 4.5 out of 5 across 573 reviews on two platforms, including 7 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Ashberry Homes West Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nuneaton.
Every review we hold for the Nuneaton office, from every platform, shown as written. First names only.
5/5
TrustpilotAll good.
All good.Suzie and James were very polite friendly and articulate.
Hello Richard and thank for your review, and congratulations on your new Ashberry home.Please be assured your feedback will be passed along to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience with us?Team Ashberry
5/5
TrustpilotOlivia is professional agency
Olivia is professional agency. She was polite,.
Hello, congratulations on your new Ashberry home and thank you for taking the time to leave this great review regarding the service you received from your Sales Advisor, Olivia. Thanks again, Team Ashberry
2/5
TrustpilotDisappointed experience
The sales replied my friend and the agent that the plot was not yet released so it couldn’t be reserved. However when they double checked later, the sales replied it was reserved. I think the reservation system is not transparent or clear enough and we feel really suffer and disappointed. It seems that buying house here is by luck.
Hello and thank you for taking the time to send us your review, and for sharing your experience with us of reserving an Ashberry home. We're sorry to hear that you feel disappointed with the service our Sales team have provided. Please be assured that we've brought your review to the attention of your Sales team for investigation.Team Ashberry
5/5
TrustpilotExcellent service
Excellent service. Jan is very proactive, helpful and considerate.
Hello Cindy and thank you for your review. We're so pleased you received excellent service from your Sales Advisor, Jan. We wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotBrilliant
Your sales and site managers have been excellent. Both provided excellent information to help us make our decision and progress our purchase. We can’t wait to move in!
Hello Caroline and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotDidn’t know buying a new house would be so quick and simple
It all happened so fast! We put the property on a hold then had a meeting with a sales rep who talked us through the process. We were sold before the meeting so we didn’t need much convincing, but it was such a simple and exciting meeting. Paid the reservation fee and now we wait til the thing’s built!
Hello Liam and thank you for your review, and for taking the time to share your experience with us of reserving your new Ashberry home. We're delighted to hear that it's been a great experience for you and that you're excitedly awaiting your new home!We hope you'll come back and leave us another review when you're settled in, and wish you many years of happiness in your new Ashberry home.Thanks again, Team Ashberry
1/5
TrustpilotPaid for a reservation
Paid for a reservation. Our buyers pulled out and Ashberry was unwilling to help keep the property off the market whilst we find another buyer, even when we was going to use Ashberrys selling scheme.
Hello and thank you for taking the time to leave this feedback regarding the service you received, your comments are important to us and we would like to investigate this further with our divisional team. We'd appreciate if you could please provide us with further information on which development your query relates to. Many thanks, Team Ashberry
4/5
TrustpilotGood and helpful company
Seems a good company to deal with and very supportive with any help we have needed. Just felt under a bit of pressure to get things done.
Hello Nick and thank you so much for taking the time to leave this review! Please note your feedback will be passed on to our divisional team. Thanks again, Team Bellway
5/5
TrustpilotWe are buying from Canada
We are buying from Canada, and the team at Ashberry Homes are doing all they can to provide us with information to help us with the purchase. Very attentive pleasant to speak to and show an interest in whom we are. They are on-point with how they undertake customer relations...a gold star from me!
Hello Simon, thank you so much for your review! We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team. Thank you again for your review! Team Ashberry
5/5
TrustpilotGreat home developers
From a show around, to reservation and beyond, I can’t thank Shirley and Tom enough down at the sales department in The Elizabeth Gardens development. So helpful and always on hand to communicate and willing to help that extra mile Thank you so much
1/5
TrustpilotChurch View
After living in my Ashberry home for two and a half years years, the communication from customer care is non existent, quality of homes is nowhere near five star and residents are ignored by senior management.
3/5
TrustpilotAverage
Nice looking homes. We had to take pictures of the drawings of the plot as well as pictures of the costs for extra options. I would have expected a pack of some type. Layout of sales cabin is small and sales office not 100% knowledgeable of the site, extras it s area.
Hello and thank you for taking the team to leave us a review. We're sorry to hear you are disappointed with the information which was available to you however wish you all the best on the rest of your journey and would love to hear back from you when you're settled into your new home?Thank you again for taking the time to leave your review.Team Bellway
5/5
TrustpilotFerry Grove sales office
Site office staff helped to put my mind at ease during the most stressful time and guided me in the right direction.
Hello Martin and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotKara is fantastic
Kara is fantastic, 10/10 service fabulous service.
Hello Murray and thank you for your review, and for sharing your great feedback on the service that you've received from our Sales Advisor! We hope you'll come back and leave us another review when you're settled in to your new home so we can hear more about your experience.Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
5/5
TrustpilotWe have been looking for a new home for…
We have been looking for a new home for over a year. In that time we have visited the Moorfields View development numerous times. We have found Linda to be courteous and very helpful. We have now in the process of buying an Ashberry home and looking forward to moving in.
Hello Richard and thank you for your great review.We're so pleased to read of your experience at our Moorfields View development and look forward to sharing your review with your Sales Advisor Linda, as well as the rest of your divisional team. We wish you all the best in your new Ashberry home. Please do come back and leave us another review once you're settled in? Team Ashberry
5/5
TrustpilotFantastic service from Chrissie at…
Fantastic service from Chrissie at Middlebeck. The reason that we bought the house was because of the help and advice that we received. Nothing was too much trouble. Looking forward to completion and moving in. Thank you Chrissie!!
5/5
TrustpilotBuying a new home
The sales team were extremely helpful. I was particularly pleased that I am able to have granite worktops in the kitchen. The site plans were helpful as I have mobility problems and cannot negotiate steps safely. I was able to find the most suitable bungalow for me.
Hello Margaret, thank you so much for your review and congratulations on your new Ashberry home! We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team. Thank you again for your review! Team Ashberry
5/5
TrustpilotNothing but praise for the team
I’ve just moved into my new home and so pleased!!! Becky (Bedford-sales) has been amazing. Answered all my questions, was always available on the phone to deal with queries when needed and so personable yet still very professional. Loving my new home, lovely garden. I’m really over the moon thank you x
Hello Kate and thank you for your fantastic review of your experience of buying a new home with Ashberry! We're so pleased to hear that you're happily settling into your new home and appreciate that you've taken the time to share your feedback with us.We'd like to wish you many years of happiness in your new Ashberry home and thank you again for your review, and for choosing us!Team Ashberry
5/5
TrustpilotThe service has remained excellent excellent
Since my last review, the advisers at Ashberry in Chalk fields , Heather and Chris have been amazing. They have increased my Incentives and kept me posted by emails and fotos of the developments on my property. I have really had a very excellent experience and will update my post on completion.
Hello Larry and thank you very much for coming back to share another review with us of the service you've received from your development team! It's fantastic to hear that you continue to be impressed and we look forward to your next review!Many thanks again, Team Ashberry
5/5
TrustpilotAshberry at Wavendon
Purchased a property at the Wavendon Collection. Kennenth and Jan have been awesome throughout the whole process.I would recommend Ashberry based on my customer experience, if all sales executives are of the same quality as the pair of them then buying a home is a seamless process.
Hello Jordan and thank you so much for your review and brilliant feedback on the service you received from your Sales Advisors, Kenneth and Jan. Please be assured your kind words will be shared with Kenneth, Jan and the rest of your divisional team.We wish you all the best in your new Ashberry home. Please do come back and leave us another review once you're settled in? Thank you again! Team Ashberry
5/5
TrustpilotKensington Vale - Ashberry Homes
A good experience on the whole, any issues have been resolved quickly by Claire when they have come up. Slight downside was very limited on the extras we could choose despite being very early on in the build stage, however, the standard specification is very good in-comparison to other house builders.
Hello Abby and thank you for your review, and for sharing your positive feedback on your experience with us so far, and the great service that you've received from your Sales Advisor.We hope we can look forward to another great review from you when you're settled in to your new Ashberry home!Thank you again for your review, and for choosing Ashberry for your new home. Team Ashberry
5/5
TrustpilotProfessional and supportive
Communication and support has been excellent, keeping us updated with every aspect of our journey. Nothing we have asked has been problematic and our needs have been fully met. Thank you, what a lovely professional team.
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotJo at Pirton Fields - amazing!
Jo at Pirton Fields - Amazing! I have previously bought a new build home with a different developer and I have to say, the experience I’ve had so far with Ashberry Homes, has been completely different. Jo at Pirton Fields has explained everything really clearly but more than that, she genuinely cares about her customers and will go above and beyond. The site team are super helpful and friendly, but Jo has really made this experience a pleasure, when actually, buying a new home or moving can be quite stressful. Outstanding service.
1/5
TrustpilotWhere to begin..
Where to begin... It turns out Becky at sales, remains the only positive and successful experience when dealing with Ashberry /Bellway. If you have any interest or care for your home, best advice I can offer is to avoid at all costs. Now i know this isn't the case for all new build homes and im sure it isn't limited to only this company but i have now seen firsthand why new builds get the reputation they have and it truly is abysmal. This is coming from someone who previously was a new build supporter, hence buying one. If this was any other purchase you make in life, an item, product or car etc it would have been returned without hesitation, the keys thrown back. However, being a property it doesn't apply and just like that... your trapped. For smaller issues, which there have been many and apparently never-ending. This is resolved without much fuss, to a just about satisfactory level. The first sign of something a bit more major, forget it. Good luck and hope for the best probably captures it about right. To the point where i have an open case in dispute with the builder and following the appropriate process had since raised this with NHBC. Only to find shorty after that the builder had actively been in contact with the 3rd party to 'advise' them how not proceed. I wonder... if only that effort and attention were put into resolving issues and quality control instead. To keep it brief there is not enough letters in the alphabet nor words in a dictionary to express my opinion efficiently. If I had to summarise in one word it would be disgusted. On the brochure, from the first line on the first page 'Homes built to exceptional standards' to the last line 'Aftercare you can reply on' miss sold is an understatement.
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Tell us what you need and we'll put you in touch. Ashberry Homes West Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nuneaton.
