Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLeft us in fake rent arrears
Our tenancy was transferred from John shepherd midway through our lease. When our tenancy ended, we were told we were in a significant amount of rent arrears.
Upon inspection, John shepherd had offered us compensation (due to them leaving us without heating for over a month of winter), and rather than actually compensating this they’d made it look as if we were in rent arrears and had not paid enough rent.
It was lucky I had kept all the evidence of this compensation, meaning we were able to get our money back. Had I not have preempted there being an issue when our tenancy ended, and hadn’t kept the evidence, I doubt we would’ve ever seen our money again.
Highly unprofessional company, would not recommend to landlords or tenants.
Molly · 2 October 2026
Agent replied · 6 October 2026
Thank you for sharing your experience with us Molly. We are very sorry to hear about your experience and the distress this situation caused at the end of your tenancy. We understand how concerning it must have been to be told you were in rent arrears, particularly when this related to compensation that had previously been agreed. We sincerely apologise for the frustration and inconvenience caused and appreciate you bringing this to our attention. If there is anything that remains unresolved, please do get in touch with us. We would welcome the opportunity to help address any outstanding concerns and work towards rebuilding your confidence in our service.
★★★★★ 5/5
TrustpilotI'm so grateful for all your help…
I'm so grateful for all your help managing my apartment, Reemi Yasmin (33 Colmore Row Branch). After some tough experiences with past RMs (except Tenille Biggs), it's been a breath of fresh air working with you. You and Tenille really listen and genuinely try to solve my issues, even when things are out of your control. I was especially impressed by how you saved me £1100 on the heater repair recently, thank you for that. Being an overseas landlord, having a passionate RM like you makes such a huge difference.
T · 1 October 2026
Agent replied · 3 October 2026
Thank you for taking the time to share your experience. We are delighted to hear that Reemi has provided such outstanding support in managing your apartment and that her dedication has made a real difference, particularly as an overseas landlord. It's wonderful to know that Reemi and Tenille have taken the time to listen, offer solutions and support you through any challenges along the way. We truly appreciate your kind words and loyalty, and we will be sure to pass your feedback on to them both. Thank you for choosing John Shepherd. 😊
★★★★★ 5/5
TrustpilotLetting our family home was quite…
Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout. I wouldn’t hesitate to recommend j shepherds to any one thinking of letting a property out. Keith Harrison
Mr · 22 April 2026
Agent replied · 11 May 2026
Thank you for your review. We are so pleased that letting your family home was a smooth process. We appreciate your kind words and are so glad our team could provide professional support. Thank you for recommending our services!
★★★★★ 5/5
TrustpilotFriendly,focused and professional,speed…
Friendly,focused and professional,speed of response and service is amazing. Shephered letting team Mandi Thandi, Dan Powell and Jayne Santos, all have their hands on the button even out of normal working hours they are working behind the scene toensure you get the best and yet timely tennats for your properties. Great knowledge of the regional and local property market, process and complieance driven to ensure both the tenants and the landlord is being provided with the correct upto date requirements for letting. A great leeting company that has well trained staff
Sajid · 25 September 2026
Agent replied · 30 September 2026
Thank you for taking the time to leave such a fantastic review.We are delighted to hear about your positive experience with Mandi, Dan and Jayne. Providing a professional, responsive and knowledgeable service is something we pride ourselves on, so it is wonderful to know that the team's dedication, communication and commitment have made such a positive impression.
It's especially rewarding to hear your recognition of the effort the team puts in to securing the right tenants, keeping landlords informed throughout the process and ensuring all compliance requirements are met. Thank you again for your recommendation and for choosing John Shepherd. We truly appreciate your support and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotAbbie Clark
I don't normally leave reviews, but after speaking with Abbie Clark I wanted to give a quick shout-out. Although our interaction was fairly brief, Abbie Clark was friendly, professional, and easy to talk to. Communication was clear and helpful throughout, and it left a positive impression!
Patricia · 22 June 2026
Agent replied · 24 June 2026
Thank you so much for sharing your lovely review. We are so pleased to hear that Abbie was super helpful, friendly and professional during your conversation. Thank you for sharing your feedback and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotHappy with the Service
We recently moved into an apartment managed by John Shepherd Agency and they have been really helpful in sorting out our maintenance issues. A special shout out to Christina Tzemanaki at John Shepherd who has helped us with all our maintenance issues and provided clear communications. Thank you Christina for all your help and I highly recommend John Shepherd to any tenant.
Garvit · 18 February 2026
Agent replied · 20 February 2026
Thank you for sharing your wonderful experience. We are delighted to hear Christina has provided such great customer service. We look forward to continuing to support you.
★★★★★ 5/5
TrustpilotTina has been helpful and supportive…
Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years .
This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .
Denise · 10 July 2026
Agent replied · 14 July 2026
Thank you for sharing your experience Denise. We are delighted to hear that Tina has been so helpful and supportive throughout your rental journey. Our team strives to provide professional and reliable guidance, and we appreciate your trust in our processes. If you ever need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGood maintenance service
Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter.
And, your staff Aleemah is really helpful and responsive as well.
Benny · 8 September 2026
Agent replied · 12 September 2026
Thank you for your kind words Benny. We are glad we could assist you promptly with your maintenance issue and that we were able to action this swiftly for you. We appreciate your trust in us and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotMadilynne the superstar!
I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!
Amy · 18 September 2026
Agent replied · 30 September 2026
Thank you for sharing your wonderful experience, Amy & Terry. We are thrilled to hear that Madilynne's professionalism and positive attitude made such an impact on you and your journey with us. We really love to recognise our teams and the great work that they do so thank you for sharing with us. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotGreat service
I have recently moved out of one of your properties, Abbie Clark was very helpful and ensured my deposit was released the same week. Thank you for all your help.
Ruth · 29 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Ruth. We are delighted to hear that Abbie provided helpful support and ensured your deposit was released promptly. We thank you for your recommendation and please don't hesitate to reach out if there is anything we can support with.
★★★★★ 1/5
TrustpilotDo not use this company!!
Do not use this company. We inherited them because they bought out our previous agents.
They have paid money from our account for work that was unauthorised by us.
We are fighting to get the money back, without success. This has been going on for several months now.
Their accounting system is difficult to understand, as a landlord.
We are now in contact with the Property Ombudsman to try to resolve it.
After being assured by the Lettings Manager (Callum Rowland) that the money would be reimbursed in the next few days (on the 17th September).
It's now been 10 days, and we've still not received it.
Another poor performance from a company that doesn't care!
Chris · 15 September 2026
Agent replied · 18 September 2026
Thank you for sharing your review with us however we are very sorry to hear about your experience. I understand that you spoke with Callum in our Nottingham branch yesterday, and I am pleased to hear that this matter is now being resolved however, I am sorry to learn that the issue has been ongoing for several months. This does not reflect the level of service we strive to provide, and we sincerely apologise for the frustration and inconvenience caused.
Please be assured that we remain available to support you throughout the resolution process and to ensure a positive outcome. If there is anything further we can assist with, please do not hesitate to contact us directly at laura.heaven@johnshepherd.com. We appreciate your patience and the opportunity to put things right.
★★★★★ 5/5
TrustpilotI’ve been a tenant with John Shepherd’s…
I’ve been a tenant with John Shepherd’s since 2013, and throughout my time with them I’ve been impressed with the consistent quality and professionalism of the Lettings’ Team.
I was particularly impressed with the initial ‘vetting’ process prospective renters were subject to. It was good to see that potentially problem tenants were filtered out, which for long term renters like me, was reassuring that good tenants were just as important as the rental income to the company.
On a different note, I must say that on the rare occasion of needing to contact the lettings office Jodie P and her team, are always helpful and friendly and, more importantly, quick with a response and resolution to whatever the issues may be.
Les · 15 September 2026
Agent replied · 18 September 2026
Thank you for sharing your experience Les. We are delighted to hear that you appreciate our professional and reliable approach to vetting tenants. It's wonderful to know that Jodie and the team have been helpful and communicative whenever you've needed assistance. We value your long-term relationship with us and look forward to continuing to provide you with trusted support.
★★★★★ 5/5
TrustpilotGreat Support From Gita Patel
Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.
Rob · 8 September 2026
Agent replied · 12 September 2026
Thank you for sharing your experience Rob. We are delighted to hear that Gita was so helpful and communicative throughout the reletting process. If you need anything further, please don't hesitate to reach out to us, we always happy to help.
★★★★★ 5/5
TrustpilotGreat experience with Dan & Jayne!
I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!
Atlanta · 9 July 2026
Agent replied · 11 July 2026
Thank you for taking the time to share your review. We are so pleased to hear of your amazing experience with Dan and Jayne who have helped you with moving into your new home. We really appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotMandi and the team at John Shepherd…
Mandi and the team at John Shepherd have been no short of excellent. I could not ask for more professionalism or more support and I would recommend very highly!
Lisa · 2 October 2026
Agent replied · 6 October 2026
Thank you Lisa for taking the time to share your review and kind words. We are thrilled to hear you found our team to be professional and supportive. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotThey have been a great letting agency…
They have been a great letting agency during my 3 years of tenancy with them. They appreciated that we were good tenants and fid not raise the rent or deduct of the deposit. I highly recommend them especially Gita in the maintance team.
Reem · 1 July 2026
Agent replied · 3 July 2026
Thank you for your wonderful review! We are so pleased to hear about your positive experience over the past three years and working with Gita. We truly value our good tenants and are delighted that you appreciated our approach.
★★★★★ 5/5
GoogleSam was fantastic to work with from start to finish. She has great banter, which made the whole process enjoyable, and she was incredibly easy to deal with. After just a few brief conversations, she understood exactly what we were looking …
Nelson · 6 July 2026
Agent replied · 6 August 2026
Dear Nelson,
Thank you for the kind words, and 5-star google review, it means a lot and we … More
★★★★★ 5/5
TrustpilotI have been renting through John…
I have been renting through John shepherds for over 2 years and Tina Margetts was our rental manager and she made everything easy and she was very helpful and kept me informed the whole time.
Hilary · 21 August 2026
Agent replied · 25 August 2026
Thank you for sharing your experience Hilary. We are pleased to hear that Tina provided you with helpful and professional support throughout your rental journey. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotThis is specifically for Gita patel
This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me .
She is an amazing manager for us she is the reason i cancelled my plan twice to move the property .
Whenever i reached out to her she always helped me sometimes going out of the box and not just doing her work hours , whatever time or day it is if there is something serious she always respond quite quickly which really impressed me and shows her true dedication and willingness.
I would highly recommend her and have due respect for her kindness and willingness to help others .
Highly professional and very kind .
My review is more towards the kind of person she is as she has already excelled the role of a manager for me .
Highly recommended!
Abdul · 9 September 2026
Agent replied · 15 September 2026
Thank you for sharing your wonderful experience with us Abdul. We are thrilled to hear how Gita has become like family to you and that she has been able to provide you with exceptional service throughout. We really appreciate your kind words and the recommendation, and we look forward to continuing our relationship and supporting you further.
★★★★★ 5/5
TrustpilotTina at JS comes highly recommended
Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !
Eliza · 18 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Eliza and for taking the time to share your review. We are delighted to hear that Tina has been a professional and communicative Property Manager for you and is really able to support you as a landlord overseas. We truly appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotMy dealings with John Shepherd go back…
My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!
Kevin · 18 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Kevin. We appreciate your recognition of Tina and we will ensure that this is shared with her directly. Thank you again and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotLara - Brilliant to have on your side...
Lara has always been responsive to my queries and has gone the extra mile to ensure the actions we've discussed are followed through quickly. As a landlord, having that peace of mind that someone is on your side is essential! Thanks Lara
Dominic · 30 June 2026
Agent replied · 2 July 2026
Thank you for taking the time to share your review. We are delighted to hear that Lara has been so responsive and gone the extra mile to ensure your actions are followed through quickly. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleI was very happy with John Shepherds agents throughout the process of me purchasing my first property. Initially I was Dealing with Stefan who showed me round the property and also came last minute aswell. He was very professional and helpful throughout the viewing and was more than happy to go the extra mile, I also dealt with Kayleigh towards the end of the purchase who also was a massive help, very professional and knowledgeable on todays market, I had a few issues with solicitors and Kayleigh was the one who got me the answers I needed and got the ball rolling. Thank you for all your time and efforts for getting this over the line it means a lot! I am officially a home owner so thank you
I would recommend John Shepperd to anyone wanting to purchase, sell or let any properties 5*
Connor · 5 August 2025
Agent replied · 31 July 2025
Many thanks for your review Connor, the contents of which have been shared with Stefan. All the best in your new home!
★★★★★ 5/5
TrustpilotNatasha has been amazing throughout our…
Natasha has been amazing throughout our purchase. She was always friendly, responsive, and kept us updated every step of the way. She made the whole process much less stressful, and we really appreciate all her help. Highly recommend! - Maja & Tyler
Maja · 26 June 2026
Agent replied · 27 June 2026
Thank you for your wonderful feedback! We are so pleased to hear Tash was able to support you every step of the way during your purchase and that you had a positive experience overall. Wishing you all the best in your new home!
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