John Shepherd Nottingham reviews

★★★★★ 1/5

Google

Worst rental experience I’ve had, poor condition, cost-cutting and excessive claims This has been the worst experience I’ve had renting a property. There were countless issues from the very beginning. On moving in, it quickly became clear that the property was not in a proper condition. Parts of the carpet were missing, leaving exposed flooring, and the carpets that were present were already stained. The kitchen worktop was stained and discoloured, and the paintwork throughout the house was of a very poor standard. There were also issues such as a broken curtain rail upstairs and damaged blinds in the kitchen. While the property may have appeared clean at first glance, the actual condition was very poor once properly inspected. There were also basic issues with workmanship around the property. For example, the fence in the back garden was not properly installed and had to be temporarily supported, frequently coming loose and being affected by wind. This is just one example of the general standard of upkeep. During the tenancy, maintenance was handled poorly. A faulty fridge freezer was reported and took over two months to be replaced, including during the height of summer. This made it very difficult to safely store food for a prolonged period. When it was eventually replaced, the new unit was around 30% smaller than the original, which felt like a cost-cutting decision rather than a proper like-for-like replacement. There were also serious concerns regarding access to the property. On one occasion, I was contacted requesting access on the same day. This did not respect my right to proper notice or quiet enjoyment. At my own expense, I installed an electric vehicle charger at the property (costing around £800), which added value to the home. Despite this, there was no willingness to show any goodwill at the end of the tenancy. At check-out, the report listed a large number of issues, many of which appear to fall under normal wear and tear. Given the condition of the property at the start of the tenancy, these claims feel excessive and unreasonable. I would also advise future tenants to carefully consider how their deposit is held. In my opinion, using a traditional protected deposit offers more protection, whereas the alternative deposit scheme where you pay monthly can leave tenants exposed to higher claims than what your standard deposit would have been. Overall, the experience gave the impression of a company that cuts costs wherever possible, does the bare minimum when it comes to property condition and maintenance, and then attempts to recover costs from tenants at the end for issues that were present prior to moving in. I would strongly advise anyone renting through them to thoroughly document everything at move-in and be prepared to challenge any claims. Also to use an actual deposit because they can attempt to claim thousands whereas standard deposit is just that. I see why they have poor reviews/ratings . It's just a shame we live in a world where housing is hard to find and we are forced to use companies like this.

David · 16 April 2026

★★★★★ 5/5

Google

Excellent service from Freya at John Shepherd. Throughout our tenancy, she was always friendly, approachable and professional. Any questions or queries were handled promptly and efficiently, and we always felt well informed and supported. A big thank you to Freya, as well as the wider John Shepherd team, for their continued support and professionalism throughout our tenancy. It was very much appreciated.

Dilawar · 18 August 2026

★★★★★ 5/5

Trustpilot

Review for my property manager

I wanted to leave a review for my property manager, Gita Patel. I have been living at this property from almost a year now and I can’t thank Gita enough for her quick responses and solutions to any sort of issues that may rise, she is always reachable and quick to deal with problems.

Mo · 3 October 2026

★★★★★ 5/5

Trustpilot

Mohammed Ibrahim at John Shepherd has…

Mohammed Ibrahim at John Shepherd has been fantastic throughout my rental process. He was always friendly, responsive, and took the time to answer all of my questions. He made everything straightforward and helped me get moved in quickly, which made the whole experience much less stressful. I really appreciate all of his support and professionalism. Highly recommend Mohammed Ibrahim and the team at John Shepherd!

Cristiana · 17 July 2026

★★★★★ 5/5

Google

We had an outstanding experience working with Michelle and couldn’t recommend her more highly. Before working with Michelle, we had our house on the market with other high street agents and it hadn’t sold. Michelle took a completely different approach and the results spoke for themselves. Our house was sold on the very first viewing and achieved a higher price than we had previously been offered. What really sets Michelle apart is the level of service she provides. Her communication was excellent throughout, always keeping us informed and making the whole process feel calm and well managed. She genuinely goes above and beyond and you can tell she truly cares about getting the best outcome for her clients. Having sold several houses over the years, we can honestly say this was by far the best experience we’ve had with an estate agent. The personal service from an independent agent makes such a difference compared to the typical high street experience. If you’re looking for an estate agent who is proactive, knowledgeable and truly invested in selling your home, we wouldn’t hesitate to recommend Michelle. After this experience, we wouldn’t use anyone else.

Kelsey · 28 March 2026

★★★★★ 5/5

Google

I can’t recommend Michelle highly enough. She managed to sell my house in just one day and also found me a new home - which was perfect for me - on the very same day, which was incredible. From start to finish, Michelle held my hand through the entire process and made what could have been a very stressful experience feel completely manageable. Her communication was second to none, she kept me informed at every stage and was always quick to update me or answer any questions. We were working towards a very time-sensitive completion and Michelle was fantastic at keeping everything moving and making sure it all got over the line. Her professionalism, dedication, and support throughout the whole journey really made a huge difference. I’m extremely grateful for everything she did and wouldn’t hesitate to recommend her to anyone looking to buy or sell their home.

Emily · 28 March 2026

★★★★★ 5/5

Trustpilot

Kelvin was amazing

Kelvin was amazing! He was so helpful, answered all my questions in a way that was understandable and useful. I was quite anxious as this was my first time being shown around by an agent, and he instantly made me feel at ease. He is so chill and so lovely, and fantastic at his job! I ended up taking the first place he showed me!

Hartley · 11 July 2026

★★★★★ 5/5

Trustpilot

Great Letting Agents

The team at John Shepherd, and especially Jodie Pichur have been great at handling my move as a tenant in one of their properties. Any questions I've had have been answered promptly, and I even had very quick help delivered when I locked myself out of my own flat in my bare feet. Thanks!

Marc · 16 September 2026

★★★★★ 5/5

Trustpilot

Professional and friendly

Have recently had a new tenant move into my rental property. Mandi made the whole process easy and problem free. If I had any questions, and. she wasn't able to answer the phone, I would always get a call back quickly. How many times have you been promised a call back and it never happened. Not with Mandi. Professional and friendly service all round.

John · 8 July 2026

★★★★★ 5/5

Trustpilot

Happy tenant Happy landlord

Mia Cornwall is very helpful, always replies promptly to my queries and handles emergencies quickly. A pleasure to deal with. John Shepherd have always found me reliable tenants who paid rent on time. The rent payments reached me promptly. They kept me updated on UK safety rules and legal certificates.Their service is first class. I would highly recommend them.

Jane · 6 August 2026

★★★★★ 5/5

Trustpilot

Highly professional service by Mohammed Ibrahim

I am in the process of securing a rental property from John Shepherd Estate agents. Mohammed Ibrahim was already at the property when I went to view it. He took his time to show me around, explained everything I needed to know and he answered all my questions regarding the property kindly and respectfully. He was really professional throughout the viewing.

Michael · 20 July 2026

★★★★★ 5/5

Trustpilot

Hi I have been associated with John…

Hi I have been associated with John Shephered for more than 3 years.. The team is very supportive, I have got the beautiful house by canal with the help of Megan and she has been great support during the entire process. The best part is we got the house while we were studying and were international students, where most of the Agency refuse to proceed with students, John and Shepherd were exceptional, Megan helped us through the process and helped us to get the house. Thanks to the entire team especially Megan :)

Shweta · 13 February 2026

★★★★★ 5/5

Google

Sophia has been amazing in helping us liaise with the landlord to allow us to make some changes to our rental so it's more of a long term home! She has been so speedy and concise and got us an amazing result in quick time. Highly recommend her and the company! Thank you so much Sophia ❤️

Lara · 29 July 2026

★★★★★ 5/5

Trustpilot

Great experience with John Shepherd (Alex Shomari)

Since getting in touch with John Shepherd, our experience has been really good. The team are wonderful and always quick to get back to us. Alex Shomari, in particular, has been amazing! When showing us around the property, he was super friendly and answered any questions we had thoroughly. Throughout this whole process, Alex has been really easy to get in touch with and has been super helpful - our experience so far has been 10/10! :)

Lara · 27 February 2026

★★★★★ 5/5

Trustpilot

I experienced some issues due to the…

I experienced some issues due to the council not being informed of new tenant contracts, which unfortunately led to me being charged council tax incorrectly. While this was frustrating, Lara has been excellent in dealing with the situation. She has been proactive in sorting everything out, kept me well informed throughout, and communicated clearly at every stage. Lara has shown great professionalism and strong communication skills, and I really appreciate the effort she put in to resolve the matter.

Danielle · 8 February 2026

★★★★★ 4/5

Trustpilot

JS have been looking after the letting Flat 2

JS have been looking after the letting of our flat for the last 4-5 years and it has been very successful in the way everything is managed. They take all the pressure off the owners and carry out all checks and certificates required when instructed. Sue Birch has been very professional and efficient.

John · 13 August 2026

★★★★★ 5/5

Trustpilot

Thank you Jamie Smith

Jamie is a professional at his job, he makes you feel relaxed, explaining everything to you, nothing is to much trouble. Jamie came armed with information packs went through them left no stone unturned so you felt at ease. Jamie is a credit to John Shepard

Mark · 27 September 2026

★★★★★ 5/5

Trustpilot

Extremely Helpful Staff

We met up with our agent Kelvin Zakeyo for a viewing the day of the enquiry. Even though we were a few minutes late to the viewing and he had engagements after, he was very happy to guide us through the viewing and did not rush through it one bit. He showed us around the entire property, and answered all the questions, clearing any doubts we had. He was extremely helpful and supportive, and he brought a great energy to the viewing. My friend and I ended up booking the apartments with him after our viewing and Kelvin made the process so simple and easy. Will definitely be singing his and John Shepherd’s praises if anyone’s looking for a good place in Nottingham.

Jahnavi · 15 January 2026

★★★★★ 5/5

Trustpilot

Thank you! 😊

I had a great experience working with Reemi Yasmin at John Shepherd. She made the whole booking process smooth from start to finish, provided clear instructions, and organised the key handover efficiently. Everything was well communicated, which made completing the job straightforward and successful. Professional, organised, and easy to work with. Thank you, Reemi!

Jangy · 30 July 2026

★★★★★ 5/5

Trustpilot

Eleanor was fantastic

Eleanor was fantastic, I am a pensioner and not very in touch with technology but she supported me every step of the way through my new tenancy, on the end of the phone at any time to advise and guide me through the process. From my initial viewing to collecting my keys she has been a support the whole way through.

Caroline · 10 June 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

I rented a property through them and was fully satisfied with their service. Tracy Savidge was extremely helpful throughout the check-out process and made everything very smooth. She also helped ensure that my full deposit was released. I really appreciate her support and professionalism and would highly recommend their service.

Nader · 24 August 2026

★★★★★ 3/5

Trustpilot

Good student property viewing

I recently viewed 2 different student properties and Arabel did a great job showing me around! There were some difficulties entering properties due to card access but Arabel handled everything well. I also appreciated the flexibility in pricing along with some freebies. Moving forward, I think tenants should be notified of house viewings as they were unaware and therefore interrupted by our viewing.

FL · 20 May 2026

★★★★★ 5/5

Trustpilot

I have had some issues with my tenants

I have had some issues with my tenants, which ended up in court. However, Lara Soars-White has been extremely helpful and supportive. She has kept me up to date with every aspect of the recovery and advised me on what my options were. She has been very reassuring and represented me in court, as I wasn't able to attend.

Anu · 17 June 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service from Gita

Gita Patel is absolutely the best! She has been incredibly helpful, professional, and responsive throughout. Her customer service is second to none, she is always so quick to respond and goes above and beyond to help. I genuinely couldn’t ask for better service. Highly recommend Gita! ⭐⭐⭐⭐⭐

Rania · 19 August 2026