Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service at John Shepherd
I have been with John Shepherd for a number of years and I have always found them to be completely efficient and reliable. They respond immediately when there is something to be dealt with and then deal with it! I have always been happy with the contractors they use. They take things seriously. I am currently dealing with Lara Soars at she has been very easy and pleasant to deal with, as well as being super efficient and responsive. We have never had a bad experience with any member of staff we have dealt with.
Hilary · 30 January 2026
★★★★★ 5/5
TrustpilotI can't thank enough Melissa who sorted…
I can't thank enough Melissa who sorted out my concerns immediately. I mistakenly overpaid and she arranged refund in the same day. Thank you very much!
Francis · 12 July 2026
Agent replied · 15 July 2026
Thank you for your kind words, Francis. We are delighted that Melissa was able to assist you promptly with your refund and we were able to get everything resolved quickly for you. We thank you again and look forward to supporting you again.
★★★★★ 5/5
GoogleJust would like to say Thankyou to Kelvin at the west bridge Ford agency for being so helpful during my property inspection today. He was very professional and friendly. Inspections can be daunting as a tenant but he was great and made me feel at ease. I usually have Debbie who is always fantastic and lovely. Both Debbie and Kelvin are assets to the company.
Natalie · 14 August 2025
Agent replied · 5 June 2025
Natalie Morby, thank you so much for the positive review! We will communicate this with the team.
★★★★★ 5/5
TrustpilotAwesome experience...
I had a very positive experience with John Shepherd during my recent move. Paula in particular and the office team were very supportive, responsive, and professional throughout the process, making what can often be a stressful experience feel smooth and well-managed.
VINCENT · 21 March 2026
Agent replied · 24 March 2026
Thank you for your wonderful review, Vincent. We're thrilled to hear that our office team, especially Paula, provided you with the support and reliable service that made your move feel smooth and well-managed. We appreciate your recommendation and look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotI recently separated from my partner…
I was looking for a place to stay, and spent ten days staying in hotels, paying a significant amount while trying to find a suitable place to live. I viewed an apartment with Laura Aswani Meca, and I genuinely want to acknowledge the exceptional support she provided.
Sarjit · 20 September 2026
★★★★★ 5/5
TrustpilotGreat experience
I am a first time renter so I was pretty clueless going into the process. I ended up viewing and being offered a property with John Shepard. My experience with them has been great & I don’t think I’d change the estate agent I am with. I have dealt with Claire, Vijay & Caitlin. Claire made my moving process so easy & Caitlin has been fantastic with any issues I have had. I am lucky for a first time renter to have had such a positive experience. Thank you guys so much. Would highly recommend these guys.
Aasma · 6 June 2024
★★★★★ 1/5
TrustpilotSurreal experience with these vile agents
An unimaginable nightmarish experience with this despicable company. As a tenant I would not believe this could happen in England with all the laws that are meant to protect tenants. Where do I start? Unlawful repossession in a pandemic. Illegal entry to the property, taking my post, sending photos of it to me, harassment, threats, sending weird contractors to spy on and sexually harass me. Staff are awful. Think they are professionally qualified legal representatives when they are estate agents. Diabolical attitude towards tenants. Problems from day one. It meant to be fully managed but always refered me to the landlord for repairs, which did not get done. Not to mention there scam reposit scheme. That is pushed on to and miss sold to tenants. I'm not through dealing with them as I'm trapped in an awful mess trying to get out of the nightmare that is John Shepherd Lettings. I suggest tenants stay clear of this agency especially vulnerable people or single womanEdit. In response to the underneath reply by John Shepherd. I tried to raise a complaint on several occasions but my complaint was refused to be looked into. I have it all in writing. They are 100 per cent aware of this matter.
Victoriousone · 5 July 2021
Agent replied · 7 May 2024
Please provide any correspondence you have to Chris.blick@johnshepherd.com so the matter can be investigated further. Good morning, On receipt of your review, there are some serious allegations made against our business. A full investigation will be needed to understand the nature of these claims. Can you please provide more details to our Lettings director Chris.blick@johnshepherd.com explaining in confidence all of the issue you perceive to have experienced. Thank you John Shepherd
★★★★★ 5/5
GoogleWe had the pleasure of having Mohammad to guide us through the whole process of finding our place from start to finish. Mohammad was understanding and took in to account all our requirements. He had a kind and friendly approach which made …
Aneeka · 8 October 2025
★★★★★ 5/5
TrustpilotI wish all managing agents were like…
I wish all managing agents were like Gita - efficient, responsive, caring, detailed, communicative and client focussed. An effortless relationship that others would do well to aspire to. Thank you.
JCM · 9 June 2026
Agent replied · 16 June 2026
Thank you for your kind words. We are delighted to hear that you found our service efficient and communicative and have a great relationship with Gita. We appreciate your feedback and look forward to continuing to supporting you again in the future.
★★★★★ 5/5
TrustpilotGreat Managing Agent
Lauren Foster has been our managing agent for several years and has recently helped us to sell a number of tenanted flats. This was done with the utmost professionalism and in a way that enabled the tenants and ourselves to go through the process with the minimum of disruption. Throughout she demonstrated great skill and communication. First class
Mr · 25 April 2025
★★★★★ 5/5
TrustpilotA positive experience using John Shepherd
A positive experience using this company. A big thanks to Tracey in dealing with my move in and a massive thanks to Maisy for helping with my leaving the property.
D · 2 February 2026
★★★★★ 1/5
TrustpilotThis is the most disappointing company…
This is the most disappointing company I have ever encountered. They lack empathy and are solely motivated by greed. Even if you give your all, they will still take advantage of you.
Rashmi · 21 May 2026
Agent replied · 27 May 2026
Thank you for sharing your review with us. We sincerely apologise for the disappointment you felt and we apologise if we have fallen short. We invite you to reach out to us directly so we can discuss your concerns further. Thank you
★★★★★ 1/5
TrustpilotYet again still awaiting repairs I…
Yet again still awaiting repairs I reported over 15 months ago, even with a council complaint saying away from the 28 days, this company still don't care. Sadly the landlord isnt interested either. Absolutely disgusting. Stil have had no resolve to my complaint to them.
Unknown · 7 February 2026
Agent replied · 10 February 2026
I am sorry to hear about your experience with the repairs that have been pending. If you would like to us investigate further, please do email me on laura.heaven@johnshepherd.com and I will be happy to support. Thank you
★★★★★ 5/5
TrustpilotCaitlin was helpful and reacted swiftly…
Caitlin was helpful and reacted swiftly in assisting me to get my deposit back, after my tenancy with the landlord came to the end. I won't hesitate to recommend her should anyone need to rent/lease their property as I believe she will also do a good job for her clients.
Yung · 16 April 2024
Agent replied · 7 May 2024
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
★★★★★ 5/5
TrustpilotChristina is great!
John Shepherd have managed our property portfolio for many years - and have generally done this well. In recent years we've had Christina specifically look after us - and she has been wonderful - very responsive and helpful to us as Landlords.
Libby · 3 March 2026
Agent replied · 5 March 2026
Thank you for your kind words. We are delighted to hear that Christina has been so helpful and responsive. We appreciate your trust in us and look forward to continuing our partnership.
★★★★★ 1/5
TrustpilotDisappointing, stressful and VERY unprofessional
Currently letting one of John Shepherds properties, who took over from Paul Carr...i'm sad to say. Communication is disgraceful for a professional company. Lack of replies to emails, being passed to 3 different property managers and emails to say i am in arrears due to a alteration to my tenancy not being dealt with in time. Latest email requesting important information is being ignored by the Regional Manager Christina. Any addtional advice in to whether i should contact the property owner direct to make them aware of my experience (ehich has ongoing for a year) or if anyone has had similar experience, would be very interesting to hear.
Nicola · 11 January 2026
★★★★★ 5/5
TrustpilotAmazing service from Christina she has…
Amazing service from Christina she has always been attentive to the needs of both the tenants and landlords and will always go the extra mile thanks
Tony · 2 July 2026
Agent replied · 3 July 2026
Thank you for your wonderful review! We are so pleased to hear about the exceptional service you received from Christina. We appreciate your recommendation and look forward to continuing to support you moving forward.
★★★★★ 5/5
TrustpilotGood Staff!
I've rented off and on with John Shepherd for about two years and Lara has throughout both have been great help handling my most recent tenancy!
Shabaan · 1 July 2026
Agent replied · 3 July 2026
Thank you for your review. We are so glad to hear of your experience of working with Lara and our team. We truly appreciate your kind words.
★★★★★ 4/5
TrustpilotWe had some issues around the house
We had some issues around the house, with rubbish and hot water, Aarti was very helpful and helped us resolve our problems swiftly and professionally! Thank you very much!!
George · 2 February 2026
★★★★★ 5/5
TrustpilotLara S
Lara S. has been extremely responsive to my requests as a tenant, and in particular with the referencing process for the new flat I'm going to rent. 5 stars!
Thomas · 6 June 2026
Agent replied · 16 June 2026
Thank you for taking the time to share your review. We are pleased to hear that Lara has been so helpful and communicative during your referencing process. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotWonderful experience with the team at…
Wonderful experience with the team at the Sutton office fantastic team! Adam, Abbie, Mia, Jenna, Kevin, Callum, Tenille and Christina.
Happy · 7 August 2026
Agent replied · 11 August 2026
Thank you for your wonderful feedback. We are thrilled to hear you had a fantastic experience with our team in our Sutton office. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotGreat Support
Have had a great experience with Christina Tzemanaki from JohnShepherd, always responding quickly and solving our issues as soon as possible, often the same day and getting any fixes needed at our property sorted swiftly and with great communication
Ella · 20 March 2026
Agent replied · 24 March 2026
Thank you so much for your review. We are thrilled to hear about your great experience with Christina Tzemanaki and her reliable support in resolving issues swiftly. We look forward to continuing to provide you with quality support in the future.
★★★★★ 5/5
TrustpilotCustomer service
Lara’s customer service has been excellent. She responds quickly, gives in-depth information, is happy to help with any further queries and is polite and professional.
Abbie · 1 July 2026
Agent replied · 3 July 2026
Thank you for sharing a 5* review. We are so pleased to hear about the excellent service you received and that Lara was able to assist you thoroughly and professionally and ensure that your queries are resolved efficiently.
★★★★★ 5/5
TrustpilotA few days ago me and my friends viewed…
A few days ago me and my friends viewed a student property in Nottingham. Kelvin, the person showing us around was very friendly and went above and beyond during our viewing.
Luke · 15 May 2026
Agent replied · 27 May 2026
Thank you for sharing your experience, Luke. We are delighted to hear that Kelvin was friendly and went above and beyond during your viewing. Our team strives to provide reliable guidance and helpful support to all our clients. If you have any further questions, please feel free to reach out to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
