Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHarry Moore was the reason for my 5star…
Harry Moore was the reason for my 5star rating.Harry was the complete professional in every way.Having dealt with agents up and down the country Harry stands out head and shoulders.Attention to detail speed of response advise and sheer determination to see the sale through
John · 22 October 2024
Agent replied · 1 November 2024
Thank you for sharing such a wonderful review! We’re thrilled to hear that Harry’s professionalism, attention to detail, responsiveness, and commitment made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotGreat service
Tina is my property manager - excellent, responsive and empathetic!
Vishnu · 26 November 2025
Agent replied · 29 November 2025
Thank you for your review of the service received. Your feedback has been given to Tina 🙂
★★★★★ 1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Merin · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
★★★★★ 1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Merin · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
★★★★★ 5/5
TrustpilotGreat Service
Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.
Paul · 17 March 2026
Agent replied · 20 March 2026
Thank you for your kind words. We are glad to hear that Sue has been so helpful and professional in managing your properties. If we can be of any further support, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotWe are very happy with John Shepherd's…
We are very happy with John Shepherd's property management team, a new boiler was installed promptly and with no hustle. Alisha Donaldson, Property Manager, is always helpful and keeps us informed.
Jim · 30 June 2026
Agent replied · 1 July 2026
Thank you for your wonderful feedback! We are so pleased to hear of your experience working with Alisha. We really appreciate your recommendation and look forward to working with you again in the future.
★★★★★ 5/5
Trustpilot5 Stars
I have been a landlord and contractor for Tracy for many years. She's trustworthy and honest which is essential in the lettings game.
Expert · 22 August 2026
Agent replied · 25 August 2026
Thank you for taking the time to share your review for Tracy and for trusting in us over the years. We pride ourselves on being trust worthy and honest within the industry and are glad to hear of your positive experience working with us. Thank you again and we look forward to supporting you further.
★★★★★ 5/5
TrustpilotReally happy with the customer service…
Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.
Meme · 9 September 2026
Agent replied · 15 September 2026
Thank you for your kind words Meme. We are really pleased to hear of your experience with Lara and we are glad we were able to resolve your fire alarm issue quickly. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotEllie & matt thank you excellent…
Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay
Maskeen · 20 August 2026
Agent replied · 25 August 2026
Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.
★★★★★ 5/5
TrustpilotSophia has been so helpful from day…
Sophia has been so helpful from day one. She understood everything I needed and was so quick to help me secure a flat. Communication has been great and lovely customer service. Thank you.
Charlie · 6 February 2026
★★★★★ 1/5
TrustpilotRude and stuck up
Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious
Delina · 11 September 2026
Agent replied · 15 September 2026
Thank you for sharing your review with us, Delina. We are very sorry to hear that your experience has not met expectations and that our communication has fallen short. Unfortunately, we have been unable to locate your details within our system. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns.
Please could you contact usdirectly at laura.heaven@johnshepherd.com so that we can investigate this further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
★★★★★ 5/5
TrustpilotPrompt to my request and always finding…
Prompt to my request and always finding lasting solutions too
Especially to Gita , my property Manager.
Thank You .
Olanike · 3 September 2026
Agent replied · 5 September 2026
Thank you Olanike for your kind words. We are delighted to hear that our team, especially Gita, has been helpful and communicative in finding lasting solutions for you. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotVery happy with Reemi as my property…
Very happy with Reemi as my property manager. She is responsive and easily contactable.
Overall satisfied with John Shepherd Estate Agents.
Syed · 27 August 2026
Agent replied · 29 August 2026
Thank you for taking the time to share your 5* Review! We are so pleased of your experience working with Reemi and our Birmingham team. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotFaye Nichols
Faye Nichols managed to sort out/respond to 2 items of concern for which I had received NO response from the 2 parties I had messaged.
Hazel · 31 July 2026
Agent replied · 4 August 2026
Thank you for sharing your experience, Hazel. We're delighted that Faye was able to address your concerns and get them resolved quickly, despite your challenges prior. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotThank you Tina
Tina is always helpful, efficient and friendly! Thank you!
Angela · 20 November 2025
Agent replied · 11 November 2025
Thank you Angela for your lovely feedback
★★★★★ 5/5
TrustpilotMandi Thandi
Mandi Thandi, exceptional service. I had a query about our deposit return and she was able to deal with the request, promptly. Thank you so much for your help and assistance in this matter. I highly recommend.
Liam · 5 May 2026
Agent replied · 11 May 2026
Thank you for sharing your review. We are so glad that Mandi was able to support you and you received exceptional service and a prompt resolution regarding your deposit return. We appreciate your recommendation and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotBeen a tenant with John Shepherd for…
Been a tenant with John Shepherd for over 7 years with no issues and recently moved into our second property with them, any repairs have always been dealt with promptly and efficiently, and staff always respond quickly and couldn’t be more friendly or helpful. Sam at Burton branch is amazing, extremely trustworthy and genuine and always willing to help as best as she can. Can’t fault anything.
Emily · 11 August 2025
Agent replied · 14 August 2025
Many thanks for your review, Emily. Your feedback will be given to the team and is much appreciated!
★★★★★ 5/5
GoogleI have been communicating with Lauren from the John Shepherd rental team and she has been exceptionally helpful and professional. Always on hand to give clear and honest advice on all property matters and very efficient in her working. Her guidance and friendly approach helped the process of renting out my property much more straightforward. Thank you for all your great work!
Louise · 30 September 2025
Agent replied · 22 March 2025
Louise, thank you for your kind words and this wonderful review! Your feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
★★★★★ 5/5
Trustpilotgreat experience with Ellis
I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!
Shai · 18 September 2025
★★★★★ 5/5
GoogleJohn Shepherd provide a very profession property management service from the Nottingham office, ably lead by Saskia, who is very responsive and genuinely caeres for the properties and landlords that she manages, with further great support from the lettings team to keep the property occupied by quality tenants. Many thanks !
Paul · 7 January 2026
Agent replied · 22 January 2026
Thank you so much for your lovely review and feedback - we will ensure that this is shared back, especially with Saskia specifically.
★★★★★ 5/5
TrustpilotExcellent service at John Shepherd
I have been with John Shepherd for a number of years and I have always found them to be completely efficient and reliable. They respond immediately when there is something to be dealt with and then deal with it! I have always been happy with the contractors they use. They take things seriously. I am currently dealing with Lara Soars at she has been very easy and pleasant to deal with, as well as being super efficient and responsive. We have never had a bad experience with any member of staff we have dealt with.
Hilary · 30 January 2026
★★★★★ 5/5
TrustpilotI can't thank enough Melissa who sorted…
I can't thank enough Melissa who sorted out my concerns immediately. I mistakenly overpaid and she arranged refund in the same day. Thank you very much!
Francis · 12 July 2026
Agent replied · 15 July 2026
Thank you for your kind words, Francis. We are delighted that Melissa was able to assist you promptly with your refund and we were able to get everything resolved quickly for you. We thank you again and look forward to supporting you again.
★★★★★ 5/5
GoogleJust would like to say Thankyou to Kelvin at the west bridge Ford agency for being so helpful during my property inspection today. He was very professional and friendly. Inspections can be daunting as a tenant but he was great and made me feel at ease. I usually have Debbie who is always fantastic and lovely. Both Debbie and Kelvin are assets to the company.
Natalie · 14 August 2025
Agent replied · 5 June 2025
Natalie Morby, thank you so much for the positive review! We will communicate this with the team.
★★★★★ 5/5
TrustpilotAwesome experience...
I had a very positive experience with John Shepherd during my recent move. Paula in particular and the office team were very supportive, responsive, and professional throughout the process, making what can often be a stressful experience feel smooth and well-managed.
VINCENT · 21 March 2026
Agent replied · 24 March 2026
Thank you for your wonderful review, Vincent. We're thrilled to hear that our office team, especially Paula, provided you with the support and reliable service that made your move feel smooth and well-managed. We appreciate your recommendation and look forward to supporting you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
