John Shepherd Nottingham reviews

★★★★★ 5/5

Trustpilot

Excellent property management services

Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.

J · 10 July 2026

★★★★★ 4/5

Trustpilot

Team members

sue has been really great, shes looked after me since I moved into the flat & I couldn’t be more thankful. She’s always there for support & very commutative

Mia · 12 August 2026

★★★★★ 5/5

Trustpilot

Thank you Miss Lara Soars-White

I want to express my gratitude to Miss Lara Soar-White, Head of Region of John Shepherd. She is very helpful to solve the outstanding energy bills due from the tenant of my apartment. Great job 👍🏻

Yee · 23 June 2026

★★★★★ 5/5

Google

Great experience renting a property via John Shepherd. Wendy was incredibly helpful and communicative throughout the whole process, answering all of our (many) questions quickly and professionally. Thanks for all your help.

Sam · 20 May 2025

★★★★★ 5/5

Trustpilot

Amazing Agents

I used John Shepherd Collection to sell my house, and they were exceptionally professional, friendly, and skilled. Selling a house in a challenging market is difficult, but they persevered and provided excellent advice throughout the process. Harry Moore was exceptional, and when he was unavailable, Natasha Anklesaria also did a fantastic job. I would wholeheartedly recommend Harry and John Shepherd Collection estate agents for any future property sales.

Mr · 31 March 2025

★★★★★ 5/5

Trustpilot

Thank so much to Kelvin Zakeyo

Thank so much to Kelvin Zakeyo, he’s been the best sorting everything for us even with us wanting to move in asap and sign last minute. He’s really helpful and very quick to sort things. Made everything smooth and easy. Really good at what he does and super friendly/easy to communicate with. Thank you!

Amy · 4 September 2025

★★★★★ 1/5

Trustpilot

Four Oaks office

The worst rental experience we have ever had! The way we were treated is an absolute disgrace. We rented through Acres/John Shepherd from Feb 21 to April 22. In Jan 22 we received a call from the estate agents at Acres asking to come round to get the house ready for sale. This came as a complete shock to us as we hadn’t even been told by John Shepherd that the landlord was planning on selling the house. A complete lack of communication from John Shepherd, and clearly incompetent staff who couldn’t even be bothered to give us the heads up that the house was being sold. During our time in the house, we had the displeasure of dealing with Julie Sargeant who is possibly the rudest, most condescending person I have ever dealt with. Emails were constantly ignored, she only replied to emails if she needed something from us. We also had many contractors visiting the house during our time there who made comments about Julie, so it was interesting to note that it is not just us who she was unpleasant to. We requested to be present during the inventory check out (as is our right), however we were denied this due to “Covid restrictions”. We found this very odd as this was in April 22 after all Covid restrictions had been lifted. It was also odd that this didn’t seem to be a problem when we lived in the house and the agents needed to come over, this was while restrictions were very much in place. John Shepherd have also not given us any of our post since we moved out. Julie said we had some post quite soon after we moved out so I gave her our forwarding address. We never received this post which Julie claimed she sent - which incidentally coincided with us disagreeing to the deposit deductions! I have since contacted multiple times asking to collect our post but have been told there is none. Having been in contact with the senders, I am aware of multiple pieces of post so I know that this is untrue. Absolutely appalling experience, do not deal with John Shepherd!

Eve · 22 August 2022

★★★★★ 5/5

Trustpilot

Had a fantastic experience using this…

Had a fantastic experience using this agency and especially their agent Reemi who was on hand to walk us through everything and answer any questions we had

Ibrahim · 20 August 2026

★★★★★ 5/5

Trustpilot

Excellent service from Gita Patel

Excellent service from Gita Patel, as always with a very speedy response. My query was dealt with quickly and professionally, and the communication was clear throughout! I really appreciate the prompt support.

Saba · 13 July 2026

★★★★★ 4/5

Trustpilot

They respond really fast via email

They respond really fast via email, but it is a little harder to find anyone on the phone. They are quite adaptive to your needs and will find a solution that would make you happy. Havind said that there were some delays and there could be more attention to detail.

Giorgos · 27 February 2026

★★★★★ 4/5

Trustpilot

Helpful and resolving

I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.

Kris · 22 May 2026

★★★★★ 5/5

Trustpilot

Good viewing with Turkay Hasan

This review is based on our experience viewing a property for sale. The sales negotiator Turkay Hasan was a pleasure to meet, he was very polite, knowledgable and not pushy/bolshy like some other agents. He did a great job.

Jonathan · 12 January 2026

★★★★★ 5/5

Trustpilot

I would like to express my appreciation…

I would like to express my appreciation for the excellent service provided by our Property Relationship Manager, Gita Patel. She has consistently demonstrated professionalism, responsiveness, and a strong commitment to both landlords and tenants.

Rachitra · 25 June 2026

★★★★★ 5/5

Trustpilot

I have rented from John Shepherd for…

I have rented from John Shepherd for about a year and the staff have been nothing but friendly, polite and very professional. Any reported issue is swiftly handled and my recent encounters with Lara is amazing.

Blessing · 5 February 2026

★★★★★ 5/5

Trustpilot

Excellent

Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it

Neil · 7 October 2026

★★★★★ 5/5

Trustpilot

Tracy Savidge - top property manager

Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.

Daniel · 12 September 2024

★★★★★ 4/5

Trustpilot

Thank you Christina you are a star! …

The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist.

Jane · 13 April 2026

★★★★★ 5/5

Trustpilot

Easy to contact and good communication…

Easy to contact and good communication with staff. Communicated with aleemah who was prompt with responses and made vacating easy!

Rohan · 19 September 2026

★★★★★ 5/5

Trustpilot

My five stars go to Reemi Yasmin for…

My five stars go to Reemi Yasmin for helping me find the right tenants, thank you for your support, I really appreciate it x

Karin · 24 August 2026

★★★★★ 2/5

Trustpilot

2 painful years

I’ve been with them for 2 painful years. They do not have your best interests at heart. Shabby post inspection left me with £300 of repairs, if there is an issue they choose inflated contractors costs for ease, rather the looking for a practical, cost effective option. Need a speedy email response… maybe in 7 days. Never again

Emily · 3 December 2025

★★★★★ 5/5

Trustpilot

Supportive Rental Agent

We have had a very supportive relationship with John Shepherd in the rental of our property. They were excellent in the resolution process ensuring both parties were represented correctly and the best outcome was reached. I would definitely use them again.

S · 22 April 2026

★★★★★ 5/5

Trustpilot

Special thanks to mohammed Ibrahim for…

Special thanks to mohammed Ibrahim for providing and showing the property and providing all thr minute details. Really happy and appreciate and thanks for the service of John shepherd.

Gourab · 18 July 2026

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish! The estate agent (Matt) was professional, friendly, and very helpful throughout the whole process. Communication was great, and everything was handled smoothly. I would highly recommend him to anyone looking to buy, sell, or rent a property. Five star from me. Abbs

ABDELLAH · 10 October 2026

★★★★★ 5/5

Google

We have had a great experience with John Shepherd Estate Agents. Their Lettings Department staff are highly efficient, whether it's bringing a new property to market or handling an existing contract replacement, everything is completed smoothly within a month. Their system is clear and easy to work with, even for remote landlords, making the entire process hassle-free. Highly recommend their professional and prompt service.

Hong · 11 October 2025