Trusted Agent profile · Nottingham
★★★★★
116 reviews across 2 platforms
32 High Street, Hucknall, Nottingham, NG15 7HD
JMS Sales and Lettings's office in Nottingham, at 32 High Street, is rated 4.3 out of 5 across 116 reviews on two platforms, including 102 Google reviews rated 4.2.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleI recently sold my aunts house through JML. We were ably supported through the whole transaction from getting the property ready, to finding the right solicitor, to a smooth completion. It couldn’t have gone better. Thank you all
Thanks Claire! Really kind of you to say and so pleased we could help. Certainly a very smooth this one sold on the first day and seven weeks to complete not many better than that.
5/5
GoogleJMS have been incredible throughout our house selling process. They are easy to contact and efficient with every step of the way, it is also nice to have constant communication with the same person throughout. I would highly recommend JMS for anyone selling a house.
Thank you for your kind words, Georgia especially after previous tougher experiences you had with others! Pleasure to deal with. Wishing yourself, Joe & Family all the best.
5/5
GoogleOutstanding Service from JMS Sales and Lettings! I can't recommend JMS Sales and Lettings highly enough! From start to finish, …
Thank you Zeenat! This is an incredibly kind review! Excellent to hear how about your experience with ourselves and especially how Josh handled this for you. He equally said you were a pleasure to deal with you know where we are should you want any further help in the future. Thank you once again!
5/5
GoogleI changed my letting agency to JMS, as I was looking for better all-round service. JMS sent their joiner to fit new internal doors & ironmongery at my property, giving it a "lift" before my next let. Dawn and her team soon found me suitable tenants within the week, good service.
5/5
GoogleI can highly recommend JMS. They were the 3rd estate agent I had used and the best by a long way. I can’t thank them enough for selling my bungalow . Josh and Ben’s customer service skills are excellent 5 ⭐️
Thank you Lynne! Amazing to hear and took a lot of perseverance from yourself especially after 3 long years of trying to sell with others! Happy to get you over the line and being able to enjoy your onward plans! Take care!
5/5
GoogleI have been using JMS Property Management to manage my property for many years. They have been professional and extremely helpful when catering for my needs. They have provided advice based on their many years in property management which for me has been evaluable. I would fully recommend JMS to anyone who is looking for a professional company to manage their property.PositiveResponsiveness, Quality, Professionalism, Value
Glad you are happy with our services
5/5
GoogleVery impressed by the service provided by Caryn Randall. Caryn was very efficient, helpful and polite in dealing with issue at hand. Highly recommended.
5/5
FacebookCouldn't recommend the team highly enough. Extremely helpful along every step of the way. So quick and responsive to any questions or queries. Becky was highly knowledgable and professional and went above and beyond to help the move along a lot quicker than I imagined it could be done.
5/5
FacebookThank you to Ben and the team at JMS. Great service from start to finish
5/5
GoogleExcellent from start to finish. Great communication and kept me up to date throughout the whole process. Would use again and would recommend. Thanks JMS
Thank you Sam! All the best to you, Sarah & Family in your new home.
5/5
GoogleWe were letting out our property for the first time and we have been incredibly impressed with the service we have received from JMS. Dawn guided us through everything we needed to do in a highly professional and efficient manner. The property was marketed across major portals on the day we appointed JMS as our agents and tenants moved in 8 days later. We look forward to this fantastic level of service continuing for long into the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been renting my accomodation from JMS Property Management for roughly 6 years. In the time that I have been there I have always been happy with the friendliness and quality of service they have provided. If any problems crop up I only have to give them a call or pop into the office and either Dawn or Becky will do there best to get it sorted as quickly as possible. I never feel like they are checking up on me and they only get in touch when an inspection is due.I wouldn't hesitate in recommending them to both family and friends if any of them needed to rent a property.PositiveProfessionalism
5/5
GoogleI have rented my property out via JMS for a number of years now and the standard of service is exceptional. It hasn’t always been easy in the past but as soon as they took over managing it they took away a lot of the worry and stress and have been very helpful and considerate during difficult times. Dawn and Becky are very supportive and Its never been vacant for long in between tenants and I always feel comfortable asking their advice and trusting them to manage my property with care and confidence. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookThe ladies at JMS have been helping me with my properties for a few years now. They are always helpful, reliable, supportive and totally professional. JMS are brilliant at getting good tenants and giving consistent feedback. I cannot recommend this team highly enough and can honestly say they have become more like friends. Thanks again team ���
Hello Jill, I find your posts interesting and I think we have some mutual thoughts. It would be nice to know each other better to get a better understanding and we live and learn everyday. I tried to send you a request but didn’t go through. Please can you try and send me one or you can send me a message thanks.
1/5
GoogleOur deposits were managed by JMS Property Management, formerly LP Asset Management. They attempted to charge me the full £250 for a filthy mattress, repainting of two walls, replacement of a lightbulb and communal charges. Fair enough- the lightbulb did need replacing. Luckily I had an email receipt documenting the date and address of a new mattress delivery at the beginning of the tenancy. I used this mattress for the entire two years I spent at the property, sealing the disgusting one (that they deemed fit for purpose) in the bag that the new one arrived in. In addition to that, I had taken pictures of the room at the beginning of the tenancy. The pictures they provided as evidence were merely the general inventory check before we moved in and pictures after we moved out. Despite their attempts to hone in on any issue with the room in the latter of these documents, the inventory check lacked the sort of clarity and thoroughness required to make claims about damage done, specifically on the bed and walls in question. 1000 high quality pictures of a damaged item prove nothing if there isn't a good enough picture beforehand to compare it to. It was therefore difficult to suppose that the damage was done by me. Actually, it was impossible because I know it wasn't me who did the damage. For this reason, they dropped the charges of the mattress and walls. Some of the communal charges were ridiculous too- charging for 4 chairs despite claiming only 3 were damaged, charging full price for items when they clearly weren't new when we received them, a lack of understanding that two years in a house can lead to fair wear and tear of certain things etc. In the end, after they took off my mattress and walls, I was willing to accept the other charges, despite a bitter feeling of injustice. Perhaps if I was to make this review constructive for JMS- rather than throwing around blame for damaged items, reflect on your ineptitude to provide proof before charging people. Treat tenants fairly and honestly. Take into account fair wear and tear, especially for longer tenancies. Don't expect gratitude if you remove unnecessary charges. For anyone who is thinking of using JMS- make sure you take excessive pictures of everything. If you have any problems with the house, make sure to email for later proof. If you have a wobbly chair leg, no matter whether it's tolerable, tell them. If you believe you are being overcharged for items, ask for an invoice. If you believe you are being wrongly accused of causing damage, in excess of wear and tear, ask for direct evidence that shows this. Question everything, expect the worst. Good luck. Hopefully, JMS will reflect on their bad reviews and try to be more honest with their clients.NegativeProfessionalism
5/5
GoogleHaving been introduced to JMS a number of years ago, I can genuinely say that they’ve always been a great asset to us; friendly, helpful, professional and knowledgeable. Consistently delivering excellent service... Dawn and Rebecca (and the rest of the team too!) are always on hand to speak with and help with any issues and/or queries from us or indeed communicating with and assisting our tenants. They keep us informed and up to date on all current legislation and can be relied upon to give good impartial advice. Anyone looking for a professional company to help manage their properties or a potential tenant looking for a well-managed property to rent would be happy with the team at JMS!
5/5
FacebookI have rented my property out via JMS for a number of years now and the standard of service is exceptional. It hasn’t always been easy in the past but as soon as they took over managing it they took away a lot of the worry and stress and have been very helpful and considerate during difficult times. Dawn and Becky are very supportive and Its never been vacant for long in between tenants and I always feel comfortable asking their advice and trusting them to manage my property with care and confidence. Thank you very much!
5/5
GoogleThis company has done nothing but good to me. They have been very helpful in mediating my concerns to my landlord, esp our flat's agent, Jo-ann, she's very lovely! She answer queries quickly and she's very considerate unto my requests. 11/10 👏🏻👏🏻👏🏻⭐️ …
1/5
GoogleUpon moving into the property, I was disheartened to find that its condition did not match the expectations set by the photos provided online. Specifically, the carpet was notably dirty, and the cleanliness of the toilet was far from satisfactory. PLEASE BE AWARE as I got scammed.
1/5
GoogleWouldn't even give them a 1 star if I could give them 0, sadly Google won't allow that. Payed my rent 6 months up front, and because me and my partner aren't willing to let a random guy in our flat to fix the boiler in the week because we are at work, we can't have our boiler fixed so we have no hot water. If we want to get another plumber in that can do weekends or after 5pm then we have to pay for it ourselves The older lady who always deals with us is constantly rude and condescending, not just to me but to my mother who also rang up enquiring about something. I've had countless problems with the flat; I haven't had a peep hole for the 2 months I've been there and I've been fobbed off every time, the washing machine was broke when we first moved in, which in fairness to them they fixed in less than a week, but only after I had yet another condescending woman come around first because they thought it was just because I didn't know how to work a washing machine instead of it actually being broke, The heater in the front room is broken and hasn't been fixed, every time it's turned on it trips the fridge but that's not been fixed, The boiler has been broken for 2 weeks now, we have 1 minute of hot water before it hurts cold and that is only after turning it on boost for 2 hours before, and then we were told that because we are at work in the week 9-5 that we would have to have the plumber get a key from the agents and let himself in and out to fix it, then because we're not comfortable with that (understandably I'm sure) she was rude and told me I would never find a plumber willing to work on the weekend or after 5pm and if I did I would have to pay for it myself. I have never, in the 6 years of renting properties, have I EVER encountered such rude, unhelpful, condescending customer service. 2 days I was calling them with no reply to complain with no answer I can not wait for my 6 months to be up and to leave this property because I for damn certain won't be going with this disgusting 'property management' again and I advise no one else does.
1/5
GoogleRecently had an agent visit our shared house to show a vacant room. Ourselves and the landlord weren’t warned she was coming, she didn’t knock and just let herself in whilst we were at home, less than five minutes before the prospective tenant showed up. She became annoyed and somewhat confrontational when the keys to one room were missing (later learned they were in a lockbox which only the landlord has the code to) and started going through our own keychains looking for them. She didn’t know which rooms were vacant and so tried to gain access to our rooms. Her attitude was really unprofessional and frankly embarrassing for ourselves and most likely to the detriment of the potential new tenant, as we were totally caught off guard and so were nowhere near as welcoming as we could have been!
5/5
GoogleVery good company, they provided fantastic service. They have very professional approach, every issue they resolved very quickly, and made the process of renting very pleasing. Highly recommend renting with JMS not only for their affordable and great properties but also warm and helpful people that will make the whole experience 100x better.
5/5
GoogleI have had an excellent experience with JMS Lettings, their professionalism and responsiveness is outstanding. The staff members are friendly, knowledgeable, and go above and beyond to ensure a smooth and seamless experience. I highly recommend.
5/5
GoogleBeen renting from these guys for 10 years, always great service! Dawn is a star!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JMS Sales and Lettings's Nottingham office has 116 reviews across two platforms: 102 on Google, 14 on Facebook (across the whole business).
JMS Sales and Lettings Nottingham is rated 4.3 out of 5 across all 116 reviews, and 4.2 out of 5 on Google from 102 reviews.
JMS Sales and Lettings Nottingham, 32 High Street, Hucknall, Nottingham, NG15 7HD.
