Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe couldn’t be more grateful for Kim Watkins at Frank Innes, her compassionate service was so refreshing. Kim made the whole process effortless and stress free right up until the very end.
Thank you for all your help.
Tara Wooldridge
Tara · 16 March 2026
Agent replied · 16 April 2026
Thank you, Tara! We are delighted to hear that Kim's service was compassionate and stress-free for you. It's our goal to make the process as smooth as possible, and we're so glad to know we achieved that for you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWorked with Kelly getting a new mortgage for an investment property. She was extremely helpful and knowledgeable and managed to save me money each month over my previous broker. Highly recommended and will be my first call in the future
Rob · 16 March 2026
Agent replied · 16 April 2026
Thank you for choosing us, we're thrilled to hear about your positive experience with Kelly! We always strive to provide the best service and save our clients money. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMapperly Frank Innes Team is Proactive , Friendly & professional . Found Alice & Oliwia Very helpful all the time . Oliwia is very keen to Understand any query and Passionate to help . Really appreciate he the Team for helping me in my Investment Journey .
Md · 16 January 2026
Agent replied · 16 April 2026
Thank you for your review! We are thrilled to hear that you had such a positive experience with our team at Mapperley Frank Innes. Our goal is to always be proactive, friendly, and professional in assisting our clients. We are glad that Alice and Oliwia were helpful and passionate about assisting you in your investment journey. As always, we are here to help and support you every step of the way. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWorking for BoilerCert, I’ve had a great experience with Frank Innes. Communication is clear and jobs are always well organised. Special thanks to James Darby for being responsive and helpful in making sure everything runs smoothly. Top Work!
Justin · 16 March 2026
Agent replied · 16 April 2026
Thank you for your review! We are thrilled to hear that you have had a great experience with our team, especially with James. We strive to provide clear communication and well-organized jobs for all of our clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMark Howard was excellent. He came to value our house and was extremely helpful and pleasant. Marc had a good look around our house which really needs a makeover, but he was tactful, and his obvious expertise was very impressive.
We really appreciated Marks honesty, and all his answers to our questions made perfect sense.
A very refreshing experience! Thank you.
Jennifer · 16 July 2025
Agent replied · 16 April 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKim and Lois were brilliant throughout the whole process. They were approachable, professional, and genuinely cared about helping us find the right place. Communication was smooth, and everything felt straightforward from start to finish. We’re really happy with our new home and grateful for their support.
Noma · 26 November 2025
Agent replied · 26 December 2025
Thank you so much for your kind words! We are thrilled to hear that Kim and Lois provided exceptional service. Our team takes pride in helping our customers find their perfect home and we're glad we could make the process easy and straightforward for you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe really love the apartment and the way Kim shown a level of professionalism in the viewing of the property despite we were far away from the location and gave us every details about the property and we met it the same way she described it. Thank you Kim, thank you Frank Innes
Odewale · 16 September 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! Kim always goes above and beyond to provide top-notch service to our clients, no matter the distance. We are thrilled that you had a great experience with Frank Innes and we look forward to working with you again in the future! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an outstanding experience being supported by Kelly Ashurst in my purchasing a house. She is very knowledgeable and professional, she provided me with detailed and comprehensive advice, and answered all my questions patiently. She was also very responsive and prompt in all communications, and simply kind and human in supporting me through what was a high stake process of securing a new home for me and my family. It was to a great extent thanks to her professionalism, thorough attitude and personal touch that I was able to pull all resources to secure my new house. I was truly lucky to have Kelly to guide me through the process, she is what a high calibre professional is.
Olga · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Kelly provided you with exceptional service during the home buying process. She truly goes above and beyond for our clients and we are lucky to have her on our team. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a great experience with Abby she was really helpful and explained the process of renting our house out with confidence and nothing was too much trouble. Thank you Abby!
Robyn · 16 March 2026
Agent replied · 16 April 2026
Thank you for your fantastic review! We are thrilled to hear that Abby provided excellent service and made the renting process easy for you. Our team always goes above and beyond to ensure our customers are satisfied. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWorking directly with the letting team has made my business run smoothly and efficiently. All of the team are very knowledgeable but I would like to especially thank Abby.
Inventories4you · 16 March 2026
Agent replied · 16 April 2026
Thank you for your feedback! We're thrilled to hear that our letting team has helped make your business run smoothly. We'll be sure to pass along your special thanks to Abby for her expertise. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlice was fantastic from start to finish. She was professional and knowledgeable at the valuation but also guided me through every step of the selling process. Nothing was too much trouble for Alice and was always contactable if I needed her. I will recommend Alice to all my friends
Ellie · 16 September 2025
Agent replied · 16 April 2026
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had to move recently and when I contacted Frank Innes, I spoke with Kim who made everything smooth for me. We spoke about a few places and we did the viewings, she is a Star. I am so happy. Thank you so much Kim, I am grateful. ♥️
Nelly · 16 September 2025
Agent replied · 16 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe couldn’t have asked for a better experience! Kim was absolutely fantastic in helping us secure our new rental property. From the very first viewing right through to move-in day, she was professional, friendly, and always quick to respond to any questions we had. Nothing was ever too much trouble, and she made what can often be a stressful process feel smooth and straightforward. We’re so grateful for all her support and would highly recommend Kim to anyone looking for a reliable and genuinely caring estate agent.
Betsy · 16 September 2025
★★★★★ 5/5
GoogleFantastic service I have dealt with Ethan couldn’t do enough to make the process anymore stress free. All round friendly and helpful service will use again thanks
Jack · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your positive review! We strive to provide top-notch service and it means a lot to hear that we exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbby was a huge help with our move into the new property and made the whole process seamless and stress-free. I’d highly recommend her and Frank Innes.
Emily · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are so glad to hear that Abby made your move stress-free! It is always our goal to provide seamless and top-notch service to our clients. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had the pleasure of letting my property through Frank innes and I couldn’t be happier with the experience. From the very beginning, Jacob was professional, reliable, and easy to communicate with. He kept me informed throughout the process, quickly found suitable tenants, and handled everything efficiently.
Micheal · 16 September 2025
Agent replied · 16 April 2026
Thank you for entrusting us with your property! We are thrilled to know that our team, especially Jacob, has provided you with a great experience. We take pride in our professionalism and efficient services. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI highly recommend Frank Innes to anyone looking for a stress-free rental experience. I would like to thank Lois Haynes, my letting Negotiator, for her professionalism, kind care, friendly manner. She kept us constantly updated throughout & the whole process was seamless and agreement settled in days
Kwame · 16 September 2025
Agent replied · 16 April 2026
Thank you for your kind words and for choosing Frank Innes for your rental experience. We are so glad you had a stress-free experience and that Lois provided you with exceptional service. We strive to make the process seamless and are thrilled to hear that your agreement was settled quickly. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI really appreciate all the help this team has given me. Kim has been very helpful from the very beginning, would recommend these guys to anyone.
Amber · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that our team, especially Kim, has provided you with excellent service. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJacob has been really helpful in helping me making things clear and understandable as this is my first tenancy he's a credit to your company
Liam · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are delighted to have Jacob on our team and thrilled that he was able to provide such excellent service to you as a first-time tenant. We strive to make things clear and understandable for all of our customers and appreciate your support of our company. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEthan was really helpful when showing me around a property, very knowledgeable. The offer process was easy and Ethan helped each step. Thank you ☺️
Keyre · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are happy to hear that Ethan provided you with excellent service while showing you the property. We pride ourselves on making the offer process as easy as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJacob was perfect and made the move extremely smooth! it was all done very quickly and with hardly any stress at all. Would definitely use Frank Innes again
Georgie · 16 February 2026
Agent replied · 16 April 2026
Thank you for the fantastic review! We're so happy to hear that Jacob helped make your move a stress-free and efficient process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had an amazing experience thanks to Kim! She was extremely helpful and made the move in process as easy as possible!
Niamh · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Kim provided exceptional service during your move-in process. We strive to make everything as smooth and stress-free as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googleme and my partner was struggling to find anyone that would accept us, we went round in circles and messed about , until kim rang us and told us she found us a place and she thought for us and even managed too push the price down! she so welcoming and had the best experience knowing she had our back! would happily have her again Top marks
Its · 16 March 2026
Agent replied · 16 April 2026
"Thank you so much for your kind review! We are thrilled to have been able to assist you and your partner in finding the perfect place. We pride ourselves on providing personalized and dedicated service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEthan is just absolutely fantastic, words can't describe him, he is the best estate agent I have ever dealt with, he has communicated throughout the whole process, dealt with any issues, even sorted an exchange before completion. Just amazing!
Ruth · 16 September 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Ethan provided such exceptional service as your estate agent. We pride ourselves on our communication, problem-solving, and going above and beyond for our clients. Best wishes, Lucy, Customer Feedback and Support Team
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