Trusted Agent profile
★★★★★
387 reviews across 3 platforms
Number One Weekday Cross, Nottingham NG1 2GB
FHP Living's Nottingham office at Number One Weekday Cross is rated 4.0 out of 5 across 387 reviews on three platforms, including 327 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAn outstanding company
I’ve dealt with FHP now for over 4 years, a truly professional company but definitely with a personal touch in every way. Recently I wish to move house and with the help of the entire team especially Jimmy, not only did I find the perfect place but everything as ever was perfect, I’d have no hesitation in recommending FHP to anyone… Paul Liddell
1/5
GoogleVery poor,I received a notice of a property listing , I immediately completed the necessary requirements, giving full details inc availability of viewing . Time passed nothing I ended up messaging Mr Cook who I believe is overall on The Park property's, I had a reply via a staff member 10pm over the weekend saying they tried to contact me ,which they hadnt ,of course there is e mail ,nothing there or missed calls. I later received a messsge the property is sold due to an offer . A friend has also had quite a problem, I requested them to remove my details, Obviously the firm isn't straight forward as was the case with my friend. Ive quite a few friends in the estate itself,which I also indicated on the original reply on Right Move .
Dear Mr. Wilson, I’m very sorry that we missed your enquiry and didn’t respond as quickly as we should have. Please be assured that we’ve spoken to our administrative team to ensure this doesn’t happen again. I understand that the Director, Mr. J. Cook, has tried contact with you, and if you need any further assistance, you are very welcome to reach out to him directly. Jason will also make every effort to respond to enquiries on the same day moving forward. Unfortunately, the property you were enquiring about was sold very quickly, and I completely understand how frustrating that must be. If possible, could you please provide me or Jason with your friend’s details? I would like to reach out to them to understand what happened, which will help us improve our service for valued clients like you. Kind regards, Carol O'Grady Office Manager
5/5
GoogleI have been with FHP living as a landlord for 10 years and am very pleased with their service. Toby and the team take care of everything for my rental properties with great communication and proactive management from finding tenants to handling maintenance issues. They're responsive, professional, and make my job as a landlord so much easier. Highly recommended!
Dear Cherry, Thank you for the positive review. It is lovely to hear we have given you a good service. I will pass your comments to Toby. Best Wishes, Carol O'Grady
1/5
GoogleIt's insane remembering the appalling treatment I endured from Leah and the team at fhp, since despite me ending my contract more than a year ago, their disgusting behavior needs to be adressed. Their disregard for tenants is evident in their abysmal customer service. Despite numerous attempts to address issues, they consistently failed to provide adequate solutions and not only did they ignore concerns, but they also exploited situations to unjustly withhold deposit funds. I was shocked. This experience, coupled with other unjust charges, compelled me to warn others of their appalling practices. It's crazy that despite numerous reviews from countless tenants, they continue to defend their reprehensible conduct rather than taking responsibility for their atrocious behaviour. I implore them to reflect on the feedback, apologize, and aspire to be better. If you lack the skills and empathy required for this line of work, I suggest seeking alternative employment where your indifference won't harm others. Additionally, please refrain from issuing insincere responses under reviews, as they only serve to further insult customers.
Dear Nina We are so sorry to hear you are upset with the procedure followed by FHP Living. I have looked into your tenancy and talked to the staff involved. Please see our response below: Firstly, we wish you would have reached out a year and a half ago when your tenancy ended to allow us to discuss your concerns. We understand that deposit deductions are a contentious subject to deal with. Unfortunately, there were arrears on your account, damage and mess caused by having a pet that was not authorised. On property visits, you were informed that pets were not allowed due to the head lease of the building. The arrears and the pet were breaches of your tenancy. FHP Living always strive to be transparent. Deposits are registered with the TDS. Tenants may raise a dispute if they disagree with the proposed deduction. The TDS informed FHP Living that all tenants agreed to the relevant deductions being released to the landlord. FHP Living then arranged the return of the remaining deposit to the tenants. I hope you find this response sincere. Kind regards, Mrs Carol O'Grady Associate Director
1/5
GoogleTraumatising. Is all I can say to summarise how FHP has treated me and my housemates for the past year. If you enjoy being rinsed out of your money, being treated inhumanely by house managers and office agents and also being constantly silenced then please… sign with FHP :) I’ve never experienced this level of unprofessionalism and carelessness in my life. After suffering with a range of house issues like a gas leak, no heating, no hot water (in the middle of WINTER), no cooking hobs, no oven, no washing machine, no dishwasher and SEVERE mould issues (genuinely health threatening), we received no helpful advice, and were stuck to face these issues alone for up to a month. The unprofessionalism shown by certain employees (they know exactly who they are), throughout our tenancy and even after the tenancy is astounding. Their carelessness towards our tenancy and situation couldn’t have been more apparent. In the last couple of weeks we’ve been finalising our deposit, and we’ve had more communication in the last 2 weeks, compared to a YEAR (despite all of our pleads), this is simply because they want to get as much money out of us as they can. Upon moving out, we’ve spent time and effort into cleaning our rooms and all the communal areas, only to be excessively charged with a cleaning fee. Come to find out we were supposed to receive an end of tenancy form outlining what to specifically clean and shut down in the house. We clearly did not receive this form. Please do not take what I say lightly, this tenancy and end of tenancy has been a genuine nightmare. After trying to contact the office many times, and constantly being shut down, we eventually made an appearance in person, to which we were shut down again and ushered out of the office at lighting speed. After many failed calls we were eventually redirected to Katherine. Who is the most unprofessional of them all. She constantly spoke over my housemate as well as her parents and was painfully rude and condescending. Her behaviour confirms my suspicions of carelessness as she showed no empathy when trying to remind her of the severity of our issues, especially when trying to get her to remember the fact that mould has killed people in houses. I could go on and on about how terrible this company and it’s agents are, especially when dealing with younger people, but I fear this review would be miles long. If you value your sanity, wellbeing and piece of mind you’d avoid FHP.
I have taken time to read your review and talk to the members of staff involved. I was the person who spoke to you in the office, you were not ushered out of the office, I explained I didn’t know anything about the situation and would have to talk to the members of staff involved. If you feel the charges for the end of tenancy clean and various other issues are unfair, please raise a dispute this the Tenancy Deposit Scheme. End of tenancy and issues throughout the tenancy are always treated separately. With regards to the issues, you raise throughout your tenancy Catherine explained she would be happy to investigate the as she wasn’t your property manager at the time. Catherine has emailed you and the other tenants offering to investigate any tenancy issues. Best Wishes Carol O'Grady
1/5
GoogleMorally bankrupt! Deceitful and a disgrace to their profession. Lies, laziness and apathy. Once they've got the money, they abandon any customer service or moral consideration. How quickly I'm now getting replies after having been ignored. How is it my problem that the vendor couldn't remove the beds. You collected a commission to ensure all would be satisfactory by the contract of sale and yet you have NOT done your job. There's is also the matter of the car park key fob. What has been done about that?
Dear Gwilym, I am sorry you feel this way. I have spoken to the agents involved. Unfortunately, the vendor wasn't in a position to remove the beds and this is not something FHP Living can do. However, if you would like to call me to discuss the matter I would be more than happy to talk to you. Kind regards Carol O'Grady
5/5
GoogleI have been living with FHP over two years now and I can honestly say they are absolutely amazing, Sheryl and keleh in particular Are absolutely amazing they even answers my calls out of hours with any issues. I may have this being the main reason why I still living here. Keep up the great work.
Dear Sajid, Sheryl and Kelah will delighted with your comments. Thank you for taking the time to write your review. Best Wishes FHP Living
5/5
TrustpilotGreat experience with FHP Living
Great experience with FHP Living. Alex has been an excellent property manager, professional, responsive, and always quick to deal with any questions or requests.
Thank you so much for your kind words! We’re thrilled to hear that your experience with FHP Living has been so positive. Alex will be delighted to know that his professionalism and responsiveness made such a difference. It’s wonderful to hear that you feel confident knowing your property is well cared for, and we truly appreciate your recommendation. Best Wishes FHP Living
5/5
TrustpilotReliable, Stress-Free Property Management with FHP Living
We’ve been working with FHP Living for over 15 years now, and they’ve taken a lot of the stress out of owning a rental property. From the start, we’ve felt confident in how they screen tenants, their process has really paid off. We haven’t had issues with missed rent or property damage, and our place is rarely sitting vacant for long.
Thank you so much for your kind words and continued trust over the past 15 years. It’s been a pleasure working with you, and we’re delighted to hear that your experience with FHP Living has been so positive. We’re especially pleased that our tenant screening process, contractor network, and ongoing property management have helped give you peace of mind and made ownership stress-free. Providing a reliable and responsive service is something we take great pride in. Zofia will be thrilled to hear your feedback. She is a valued member of our team, and it’s wonderful to know her dedication and attention to detail have made such a difference to your experience. Kind regards FHP Living
5/5
GoogleI had a wonderful academic year and this comes with comfortable living. Thank you FHP for making my stay wonderful with all the great facilities in the apartment. Special thanks to Ben Manifold for his assistance throughout the stay. Thank you Catherine, for the initial process going smoothly. Highly recommended for a comfort living.
Dear Chrisal, thank you for your reveiw. It is lovely to hear you had a wonderful experience. I will pass your comments onto Catherine & Ben. May we all wish you well for the future. Best wishes Carol O'Grady
3/5
GoogleCarol, the Associate Director, was extremely helpful, professional, and responsive throughout the process. She kept us well informed and went out of her way to make sure everything moved forward smoothly. Unfortunately, communication with some other members of the team was less consistent and it could sometimes be difficult to get updates, but Carol’s support and professionalism made a real difference and ensured everything was ultimately resolved.
Thank you for your feedback. We’re thrilled to hear that Carol, our Associate Director, provided such helpful, professional, and responsive support throughout the process. We truly appreciate you highlighting the positive impact she made in … More
5/5
TrustpilotLibbie has been so helpful in anything…
Libbie has been so helpful in anything we could need, great communication when booking apartment visits, overall just a wonderful person!
Thank you so much for your kind words! Libbie will appreciate your feedback and will have delighted to help you. We’re so glad your experience was smooth and positive! Best wishes FHP Living.
5/5
TrustpilotI want to take a moment to express my…
I want to take a moment to express my gratitude for the exceptional service I received from Jessica at FHP. Recently, I reached out to her regarding my old mattress, which had become uncomfortable and was affecting my sleep quality. I genuinely conveyed my concerns, and to my surprise, Jessica promptly addressed the issue.
Dear Samiksha, thank you for leaving a lovely review. Jessica will be delighted with your kind comments. It is always nice to read nice comments about members of staff
1/5
GoogleWe were tenants with FHP, and our agent was Toby Oliver. We felt quite distressed by the delays in our deposit refund and the general lack of communication throughout the process. He did not respond to our urgent calls and usually replied very late to emails, which left us quite confused about what was happening. Whenever we visited the FHP office, we were informed that he was unavailable, and we were not provided with an alternative contact. In my experience, he did not seem very approachable. As tenants, this made it extremely difficult for us to resolve our concerns. Regarding the deposit refund, both my roommate and I had to follow up multiple times to receive updates. We requested to discuss the deposit deductions, but our emails were not acknowledged, and we were instead asked to approve them directly. To avoid further delay, we agreed yet even after that, it still took several days for any progress. Upon emailing again for update we later learned that proof of account closures was required: something that could have been requested on our move-out date, which might have avoided much of the delay. We were also later told that landlord approval was still pending. So we had to email again! According to tenancy regulations, the deposit should normally be released within ten working days after tenancy termination, but in our case it took almost thirty. There wasnt any single apology from Toby regarding this delay. Overall, this was a frustrating experience, and we hope that communication and responsiveness can be improved in the future.
Dear Miss Nath, I’m sorry to hear that you feel you haven’t been contacted quickly enough. I have now spoken with the team regarding your concerns. Unfortunately, Toby was on annual leave at the time you were trying to reach him. He did have an out-of-office message in place advising clients to contact another member of staff during his absence. I’m sorry you felt that Toby was unapproachable, I can assure you that was not his intention. I’ve discussed this with him, and he is very sorry if he came across as dismissive. Regarding the deposit, Toby followed our standard procedure. There were deductions proposed for cleaning, which needed to be agreed between yourself and the landlord. As we hold the deposit as a stakeholder, we must wait for the landlord’s response before proceeding. Unfortunately, we cannot control how long it takes for them to reply. However, we do set timelines with our landlords to help expedite the process. Please note that the 10-day timeframe for releasing the deposit begins once the landlord and tenant have agreed on the deductions, not from the date you vacate the property. If you would like to discuss this further, please don’t hesitate to contact me, Kind regards, Carol O'Grady
5/5
GoogleVery helpful team, no extra charge, wonderful living experience. Toby is professional and efficient, thank to him, from viewing to signing the lease, the entire process was smooth and easy. Highly recommend.
Dear Fan, thank you for taking the time to write a review. I will forward your comment to the team. Best wishes, FHP Living.
1/5
GoogleMorally bankrupt! Deceitful and a disgrace to their profession. Lies, laziness and apathy. Once they've got the money, they abandon any customer service or moral consideration. How quickly I'm now getting replies after having been ignored. How is it my problem that the vendor couldn't remove the beds. You collected a commission to ensure all would be satisfactory by the contract of sale and yet you have NOT done your job. There's is also the matter of the car park key fob. What has been done about that?
Dear Gwilym, I am sorry you feel this way. I have spoken to the agents involved. Unfortunately, the vendor wasn't in a position to remove the beds and this is not something FHP Living can do. However, if you would like to call me to discuss the matter I would be more than happy to talk to you. Kind regards Carol O'Grady
1/5
GoogleAVOID AVOID AVOID. Do not use. Entire agency maintains awful communication, ZERO professionalism, and a complete lack of competency when dealing with anything. Inability to provide basic apartment cleanliness, fire alarm system was left broken for weeks, fire system contact info outdated. Inaccurate and missing documentation, inventory, certificates, parking, move out docs, etc. General rudeness of all staff, ignoring issues and general inquiries. No continuity, 10 different contacts with no one replying, several contradictory messages. Often no hot water, said they would fix then never did. Waited months to provide me with the ability to lock my windows, they were extremely difficult and rude, particularly about the fact that through the agreement and insurance, they would be liable for any theft or damages as a result of the unlocked windows which they had not provided me a key for. Deposit issues, claiming incorrect information and falsely accusing me SEVERAL times, attempting to pocket my deposit through extraneous fees and inaccurate accusations of damage etc. Took almost two months to get my full deposit back, bit by bit, after calling and emailing several times a day by the end to even get a response, and even then, the contact who was meant to be sorting it out (Catherine Cooper), was completely unresponsive. Generally awful, DO NOT USE THIS AGENCY. AVOID AT ALL COSTS.
Dear Harry, I am sorry that you had to wait for us to refund your full deposit. As you know, if there is a dispute, we are required to carry out an investigation. We were waiting for photos from the landlord’s agent, and I do agree this took longer than it should have, for which I apologise. I would be interested to know more about the extraneous fees you mentioned. Please also note that although you left the building in July, your tenancy did not officially end until 25th August. Your deposit was returned in full last week. If you would like to discuss this further, please do not hesitate to contact me. Kind regards, Carol O’Grady FHP Living
5/5
GoogleProfessional, efficient and very helpful team. A whole range of services available to support landlords and tenants which ensures any potential issues are resolved quickly. Toby in particular has gone above and beyond in delivering great service and his communication is always accurate and timely with promises always delivered. Thanks Toby and the team for your continued help and support.
Dear Bernadene, thank you for taking the time to write areview. Toby will be delighted with your kind word. Best wishes, Carol O'Grady
5/5
Google"Zofia has been very professional, kind, and supportive. She always responds quickly and helps to solve issues efficiently. I really appreciate her assistance and highly recommend her services."
Dear Farhad, Thank you for taking the time to leave a review for Zofia. She is a new member of the team, and it’s wonderful to hear how well she is doing. Best regards, FHP Living.
5/5
TrustpilotMakes things simple from afar
I bought a flat through FHP and have rented well with them for over six years. Their support has been particularly helpful as I live overseas - advising on rent increases and dealing with fixes/admin requirements. More recently, Toby has helped minimise gaps/fuss between tenants and facilitated local licensing requirements - the latter with support of other dedicated team members.
Thank you so much for your kind words and for trusting FHP with your property over the past six years. We’re delighted to hear that our team, and especially Toby, has been able to support you effectively. Your feedback really means a lot and motivates us to keep providing seamless service for all our clients. Best Wishes, FHP Living
5/5
GoogleHi again, I was initially a bit disappointed due to some confusion regarding the voucher that was supposed to be offered when extending my contract, and I shared that experience here. However, after that, Carol O’Grady from the company reached out to me and resolved my issue promptly. She was very kind and helpful throughout the process. I truly appreciate how quickly and satisfactorily they handled my concern, and I am grateful for the excellent support I received.
Dear Ahmet, Thank you for your kind words. We are delighted Carol was able to help you. We wish you well for the future and please do not hesitate to contact us if you require any further assistance. Best wishes, FHP Living.
5/5
GoogleElliot from FHP Living made buying my first home possible. From start to finish Elliot has been efficient, professional and a pleasure to deal with. Many obstacles arose when purchasing this property (including a change in mortgage, EWS1 forms and price negotiations) but Elliot used his experience and expertise to guide me through this process and make closing on the property possible. Many thanks to Elliot and the team at FHP living and I would highly recommend them to anyone looking for a property consultant.
Dear Aoife, thank you for taking the time to leave a review. Elliot will be delighted with your comments. My I take this opportunity to wish you well in your new home. Kind regards, Carol O'Grady
5/5
GoogleThese are a very reliable estate agents. Property was exactly as listed and they communicated effectively and resolved maintenance issues promptly. Would highly recommend. Nicola, whom we mostly dealt with was great!
Dear Colin, Thank you for taking the time to write a reveiw. I will pass your comments onto Nicola, best wishes FHPLiving.
5/5
GoogleThis is a review for Toby Oliver from FHP. I recently changed management agency to FHP and started interacting with Toby regarding various matters on the property. I find Toby an approachable person, he takes the time to listen to the client and their requirements; he then makes professional recommendations and takes appropriate actions. Toby thinks and behaves with client’s best interest at heart and I’m very pleased he is my agent and he is undoubtedly an asset to FHP.
Dear Nathan, Thank you for taking the time to leave a review. Toby will be delighted to read your kind words. We look forward to supporting you with your property for many years to come. Best wishes, FHP Living
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FHP Living's Nottingham office has 387 reviews across three platforms: 327 on Google, 1 on Yell, 59 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
FHP Living is rated 4.0 out of 5 across all 387 reviews, and 4.1 out of 5 on Google from 327 reviews, checked 9 October 2026.
FHP Living, Number One Weekday Cross, Nottingham NG1 2GB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
