Bairstow Eves Nottingham reviews

★★★★★ 1/5

Google

Astronomical fees compared to other agents. I was given conflicting information when viewing a property to rent, where one agent claimed there had been considerable interest in a property whereas another said I was one of two viewings. I suspect this was a dishonest tactic used to incite fear in losing out, which is dispicable. Despite my fee being paid, the property is still being advertised, viewings are still being taken and I was advised it is quite possible admin fees could be taken from other prospective tentants for the same property at the same time. I was given incorrect information over the phone about how to make my application. I was not given any terms and conditions of the fee I was paying until I asked for them. My identity documents were copied but not updated on the system, nor was there any record of my paperwork being returned. The landlord wasn't advised of my application until I chased the agent. I tried calling multiple times but got no answer during core office hours. I left two voicemails and received no response. Progress on my application is painfully slow and when I have phoned the Maid Marion Way branch to air my grievances about the catalogue of errors, I was told 'it's just human error' and 'we have a skeleton team today so can't help you right now'. It's incredibly dissapointing how corrupt and poorly run the lettings industry in this country is and this company is a particularly poor example.

Happy · 29 July 2019

★★★★★ 1/5

Google

Duplicitous and sketchy. I ended up living in a house that was up for sale before I ever moved in, without my knowledge, that had failed an electrical safety test over a year ago and was not rectified until the final three weeks of our tenancy, and with water damage from a recurring problem that only ever been patched over (according to the contractors). At first I was impressed. The letting agent was friendly, and sympathetic to our previous experience of renting a property we only found out was up for sale after we moved in. The inventory was thorough, everything seemed great. A few weeks later I'm getting phone calls asking to arrange viewings of the property I'm now renting. Turns out it was up for sale, and had been for some time. This was never mentioned to me, right up until I signed the contract. I wasn't happy living in a property up for sale, but hoped that it would sell to investors swiftly as they promised and said they could have as many viewings as they liked one weekend a month. After 2 months, water started dripping from the ceiling and we cancelled a viewing while the repairman came out. I shortly after received angry emails from the manager, Sophie, threatening a notice 21 and eviction due to our "lack of cooperation and not providing reasonable access". I was also told after I complained that they were "under no legal duty to inform us the property was up for sale". Despicable. I made a formal complain to the manager about the agent not informing us, but I have little doubt that this was ignored. Fortunately they had no legal ground to stand on, and we refused all viewings until the final 2 months as stipulated in our contract, and gave notice to vacate at the end of our tenancy. I've now had to go through moving house twice in a year, a stressful and expensive experience thanks to poor practice from this branch of Bairstow Eves. If "Up for sale" isn't considered as vital information to impart to prospective tenants I don't know what is. Be careful when dealing with this lettings team. As a final note, it's fortunate most tenant fee's have now been abolished, as they also charged me £450 for the privilege of their malpractice.

James · 29 July 2019

★★★★★ 1/5

Google

This company remains a very bad company to rent with. We initially rented out for six months, only to have countless people coming to check out our apartment, thereby invading our privacy. On one occasion, one of them asked us when we were leaving. Their arrogance and treatment of us in paying us back our full one month rent because we had to leave early has been so fraudulent. I wouldn't recommend them to any prospective tenant.

NOBLE · 27 August 2020

★★★★★ 5/5

Google

Keiran is a top bloke

Abigail · 29 September 2023

★★★★★ 5/5

Google

Lucy was great with helping me out, had a lovely experience! 5/5 stars

Oliwia · 29 January 2023

★★★★★ 5/5

Google

Lucy has been of great help and ensured smooth movement to property

Vikas · 28 February 2023

★★★★★ 5/5

Google

We have recently rented a property and Alice has been brilliant throughout the process. Would recommend highly :) Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Gaia · 22 June 2021

★★★★★ 1/5

Google

Don't use their letting service, it's totally a waste of time and money. We had put in an application on 13th August, since then it's a nightmare. We have to run after them to get a update. Always get the response that they will call me back, but they never do! "Luckily" we got refused by the landlord, so we will get our admin fee refund that we are still waiting. I cannot imagine what il will be like using their services as a tenant!

Xun · 14 April 2019

★★★★★ 5/5

Google

Some of the most incredible service I've had in all my life. Georgina had a tenant move into one of my properties a couple of weeks back and was extremely attentive and supportive in all preparation of documents. She made the service efficient enough for me to just lay back. I would highly recommend using Bairstow Eves, and asking for Georgina James. I will definitely remember this experience and will return with future properties and plans.

No · 23 September 2020

★★★★★ 1/5

Google

I had to give 1 star - A truely shocking experience, very nearly put me off renting altogether, but I had faith in other Estate AGENTS - I have never ever experienced such bad Customer Service in my life - please please stay away from them - they do not deserve your custom. They make a judgement on you, even before the application process has started. Luckily, I have had my faith re stored by one of your Competitors.

Carolyn · 29 July 2019

★★★★★ 5/5

Google

I've been using Bairstow eves for about a year now. Recently brought another property, which they soon let out and did the selective licencing.Tiffany Anderson was always helpful at every stage.

David · 29 July 2019

★★★★★ 5/5

Google

Thank u Bairstow eves for the support. My special thanks to Lucy👍 …

Deena · 30 December 2022

★★★★★ 5/5

Google

Fab! Lucie was marvellous, she did a great job.

Adebayo · 29 April 2023

★★★★★ 5/5

Google

Despite I’m not a customer anymore, Amy Ashmore has been extremely helpful assisting with documentation for an old rental agreement. Great customer service!

Kris · 27 August 2021

★★★★★ 5/5

Google

Despite I’m not a customer anymore, Amy Ashmore has been extremely helpful assisting with documentation for an old rental agreement. Great customer service!

Kristiyan · 26 June 2021

★★★★★ 5/5

Google

Exceptional customer service and advice from Meg Ashton in the Nottingham team. I was really struggling to find a house to rent before I rang Meg, within hours she set up a viewing of my dream property and I was able to secure it all down to her hard work ! I would highly recommend Bairstow Eves but make sure you ask for Meg she was a massive help start to finish !

Jake · 20 January 2021

★★★★★ 5/5

Google

They got me my dream place, and they worked really hard to help my chase references for my cohabitant that was dealing with a very difficult work place, all very pleasant and charming staff who are very humane and understanding. The repairs and issues service they have with a special website seems very good I used it for one minor issue and it seems to have been chased up straight away. Also they are very quick to respond and very professional.

Jordan · 5 November 2017

★★★★★ 1/5

Google

This is a review left by a Landlord, bunch of con-artists, liars and I have never met a bunch of such deceitful people - excluding Barclays Bank. They cannot tell the truth, they play both sides and are extremely poor at that. Make up fantasy stories, quote law which none of them are qualified to do. I feel sorry for tenants having to actually sit and listen to their complete and utter rubbish - thankfully I do not need them and would never use them again. Even if I had a shed for rent I would not give it to these bunch of jokers.

Bellamy · 28 August 2017

★★★★★ 1/5

Google

Found a lovely property to rent and decided to give them a call to arrange a viewing, unfortunately they didn't make any efforts to find a viewing appointment that could suit us both, they gave me two dates to view the property which I couldn't make but I told them I had all this week off to view properties and they simply couldn't even be bothered to try and make any effort to get me an appointment. Now after reading the other reviews I'm actually grateful I didn't get a viewing as I believe this company would have only wasted my time. Shame though I would have really loved to rent that property.

Caine · 28 August 2017

★★★★★ 5/5

Google

Fantastic experience with this lettings agency, fluid process throughout and extremely happy with our new place! Alice was lovely, very friendly and helpful at the viewing.

A · 17 September 2020

★★★★★ 5/5

Google

Have been very happy with bairstows , particularly Amy Hindle . They are swift at finding the right tenant and addressing issues . A motivated team in my opinion

Lynn · 29 July 2019

★★★★★ 5/5

Google

Renting from Bairstow was as smooth as a freshly caught salmon. Tiffany was strong and majestic and made the process as easy as it could possibly be. Thanks Tiff.

Tom · 29 July 2019

★★★★★ 5/5

Google

Excellent service! Elena Watson was very helpful and kind.

Lorena · 28 February 2023

★★★★★ 5/5

Google

From when i started the process of looking for a rental property i was very nervous due to never doing this before however from meeting Megan at the viewing to moving in she has been very helpful and we have had no issues at all throughout the journey. I would highly recommend to use Bairstoweves from the great customer service that is provided and we could not be happier with our house:)

Jordan · 19 January 2021