Bairstow Eves Wollaton reviews in Nottingham

★★★★★ 4/5

Trustpilot

I would recommend them but would advice to select your own conveyancer privately.

I have just used this agent for my first property purchased in Folkestone. The transaction took 6 months to finish. Claire the branch manager is very helpful and cooperative and she was very proactive and motivate to finish this purchase. I am happy with their branch service but conveyancers experience was nightmare. But unfortunately the conveyancyer they have on their panel please stay away from them specially conveyancing expert awful service and poor communication and response. They dragged and kept the transaction pending until two days before my mortgage offer expires. My overall experience with bairstoweves was good. But I would strongly advice not to go with countrywide recommendation conveyancers. I would recommend to do your own research before appointing a conveyancer for your purchase otherwise it will turn into nightmare. Its better to have your own private conveyancer outside and not recommended by an agent as they do get commision from them but then buyer and sellers suffers due to poor service. And be watchfull about what has been agreed fee for the whole transaction by the conveyancer at the start. My conveyancing bill was exceeded and I was charged almost doube then what I was quoted at start and it was big blow and shock. You had to pay and can not afford to pull out at this time after 6months waiting when you have nowhere to go.

Sanket · 13 November 2024

★★★★★ 5/5

Google

I would recommend using Bairstow Eves Wollaton if you are looking to sell your house. They gave an excellent service in selling our house and Claire Dack worked very hard to find the right buyer that had the right circumstances to suit us and our property which then enabled us to progress with our move. The whole team in the office worked well in keeping us informed about developments and made the whole process smooth. Ten out of ten from us !!

Jill · 25 October 2022

★★★★★ 5/5

Google

The whole team at Bairstow Eves has been incredible from start to finish (including by supporting me through two sales that fell through!) Their communication has been impeccable; timely, proactive and reassuring at all times. Their professionalism and knowledge also has to be noted. I have had confidence in the whole team throughout and have been able to trust them implicitly at every stage. They have made what could have been a stressful process, much smoother and easier. I can't thank them enough. Worth every penny.

Katrina · 25 October 2022

★★★★★ 1/5

Trustpilot

AVOID BAIRSTOW EVES AT ALL COSTS!!!

AVOID BAIRSTOW EVES AT ALL COSTS!!!We have had the most terrible experience with Bairstow Eves, both buying & selling. They have needed chasing for even the most basic of tasks to be done. From the for sale board to the EPC, nothing has been straight forward. We were called weeks after our offer had been accepted,to find out how our property search was going. 🤷‍♂️ We were just stuck for words at their incompetence. Now, to cap it all the house we had an offer accepted on has been sold without them contacting us to raise our offer or check on our position. Amateurish is an understatement for these clowns. Treat them like the plague & stay away.

Liw · 18 June 2019

★★★★★ 5/5

Trustpilot

We have recently completed on a house…

We have recently completed on a house through Bairstow Eves, and have found them to be extremely helpful. We listed our property with Purple Bricks, and I must say, in the future we will always be using Bairstow. Claire and the team have been more than helpful, they have consistently helped us, advised us and supported us on our journey, even when we were hearing nothing from our own estate agents. Thank you to all!

John · 12 January 2021

★★★★★ 5/5

Trustpilot

5* service all the way

I can not thank the staff at Bairstow Eve's in Biggin Hill, in particular Caroline Price. Very professional and diligent, Caroline went the extra mile occasion after occasion. Always there to explain and keep me informed which was just what I needed when everything got a bit complicated and stressful. I have her to thank as she held my hand throughout the whole process and I would have faired far worse if it wasn't for her knowing her job and simply caring. She was instrumental in keeping the whole chain together as she ended up communicating with everyone throughout the whole chain (from top to bottom) from estate agents, conveyancing solicitors and individuals in the buying/selling chain, due to part of the chain being a private sale. If I ever look to move again, I know exactly who to turn to. Thank you, I can not recommend or sing your praises highly enough for all you have done.

Mikoi · 5 April 2019

★★★★★ 1/5

Trustpilot

Beware of using this agency - they're sneaky and will con you.

Beware of using this agency. Completely untrustworthy. We had a multi-agency agreement with this agency and had agreed the same commission rate as with the other two agencies. In person, they agreed to the same commission rate and then surreptitiously increased it in the contract. It's only at the end of the entire venture - which is long and dragged out in itself, given I had to coordinate the agent and give daily instructions to follow up with the buyer, you're faced with a surprise sum in the final invoice. Do not recommend!

Sam · 27 October 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.

Buse · 26 November 2018

★★★★★ 1/5

Trustpilot

complete incomepetence

Oh, where do I even begin with this glorious letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals, professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Even one star is far too much for the customer service, or rather lack of it, they 'provide'. This is a joke! Stay away from this agency if you can. Even the complaint team (nicely called customer care team... lol) don't get the grip of what they are for.

Aga · 16 October 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018

★★★★★ 5/5

Google

Ethan and Bairstowe were great. Ethan gave top class communication, he was courteous, timeous and ever-patient. Highly recommended.

Jacquie · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 1/5

Trustpilot

This is a review left by a Landlord

This is a review left by a Landlord, bunch of con-artists, dishonest and I have never met a bunch of such deceitful people.They cannot tell the truth, they play both sides and are extremely poor at that. Make up fantasy stories, quote law which none of them are qualified to do. I feel sorry for tenants having to actually sit and listen to their complete and utter rubbish - thankfully I do not need them and would never use them again. Even if I had a shed for rent I would not give it to these bunch of jokers. That is the service from Nottingham Maid Marian Way lettings department.

Will · 4 June 2017

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

★★★★★ 5/5

Trustpilot

Sophie from Bairstow Eves in Nottingham…

Sophie from Bairstow Eves in Nottingham was outstanding in helping my daughter sort out a transfer of tenancy. This was a complex situation that took several weeks to sort out, but Sophie was very approachable, responded to queries quickly, liaising with the new tenant, landlord and remaining tenant too until everything was sorted out. Thank you!

Sunshine · 24 February 2023

★★★★★ 5/5

Google

Unquestionably. Such a customer centric organization with a AS ONE Teamwork Attitude that contributes to Excellent Service & Customer Delight, ensuring both seller & buyers are updated with each step of the process. Thank you. Claire, Alan & the Bairstow Eve Team in Bramcote Nottingham

Wayne · 11 October 2024

★★★★★ 1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

★★★★★ 1/5

Trustpilot

put the phone down on me after hearing…

put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless

Muhammad · 24 March 2026

★★★★★ 5/5

Google

Alan, Natalie and team have been fantastic in selling our house. From Start to finish, have provided a professional touch and we could not have completed so easily and smoothly without them.PositiveResponsiveness, Professionalism, Value

J · 25 October 2021

★★★★★ 5/5

Trustpilot

Great service

My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.

Ayeisha · 9 October 2024

★★★★★ 5/5

Trustpilot

Professional, Efficient & Friendly staff (Rainham Branch)

Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.

Paul · 1 August 2024