Bairstow Eves Wollaton reviews in Nottingham

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

We are extremely pleased with the professionalism of the team at Bairstow Eves, Wollaton. They provided excellent support and communication throughout the sale of our property. In particular, Ethan Bexon was very personable and pro-active, keeping us updated at regular intervals concerning the progress of our sale. We would have no hesitation in recommending the services of Bairstow Eves, Wollaton.

David · 3 April 2025

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

We couldn’t have asked for a better property agent! Claire Dack and the team at Bairstow Eves were incredibly helpful throughout the entire process. Their support made our move so much smoother, and we truly appreciate their dedication. Highly recommend their services!

Shivani · 11 October 2025

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

I have just sold my late mum’s bungalow with Bairstow Eves and the team have been excellent and particularly Ethan. I’m disabled now and I got very anxious but the team have supported me and been very patient with me. I would highly recommend them!

Cressida · 24 August 2025

★★★★★ 2/5

Trustpilot

I have bought and sold house so I am no…

I have bought and sold house so I am no novice. The house I was selling this time was my mothers. Therefor we as a family were still grieving. Information was sparse, not clear and if we had all the information we should have had we would not have accepted the offer and kept the house on the market. I felt the company was not working for us. I have spoken with B Eves but got nowhere. I would not use them again, very disappointed

Sue · 16 July 2025

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

★★★★★ 5/5

Google

I have recently purchased a house through Bairstow Eves and they were fantastic. Claire was great from start to finish and it was complicated as we had to go through probate. This is the second house I've bought through the Bairstow Eves team, specifically Claire and she eased stressful period.

Leanne · 9 April 2025

★★★★★ 5/5

Google

We have had a fantastic experience with Bairstow Eves Wollaton Branch, specially with Ethan. From finding the property, viewing, making an offer and getting it accepted, and now to completion date. We are very satisfied and extremely happy to have found a dream house through Ethan and the team. We recommend this branch to friends and colleagues searching in the Wollaton area.

Isabella · 11 October 2024

★★★★★ 5/5

Google

Wow, what can I say. My expierence With Bairstow Eves southchurch rd. The Sale of my property, they really carried me through, a stressful process and Time. Selling your family home of 30 years, is always a big decision, but it was helped so much by having Jane and Lucinda giving me such great service, and in my corner. Jane, priced my home, and gave me comparison of the 'same for same" property in my postcode. This gave me great insight, and a realistic value of what my property was worth. Rather than my emotional expectations of a house I was selling. We worked through the pack, explaining the daunting process. And answering all my queries. The Presentation tips, we're so handy, getting good advice how to declutter and present it to optimise its sale. My photos and walkround video were amazing of my property. Also, Checking I had all relevant paper work, for work done previously, and so much more than I would have ever of thought off. She gave me her time, and that is so important. Lucinda, championed people through my door, I had so many viewings, Lucinda worked closely with me, working around all the available time slots, keeping in touch with me by phone and email. I don't know what I would have done without her. Many times I turned up at the office on southchurch Road, for a blow by blow breakdown of all my paperwork, alot from the solicitors. Lucinda never made me feel a bother, even though I was at times. And of course, the happy ending of two offers on the same day. A done deal. I can't praise these ladies enough, and the rest of the team there. It was a personal service, And I am not going to lie, moving is hard work, and stressful. I couldn't have done it without you guys. I can not recommended them enough. If you want honesty, and continuity use these guys. All my respect. Kim.

Kim · 11 October 2025

★★★★★ 5/5

Google

I cannot fault Bairstow Eves in Wollaton and would highly recommend them. Following my brother's death I was left with the task of selling his property in Wollaton, not easy as I live in Buckinghamshire. However, I found all the staff at Bairstow to be helpful, efficient, courteous and friendly and I was kept informed of prospective viewers and offers at all times. I was particularly grateful to be pointed in the right direction by manager Alan. when an EPC was required and this was impressively achieved within two days! A very professional organisation.

Peter · 11 October 2025

★★★★★ 5/5

Google

Although I am yet to finalise on a property; I just wanted to take the time to call out and highlight my appreciation for the Bairstow Eves Wollaton team. They have been very patient and personable with their approach, always ready to have a conversation and share their insight into the market. They deeply understand the local market and common concers that a first time buyer would have, often taking the time in guiding a buyer to better understand and evaluate his own search criteria. A special thank you to Ethan, you can really see the dedication to his role at Bairstow Eves.

Kareem · 25 October 2023

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Google

We would 100% recommend Bairstow Eves. Claire, Italia and the rest of the team were really friendly, helpful and responsive throughout our house move. Thank you for all your help and support!

Abbie · 7 October 2026

★★★★★ 5/5

Google

A very painless, efficient and comprehensive service from initial discussions on selling my property to locking down a great mortgage rate in the current climate and providing conveyancing solicitors. The team in Wollaton, especially Ethan, did a fantastic job, such a lovely team of people to do business with (Alan, Claire, Erica and Aman). Would definitely recommend Bairstow Eves Wollaton.

Sarah · 11 October 2024

★★★★★ 5/5

Google

I would highly recommend bairstow eves and have no negative experience. From start to finish everyone of the team kept us informed and give us excellent guidance on getting the best price for the property which was sold in such a short time. They listened to are concerned and were reassured on each step of the process.Alan Heys who guided us through each step was honest and through his advice got us more than we expected with very little fuss.

Trudy · 18 September 2025

★★★★★ 5/5

Google

From.a buyers perspective : they were brilliant at coordinating a number of viewings. Clare Dack was efficient, professional and a pleasure to deal with as was the man who showed me around the properties. No experience from a sellers perspective but given their proactive approach and care taken with the properties I viewed I would definitely recommend them

Oksana · 11 October 2024

★★★★★ 5/5

Google

Really excellent service from Claire and the team at Bairstow Eves. Callbacks and follow up calls were always received when I was told they would and communicated was always excellent between me and members of staff. I would definitely recommend them.

Rachel · 28 May 2025

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

Our move was long, about 18months from putting our house on the market to actually moving. Claire was so professional and patient when many problems arose with the chain. She was reassuring and calm always positive and good humoured and worked tirelessly to solve the many issues that cropped up. Even on moving day she helped, keeping us informed with proceedings, we couldn't have done without her help. We would certainly recommend Bairstow Wollaton.

Marian · 25 October 2023

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026