Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRenting through bairstow eves, they are only ever interested when your paying the rent but when jobs need doing to the property their rude and not interested.... I have never felt so uncomfortable ringing up about a problem. I just had a baby and it was freezing out and I wanted to know my house was going to be warm enough for my little one and the response is shocking, we had to wait weeks for them to sort the issue after getting in touch with the council. Never use these again
Hannah · 26 October 2017
Agent replied · 24 October 2024
Good morning Hannah. Unfortunately the Wollaton branch of Bairstow Eves does not handle lettings, the branch you may be referring to is the Bairstow Eves in Beeston. I realise this situation must have been frustrating for you and I can see that our Property Management Team were in contact with you consistently throughout this issue; providing updates and following up with the Landlord and Contractors. The do seem to have worked hard to get this resolved as quickly as possible, however if there is a particular area that you think we could have been more proactive at, then please send us your comments to customercare@countrywide.co.uk.
★★★★★ 5/5
GoogleNatalie has been amazing during the process of buying a house she's gone above and beyond to help mePositiveResponsiveness, Quality, Professionalism
Gary · 25 October 2021
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleClaire and Pat were both very helpful and efficient in selling my house. I wouldn't hesitate to use them again.
Miles · 25 October 2021
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAvoid any cost
Avoid any cost! Worst agency experience ever. Verified a couple times of what apartment we would like to view, and drove almost 250 miles to get to Nottingham to see it. First of all, the agent forced us to wait for almost half an hour, showing apartments to other people. Then showed us the wrong one. When we asked to show what we booked (we presented emails, a Rightmove account with clear proof of what we booked) agent advised that would not show it (it was right in front of us!) because in her system we booked for another one and she cannot just open the door and show it! We never met such a stupid agent. Online support did nothing. Terrible! Wasted money and time
Mike · 19 October 2023
★★★★★ 5/5
GoogleI would like to say a massive thank you to the team, especially Claire and Rachel. They both been really helpful and supportive.PositiveResponsiveness, Professionalism
Alicja · 25 October 2020
Agent replied · 24 October 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotTheir auction method of selling is…
Their auction method of selling is impressive. Sold a property in approximately a month!
Tony · 20 March 2026
★★★★★ 5/5
GoogleMe and my wife would like to thank all the team at Bairstow Eves, Wollaton, Nottingham for all of their help throughout the selling of our flat. The whole team kept us informed all the way through what was a very stressful time and we would both highly recommend Bairstow Eves in Wollaton. Thank you for all your help. - Michael and Julie DoylePositiveResponsiveness, Quality, Professionalism, Value
Michael · 25 October 2021
Agent replied · 24 October 2024
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotSpying on you asking personal information has non acting agents.
They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.
John · 26 October 2023
★★★★★ 5/5
GoogleClaire Dack was so proactive, efficient and personable! Would highly recommend.
Gemma · 25 October 2022
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAbsolutely shocking customer service from Natalie, Claire and Alan. They have been so unprofessional about the whole situation. They say they have “85 years of experience” between them but that was absolutely non existent. They were telling me lies after lies, this is possibly the worst estate agency I have ever been to. Will definitely not recommend at all.
Stay away at any cost!!!NegativeQuality, Professionalism, Value
Aman · 25 October 2021
Agent replied · 24 October 2024
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
★★★★★ 5/5
TrustpilotAs recent clients,we cannot speak…
As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.
Colin · 9 November 2022
★★★★★ 5/5
TrustpilotBairstow Eves in Wanstead have been magnificent
Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .
Mr · 19 August 2024
★★★★★ 5/5
TrustpilotPenelope was brilliant at what she…
Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.
Asif · 22 April 2021
★★★★★ 5/5
TrustpilotExcellent service
I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!
Amrit · 31 August 2023
★★★★★ 1/5
TrustpilotDO NOT USE! Awful service!
Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!
Nolene · 22 August 2023
★★★★★ 5/5
YellHassle-free, efficient and helpful
Natalie from Bairstow Eves Sales in Wollaton was efficient and prompt. Had no problems with the process during the sale. Would highly recommend them if you are thinking of selling. They were helpful and went out of their way to make the whole process effort free. Thank you.
RameshT-5 · 15 December 2021
★★★★★ 1/5
TrustpilotSouthgate Branch
Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!
Ralph · 9 August 2023
★★★★★ 1/5
TrustpilotStratford Branch have been useless
Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.
WilliamP · 7 August 2023
★★★★★ 1/5
TrustpilotReally bad
I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.
Ana-Maria · 1 August 2023
★★★★★ 5/5
TrustpilotAmazing team at the tamworth branch
Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you
Nicola · 17 October 2024
★★★★★ 5/5
GoogleBairstow Eves Wollaton were friendly, communicative and efficient.
Kristelle · 25 October 2022
Agent replied · 24 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have sold 3 properties with Bairstow Eves over the last 2 years, and on each occasion the property was sold (STC) within a month. Their fees are competitive, but where they really standout is with their customer service which is outstanding. I would have no hesitancy in recommending them to a friend or family member.
Sven · 25 October 2022
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleClaire, Alan and Ethan are a credit to Bairstow Eves. They are a great team with fantastic knowledge of the area as well as a wealth of experience in the buying/selling process - fantastic communication throughout and support where we needed it, thanks all!
Shelley · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
TrustpilotHi this is my experience with Baristow Eves
Hi, I have horrible experience with this agent. I live from 12 years in 55 Gloucester Road. All this time I looked after property, painted walls, doors and everything need fixing. Wend I moved in to property was full of bed bugs dirty carpet, I have to get aut toilet seat, bat tube cracked, toilet crack, tails in kitchen floor broken, garden was like in jungle and full off garbage. After I clean everything, the agent is coming to do property inspections, they even not inspected property bifor I moved in. In all this years the same agent is coming to check property and he always says:( I wish all properties to be like this. In all this years I ask to change the carpet in 2 rooms and change 2beds. This was all wat I ask. But every year after check property they send maintenance to do same bit in, like change sockets, bulbs, silicone even they don’t need to change. In 1year they send electricians to change lamps in bathroom, after 1week his son is coming to change again and wat his father change a wick bifor hi throw away. This is watt they do. If I call them, they never respond. Now they send maintenance to change fences in garden. Wend i ask them what they change, i can’t even see what they do, they start to scream and say they was doing to me a lot of favour. I call the agency but they don’t care. Finally aware contact end it in 5 may. But in February we signed new contract. After incident with maintenance, agent is coming to check property and start to see wi don’t pay to much rent for this property. And after call to my husband and tell him the landlord wants to increase rent with 500£ . We refuse that and agree to live house. In the end we pay everything in date and wait for deposit. 🙈🙈🙈🙈 this is nightmare for me, after they check and find things like they have to change a door, and lot of rubbish. I have to give them 50£ . All this guys in walthamstow agency are the same. I ask to speak with landlord. This is impossible for them. This is my experience with this agency. Be aware with them. Even you landlord or tenant. Thy will charge both.
Ion · 23 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.