Trusted Agent profile · Nottingham
★★★★★
1,010 reviews across 3 platforms
24-26 Maid Marian Way, Nottingham, NG1 6HS, NG1 6HS
Bairstow Eves's office in Nottingham, at 24-26 Maid Marian Way, is rated 3.5 out of 5 across 1,010 reviews on three platforms, including 395 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Bairstow Eves Nottingham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent!
I needed to contact the Billericay office for some help & found Jess D (Lettings Negotiator) to be an absolute star! She was calm, polite, pleasant, helpful, speedy & supportive. She actioned what she said she would and has a fabulous "can-do" attitude. I can't thank her or praise her enough! It's rare to find such, but very welcoming!
1/5
TrustpilotWould not use these again or recommend them to anyone, awful!!
I have been a tennant in a property for 8 years that was managed by Bairstow Eves Cannock until the landlord decided to sell with me as a sitting tennant. The new landlord decided to go with a different agent Connells who have been excellent. To begin with Bairstow Eves were excellent however those members of staff are no longer working at the branch. I was told by my landlord I was their best tennant they'd ever had having several properties in the area. For the first two years I paid 3 monthly payments IN ADVANCE. I had flexibilty when changing jobs a couple of times over that 8 year period with my rent payments which my landlord made official to both Bairstow Eves & Countrywide & so was logged on my record. I never once broke the official agreement & never once had any issues during the 6 monthly visits to inspect the property. As my landlord said I was the 'model tennant'. So imagine my utter disbelief that I now find that Bairstow Eves Cannock would not fill a Home Let reference in for my new letting agents potentially causing me to have to vacate the property!! Thankfully my ex landlord stepped in to rectify the situation. I find it bemusing as during the sale of the property I was told by Baistow Eves personnel that they would find me a new rental with them if it didn't work out with the new landlord. I smell sour grapes & total unprofessionalism. I have an eight year rental history with them & now they are besmirching my character which I am making a formal complaint about as the consequences of their behaviour has serious implications to me going forward. I have nothing to reccomend about this branch presently.
5/5
TrustpilotAm really grateful for the letting…
Am really grateful for the letting services,all went well smoothly thanks to Joseph.thankyou Joseph for your help
5/5
GoogleGreat , smooth and simple. Great customer service and great understanding. Kieran did a great job, thanks guys!
Thank you for taking the time to leave us this tremendous 5* review Max. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had Georgia, she was really helpful and answered all my questions.
Thanks Hattie for your great 5* review. Kind regards, Lucy, Customer Relations Team
4/5
TrustpilotPurchase
I was informed in every step. They were helpful in the process especially when I had to clarify certain things.
1/5
TrustpilotThe Worst Property Agent Ever
The worst estate agent ever we’ve encountered. We’ve booked a viewing with them on Saturday 12:30pm, a lady called to confirm this appointment on Wednesday right before that. Soon we’ve also received a confirmation e-mail without our details on it stating viewing time on Sat 12:30am. We didn’t pay much attention and believe that “am” was just a typo mistake. When we arrived the door of that property on Saturday 12:15pm, no one showed up even we’ve waited half an hour. We called that lady and she said she didn’t arranged anything on 12:30pm! Without apologizing, attitude just like asking us to go away don’t bother. We sent her back the confirmation e-mail, she just said she had re-arranged ours to 11am the same day and re-sent a confirmation (without name or details) to us, in which we dig into all our inbox and junk box we couldn’t find any of what she had said. It is quite interesting when you gonna re-arrange an appointment, you need not to call or confirm with the counter-party. We haven’t received any missed call as well when we didn’t show up “on time” at 11am?!What even worst is that, we popped into the shop an hour later and would like to re-book viewing for this property. That lady rejected and said that was already under offer stage, she’s not gonna arrange viewing anymore. Wow! All just happened within 2 hours? Amazing!Wasted our 3-hour traffic time and vacant half-day of our only rest day of the week for this irresponsible estate agent!
5/5
GoogleVery happy with the outcome and how fast everything was sorted for us
Many thanks Mickey for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWanstead Branch
I have rented a property for 7 years before I bought my own. I dealt with Elaine Hutton regularly. She was delighfully helpful and lovely all the way through. I can recommend the branch and it's people and would positively deal with them again.
1/5
TrustpilotLack of transparency
Lack of transparency, poor communication, and no meaningful mortgage advice
5/5
GoogleGood customer service, Kerian the letting negotiator was amazing and professional throughout our renting process.
Thanks for the excellent 5* review Stephanie! Thanks for your thoughtful comments about Kerian and our Nottingham team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could give a zero star I would
If I could give a zero star I would. Takes them months to fix damages, zero communication.. and basically told us they can’t do anything about a mold problem. They would just need to replace a part of a board.. but no can do. The house was given to us with light fixtures hanging off of the ceiling…. The stairs bannister was hanging off, the house smelt like an actual pig had been living in there for the passed year. We paid 6 months up front because we are relocating from abroad but they have completely taken advantage of our situation. I will never rent through the this company ever again.
5/5
GoogleI cannot speak higher of Megan at BE. She does a great job for me year in year out and I have been using them for roughly 5 years. Really impressed with the level of service and they always manage to get my properties let! A job well done!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googledarcy treated us very well and provide excellent service.we are really thankfull
Thanks Gurnoor for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEverything perfect, all of them! The team! Specially Kieran. Thank you guys!
Hi Denis, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a perfect experience with our team, especially Kieran. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotUSELESS SALES TEAM! So rude!
I enquired about seeing a house, and was met with utter incompetence by Abigail Coombs, the sales assistant, and her equally as useless male manager - who’s name I can’t remember. When I called to ask to view a house, I was put onto her manager, despite saying I didn’t need to speak to her manager, because it was out of my ideal spend. Just because I don’t want to spend over X amount, it doesn’t mean I can’t. However, I understand perhaps they didn’t want their time wasted. I then had to have this same conversation with her manager, some absolute shmuck, who asked me very pointed questions, his tone was appalling, to “check” I was eligible. Ie: Despite saying I have my AIP, I was asked how much deposit I’m putting down - why does that matter? Anyway, I was then promised a call back from Abigail and a house viewing confirmation, as soon as she was off the phone. Well, it’s been a 24hr phone call, and despite emailing last night, no one has come back to me. When someone I know, called her last night, she asked them to “make it quick” because she had to go home. What kind of agency is this?! They’re a JOKE.
5/5
Trustpilottheir service was very professional and…
their service was very professional and fast regardless of the current covid 19 situation, i was able to view and have all documentation for my new apartment done in less than 13 days. really satisfied.all thanks to Alice. I
5/5
TrustpilotWell Done to Jamal for a hitch-free move in
Recently moved into a property. Jamal from Bairstoweves Purley way Branch made the whole process easy and hitch free. Well done to him
1/5
TrustpilotDisgusting Customer Service
Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.
1/5
TrustpilotDisgusted - no heat or hot water for 3 wks!
Disgusted how they can brush off my daughter, who has been a perfect tenant of them for years and tell her waiting 3 weeks for hot-water during a UK winter, that her issue was dealt with in a timely manner! is just atrocious. Every tenant has a right to hot water and be at a minimum apologised to if it is not supplied. After reading and see the appalling score they have on here I cannot say I am surprised. My daughter who is a shy, polite hard worker, wrote a email of complaint but rather than responding and addressing her issues, and looking into why it took so long to address them, apologise for how uncomfortable and distressing it was for her to be freezing in her home while not being able to even bathe in her own home, to me in unbelievable. I can see they haven't even bothered to respond to anyone's issues on this site either which just confirms that customer service is not any priority for them.I have advised her to contact their ombudsman 'The property Ombudsman' (TPO) which you can google and will help her to do so. But I suggest all the other reviewers who have had issues do they same so the company have to be accountable for not providing the services they are paid for.
5/5
GoogleWe've been in the process of buying a property. Joe, Shradha have been amazing with helping us out!
Thank you Raphina for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie, she has offered me good service, very helpful, she is the best manager in Nottingham
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI would like to sincerely thanks Dee…
I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!
5/5
GoogleAmy and Kieran gave great service and moved me in a week!!Highly recommend for anyone looking to rent! Superstars!
Thank you for taking the time to leave us your wonderful recommendation and 5* review BIADUM AKWANTI. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Nottingham won Gold.
Tell us what you need and we'll put you in touch. Bairstow Eves Nottingham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
