Bairstow Eves Lettings Nottingham reviews

★★★★★ 1/5

Google

Dear Bairstow Eves, I have approached you due to your brilliant reviews and happy custommers. I can personally say that the service you have delivered to me is under standards - and this is very politely said. Your Estate Agent Callum Polak has showed me a property in Nottingham having all bills included which I liked and agreed to rent. I have asked him to send the Tennant Agreement so that I could read it before signing it. At the moment I was living 2.5 hours away from Nottingham and my reasoning was to read the contract before travelling 5 hours to sign it. This process lasted from November 2018 to January 2019 and my move date was closing in without me actually reading the Contract. Callum Polak has forwarded my emails to Mollie Mann and Sophie Buckthorpe and thse ladies went through all sort of tricks in order to postpone sending the paperwork over: they were promissing to send the contract on the following week, or the next day, or in the following hour. It lasted more than a month. When calling their office,their colleagues were constantly putting me on hold and then telling me these ladies are unnavailable because they were having lunch ( at 2 in the afternoon, at 4 in the afternoon, at 9 in the morning, at 10 am, at 11 am, at any hour I was calling them)or they were out of office and will come back to me on the following day. And this was going on on a daily basis, with the moving date closer and closer. I have finally said that I won't rent the property and I agreed losing my deposit due to this.I was sick of this kind of treatement from Sophie Buckthorpe and Mollie Mann. And then finally they have sent the Contract with a load of mistakes : - the rental fee in the Contract was GBP 150 larger than agreed - even though the property was advertised with all bills included the Contract was stating that bills were have to be paid by me, even though: -I have asked the letting agent to sort out the heating in the bedroom and that was not sorted- and we were in December allready - doors on property weren't closing/openig properly and that wasn't sorted- it still isn't - entry door had a big gap between it and frame and without proper heating winter cold was getting into the apartment -none of my conditions to move in were sorted: heating, hot water, etc. After reading I have asked Mollie Mann and her manager Sophie Buckthorpe to rectify the Contract as per our agreement and send it back. It didn't happend and they were again unnavailable over the phone or email. I have called the Letting Agent Callum Pollak and he promissed all will be sorted and please give me a good review on Google. I didn't get the Contract as requested and still no answer to my calls. So, Callum Pollak, this is my review for you: you are selling properties which are under standards and you promise that problems will be fixed and they arent't. You are also 'unnavailable' over the phone when facing custommers complaints and you don't answer your emails again when facing complaints. MY rating for you: minus one star. Please look for another job. Same for Sophie Buckthorpe and Mollie Mann. When the signing day was actually next day, Sophie Buckthorpe called and asked me to pop in to their office to sign the paperwork. She again promissed the Contract will have all the required amendments and the entry door will be fixed, heating will be provided, windows will be repaired. Next day, the contract had same mistakes: -larger rent -bills not included -the agent was going to contact suppiers in my name and have new contracts in my name for electricity, water, gas, phone,concil tax. We have argued with Sophie Buckthorpe and in the end she had agreed to add one line at the end of the contract: ' Landlord is notifying you that she will pay all bills' . But refused removing all those lines saying that they will contact suppliers. She added another line: ' This line is invalidating lines 2 to 5 '. It still wasn't totally correct but I have signed. Big Mistake ! After two months in the property, Spark has called me asking when I am paying the bills.

Fabius · 18 June 2019

★★★★★ 5/5

Google

I don’t often write reviews, but wanted to take a moment to acknowledge a member of Bairstow Eves-Nottingham branch team, Sophie. Having lived abroad for several years now, Sophie has managed my property with such care and professionalism that it has made living away so much easier. Whenever I have had any kind of difficulties, Sophie has helped me to resolve them literally within minutes of me contacting her. She always puts my mind at rest and is so super-friendly, she is an absolute credit to your company. Thanks Sophie.

Nicola · 18 June 2019

★★★★★ 5/5

Google

This is a first class estate agent. As a landlord I have a wonderful experience. I needed to rent my house due to a temporary contract in New Zealand. B & E was efficient, fast, understanding our needs, and empathetic. Dominick made the valuation and Tiffany showed the house. We had a positive surprise with the number of candidates they brought. Everything was smooth and professional. Dominick and Tiffany are always available for our queries, something very important with us staying now overseas. I had a lot of experience in the past with well known estate agents in Nottingham. B & E is not only the best, is the only one that was good for us. I think the personal element is key, and hence the names of the people who worked so well with us. It is my understanding that our tenants are also happy with the service. I have also B & E managing the letting with their service, and I find it second to none.

Daniel · 18 June 2019

★★★★★ 5/5

Google

Georgia was the agent sorting my new place for renting and was very useful and easy to set all up, which takes the stress off from moving out to a new city. Thanks!

Carla · 15 October 2024

★★★★★ 5/5

Google

Myself and 2 other students got in contact to quickly secure student housing in Nottingham. From day 1, Megan Ashton has been flexible, helpful and has gone above and beyond. She has always replied quickly to our emails, and has always ensured every question is answered. Megan has made what is often a very overwhelming and complex process, very easy and smooth! 10/10!PositiveResponsiveness, Quality, Professionalism, Value

Isabela · 17 June 2022

★★★★★ 5/5

Google

Hi, I just found the property through zoopla and went for the viewing at the neck moment of my viewing time. I really appreciate Kiren shaw from the first moment that I met him he was very helpful and kind to us and he updated every single details to us from the beginning till collecting the keys and he is very polite and patience for every single necessary that I needed. Thanks to u Kiren and Bairstoweves Bhavya

Bhavya · 17 November 2024

★★★★★ 5/5

Google

Absolutely fantastic service from Alice Ingram and the team at Bairstow Eves Maid Marion way, Nottingham. A credit to the estate agency, Alice was always there when you needed her; to answer any questions or to chase enquiries. Her customer service is impeccable and such a lovely person. Will definitely recommend to friends and family.

Sam · 17 June 2023

★★★★★ 5/5

Google

Great service, I just completed a move into a new place using Bairstow Eves. Grace and Sharon made everything involved as smooth and seamless as possible and went the extra mile to do so with any complications along the way.

Taig · 17 May 2024

★★★★★ 5/5

Google

Kieran and the team have been a dream for us as we move into our rental property! Always in touch with updates and fast to get things moving, not pushy at all and we're overall very pleased and very grateful!

Hannah · 17 May 2024

★★★★★ 5/5

Google

I have recently been dealing with Talea Stanley at Bairstow Eves. Talea has been extremely helpful to me and nothing was too much trouble for her. Talea was polite and friendly to me and found out all the information I required in a very professional manner and quickly too. She was the face of the Nottingham office for me and represented them well. I will definitely use their services again.PositiveResponsiveness, Professionalism

Eileen · 17 June 2021

★★★★★ 5/5

Google

Gillian has been great over the past couple of weeks with my phone enquiries towards her. She has been ever so helpful and patient. She also introduced me to video tours which I never knew existed and has helped me with viewing them and continued to send me properties over. Thanks a lot Gillian, you have made my life so much easier! I will definitely be recommending you to my pals!

Clova · 17 June 2021

★★★★★ 5/5

Google

Georgia has been a big help while my partner and myself found somewhere to move to after a no-fault eviction. Kind, polite, friendly, and extremely helpful.

Johnny · 22 December 2024

★★★★★ 5/5

Google

Jillian was amazing from the start our application to the end of our move. She managed to pull off the impossible and move us in such a short time frame. She was consistently polite, understanding and VERY patient, especially will all the calls she dealt with from us on a daily basis! We can’t thank you enough, and our new home is absolutely beautiful!PositiveProfessionalism

Amy · 17 June 2022

★★★★★ 5/5

Google

My agent Georgia was so helpful and informative. She was amazing during my viewing and helped with any questions. She’s so friendly and kind and i can’t recommended her enough!

Lucy · 15 October 2024

★★★★★ 5/5

Google

The lettings team were really helpful and efficient letting my property, theres no better team to ask for. I will always choose bairstow eves, and will continue to recommend them to everyone that asks for a professional and helpful letting agent. Talea was also helpful on sending over required documents I requested, she is very polite and has a very professional manor. Thank you Bairstow eves ☺️PositiveResponsiveness, Quality, Professionalism, Value

Connor · 17 June 2021

★★★★★ 5/5

Google

As a first time buyer, bairstow eves made my move simple and easy along every step. Alice kept in touch with me frequently with updates and took the stress away whenever she could. They were all polite, friendly and efficient and I’d 100% use their services again for any future moves. Highly recommend.

Sarah · 17 June 2023

★★★★★ 5/5

Google

Very friendly and helpful from viewing, application process and through to moving in. Very good communication and made the whole process easy and stressfree. Very happy with overall experience

Robyn · 26 March 2026

★★★★★ 5/5

Google

Evelyn was amazing with me getting me a place in time and straight forward she is lovely and cherpy my family also really liked her thank you

Shaniqua · 17 November 2024

★★★★★ 5/5

Google

Imogen Atkinson was amazing with all the process! Thank you

Silvia · 15 April 2026

★★★★★ 5/5

Google

Fantastic letting agent! Elena Watson pulled out all the stops (even with the pandemic going on) and treated my rental property like her own! Took lots of fabulous photos and a video and the marketing was 1st class. You really couldn’t be in better hands! Thank you Elena Watson! And when we’re allowed to make non essential journeys again I’ll definitely be buying you a drink . Lyndsey CrossleyPositiveProfessionalism

Lyndsey · 17 June 2021

★★★★★ 5/5

Google

Really professional and discreet service. Always answered queries quickly and with excellent knowledge. No hesitation in recommending Sophie and her team to others.

Kason · 8 January 2025

★★★★★ 5/5

Google

Georgia has been fantastic through out the process of moving house she been very help.She is really friendly and easy going make the process very smooth sailing .

Nathan · 27 October 2024

★★★★★ 5/5

Google

Thank you so much to Georgia Frudd who looked after me the whole process it was hassle free and she always made me feel at ease.

Ellie · 24 November 2024

★★★★★ 5/5

Google

I'd like to thank Demi-Rose Woodward Property Manager at this branch for organising and managing the repair of my bathroom toilet for my tenants. Especially after I was personally ripped off by a cowboy plumber to the tune of £300 for the same fix, who was just an embarrassment. Thanks again Demi

Robert · 17 June 2023