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★★★★★
89 reviews across 2 platforms
209 Plumstead Road, Norwich NR1 4AB
Your Move's Norwich office at 209 Plumstead Road is rated 4.6 out of 5 across 89 reviews on two platforms, including 88 Google reviews rated 4.6. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleWe purchased a house through Your Move Bennetts and it was an excellent experience. Emma was always available to answer any of our questions and concerns and went above and beyond to ensure we were able to purchase our dream home. Simon was always very accommodating with scheduling viewings. We really couldn't have had a better experience and would recommend them to anyone.
4/5
GoogleIm relocating from London to East Anglia and recently registered with several Estate agents in Norwich. I can honestly say out of all of the agents Your Move Bennetts were the best at keeping me up to date and informed on the latest properties for Sale. Emma knew exactly my requirements and kept in constant communication with me. Extremely professional service!
5/5
GoogleWe recently sold our house with Your Move Bennett's in Norwich and can recommend Emma and Lee very highly. The service is excellent, very responsive and they work hard with all the other parties (buyer, seller and all other Estate Agents and solicitors in the chain) to find information, chase delays and resolve problems.
5/5
GoogleLee and his team were very helpful and considerate from the beginning. They listened to what we said and kept good communication throughout the process but without any pressure or attempts at hard selling. Definitely recommend 🙂 …
5/5
GoogleYour Move was the estate agent we bought our house through in Jan this year. Emma, Lee and Jack were absolutely brilliant. We were in a long and complex chain, they all went above and beyond, speaking with other parties to make a difficult …
5/5
GoogleWe bought our first house, recently. Emma Cox was the seller's agent and we can't recommend her, and Your Move Bennetts highly enough, for their commitment to arranging all the paperwork and getting things chased up in good time (and with good humour). We'll definitely consider using them if we sell our house any time soon.
5/5
GoogleWe bought our first house, recently. Emma Cox was the seller's agent and we can't recommend her, and Your Move Bennetts highly enough, for their commitment to arranging all the paperwork and getting things chased up in good time (and with good humour). We'll definitely consider using them if we sell our house any time soon.
5/5
GoogleThese guys are absolutely brilliant, Especially Lee Kirby, he was always there when I needed advice or help with anything and made the selling of the house a lot easier I can’t thank him and your …
5/5
GoogleWe purchased our property through Your Move Bennetts in Feb 2015, and I would highly recommend them. From first contact, they gave excellent customer service - keeping us up to date and well informed. A very smooth process, and minimum stress - thank you Emma
5/5
GoogleHuge thanks to these folks - particularly Simon - for making a property search so swift and easy. Really efficient, responsive and helpful. I can’t thank enough.
5/5
GoogleDelighted with the service from the lettings manager Simon Coates at Your Move who found me a lovely flat in Norwich, and since the start I have been thrilled with the service. I had to move during a stressful time for me but Simon’s efficiency and re-assuring nature made it all seem so straight forward. Also I’m not technical so when I had to repressurise my boiler he even popped out to do that for me as it’s such a simple job, otherwise I would have been billed by a plumber! I highly recommend this agency.
1/5
GoogleHuge disappointment! I will never deal with this agency again! They take advantage of your understanding and patience. 1 month passed and still did not get my secured deposit back. They are playing with the money for their own use. I will look to take this matter to the right authorities.
Nadya, we are reviewing our previous reviews and are disappointed with your comments which sorry to say are untrue. We believe the issue arose from having incorrect bank details from yourself, which we amended once we realised the money had bounced back, of course this delayed the usual time it takes to return deposit monies. Your comment about "playing with the money for their own use" is factually incorrect and disappointingly unfounded. We have no access to the bank account from branch which the deposit monies are lodged in to, so your accusation is completely ungrounded in reality. We believe you received your money ok in the end without having to take your issue further. Regardless, we hope you are keeping well and feel we had a good relationship with you as a customer of ours, adding to the further regret we feel with your review.
5/5
GoogleI sold my house with Your Move Bennetts this year. I was very impressed with the service I received. At my first appointment Lee turned up at the specified time and explained all costs involved and was very professional and friendly in his approach. I was kept informed at all times by the very helpful and friendly office based staff who I felt I could contact at anytime with any queries or concerns of which I had quite a few having not sold a property before. My phone calls were always returned promptly if my queries could not be answered at the time. At the same time my partner was also selling a property with another estate agent and the service he received was not as professional and helpful as Your Move and their fees were also higher. Even when my first purchaser pulled out of the sale Your Move staff arranged several viewings for the following day resulting me reselling my property within less than 24 hours which enabled my partner and to secure the property we wished to purchase. The sale of my property went through smoothly and I would certainly recommend the staff of Your Move and would not hesitate to use them if I was to move again in the future. Overall I would rate them 10/10. Tanya Bradshaw
5/5
GoogleLee at your move has been amazing in helping us! We only decided yesterday that we needed to put the house on the market and within 5 hours he had come over for our photos to be taken and the pictures will be up on the website tomorrow! I am 38 weeks pregnant and he was so helpful when taking the pictures and helping me move things in the house so they were out of shot! His friendly nature helped reduce the stress around selling a house. His suggestions on viewings were also really thoughtful considering our new arrival will be with us soon! Thank you!
5/5
GoogleA most excellent experience with Your Move Bennetts. Everything was dealt with in a most professional, prompt and courteous manner. A special mention to Simon who was particularly outstanding.
5/5
GoogleVery happy with the service offered by Your Move Bennetts. From the moment I rang to arrange a valuation, through to the moment we completed, I was impressed with the professional and courteous manner in which I was treated. Lee, who did the valuation was thorough and polite and explained everything for me. Emma, who I dealt with over the phone kept me abreast of everything that was going on in the chain and fielded my question admirably. They say that moving house is one of the most stressful things that you can go through; but by using Bennetts Your Move it certainly wasn't for me.
5/5
GoogleWe've just sold and bought with Your Move Bennetts and have to say that the whole experience was made less stressful due to the great team at this branch. We initially met Lee, who immediately understood what we were looking for and what we wanted to achieve. Emma coordinated our sale & purchase, and was fantastic. She cares about the customer and treats you as she would want to be treated. She dealt with every part of the process with a high level of professionalism and was a pleasure to deal with. Alice arranged our financial requirements, and again, had a very high level of professionalism. The whole process was made a far less stressful time because these guys cared as much about the customer as they did about the sale. I would recommend to anyone considering a house move to use YOUR MOVE Bennetts !
5/5
GoogleHi we have used Right Move before and this is why we used them again and will continue to do so. After various issues with other agents which are either very pushy or are prepared to just blatantly lie about what they will do etc, we have found Your Move to be everything a customer would like in a very efficient and professional manner and at times more!! I could not speak any more highly of Your Move and was happy to meet with Dave from the start who was very genuine and honest about our situation. I must also give huge credit to Emma who was always there to help and was extremely proficient and knowledgeable in the business and our concerns and was very willing to help in every way possible she could!! ...excellent service all round!! Mr and Mrs Thompson
5/5
GoogleI don't usually write reviews, well not positive ones anyway as we all know it's too easy to complain instead but... Having seen another review I felt compelled to share my experience to give a balanced perspective. After viewing a house with your-move bennetts, I was so impressed with both the office staff as well as the person that accompanied me for the viewing that I decided to use them to sell my own property. Throughout the process, Lee, Emma and the rest of the team kept me up to date with every aspect of my sale from the initial listing/viewings through to completion. I've sold 4 houses in the past and this was by far the best experience I've had - selling is stressful but the team you choose can make the whole thing a lot easier. I would have no hesitation in recommending them to others (I've already done so with a work colleague!).
5/5
GoogleYour Move have been the best Estate Agents I have ever dealt with. Special thanks to Emma who has been a great support and help throughout the process.
5/5
GoogleEmma kept us up to date at all times and was very understanding about how upsetting it was for my Mother to sell her home
5/5
GoogleYour move bennetts staff were really pleasant and professional , - Unlike the local agent whom acted for us on our house sale. Proactive and keenly responsive. Dealt with the same member of staff throughout our purchase, Good to have continuity which makes things easier and adds that personal touch.On a couple of occasions we spoke to another staff member whom was equally helpful and pleasant . We would highly recommend this agency.
5/5
GoogleFantastic team at Your move Bennetts, in particular 'Lee and Simon'. The honesty and integrity that this agent holds is second to none! They were happy to listen to my requirements as well as offer sound advice. The communication from sale to completion was absolutely superb. I would recommend anybody that wants an honest, fair and co-operative agent to seriously consider this estate agency. Thank you all!
5/5
GoogleWe have just completed a year long tenancy with Your Move. We were more than happy with the friendly staff, quality of information and speed of service. We had a lovely year in the property and when things did need repairing (rarely) or we had a query it was instantly sorted out. Moving on but will definitely lean towards using Your Move again in the future...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Norwich office has 89 reviews across two platforms: 88 on Google, 1 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Your Move Norwich is rated 4.6 out of 5 across all 89 reviews, and 4.6 out of 5 on Google from 88 reviews, checked 9 October 2026.
Your Move Norwich, 209 Plumstead Road, Norwich NR1 4AB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
