Websters Estate Agents Norwich Norwich reviews

★★★★★ 5/5

Google

This is the first time I have rented a property through Webster's and after renting several properties in Norwich I would say they are the best estate agents we've had. Emily Spall‑Hanson has given the best customer service and was very patient with me when I was asking so many questions. She gets back to you with information in a very timely manner and is a pleasure to speak to over the phone. I'm extremely happy with the service I have been provided and I would highly recommend them.

Gemma · 31 May 2022

★★★★★ 5/5

Google

I bought my first property through Websters (completed early March 2022) and I have only good things to say about this estate agents! All the team I dealt with were friendly, helpful and reliable. Chris in particular, couldn't do enough to help and support me through what turned into a seriously painful and drawn-out process due to my incompetent solicitors. When the buyer was threatening to pull out and I was at my wits end, Chris helped to smooth fraying tensions and went above and beyond to hand deliver documents for signing to solicitors' offices. He gave me much appreciated moral support when I felt like no one had my back. And when the sale was finally secure, Chris let me into the house on a number of occasions to deliver white goods, which was a huge help ahead of moving day. I really got the impression throughout my experience, that here was a bunch of people who are not thinking only of their commissions, but are genuinely kind and caring, and want to make the buying and selling process a good experience for all involved. I wouldn't hesitate to use Websters to sell my house in the future (if I can face dealing with solicitors again!). Thank you so much!

Caroline · 31 May 2022

★★★★★ 5/5

Google

I cannot recommend Websters enough, the whole team, and most especially Alex, were considerate, understanding and friendly with the sale of our house which was at times very emotional for us. They were paramount in their professionalism and I wouldn't hesitate to use them again.

Shona · 7 July 2018

★★★★★ 5/5

Google

We have already recommended Websters to many friends. All the staff were friendly and professional from start to finish, especially Alex, who’s attention to detail was remarkable. Thank you for all your help! We are truly grateful for your help!

Peter · 6 July 2020

★★★★★ 5/5

Google

We've received great service from Websters so far. Emily is our Negotiator and has been so helpful - so quick to respond and has kept us updated with everything we need to know. Thanks Emily!PositiveResponsiveness

Jessica · 26 August 2021

★★★★★ 5/5

Google

Alex and his team handled the sale of my property in a professional and timely manner. I wouldn't hesitate to use Websters Estates again and have recommended their services to a number of friends. Thanks for all your help.

Thomas · 6 July 2020

★★★★★ 5/5

Google

Wonderful service polite professional and efficient. Emily with whom I dealt has been excellent going the extra mile to help me get sorted. Thanks so much Russell

Azorius · 26 August 2022

★★★★★ 5/5

Google

Just completed our house sale & would like to thank the Webster's team for providing such a professional & friendly service. They went above & beyond our expectations. We would thoroughly recommend Webster's.PositiveProfessionalism

Michael · 26 August 2021

★★★★★ 5/5

Google

Wonderful service polite professional and efficient. Emily with whom I dealt has been excellent going the extra mile to help me get sorted. Thanks so much Russell

Russell · 6 July 2022

★★★★★ 5/5

Google

Without Websters we would still be in our old house, they answered the phone every time we called - and did even more than expected when it was required. Couldn't fault them, thank you so much for our new home!

Kate · 9 October 2022

★★★★★ 5/5

Google

Chris at Webster’s was always willing to go the extra mile-engaging with teams or individuals which he did not need to do in order to get things done quickly and in the best way possible. He worked on his annual leave and took calls and answered emails whenever he could-far beyond what could be expected of him. It was his initiative and chasing and working for all parties involved that managed to save our sale and our purchase and make our move possible. A true asset to this estate agent.PositiveResponsiveness, Quality

Laurence · 26 August 2021

★★★★★ 5/5

Google

I recently bought my first property via Websters, and I could not recommend the team enough. Throughout the whole process, Oliver, Chris and the wider team, were always on hand to help problem solve, address any issues, and ensure everything was progressing on track at a timely pace. We all know that house buying/selling can be very stressful, but the team at Websters really did go the extra mile to make the process as painless as could be possible.PositiveResponsiveness, Quality, Professionalism

Daniela · 26 August 2021

★★★★★ 5/5

Google

I recently used Websters to sell a property I owned in Norwich. Having had a poor experience selling my late father's house (also in Norfolk but through another agent) only a couple of months previously my opinion of estate agents was pretty low. However, I'm pleased to say that Websters were both friendly and professional and redeemed my faith that there are still decent estate agents out there. They conducted all the viewings as I live out of the area and kept me well informed. Once an offer was accepted they proactively managed the sales process with practical advice and involvement where needed. They were always available and responsive with good cover and awareness by other colleagues if one member of the team was out of the office for some reason. What I particularly liked is that they always appreciated I was their client and ultimately they were there to act in my best interests, unlike my experience of other agents who have prioritised keeping the buyer happy and maintaining the sale at all costs. Equally though, they were very fair and effective mediators at more difficult points of the transaction. Thank you very much to Websters and Ollie and Chris especially. I will happily and whole heartedly recommend you to my friends in Norwich who may be looking for an estate agent in the future.PositiveResponsiveness, Professionalism

Lyndsey · 26 August 2021

★★★★★ 5/5

Google

Having recently sold our house with Websters, we couldn't recommend them enough. Alex, Ollie and Chris were fantastic throughout, they make a great team and helped us through the entire process.

Jo · 6 July 2021

★★★★★ 5/5

Google

Alex, Chris and the team were excellent when purchasing a property. They were extremely approachable and were more than happy to promptly accomodate several visits to the property. We would highly recommend Websters Estate Agents.

Tarang · 6 July 2020

★★★★★ 5/5

Google

I recently used Websters to sell my flat and I can't thank them enough - Chris and Alex did everything they could to progress the sale as quickly as possible, which at times proved difficult! I wouldn't hesitate to use them again or recommend them in the future. Thanks again!

Nadine · 26 March 2024

★★★★★ 5/5

Google

Very impressed with Alex, helpful from start to finish. Always available by phone and the main reason this deal went through. Thanks very much Websters

EUAN · 26 March 2025

★★★★★ 5/5

Google

Alex and Chris at Websters have been wonderful throughout our house sale, which took place during lockdown. Our property sold within minutes of open house (the photographs taken were gorgeous!) and even when the world came to a standstill, we still received regular updates with the progress of our sale. We were reassured throughout. Additionally, when part of our chain broke down, Websters chased a buyer who had previously viewed the property in question who bought it during lockdown. We were able to exchange within weeks. It was a tough time for both members of the team that we spoke to but they were charming, professional and efficient at all times and not once did I feel that our best interests weren't at the forefront of what they did. Service above and beyond what we expected. Thank you, Alex and Chris, you are superstars!PositiveResponsiveness, Professionalism, Value

Stacia · 26 August 2020

★★★★★ 1/5

Google

*Zero stars. Here's why you should NOT rent from Websters or use them as your middle man if you're a landlord: -They will knowingly rent properties with broken heating and water systems -They will ignore crucial maintenance issues time and time again -When they fancy it they will send out really poor contractors, incapable of even fixing leaking taps and sinks. -They WILL get sassy if you bring up their shortcomings and accuse you as tenants, of anything they can think of -They will wrongly charge you hundreds off your deposit claiming the property needs a deep clean (No deep clean costs that amount) if you contest, they say the next step is adjudication. In hindsight and after some research, we, as tenants, would have been within our rights to withhold rent. Do not recommend!

Was · 6 July 2020

★★★★★ 5/5

Google

I recently sold my flat through Websters, I found them very helpful from start to finish. The pictures they took of my flat were of excellent quality and really helped my flat stand out against others already on the market. I found all the staff there really helpful and they were very good at keeping me updated along the way with any developments. I would not hesitate to use this company again and i would highly recommend them to anyone looking to sell.

Alpington · 6 July 2020

★★★★★ 5/5

Google

If Carlsberg did estate agents… I could write a whole essay on how outstanding the team are at Websters, we …

Harriet · 22 April 2025

★★★★★ 5/5

Google

Having used Websters to both sell and buy a property, I cannot recommend Websters highly enough. Alex and the team are highly responsive and offer a great service.

Robert · 6 July 2020

★★★★★ 5/5

Google

We recently chose Websters to sell our terrace house in Norwich. It was a very good experience - we met Alex who was positive and practical and helped us to put the house on the market with efficiency. The team ( Chris and Oliver) were very good at communications with all parties . We would use them again!

Yvonne · 26 March 2023

★★★★★ 5/5

Google

I have recently sold a house with Websters, situated near-by. The speed and ease of this sell was a total surprise to me. Having a database of potential local buyers, Websters were able to quickly inform those likely to be interested and I had several offers within 24 hours of the property going on the market. The staff at Websters were, at all times, very friendly, efficient and professional. I have no hesitation in recommending Websters and thank them for a very smooth process.

John · 7 July 2018