Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy husband and I recently sold our house using Websters (recommended to me by multiple friends). I cannot fault one aspect of the care we received. We were initially looking for a quick sale; our house went live on internet platforms the same day that our photos (which were fantastic) were taken. We were kept in the loop at every stage. We had great viewing numbers throughout December! Progression through the sale was as quick as other parties could allow with great sales support from Chris who was always available to me. We had an unfortunate turn of events with our buyers pulling out just as lockdown happened. Despite a lot of tears over the phone and overwhelming panic on my behalf Websters continued to support us through lockdown. We had new buyers within a fortnight of lockdown lifting. I can't say that selling and buying a house is anything other than extremely stressful but Alex, Ollie and particularly Chris, minimised that stress as much as was possible when our lives were increasingly stressful with work! I was kept up to date throughout without feeling pestered. Chris went above and beyond on many an occasion to facilitate our completion. I have not one bad thing to say. I have and will continue to highly and strongly recommend Websters to friends. I can't thank Alex, Ollie and Chris enough for everything they have done to get us into our dream, forever home! A most sincere thank you to them.PositiveResponsiveness, Quality, Professionalism, Value
Rhiannon · 26 August 2021
★★★★★ 5/5
GoogleJust bought a house through Websters and were very impressed with our dealings with the whole team; Olly, Chris and Alex. However a special mention has to go to Chris, as the after sales manager he went over and above smoothing out issues and helping to get the sale over the line. Wouldn’t hesitate to buy or sell through Websters and work with Chris again in the future!
Sam · 26 March 2024
Agent replied · 31 May 2023
Thanks for your comments. I will pass your excellent feedback to all the sales team and give a special pat on the back to Chris. 🙏 …
★★★★★ 5/5
GoogleWe were in a chain of 4 houses, and it was probably one of the most complex chains I’ve heard of, a fact that could have folded transactions long before completion. However, Chris and the team at Websters went above and beyond what was expected at every step of the way. The depth of experience and the professionalism of your approach frankly put the other agents in the chain to shame and I would ascribe the fact that I’m sitting in my dream home after a successful transaction purely down to your effort and perseverance in the transaction.
Our entire family just wanted to thank you and the entire team at Websters for all your hard work.
I would definitely recommend Websters as an agent to my friends and family.
Johan · 6 July 2021
★★★★★ 5/5
GoogleTotally professional and knowledgeable, helpful and responsive. Real customer service and excellent advice from the initial valuaion through to completion. Alex, Toby and (especially) Chris were first class.
Kitty · 26 March 2025
★★★★★ 5/5
GoogleOliver at Webster’s has been great from the initial viewing all the way up until completion this week. He has been very helpful on a number of occasions and was always happy to help out where he could.
Would definilty recommend Webster’s and Oliver.
ThanksPositiveQuality, Professionalism
Sam · 26 August 2021
Agent replied · 6 July 2023
Thanks Sam for your kind comments. I will pass on your thanks to Oliver. Charlie
★★★★★ 5/5
GoogleWebsters sold our house, found our next house and guided us through to completion in a long complicated chain. Huge thank you to Chris and the team.
Alex · 26 March 2025
★★★★★ 5/5
GoogleThe team at Webster's has looked after my rental property for the past 5 years and has recently helped to sell my flat. The service they have provided has been excellent, both during the rental period and through the sales process. As a landlord, they removed all of the hassle of dealing with a rental property and when selling the flat, they found a buyer quickly and ensured the process of the sale progressed smoothly. I would have no hesitation in recommending Webster's when buying, selling or renting a property.
Mike · 26 March 2023
Agent replied · 31 May 2023
Thanks for the kind comments. I’m delighted you had great experiences with both our lettings and sales team.
★★★★★ 5/5
GoogleWe have now sold one property and bought two with Websters. As with many movers, ours was a protracted, obstacle-strewn path but all the agents we dealt with were polite, patient and constructive. Specific thanks are due to Ollie, Alex and especially Chris for guiding some difficult negotiations and going above and beyond. We wouldn't hesitate to use Websters again and it's a pleasure to recommend an excellent local firm.
Nick · 31 May 2022
★★★★★ 5/5
GoogleRebecca has been outstanding. I have been a very difficult customer for her and she’s dealt with my situation with respect and kindness.
If you need a rental property or a letting agent, you can trust Rebecca.
Thank you so much. You have made me so happy.
Shannon · 26 March 2024
★★★★★ 5/5
GoogleWe had a very positive experience as tenants with Websters. Rebecca was extremely helpful and kind throughout the process of viewing and securing a tenancy, which went very smoothly and was organised quickly. All communications from Rebecca and the team were great, any questions I had were answered quickly and we were kept well informed throughout the process.
Lily · 26 March 2023
★★★★★ 5/5
GooglePerfect choice for renting properties in Norwich. Process was seamless right from viewing to move in. If exceeding expectation is an Art then Emily is the master of it. Emily assisted us right from viewing to contract signing and made the entire process hassle free. Emily was always approachable and addressed all our queries.Emily you are a Star and will definitely recommend Webster’s of Norwich.
Sandeep · 6 July 2022
★★★★★ 5/5
GoogleWe purchased our first home through Websters last year and couldn’t be more grateful for all their support in navigating us through house buying for the first time. Chris, from our initial visit of the property, gave us the most beneficial advice and was always on hand to support with any queries that we had throughout the entire process. They exceeded our expectations and would highly recommend.
Jess · 26 March 2025
★★★★★ 5/5
GoogleI have just sold and bought properties with Websters and cannot speak highly enough of the level of service they have provided. From the outset, Websters organised the viewings to take place over a set period of time, showing buyers around themselves. There was minimum disruption as a result.They only telephoned me when it was necessary and dealt with any queries efficiently. They even came out to my property once to check a query themselves, bringing a torch [I provided the stepladder.]. Websters organised the relevant tradespeople to quote for potential improvements.This family-run firm gave me trustworthy estimates on my own property and secured a sale quickly. Their costs were very reasonable, too.I have no hesitation in recommending them.
Jenny · 7 July 2017
★★★★★ 5/5
GoogleHaving failed to sell my house with other agents, I instructed Webster’s and was greatly impressed with the efficiency and professionalism of Alex and his team. They found a buyer and ensured that my sale went through smoothly. Selling a house can be stressful and it is reassuring to be supported in the process. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
GRAEME · 26 August 2022
★★★★★ 5/5
GoogleChris and team helped us through a tricky move. Thanks again 👍🏻 …
Harry · 26 March 2025
★★★★★ 5/5
GoogleSo far during the buying process all Websters staff have kept me in the information loop and been professional and helpful in every way.
Vivienne · 19 March 2026
★★★★★ 5/5
GoogleI've recently completed on the purchase of a property being sold via Websters and I've had an excellent experience with them as the buyer. Without doubt I'd recommend them and I know I'll be coming back to them should the time come that I look to move again. Having dealt with many estate agents, the team at Websters have a great reputation for being one of the best in Norwich.
James · 2 November 2022
Agent replied · 31 May 2023
Thanks so much for the review. It's great to hear that we look after our buyers too! Wishing you all the best in your new home.
★★★★★ 5/5
GoogleMy partner and I just rented our first property together through Websters. We couldn't recommend Emily enough! Always so quick to answer any enquiries we had via email or phone calls, has assisted us in visiting the property before move in to measure up and has helped every step of the way so far :)
Jemma · 6 July 2022
★★★★★ 5/5
GoogleI have recently sold my property (2 bedroom apartment) with Websters. I did not choose the most ideal time to move with the market crash of 2022 and being January we were in the winter lull. Never the less Ollie, Alex and most notably Chris worked their bottoms off to get my property sold to a reliable purchaser. After sales Agent Chris saw my sale through and I cannot state highly enough how much of a credit to Websters he is. He saw the sale through from start to finish, gave me regular updates and was constantly chasing my purchasers solicitors. Chris also has great working relations with numerous solicitors which hugely lubricates the process (His recommendation of solicitor was also incredible), a quicker sale is always a better sale. If I was ever selling a property in Norfolk again I would absolutely use them, Professional, Personable and an absolute pleasure to deal with. Thank you so so much guys!
Matt · 26 March 2024
★★★★★ 5/5
GoogleWe’ve recently moved back to the city centre and Websters have made the whole process so easy! Emily has handled everything from our first viewing to now and we couldn’t have asked for better. No enquiry has been a problem and any issues have been rectified quickly, efficiently and kindly. Thank you Emily!
Jack · 6 July 2022
★★★★★ 5/5
GoogleIt was my first time buying on my own and they were very efficient.Arranged few viewings for me and gave me all the information that I needed.
I have dealt with few estate agents and Websters were the best estate agents to deal with.
Sale went through very quickly and no hassle whatsoever.
Ovidija · 6 July 2022
★★★★★ 5/5
GoogleWe recently sold and bought with Websters and very happy with the service we received. Olly, Alex & Chris all super-friendly, patient and helpful, taking a lot of the stress out of the process. Wouldn’t hesitate to recommend them to others, but we are never moving again!!!
Helen · 26 March 2024
Agent replied · 29 December 2024
Never say never Jonathan! 😂 Glad we could assist in your sale and purchase and delighted you were happy with our services. All the best in your new home. Websters …
★★★★★ 5/5
GoogleOllie, Chris and the team managed my Golden Triangle property for 3 years and eventually managed the sale. Throughout that time, the team were proactive, responsive and practical. They have a good network of reliable local handymen and builders. They know the market inside out and I would definitely recommend them for rental and sales!PositiveResponsiveness, Quality, Professionalism, Value
Harriet · 26 August 2021
★★★★★ 5/5
GoogleThe team at Websters, especially Chris, have been fantastic in helping me secure my home purchase. They have continually kept me up to date and replied to me swiftly through a challenging time and were very reassuring through the whole process. I never felt as though I couldn't ask a question or call for any help, they've been brilliant - thank you!
Ashleigh · 6 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
