Trusted Agent profile · Norwich
★★★★★
196 reviews across 1 platform
141 Unthank Road, Norwich, NR2 2PE
Websters Estate Agents's office in Norwich, at 141 Unthank Road, is rated 4.7 out of 5 across 196 reviews on 1 platform, including 196 Google reviews rated 4.7.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleI used Websters Estate Agents for a first time buy on my new house. Oliver and team made the entire process stress free with their good communication and professionalism. Thank you for a lovely experience. I would highly recommend.
Thanks for your kind comments. All the best. Websters
5/5
GoogleA massive thank you to Websters! Joe has been a star, he is so professional but with the caring sensitive manner which has made our whole process easy and smooth; we highly recommend Websters to be part of anyone’s experience with what can be a stressful time! Thank you.
5/5
GoogleReally couldn't be happier with their involvement in our sale and purchase. I would only have used Websters anyway but was not disappointed in the slightest. Chris is probably the easiest most honest estate agent I have ever dealt with and …
5/5
GoogleAlex, Chris and Ollie were extremely professional, reliable and so supportive during the sale of our house. Websters was recommended to us by a friend and we again have no hesitation to recommend them to anyone thinking of selling their home We would use them again and once again thank you for all your help and supportPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the kind comments. We have built our business on recommendations so it is great to hear you will continue to spread the good word! Thanks
5/5
GoogleWebsters are an outstanding estate agent. Communication was brilliant throughout a frustrating chain, and they went above and beyond to get us in our dream house. We will be forever grateful. Particular thanks to Chris and his phenomenal …
5/5
GoogleThe sales team at Websters have been incredible throughout the process of buying and selling. You can tell the team are extremely passionate and amazing at their jobs! Nicola especially has always been on our side, providing updates and chasing bits along we could not have asked for more. As well as Chris whose expertise got us out of a few bad situations!!
1/5
GoogleI would not recommend this agency. Poor service for renting. No boiler service in a year. Carbon monoxide detector, wires cut despite being property managed. This was replaced as soon as we raised this over 3 months into our tenancy. Property not in a clean condition, smelt of smoke despite being a non smoking agreement. It took several months to get rid of the smell. The smell returns when all doors are shut. Property and garden left in a better condition than when we moved but have to pay £75 for a very small garden and over £100 pounds for house clean which is ridiculously over priced for the size of property and clearly had not been done before we moved in! We have photos as evidence. Staff member who showed property and liaised with us when we raised issues no longer works at websters so our word against theirs. Sadly a poor service, money making exercise.
We value feedback and have investigated your comments but we have be unable to locate any record of your tenancy with us. We would really like the opportunity to discuss the matter further and resolve this please feel free to call the office on 01603 670646.
5/5
GoogleMy partner and I are looking for our first home to buy together and we have been dealing with Emily. Although we haven't found our house yet, Emily has been fantastic! She is very knowledgeable and happy to answer the 100 Qs we have. Her communication with us has been great and we can't fault her. She's a real asset to Websters, thanks Emily!
5/5
GoogleWebsters were the estate agents for the property we are buying and have been very helpful at every stage of the process. They worked closely with our own estate agents and between them have made it happen. Matt and Ryan (Drayton Office) were particularly helpful and responsive. Thank you.
5/5
GoogleRented a property with Websters (previously Langford Estates) for two years. They were great from start to finish, always extremely quick to respond to and action any issues we had over time, friendly and very helpful with the move out process. We were treated like so much more than tenants and they really valued our comfort. We liked them/the property so much that we recommended to a friend who is taking over the property from us!
Thanks for your lovely review. All the best with your next move!
5/5
GoogleWe recently sold our house through websters and couldn't be happier with their service. From the first valuation visit through to the sale completion, they were friendly and professional throughout. Our buyer ended up being particularly difficult, but Chris, Alex and the team ensured that they were always avilable to support and made what was a very stressful time feel a lot easier than it would have been without their help. We would (and do!) recommend anyone to use their services.PositiveResponsiveness, Professionalism, Value
5/5
GoogleIv have just purchased my home through Websters, I found them incredibly helpful, professional and efficient., they kept me updated and informed every step of the way. I would definitely recommend Chris and his team.
5/5
GoogleI was looking for just the right flat in Norwich and found one that Websters were showing. I contacted them and had a viewing arranged very quickly. The team was very courteous and very professional in their interactions, honest about the property, and handled the offer process very well, I was soon on path of purchasing. Throughout the conveyancing, Websters remained accessible and very helpful - big thanks to Chris for handling all of my questions! I felt that Websters went above and beyond for me, the buyer, and I'm sure they did for the seller too. I would certainly use Websters again and wish the team all the best as they continue to expand through hard work and good business.
5/5
GoogleA rare team of agile, talented individuals. Websters sold our property quickly during a very difficult period when buyers were scarce. With sound advice from the outset and throughout a sometimes fraught process they listened, offered practical solutions and were always available to move things forward in a calm patient and responsive manner. We were always kept fully in the loop even once, when appropriate, late on a Sunday evening. One could not have asked for or expected more. Not just providing a service and greater than the sum of their parts. Thank you Chris, Alex and Ollie for all your hard work.
5/5
GoogleI just wanted to say a huge thank you to Emily Spall-Hanson for all of her fantastic work managing my Norwich properties. I have very recently switched agents to Websters and Emily has been nothing short of excellent. Not only is she efficient, knowledgable and a pleasure to communicate with, but she has also gone above and beyond what I expected on a number of occasions. Emily has always responded incredibly quickly to any issues or requests (even on a Sunday evening!) and has left me feeling confident and comfortable in her skills and abilities. I'm really pleased to have my properties in the safe hands of Emily and Websters. Thanks 🙂
5/5
GoogleWe viewed a property with Ryan from the Drayton office yesterday morning and submitted an offer earlier today. That has now been accepted and he has kept me informed very promptly at every stage. We look forward to moving to a home close to our children and grandchildren.
5/5
GoogleHaving rented in East Anglia for the last five years, Websters have been, by far, the best property agent I’ve had. From the moment I booked the viewing to the final checkout report, they’ve offered timely responses, helpful advice and been a pleasure to interact with. Particular praise must go to Lettings Property Manager Anjella who went out of her way to make sure I had everything I needed and was always on the end of the phone for any additional queries. As previously mentioned, I’ve been with five different property agents, but Websters’ online system PropertyFile is the best - providing receipts for rental payments, consistent access to our tenancy documents and clear updates regarding maintenance issues. Would thoroughly recommend using Websters for rental properties in Norwich, just sad to be leaving them behind!
5/5
GoogleWebsters helped guide me through my house purchase in May this year. Toby allowed me to have several viewings and made sure that my that a price was agreed past close of business on a Friday. I had an answer before the weekend which I really appreciated as it was looking unlikely without his efforts to go above and beyond. Chris then took over the transaction to completion. He allowed me a viewing after offer and gave me time to measure up. He was kind, patient and very honest, with nothing being too much to ask. I was nervous of asking too many questions but he put me at ease and made me feel comfortable when calling up. Nothing was too much for Websters and they helped me get my dream home. They pushed the sale along, kept me updated in how I could avoid delays and were flexible when I picked up the keys. If I come to sell in the future, I no doubt would choose Websters and Chris to sell for me. Thank you for everything!
5/5
GoogleI have used Websters for a number of years and feel I can vouch for their excellent services across the board. As a tenant they ensured that all the necessary admin was in place in a timely manner when I rented property from them. Therefore, several years later when I wanted to rent out my house, Websters were my go to choice. Having met Rebecca and talked through my wishes, Websters took on the property on a fully managed basis for several years. I regularly communicated with my tenants and they often echoed praises for Websters efficient work and care of the property. I felt like my property and tenants were in safe and reliable hands. Recently it was time to sell the property and I have been guided through the process with the sales team. As an independent, family run business I can see that they have pride in their work and this is reflected in their professional manner. Highly recommend their services.
5/5
GoogleWebsters have good knowledge of the NR2 area and market. The team worked tirelessly (particularly Olly and Chris) to get the sale over the line, and we were very happy with the after sales service. Thank you!
Thanks for your kind comments and delighted we could help you in your move. Kind regards Websters
5/5
GoogleWebsters supported my family and I through a very long house move. They were so supportive and attentive throughout. I cannot recommend them enough. Chris, Alex and Toby in particular were fantastic throughout, offering guidance, insight and support. It was a real pleasure working with them.
Thanks for the lovely review. Pleased we could assist you with your move.
5/5
GoogleWell what can I say, the most helpful, intuitive agent I have had the pleasure in speaking to so far. Emily S at Websters was so friendly, whilst maintaining a professional and knowledgeable persona. I have been looking to invest in a buy to let in the golden triangle area and found that others whom I have spoken to weren’t able to provide me with the information I really wanted to know and a professional opinion to guide my investment into the best yield areas and properties. Thank you Emily for all of your assistance and I look forward to working with you in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBeing first time buyers we were a little nervous of this whole process. But we didn't need to worry at all, as the Websters team were brilliant in guiding us and making us feel comfortable. They worked so hard and did everything they could, to help us securing our first home. Especially Chris! I couldn't have asked more of him. Always there when needed. Worked extremely well with my solicitor and everyone else in the chain. Thank you so much.PositiveResponsiveness, Professionalism, Value
5/5
GoogleWe recently purchased a house through Websters and they made the experience as pain free as possible. We'd been warned to be wary of estate agents but Oliver and Chris were absolutely fantastic! Despite being busy as anything they always found time to update us on what was going on, when issues arose they were quick to inform me and let me know what steps they were taking to try and resolve them. We felt heard, respected, and valued. I cannot fault them in anyway, from being shown around the property for the first time, to picking up the keys, it was a wonderful experience (minus all the unavoidable stress). All in all, I'd fully recommend the services of Websters to anyone who needs them.PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
