Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleIt would have been good if someone from Savills or the developer attended when I got my keys, the house is not finished by along way and I don’t even have a downstairs toilet in my new build, no one has viewed this property to see if it was fit for handover, which it was not, I have a list of items( not snagging) but important stuff like heating programmers missing, how do you switch on or programme, very poor from both parties and no attendance from anyone.
Alan · 27 April 2024
Agent replied · 25 August 2024
Many thanks for your feedback, we understand there had been mis-communication between ourselves and our client for which we would like to apologise. We appreciate your time on site last week to discuss this further and to put a plan in place to work with yourselves and our client to ensure that the issues are dealt with in a speedily manner. Richard Aldous, Residential Development Sales Head of Region
★★★★★ 5/5
GoogleBen Rivett and the team were fantastic from beginning to end. We could not have asked for more.
Paul · 14 December 2024
Agent replied · 8 December 2024
Dear Paul Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Eastern Region
★★★★★ 5/5
GoogleWe purchased our home through Savills Norwich with Chana Bush and had a really positive experience. She was professional, trustworthy, and efficient and moved things along at a good pace. Chana accommodated multiple viewings without any issue and was a pleasure to deal with throughout. We would happily recommend her. Fantastic.
Justin · 16 March 2026
★★★★★ 5/5
GoogleAfter much deliberating with land agents, we decided to use Savills of Norwich to market and sell a property on our farm. We cannot fault them one bit. Ben was a delight to deal with and remained professional and courteous at all times. He was regularly on the telephone with updates and pushing to get the sale finalised. We would without a doubt recommend them to anybody who is considering them.
Katharine · 26 August 2023
★★★★★ 5/5
GoogleAcross the board Savills have been absolutely excellent. We have bought and sold with Savills and from our first encounter with Tom and then manager Natalie to Michaela and Paul we could not be more appreciative of their absolute …
Caroline · 16 August 2025
Agent replied · 9 October 2025
Dear Caroline thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Eastern Region
★★★★★ 5/5
GoogleSavills Norwich provided excellent service at every stage of the marketing and sale of our farmhouse.
Ben Rivett was an invaluable source of advice, both at the planning and valuation stages. The quality of his recommendations helped us readily achieve a very good sale. Natalie Howlett- Clarke handled the negotiation and completion stages with great professionalism. Her communication and responsiveness were first rate.
Moreover, I really enjoyed working with Ben and Natalie for their friendliness, honesty and good humour, as well as for their high level of professional capability.PositiveResponsiveness, Quality, Professionalism
Gillian · 26 August 2022
★★★★★ 5/5
GoogleI found Savills to be an excellent agency to deal with over my recent property purchase. Ben Rivett handled a challenging process with commitment & professionalism, addressing our concerns and questions promptly, on-call at any time and ready to be proactive to expedite the communication between solicitors, which made the experience feel manageable and ultimately achieved the successful purchase of my dream home. Would recommend Savills to all friends and family who are looking to buy or sell in the area.
Liz · 29 November 2023
Agent replied · 25 August 2024
Dear Liz Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Eastern Region
★★★★★ 5/5
GoogleOur house sale and purchase was handled very professionally by Ben Rivett and his team, communication was excellent at all times ensuring a very smooth process. I would definitely recommend Savills to family and friends.
Deborah · 26 August 2023
Agent replied · 25 August 2024
Dear Deborah, thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Eastern Region
★★★★★ 5/5
GoogleLaury was exceptionally helpful and very courteous. He was knowledgeable and made the buying process so easy. He organized everything. He was only a phone call away if needed. Everyone at Savills that we dealt with were pleasant and knowledgeable. We would highly recommend Savills to make their move less stressful. Thank you to all at Savills
Bob · 27 February 2024
★★★★★ 5/5
GoogleVery friendly, polite and accommodating staff.
We phoned 3 estate agents recently - 2 were very rude and patronising. Savills were a breath of fresh air - head and shoulders above their competitors in our opinion.
Well done to team and thank you for your help and guidance.
Martin · 15 March 2025
Agent replied · 25 May 2025
Dear Martin Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Eastern Region
★★★★★ 5/5
GoogleBrilliant service from the team during our recent house purchase. We moved from some distance away, but they were always willing to meet us on site, arrange for tradesmen in our absence and responded to emails quickly. Thank you Florence and team, plus Penny and Frances for the viewings too. Recommended. Will use Savills again.
Sarah · 27 February 2024
★★★★★ 5/5
GoogleI am completely overwhelmed with gratitude when I think about our experience working with Savills, and in particular, Natalie Howlett-Clarke. A challenging, lengthy process was managed with utter professionalism, patience and complete honesty. Natalie went above and beyond in her assistance not just with the purchase that she was managing but with advice regarding our 'no agent' sale. She was an absolute pleasure to deal with and clearly brings all of her skills and experience to work every single day. If ever I want to move again (not likely, as the house she found us is AMAZING), I literally won't call anyone else. A completely charming consummate expert and a true credit to her profession.PositiveResponsiveness, Quality, Professionalism, Value
K · 26 August 2021
★★★★★ 5/5
GoogleAn excellent service from Ben Rivett and his team at Savills.
Ben’s communication throughout the sale process could not be faulted. From the initial valuation, the production of the marketing brochure with photos and literature about the property, through to the viewings and the follow ups with the prospective purchasers.
After approximately 12 viewings within two weeks from the start of the marketing, we received several offers and exchanged contracts 4 weeks later. Ben was always prompt in returning my calls, often at weekends, and he was always friendly and helpful with his advice. The team at the office in Norwich were friendly, efficient, and informative and the viewing agent was excellent with the prospective purchasers. I had previously received a glowing recommendation about Ben from friends who had recently sold their substantial home in our town. The whole sale process was much less stressful than it could have been, and I would highly recommend Savills.
Gilly · 26 August 2021
★★★★★ 5/5
GoogleA truly remarkable service. Ben Rivett found us our perfect home, off market, through the contacts that he and the Savills Norwich team have established over many years. We couldn't be more delighted with what Ben has achieved for us; from pricing strategy of our sale to genuine reassurance throughout. The whole transaction has been faultless and a stress-free experience, and I highly recommend Ben and his team. A big thanks also to Louis de Soissons for all of his help, experience and wisdom. Alan Bird and familyPositiveProfessionalism
Ellie · 26 August 2021
★★★★★ 5/5
GooglePolly, Michaela and the team worked hard for us to get the sale through. I would thoroughly recommend them. They are professional, polite, knowledgable and helpful.
Heather · 26 August 2023
Agent replied · 25 August 2024
Dear Heather Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Eastern Region
★★★★★ 5/5
GoogleChana has been amazing support during my house sale .. she went over and above to get things sorted for me .. thanks you so much
Helen · 13 March 2025
★★★★★ 5/5
GoogleWe decided to go with Savills after our previous agents were missing mark and all I can say is they definitely lived up to expectations and beyond! We were lucky enough to deal with Polly who is exceptional at her job! (to be fair all the staff are helpful and efficient!) From informing us of what we needed to do get the house looking its best to in the end, managing a extremely eventful selling process, (to which our buyer pulled out twice!) Polly went above and beyond to ensure she would get us the sale we needed to relocate, even phoning us on her holiday once we exchanged! She is worth her weight in gold!
I can't recommend Savills enough and if we were ever to move again, they would be the only agents I would like to deal with!!!
Carley · 26 August 2020
★★★★★ 5/5
GoogleA top rate service by Ben Rivett and staff. From initial valuation through to completion a prompt, extremely professional approach executed with genuine enthusiasm, willingly and well. My calls were returned promptly and all messages relayed. When Ben's advice was requested it was given from the experience acquired through a good number of years in the business. I was very encouraged by the many viewings generated as a result of the excellent marketing, all of which were accompanied by an exceptional Savills Viewing Agent. During what has proved to be a difficult selling period for residential property I have found Savills to have kept their eye on the ball throughout, culminating in an agreement for sale within a 6 month period and conveyance within 6 weeks. With grateful thanks to Ben and Natalie and all the Savills team for selling the family home.
Amanda · 26 August 2020
★★★★★ 5/5
GoogleSavills was very responsive and helpful when we were searching for a house - Chana Bush in particular at the Norwich branch went above and beyond to help us find a lovely home. Reliable, communicative and very kind. I would recommend them wholeheartedly!
Penelope · 16 January 2026
★★★★★ 5/5
GoogleWe purchased a wonderful Georgian farmhouse through Savills Norwich. The whole process was smoothly and professionally executed by Bern Rivett and team. We were impressed, so we decided to ask them to market and sell our house.
Again they excelled themselves, getting the marketing and pricing just right. We got multiple offers within two weeks and we have exchanged 6 weeks later.
All the team were great, but also very personable and friendly. A joy to work with.
Eric · 26 August 2020
★★★★★ 5/5
GoogleWe decided to go with Savills after our previous agents were missing mark and all I can say is they definitely lived up to expectations and beyond! We were lucky enough to deal with Polly who is exceptional at her job! (to be fair all the staff are helpful and efficient!) From informing us of what we needed to do get the house looking its best to in the end, managing a extremely eventful selling process, (to which our buyer pulled out twice!) Polly went above and beyond to ensure she would get us the sale we needed to relocate, even phoning us on her holiday once we exchanged! She is worth her weight in gold!
I can't recommend Savills enough and if we were ever to move again, they would be the only agents I would like to deal with!!!
Carley · 10 December 2019
★★★★★ 5/5
GoogleI have nothing but praise for Ben Rivett of Savills. The advice, attention to detail, efficiency, price, and basic friendliness which he gave unstintingly made a tough decision - to sell the family home and another property - very, very much easier.
The first decision - which agency to use - was helped by Ben’s confident assurance and sound judgement, reinforcing Savills wider reputation. At all stages, Ben was willing to help with numerous small tasks which were challenging as it was a remote sale.
I would use Savills every time - and several friends and relations have been persuaded by my good experience of Savills to do the same.
Adam · 27 August 2019
★★★★★ 5/5
GoogleNatalie and her team provided excellent vendor service throughout a long and complicated sale of my Listed farm property. I was kept informed of every development as it happened with ongoing advice on how best to proceed forward. Natalie's excellent knowledge and experience was essential in navigating a forever changing market and staying calm!
Alastair · 26 August 2023
★★★★★ 5/5
GoogleWe would like to thank Ben Rivett at the Norwich Savills branch. Ben was extremely helpful, always answered our calls and guided us through the barn buying procedure clearly, nothing was every problem, even answered at the weekend! It was a great pleasure to deal with Ben Rivett and to help us make our process so easy and helpful Ben was vey trustworthy and reliable all the time. I would highly recommend dealing with Ben at Savills in Norwich. Thanks so much. Tom and Tiff Youngs
Tiffany · 27 August 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
