Trusted Agent profile · Norwich
★★★★★
2,370 reviews across 2 platforms
107 Unthank Road, Norwich, NR2 2PE
Part of Minors and Brady, see every office.
Minors's office in Norwich, at 107 Unthank Road, is rated 4.9 out of 5 across 2,370 reviews on two platforms, including 583 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Minors won in 2026.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely fantastic service from Sonya
Absolutely fantastic service from Sonya Balls. As a new landlord I find the whole process fairly daunting and overwhelming, Sonya has supported me every step of the way with frequent updates, always calling / emailing when she has advised she would, explaining areas I was unsure of. Sonya has really made the whole process so much easier and less stressful for me. She is a super star - thank you!!!
5/5
TrustpilotWorking with Lauren Newby in Lettings
Working with Lauren Newby in Lettings. Lauren is really friendly and helpful and goes above and beyond to help. She is also extremely efficient and has excellent communication skills.
1/5
TrustpilotFire regulations concerns
Our daughter and her friend were looking to rent a flat. They had seen a flat that she liked and placed a deposit for holding, even though it hadn’t been signed off by building regulations. My husband and I were away at the time when she viewed the flat, if we would have been home it would have been very different matter.On reading the description of the property and looking at the photos it seemed ok. However when looking in depth at the property we noticed that the second bedroom ( which our daughter would have been sleeping in) had a long double glazed frosted window. No open window in the room at all, so no fresh air or no natural daylight, but most importantly no exit from the room if a fire had broke out.After several phone calls, my husband had spoke with a member of staff and questioned them regarding this problem. Nobody had any idea if this was safe or not. When being questioned about how our daughter would escape if a fire were to break out the answer was “ there is a fire escape out of the front door down the stairs” that’s all good and well if you can predict where the fire is, if the fire would break out in her bedroom, or the hall she had no escape. We have spoke with several companies, suffolk police and checked the government’s website and the information written about the flat by advertising it as a two bedroom flat is not lawful. It can be advertised as a one bedroom flat with a ie nursery, study, playroom but not a bedroom for sleeping. This is dangerous. Minor and Brady will not return the deposit and has already advertising it again as a two bedroom flat. I feel very disappointed in Minor and Brady customer service it has been frankly appalling. The reason for writing this is to please check out the properties to make sure they have an adequate fire escape. I feel Minor and Brady could have handled this situation differently by advertising the property as it should be.I feel the safety of their tenants should be paramount but sadly this doesn’t seem the case. I feel I should leave on a positive note, they do answer the phones
1/5
Trustpilot4 Lies in 4 days...well done!!
This email to the manager explains our experience!................................................................................Hi, I was told you are the manager at M&B and the person I should write to.Last week, my wife and I visited Anne and Paul at 45 *** ***** Way for a viewing appt. I believe your rep was 'Emily'We looked around the house and it was within our price range up to £380,000.When we finished, we told Emily we would like to put in a starting bid of £350,000 to get negotiations going.Vendor, A*****, told us she wants to move asap as her daughter has stage 4 cancer and the money could help her get treatment. (I'm not breaking any confidentialities here as they told us that they informed you guys of the situation. A***** and her husband also have seen a house they would like to buy.Emily said she would take the offer back to the office and get back to us.From Tuesday through to Friday, I'd called your office and kept getting told the colleague dealing with it is on the phone and would call me back. Of course, no such call came through.Finally, on Friday, a male colleague said they had put the offer to the vendors but it had been refused.My wife and I felt something wasn't right with your company as we had received no contact by email, which I believe is common practice, so decided to visit the couple again in person.A***** was surprised to see us as it transpired that you had told them that very day that they had received no offers! They knew we were very interested on our first visit and we told them they would hear from us.Then she tells us she wanted to put the house up at no less than £400,000, a figure we would not have entertained had you guys been 'honest'. (Here, I left a link to the word 'Honest' as defined by the online Cambridge Dictionary!)Apparently, you told her you would use your 'Tactic' of advertising lower than the asking price to "Bring more people in" (Yeah...sod other people wasting their time and getting their hopes up, eh!)Bottom line is...your Michael Murine company is Lying to the public with regards to the price....Lied to my wife and I about our offer having been put forward...Lied to us about it being refused BUT, and this is the most telling and in my opinion, unforgivable lie...You Lied to the vendors that they have had no offers purely because your aim is to maximise your commission and not give a damn about that poor couple and what they are trying to do for their daughter.Mate...no wonder estate agents are so reviled!Shame on you all.
5/5
TrustpilotCaitlin
Caitlin was very helpful, she was quick to respond and would always help if we had any questions. She kept all of us involved informed and up to date with information. Thank you!
5/5
TrustpilotA very positive viewing experience
Lewis was the young man to show me round 2 properties today. He was friendly and competent, and although he didn't have all the answers promised to refer my questions to the appropriate colleague at M&B.
5/5
TrustpilotWe had a viewing with Emily Bygrave and…
We had a viewing with Emily Bygrave and she was brilliant!! Nice and friendly and bubbly. Very patient with us asking lots of questions! Thank you Emily for showing us the house with such enthusiasm.
5/5
TrustpilotJames was very knowledgeable and…
James was very knowledgeable and professional and made us feel very comfortable. Thank you very much
5/5
TrustpilotConnie was excellent
Connie was excellent! So helpful in the early stages of buying a property and completely putting our minds at ease.
5/5
GoogleRosie was amazing - she kept me up to date on the sale process and was fantastic towards the end of the process to ensure a smooth completion. First class service. Highly recommend. Thanks
5/5
GoogleAn excellent and highly professional experience at our viewing with Charles today. He was informative and easy to talk to, he was not at all pushy and took genuine interest in what we were looking for in a property. His ability to converse with people is clearly natural for Charles and he is an asset to his profession :)
5/5
GoogleSophie was great, very knowledgeable with the property and seemed genuinely interested in my reason for buying. And was super helpful whilst looking round
5/5
TrustpilotStaff very friendly and professional
We found all the staff at Minors & Brady very helpful, pleasant and professional. We came up from London with just a four day window to view as many properties as possible. Penny pulled out all the stops to get us half a dozen confirmed viewings. We were met at the properties by Emily Bygrave who we found very knowledgeable and pleasant. We also were shown a couple of properties by a young man, unfortunately I cannot remember his name but he was also charming and professional. I would highly recommend this firm.
5/5
GoogleKris was extremely prompt in responding to our enquiry about a house on his books, even though it was the weekend. We found him very professional in his negotiations with the vendor and we are happy to recommend him the agency. Pip CartwrightPositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent time keeping
Excellent time keeping.Hannah Graver was both friendly and knowledgeable about the property being viewed, giving clear and concise information relating to the history of the property and other current interests / potential purchasers.
4/5
GoogleGreat experience so far as first time buyers. James was very knowledgeable and courteous when showing us a property for sale.
5/5
GoogleJames was very helpful on our tour. Showing us the property with a smiley face and much enthusiasm! Thank you James!
5/5
TrustpilotGreat experience
Great experience. Cassandra was very helpful throughout kept me informed from the very start of the sale right up to the time I picked the keys up. Very happy with the service I received from minors and Brady.
5/5
TrustpilotCorton viewing
Hannah was really helpful and informative and was able to answer all of our questions. Although we are still looking , we feel confident that Minors and Brady will be able to help us find the right property.
5/5
TrustpilotLovely Staff
Have been very helpful and patient when finding a home, Beth was very useful and helped us find a place we love! Elliott was also very kind and funny when showing us around!
1/5
TrustpilotDreadful from start to finish
Dreadful from start to finish. Over price properties, tie you in for 20 weeks and they will ask you to reduce constantly. We had so many problems with the sales team and then with after sales. From area directors calling you to tell you what you had in writing from another manager won't be honoured as it hadn't been cleared with them, to cramming two viewings into a 30 minute slot and arriving 10 minutes late without a clue about the property they're showing potential buyers around. We sold for 12% under our asking price and to sell we had to reduce 3 times in 8 weeks. After we lost our second buyer we were asked to reduce again, three days later it sold. Clueless amateurs masquerading as estate agents. Don't fall for the fancy bright photos and slick marketing and use a proper estate agent who actually knows the market they're operating in
5/5
TrustpilotCONNIE
Connie through a difficult Sale has been excellent in her friendliness, support and professionalism. Thank you for a very engaging experience.
5/5
TrustpilotMoving home
Very happy with the service we received, always kept us updated and had plenty of viewings. Always friendly and helpful on the telephone. I would point out that I felt the initial valuation was too high, therefore wasted a few months, although having seid that, I understand that they obviously want to get the best price for you. I am not mentioning anyone by name because everyone I dealt with was very professional and friendly and I would have no hesitation recommending Minors and Brady to any of my friends and family.
5/5
TrustpilotAdelaide has been really prompt with…
Adelaide has been really prompt with correspondence and helping us through the sale process.Thank You!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Minors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Minors and Brady hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
Yes. Minors and Brady won Trusted Agent in The Trusted Agent 2026 awards.
