Trusted Agent profile · Norwich
★★★★★
2,366 reviews across 2 platforms
107 Unthank Road, Norwich, NR2 2PE
Part of Minors and Brady, see every office.
Minors's office in Norwich, at 107 Unthank Road, is rated 4.9 out of 5 across 2,366 reviews on two platforms, including 583 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Minors won in 2026.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleGreat working with Rosie and team on our purchase of a property in Trowse. Rosie was effective in moving the sale along quickly, which was tricky at times due to a range of small hurdles that needed to be overcome. All in all a good service.
5/5
TrustpilotExcellent Customer service throughout…
Excellent Customer service throughout the moving process.Samuel Carpenter was of great help for everything we needed from the point of viewing to the final move in process.
5/5
TrustpilotFriendly and professional
Ellie was really friendly, welcoming and informative. I had as much time as I needed to look around and did not feel rushed. Much appreciated advice given to help the decision process.
5/5
GoogleThoroughly recommend Minors & Brady as an agency that is fast and responsive. I wanted multi agency to sell my property in this market, but I could have saved myself the bother. Charlie came and assessed the flat and gave good advice on pricing, had the paperwork back in 24 hours and sold within a week!
Hi Jacqueline, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Charlie, we will be sure to share your kind words with him. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
GoogleA great company to deal with, interesting range of properties for sale, excellent communication, viewings well organised, Charles is a great communicator, professional, informative and helpful.
5/5
Trustpilot1st class
My main dealings were with Claire and she was absolutely brilliant, weekly updates, constantly staying in touch and a very welcoming presence. A card and a bottle was a very welcome surprise upon collecting the keys. I’d also like to give Chris and Joe a mention, Joe showed us round the property and was great, Chris dealt with the initial proceedings with our purchase and was again very responsive to our queries, welcoming and professional!
5/5
Trustpilotabsolutely fantastic service from Sarah.
kept updated at all times, plenty of viewings when the property went live and buyer found very quickly. everyone I have had the pleasure of speaking to have been very helpful especially Sarah.
5/5
GoogleJames was very professional and answered all our questions quickly and authoritatively, ably assisted by Izzy. A great viewing and very professional.
5/5
TrustpilotSonya Balls
Sonya Balls has been our contact since we started the rental of our tenancy and throughout she has been very professional, responsive to requests, and understanding of our requirements and needs as tenants.
5/5
GoogleRosie, our Super, super woman who gets the job done. We are so grateful that you were assigned to our case. Thank you for all your help in getting us the property we wanted, and for your expertise & professionalism. We appreciate you, and wish you the best in all you do. God Bless, you and your team for the great work that you all do!
5/5
TrustpilotConnor has been great
Connor has been great! It's the first time I have dealt with the lowestoft branch. They've all made such an effort and really gave it a family feel.
5/5
TrustpilotRosie at Minors and Brady is fab
Rosie at Minors and Brady has done a great job at helping to facilitate our sale and purchase through to completion, including quick and effective comms between all parties. We’re very happy with where we’re at and looking forward to a smooth move. Thanks Rosie!
5/5
TrustpilotGreat property launch with Chanelle
Faultless from the first contact with Minors and Brady to having the property launched with Chanelle. She made sure that everything was to my liking with the write up and photo's prior to going live ensuring that was 100% satisfied. Thank you Chanelle, and thank you Minors an Brady.
5/5
TrustpilotAfter sales was a joy!!
What can we say. The sales team were efficient and professional producing a great sales brochure and everything leading up to the sale. Thereafter we were looked after by the after sales team, Rosie who to be honest probably did more than all of the solicitors put together.To have someone you just knew was on it was such a comfort and whilst very professional was also a delight to work with, almost like a good friend as opposed the business connection.She worked so hard and got all parties talking and along the way had to put up with alot of stress, but did it with a smile and an incredible sense of humour. So good to be able to interact with a human and someone you just know you could rely on.Rosie, you did an incredible job and we will never forget that, top of the table!!Thank you so much.
5/5
TrustpilotJoe was very informative and friendly
Joe was very informative and friendly. He had clearly done his homework on the property before the viewing and was well equipped to deal with any questions.
5/5
GoogleJust exchanged on a house I found through M&B, originally shown around by Sam, then subsequently by Sophie (a newer agent), and mainly looked after by Rosie. Great communication all-round, prompt on the phones and by email and always a positive attitude from every member of the team met or spoke to. Thanks, guys!
Hi George, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleagues Sophie and Rosie, we will be sure to share your kind words with them. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotBrilliant service
We recently viewed a house and had our offer accepted. Hannah Graver couldn't have been any more accommodating. She was so friendly and helpful. She had taken note of our questions and got back to us with answers promptly. Nothing was a problem and she reminded us that absolutely anything we needed, be it extra viewings or any more information about the house, just to call her and she would sort it all. She is a star!
1/5
TrustpilotAbsolutely Useless!
I called first thing on Monday morning to get an appointment to view a property to rent. After being asked some questions, including information about our earnings (usually asked during the application process) I was told that they will contact the landlord to see if they can get me an appointment for a viewing.By the afternoon I hadn't heard anything so I called them again to ask. I was again told they have to speak to the landlord.The following morning resulted in no contact so I called them once again. After being passed to another person (probably to give themselves time to pull out their list of excuses) I was told that the property has now gone; apparently a let was agreed the previous afternoon.This is one of a number of estate agents that have failed to help us. Our current situation has meant we need to find another place to live, and pretty soon; however the lack of communication and/or sheer incompetence is making this process exhausting, disappointing and downright irritating.
5/5
TrustpilotClaire was absolutely brilliant
Claire was absolutely brilliant all through the process of selling my mum‘s house I just like to thank her very much for the correspondence and to just be on the other end of the telephone if there was anything for us to ask once again I thank you Claire
5/5
TrustpilotFantastic service with this agent
Fantastic service with this agent, I would highly recommend and personally would like to thank Samuel Carpenter who went above and beyond to ensure everything went smoothly for our move-in. BIg thank you and hope we can secure more properties soon with you.
5/5
TrustpilotMacey Wright- Thankyou!
A big shoutout to the lovely Macey Wright. Can't thank you enough for all your support on getting us our first home! Massive help in the last 2 months booking all of our viewings for us, quick responses throughout and then successfully helping us make an offer on the house. Couldn't of asked for a better property consultant. Thankyou and best of luck, From Mr & Mrs Browning
5/5
TrustpilotVery helpful and honest service
Very helpful and honest service. Special thanks to Jessica kemp she helped me a lot. very appreciate it
5/5
TrustpilotThanks Claire
Claire has been regularly in contact to update me on progress and has been friendly and professional throughout.
5/5
TrustpilotLexi is a wonderful colleague that…
Lexi is a wonderful colleague that always goes the extra mile to support her customers, nothing is ever too much for her and a credit to your organisation!! A true keeper!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Minors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Minors and Brady hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
Yes. Minors and Brady won Trusted Agent in The Trusted Agent 2026 awards.
