5/5
TrustpilotThe company has wonderful staff who…
The company has wonderful staff who are hardworking, efficient and true to their word particularly Sonya who has been helping me whenever I face challenges as a tenant. We'll done to her.
Trusted Agent profile · Norwich
Minors and Brady Norwich reviews
★★★★★
2,366 reviews across 2 platforms
107 Unthank Road, Norwich, NR2 2PE
Part of Minors and Brady, see every office.
Minors's office in Norwich, at 107 Unthank Road, is rated 4.9 out of 5 across 2,366 reviews on two platforms, including 583 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Minors won in 2026.
Reviews
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe Amazing Mia TT
Mia was very helpful throughout the process of buying our first home, nothing was to much in showing us the property and getting our offer accepted, amazing service, thanks Mia
5/5
GoogleI would like to thank Minors & Brady especially Rosie Turley. She has kept me up to date at each stage and worked hard with all parties so that we can move into our new home as soon as possible. Thank you, Tracey Hooper
5/5
TrustpilotGreat help from Jenna!
Jenna has been great with my property hunting. She was very welcoming and helpful during the viewing process.
5/5
TrustpilotThank you very much Nivea Sampson
Thank you very much to Nivea Sampson for her support with marketing our property. Nivea was not only very helpful but also understanding and supportive.
5/5
TrustpilotExcellent service
From start to finish excellent service Cassandra was very helpful and always kept me in touch with proceedings
5/5
TrustpilotWe are early on in our moving journey…
We are early on in our moving journey but so far we are very happy with the service we have received from Minors and Brady. We were very happy with our valuation process and the photos taken. M&B were quick to get out property on the market. We have had a lot of contact with Connor, Hannah and Ollie and they have all been very friendly, helpful and informative.
5/5
TrustpilotFantastic service all the way through…
Fantastic service all the way through from start to finish.Special thanks to Megan Clarke for all of her support.Thanks guys
5/5
GoogleRosie was really helpful all through the process of buying my first home. Quick to respond to emails and friendly - thanks so much!
5/5
TrustpilotWe have just bought a house through…
We have just bought a house through Minors and Brady and they have been brilliant. Emily Bygrave was our estate agent and she was so so nice, friendly and happy it was lovely to meet her. Highly recommend Emily and Minors and Brady.
5/5
TrustpilotHouse viewings with Melanie and communication with Sarah
Melanie showed us round many properties and was really helpful. She recommended some great properties to look at. She has been very patient with us and answered any questions we had. She is really lovely and friendly, making the house viewings relaxed. I also want to mention Sarah who has been so great with keeping us up to date with everything and booking viewings for us. She has been very kind and patient on the phone. Very friendly and professional.Sam willett
5/5
TrustpilotBeth Linton at the Wroxam branch has…
Beth Linton at the Wroxam branch has been very helpful with getting our letting application under way! Fast responses and helpful information given also very straightforward to follow as first time renters! We recommend Minors and Brady to anyone who is looking to rent a property! 10/10 service We also want to mention Steven Hill for his wonderful viewing he did with us at the weekend! He knew his stuff and no question was too much! He was so helpful and cheerful really made the experience a fabulous one!
5/5
TrustpilotMinors and Brady have been brilliant…
Minors and Brady have been brilliant throughout our house search and have really helped move the process along so we could get into our dream house as soon as possible. Jess (sales progressor) has been particularly amazing throughout, any question or query myself or my partner have had, she has been on hand to answer promptly. She has called regularly to check in that everything is okay with us and that we’re happy with the advancement of the move.
5/5
TrustpilotConnor was very good
Connor in Oulton Broad was fantastic so helpful and full of knowledge when I called about a property
5/5
TrustpilotHaving dealt with Sonya Balls from the…
Having dealt with Sonya Balls from the Minors and Brady property management team, she offers a great service to her clients, is good to deal with and super efficient!
1/5
TrustpilotHugely disappointing experience.
From reading the reviews here we decided to use Minors and Brady as all sounded fantastic.The experience we had, left a lot to be desired.In the early stages we asked for information and each time it didn’t come, until it had been chased 3 or 4 times.When our house details were put together and the listing drafted, it was inaccurate and deceiving, for example listing our garden as peaceful and serene - when it was next to the busiest road in and out of north Norfolk.No mention of its greatest selling point - no chain - took four days to get that change made.I feel like I pretty much wrote the description of our home - because whoever wrote the original a) hadn’t been to our house or b) looked at the pictures.We were also at one point sent pictures of someone else’s house in support of giving us an update to our particulars. Numerous times they would call me and leave me messages AFTER my telling them that I couldn’t answer my phone at work, but my husband could, causing long delays to any return calls we were fortunate to receive. Had to email every person I’d made contact with until that point to get that on the system.We did all the viewings on our house… after the initial ‘sales’ visit which was insisted on being at our home… no one else from the office ever came! Only a photographer to take some pictures (which were good and the lady was lovely). During the Christmas period we were asked if we wanted to drop the price listed of our house to attract more viewings, I said yes to list at £220k and was abundantly clear that we would accept less if need be, £200k BARE minimum for a cash buyer who could meet our less than 12 week turnaround required…..but that was only for THEIR knowledge, no one else’s. Come Boxing Day, how much was our house listed for, yes, you’ve guessed it £200k!!! Which of course meant a surge of viewings. I called to correct the error on their part, and was advised that they’d listed in the small print ‘offers between £200-£220k’ and that would be best!!Of course no one was ever going to offer £220k on a house that was listed in search engines as £200k?!We were asked by email on multiple occasions to leave a 5* review - before the house had even sold!!I would send emails and be chased for the info 3 days later, where they would then magically find it.Once we had accepted an offer on our home, unbeknownst to us, without being told had switched to the ‘Aftersales’ team to a lady called Nagilla who give her her due, was the most helpful and reliable of anyone in the whole process. On the whole, having moved house over 10 times in my lifetime, this is the most disappointing service I’ve received by quite some margin.I wouldn’t recommend Minors and Brady and I’m disappointed that after talking of my disappointment to 3 different people at the beginning middle and end of the process, no one’s ever bothered to call us and follow up.Therefore you leave me no choice but to share our experience. Bar Nagilla’s efforts at the end, we don’t really know what we paid you for. We begrudge nearly every penny.
5/5
TrustpilotCassandra Creak was really professional…
Cassandra Creak was really professional in the continuous updates throughout my house sale. I would recommend Minors & Brady.
5/5
GoogleWe couldn't be more grateful for the exceptional service provided by Rosie during our house hunting journey. Not only did she go above and beyond to secure our first family home, but she also demonstrated extraordinary kindness, support, and thoughtfulness during a challenging time when our newborn baby was admitted to the Intensive Care Unit. Her dedication and genuine care made a significant difference during a very stressful time. She was very proactive in obtaining responses from the chain, reassuring us (and the vendor) about the purchase and taking on responsibilities outside of her remit and we wholeheartedly recommend her services to anyone in search of a compassionate and diligent professional. Thank you for everything!
5/5
GoogleAs a first time buyer, my first house viewing was with James Hodgeson, Property Consultant from the Norwich branch. Upon arrival, James welcomed us to the property, was professional and very informative during the viewing, alerting me to work that had been recently completed and highlighted all the positives about the house. Communications with this estate agent have all been fantastic, quick and the staff are really helpful. While this property wasn’t the one for me, James has suggested other properties in the surrounding areas and I am looking forward to seeing more homes that come onto the market with Minors & Brady!
5/5
TrustpilotCassandra was so kind and supportive…
Cassandra was so kind and supportive throughout the process. When things started to get a bit 'bumpy' she was there to investigate why and smooth things over again.
5/5
TrustpilotMagenta was very pleasant and…
Magenta was very pleasant and informative about the area, she arrived earlier than the scheduled time which worked out better for us and was very friendly Would recommend
5/5
TrustpilotPortfolio and communication
A massive thank you to Mia for the portfolio assemble and making my property live. The communication has been swift, personable and attentive, and cannot thank and recommend to all.
5/5
TrustpilotKerry was extremely helpful and…
Kerry was extremely helpful and professional. She answered all our questions and we didn’t feel we were rushed in our viewings at all. Thank you Kerry.
5/5
TrustpilotClaire
Brilliant service Claire has been on the ball and has kept in contact with me every week, letting me know how things are going along. 5 ⭐
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Awards
The Trusted Agent 2026 results for Minors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Minors and Brady Norwich
Has Minors and Brady won any awards?
Yes. Minors and Brady won Trusted Agent in The Trusted Agent 2026 awards.
