5/5
TrustpilotWell done Jessica.
Well done Jessica.a hugh thank you to Jessica for her patience over the last few weeks trying to sort a completion date with a big chain, your hard work paid off. excellent service would recommend
Trusted Agent profile · Norwich
Minors and Brady Norwich reviews
★★★★★
2,360 reviews across 2 platforms
107 Unthank Road, Norwich, NR2 2PE
Part of Minors and Brady, see every office.
Minors's office in Norwich, at 107 Unthank Road, is rated 4.9 out of 5 across 2,360 reviews on two platforms, including 583 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Minors won in 2026.
Reviews
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleJames was very friendly and informative regarding the property he showed us. From start to finish.
Agent replied · 16 June 2024
Hi Helen, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague James, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotI am in process of buying a property…
I am in process of buying a property and there have been varies delays and issues with the chain which is noones fault. But Rosie has been particularly good at communicating and looking for solutions and being generally very helpful!
5/5
TrustpilotResponsive, polite service from Sam
Samuel Carpenter helped my partner and I with the referencing process and tenancy agreement for our new home. Sam was reassuring and responsive to our questions, and quick at communicating with the landlord on our behalf. Thank you Sam for your time and attention.
2/5
GoogleI left a review a couple months back due to lack of communication however deleted it as it got better, however back to square one again. I will give it to them that they got us out of our rental property quickly after we paid a lump of money to them for the fees however we have not lived there for 3 weeks now and had minimal response regarding our deposit and 10 days rent refund we were promised back. Apparently they had to wait 2 weeks for an invoice as the flat was re painted and received it last week and still cannot reply to us. I called last week and asked for some communication as nobody responding to me and I was advised I’ll get a call back but never did. If you want an estate agent you don’t have to chase most days for answers I wouldn’t choose this one! It’s okay on communication when they’re getting money however not when we are owed money, it’s ever so frustrating when we are owed around £1500 back of hardworking money and it being withheld from you!
5/5
TrustpilotCan’t thank Claire Wilson at minors and…
Can’t thank Claire Wilson at minors and Brady enough for a great service with the purchase of our property. Very good communication throughout the hole process. Especially the help with the final stages. We Would highly recommend.
5/5
TrustpilotIt's a tricky time in hte rental market…
It's a tricky time in hte rental market at the moment but luckily Minor & Brady are one of the good estate agents out their. Beth Linton made the process easy and turned our application around in less than an hour. Really glad we went with them and would highly recommend them to anyone.
5/5
TrustpilotPrompt and professional service
We were able to view properties we were interested in both promptly and professionally , Macey Wright has been incredibly helpful and supportive in our pursuit for our next home, Thank you
5/5
GoogleRosie is an absolute superstar! I've found the whole process of selling quite stressful but Rosie has been brilliant and guided me through with plenty of advice and recommendations. Also a lovely woman. Thanks Rosie!!
5/5
TrustpilotFirst class service…
Jess kept in contact with me throughout my purchase. She was reassuring when I was worried things weren't moving as quickly as I'd hoped. Jess was there with updates and was the first to congratulate me on completion. Amazing service. Thankyou
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Rosie at minors and Brady for all her extra hard work, she is a credit to the company, always polite and helpful, and Certainly went that extra mile to ensure that the completion went through.
5/5
TrustpilotI met Leah Barker today who was lovely…
I met Leah Barker today who was lovely greeted me with a lovely smile despite running later than planned and keeping her waiting she showed me around the property answering all the questions I was throwing at her and very nearly sold it to me but unfortunately the house wasn’t for me on this occasion but I’m sure she will find the right buyer and hopefully help me find the right house too all the best with selling that house on meadow way Kind regards Ashley
5/5
TrustpilotGreat service 👍👍👍
Sonya has been great throughout the whole process of our letting right up to anything we have needed dealing with. She has always been very polite & professional within her job & always there when we need her. Thankyou SonyaGeoff & Sara
5/5
GoogleGreat service from Minors and Brady Norwich branch, especially Rosie (relationship manager) who helped with every aspect of the after sale. Would highly recommend!
Agent replied · 16 June 2024
Dear Joe, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our Unthank branch and giving special kudos to our colleague Rosie. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
GoogleA big thank you to the team and a very special mention to Rosie at the Norwich branch. Rosie's customer service skills were absolutely superb and she never failed to go above and beyond. Thank you so much for your professionalism throughout and being a friendly voice at the end of the phone. Karen & Jules
5/5
GoogleCharles Waterman has been really helpful through the process of searching for a home, and was friendly and knowledgeable when we met in person for one of our viewings :) thank you Charles!
5/5
GoogleRosie Turley was absolutely amazing for us! As first time buyers she gave us much needed advice and helped with the final completion on our house! We couldn’t have done it without her!
5/5
TrustpilotMade moving stress free!
Thanks Jessica!Jess was excellent! She was always in contact and guided me through all of the processes, when it came to after sales care she was brilliant…Thanks again and thanks to all at Minors and Brady.
5/5
TrustpilotSophie was incredibly helpful and very…
Sophie was incredibly helpful and very knowledgeable about the property. Made us feel very at ease looking around and found out answers to questions she did not know the answer to very quickly.Overall the service has been fantastic from the initial enquiry made.
3/5
TrustpilotEstate Agents are all the same.
I'll be honest, we did not have a great experience with Minors & Brady (typical estate agents) & I felt like it was down to us to get the house sold. Honestly, it was sold due to rightmove & I was the 1 that showed our buyers around our property. But, Nagilla Santos who was our aftersales progressor was great.Communication is obviously key when it comes to buying & selling properties, so when Nagilla stepped up to take charge once our property was sold for the 2nd time, she done a great job.
5/5
TrustpilotGreat Experience with Minors and Brady
Sophie Wright showed us around a beautiful apartment in Norwich last week and could not have been more helpful and professional. Sophie was knowledgeable about the property and the local area and answered all our questions. She is a credit to Minors and Brady.Thank You for being such a nice person to deal with.
5/5
TrustpilotClaire Wilson - exceptional service
Claire Wilson from the post sales team has consistently performed above and beyond the call of duty during our very difficult house sale. Where other estate agent firms have been less than useful, Claire has constantly harried and reminded other parties in the chain that tasks need to be completed and there are people waiting who are in a state of flux. She also remained calm and polite while we steadily got more frustrated and stressed. Well done Claire.
5/5
TrustpilotWould recommend Minors & Brady
We dealt with Jessica Kemp and Dan Emery in the process of buying our first property. They have been friendly and helpful and kept us informed throughout the process, making what could be a stressful experience more enjoyable for us. Thankyou!
5/5
TrustpilotHelpful and pleasant to deal with
As the buyer I did not have to much to do with Minors and brady But Jessica was excellent in getting the final stages of the deal done. Great communication and pleasant to deal with. 👌
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Minors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Minors and Brady hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
Questions about Minors and Brady Norwich
Has Minors and Brady won any awards?
Yes. Minors and Brady won Trusted Agent in The Trusted Agent 2026 awards.
