Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent
We have viewed a few properties advertised by Minors and Brady. Their service was excellent, as well as the properties that we've seen.One agent who stood out to us was Jack Whelan. He went above and beyond by arriving early to ensure the property was well prepared and inviting. Jack provided a detailed guide outlining things like local amenities, schools and transport links. As we asked questions about property history, the agent shared insights about past and current renovations and even offered to arrange a follow-up for more specific enquiries.Jack's proactive approach, coupled with a warm and professional demeanor, made our viewing experience seamless and reassuring.5 star service!
Rafael · 6 December 2024
★★★★★ 5/5
TrustpilotMegan Clarke has been brilliant keeping…
Megan Clarke has been brilliant keeping me updated on the sale progress and liasing directly with both sets of solicitors to push matters along. Great communication throughout the process and always very professional.Thank you.
Stephen · 6 November 2024
★★★★★ 1/5
TrustpilotVERY PUSHY and LIARS
VERY PUSHY, to the point where they pestered and pestered about lowering the price, then played us off against each other by lying to me about my ex agreeing to reduce the price of the house in order to get me to agree.Having received my formal complaint stating what had happened, their response was: "We apologise if your interpretation of the conversation was different to how we saw it." which was blatant gaslighting.This is a despicable, underhanded company that only cares about the number of properties they sell, so they can boast about being the 'best seller' in the region, rather than caring about getting the best price and providing the best service for their clients.
Anonymous · 5 December 2024
★★★★★ 5/5
GoogleJames was there when we arrived and was friendly, knowledgeable and helpful when showing us around the property.
Kris · 18 January 2024
Agent replied · 16 June 2024
Hi Kris,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague James, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
TrustpilotIf I could give 10 stars, I would
Our move wasn’t the easiest. Hiccups from point A to B. The one consistent saving grace was the stellar service from the whole M&B team. From start to finish, their support was second to none. Natalie from the sales progression team was fantastic, keeping us up to date with our sale and purchase. Special thanks goes to Adam Waters, who went above and beyond when we ran into a few problems. Working out of hours and keeping us up to date during the whole time. I have no doubt that it was his insight and advice that made our sale and subsequent purchase happen. If I could give 10 stars I would. Thank you, for all of your help.
Josh · 4 December 2024
★★★★★ 5/5
GoogleThank you to Rosie Turley and the team for helping with our sale. Rosie kept us informed throughout the sales process and did everything we asked of her and her colleagues.
Philip · 18 December 2024
★★★★★ 5/5
TrustpilotHighly recommended.
We viewed a property yesterday, accompanied by Joe Finnegan. Joe was polite, professional and had a wealth of knowledge with regards to the property we were viewing. No questions we raised went unanswered. We highly recommend Joe. An absolute credit to his profession.
Charlotte · 5 June 2024
★★★★★ 5/5
TrustpilotGreat first experience with Minors and…
Great first experience with Minors and Brady!Connor was very friendly, efficient and professional in helping us book a house viewing and seeking answers to our questions very promptly.The viewing conducted by Hannah was also excellent.Thank you!
Vikki · 30 September 2024
★★★★★ 5/5
TrustpilotI've been looking for a new home and…
I've been looking for a new home and spoke to Connor in lowestoft. He's been very helpful and given me lots of advice and guidance. I would definitely go back to Connor in the future. Such a helpful person.
Rachael · 12 August 2024
★★★★★ 5/5
GoogleJames was a top lad who showed us around. Very chilled, laid back approach which best suited me. He also advised us very well, which lead to us getting our offer accepted on our (hopefully) new property!
Afro · 12 September 2024
★★★★★ 5/5
TrustpilotMinors Were Great Throughout The Process
We have just completed a purchase and sale. Minors and Brady dealt with our purchase and Property Ladder with our sale. The experience we had with these two agents could not have been further apart. It was Cass from Minors who we dealt with throughout the process once offers had been accepted and she was just brilliant! Constantly contacting and updating us, checking we were happy with everything and explaining the next steps.We will definitely look to use Minors again in the future (and will definitely stay away from Property Ladder).
David · 27 November 2024
★★★★★ 5/5
GoogleLauren Newby has been amazing through our buying experience we are an older couple and have not moved for 37 years so we’re very naive with the process, she was patient with us and always made us feel no questions were silly ones, she was always lovely to deal with, thank you Lauren …. Sue & Ray x
Sue · 17 June 2023
★★★★★ 5/5
GoogleVery helpful throughout the whole process so far, Kirsten Stimpson was fantastic when listing our property. Very fast and efficient.
Tara · 19 November 2023
Agent replied · 16 June 2024
Hi Tara,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Kirsten, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
TrustpilotRosie Turley was great throughout the…
Rosie Turley was great throughout the purchasing process. She was always more than happy to chase for us as the buyers to ensure that the above chain was kept moving and allowing for a smooth purchase. I would highly recommend Rosie and Minors Brady.
Fletcher · 7 May 2024
★★★★★ 5/5
GoogleAbsolutely fantastic service, a special thank you to Rosie, what a diamond, she always kept me updated and I felt went above & beyond when I wasn’t getting any replies from my solicitor. Connor & Darryl were great with the marketing and viewings, the whole team are superb. I can’t recommend Minors & Brady enough. Fabulous estate agents who I wouldn’t hesitate to use again. Thank you all😀
Louise · 17 June 2022
★★★★★ 4/5
TrustpilotMy house sale was a very long process
My house sale was a very long, stressful process due to two buyers pulling out very close to completion date without giving a reasonable explanation. I had a number of different people dealing with the sale but it was Aysegul Capti that was the person who kept me informed right up until the sale was eventually completed. Selling a property is a very stressful experience due to outdated laws but Aysegul did her very best to help things along and kept me updated right until completion.
Wendy · 25 November 2024
★★★★★ 4/5
TrustpilotHouse Sale
Once a buyer was eventually found, Claire Wilson handled our sale. The process took longer than it should because of the solicitors but Claire gave us regular updates throughout. Many thanks to Claire for helping us over the finishing line!
L · 17 July 2024
★★★★★ 5/5
TrustpilotGreat service
I want to say thank you to Claire for being our point of contact, she was very professional and the close contact she had with updates every week on our sale and purchase was very helpful. Thank you for your help throughout.
GG · 11 June 2024
★★★★★ 5/5
TrustpilotVery helpful
Adelaide has been very easy to chat with about my new home needs. Magenta was there to greet me at the viewing and was very friendly and welcoming. I was shown around the property and given plenty of time to look around. Would definitely recommend.
Sara · 15 April 2024
★★★★★ 5/5
TrustpilotJust want to say thank Eleanor Browne…
Just want to say thank Eleanor Browne for showing us around a property at Wicklewood . Although it wasn’t for us I was impressed at the Info she provided answering all our questions . Being courteous and pleasant .
Sarah · 3 August 2024
★★★★★ 1/5
TrustpilotThe worst estate agent I have ever…
The worst estate agent I have ever dealt with, I have rented various properties over the last 10 years through multiple estate agents and never have I dealt with such an incapable team of people. Absolutely no regulatory responsibility, processes or complaints procedure. Looking to charge me £306 from my rental deposit for removing 6 screws, purchasing 3 rubber bathroom plugs, replacing a towel rail and removing rubbish that doesn’t exist in the property or on the checkout inventory. I would strongly recommend avoiding at all costs!!
G · 22 November 2024
★★★★★ 5/5
GoogleConnie has been a big help during my house search. From arranging viewings at short notice and advising on the buying process, I’ve had a very good experience with this agency and the communication has been excellent. Thanks
Joseph · 20 August 2024
★★★★★ 5/5
TrustpilotWe had a viewing recently with Paul…
We had a viewing recently with Paul Collings,Paul was very approachable, knowledgeable and sought out to find any information for us about the property that he didn’t have to hand at the initial viewing. Having viewed many houses in recent times, Paul made us feel very at ease and welcomed into viewing the property.
Jason · 26 September 2023
★★★★★ 5/5
TrustpilotClaire Wilson has been very helpful…
Claire Wilson has been very helpful throughout this experience, reassured me along the way & I am very much appreciative, so glad we exchanged contracts today & looking forward to moving to my new home nxt Fri 👍😃
Tracy · 17 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
