Trusted Agent profile · Norwich
★★★★★
2,358 reviews across 2 platforms
107 Unthank Road, Norwich, NR2 2PE
Part of Minors and Brady, see every office.
Minors's office in Norwich, at 107 Unthank Road, is rated 4.9 out of 5 across 2,358 reviews on two platforms, including 583 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Minors won in 2026.
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The Trusted Agent 2026 results for Minors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotRosie Turley . Sale completed!
Rosie Turley .We have recently completed our house move , the experience was challenging but Rosie Turley from minors and Brady was a great help . She helped push the sale through and was constantly available for help and advice . Without her help I’m sure we’d still be waiting to move . Highly recommended .
5/5
GoogleI have been more than impressed by the team at Minors and Brady. Matthew has been in regular touch, and been of great help, and I really couldn't have asked for more.
Hi Angelika, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Matthew, we will be sure to share your kind words with him. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotCaister's Minors & Brady Excellent
The staff were very polite and helpfull. Dan helped us alot at the beginning as it wasn't progressing as it should and kept us updated. . After things got moving Julia took over and was exceptional. She kept us up to date of what was going on and it was much appreciated.
5/5
GoogleRosie has been absolutely fantastic! We had such a smooth process with all the support we needed. Super efficient and extremely easy all thank to the amazing team! Highly recommend!
5/5
GoogleExcellent service and highly professional - would recommend to a friend over other estate agents. Magenta was able to answer almost every question about the property I was viewing on the spot without hesitation - friendly, knowledgeable and gave me confidence in pursuing purchasing a property through Minors & Brady.
5/5
TrustpilotSteven was really good at explaining…
Steven was really good at explaining both properties we viewed and we especially loved that he wasn't pushy, as some agents can be. When we weren't certain on either property, he was very inquisitive and asked us our preferences so he could keep an eye out for anything else we'd like. Overall, it was a really good viewing experience!
5/5
TrustpilotProperty sale
Minors and Brady from the beginning were brilliant at getting viewings on my property. Feedback was provided after all viewings. Once a buyer was found Cassandra Creak was chasing all relevant parties and weekly updates provided. I would not hesitate on recommending Cassandra and Minors and Brady.
5/5
TrustpilotExcellent service
Minors & Brady were superb in guiding myself and my partner through each stage of the letting process. Sam Carpenter was highly efficient and proactive in his communication and ensured a smooth journey for us as perspective tenants throughout. Sam was particularly impressive in sorting a minor technical issue for us on the Saturday before our move-in date. We are both very grateful for all the support from Minors & Brady.
5/5
GoogleRosie and the team at minors have been excellent throughout the process of our first house purchase, communication has been prompt and helpful when we've had any querys or issues and I'd certainly recommended them
Dear Jamie, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our team and highlighting Rosie's efforts. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, Minors and Brady are the most dishonest and untrustworthy company I have ever come across. Selling our house through them and the list of issues is endless, here are some highlights;1. Lost our house keys and didn’t tell us for almost two weeks. Acted like this was no big deal, and just offered to get a new key cut. They did replace the locks but only when we insisted on this. A huge security issue and when questioned about the procedure for keeping keys safe it was made clear they do not have one.2. House was continually left unlocked after viewings, often for the whole day until we returned from work in the evening. Again they acted like this wasn’t an issue as “there was no break in reported”. 3. Made additional copies of our keys without our knowledge or consent. When we questioned why the copies had been made they could not / would not give us a reason why. If it was for a honest reason I’m sure they would have just told us. We had to get our locks changed AGAIN this time at our own expense. 4. On two separate occasions they reduced the asking price of our house without our permission. The first we knew of it was when we saw the change on Rightmove! They changed it back as soon as we requested but it should never have happened in the first place. 5. They arranged a meeting between our buyer and their mortgage advisor to take place at our house, without our knowledge. Just turned up on the doorstep and seemed very offended when we would not let them use our house as a meeting space. 6. Items in our house were damaged and moved. Whilst this could have been cause by a client viewing it, it is the agent’s responsibility to ensure this does not happen. 7. Communication throughout has been absolutely dire and we are either told bare face lies or they just flat out refuse to answer our questions. Jamie Minors, the owner, would not even discuss the issues with me, clearly they can’t even come up with an excuse for their unprofessionalism. 8. Funny how they continually pressured us to reduce, and then when we took the house off the market we suddenly got an offer from someone who had never even viewed the house but happened to be friends with staff at Minors & Brady, what a strange coincidence. 9. One of their agents visited our property without our knowledge when we weren’t there and was looking in the windows and entered the garden. We then received a very strange phone call from them where they admitted to being there. This was 6 months after we had stopped viewings with them and they no longer had a key or any reason to be there. When questioned why they were there, they refused to answer.We are currently taking legal advice and speaking with the property ombudsman regarding an even more serious issue than the above but have been advised not to publicly discuss this matter whilst taking legal action.Jamie, I would love to discuss these issues with you, as I have been trying to for several months now, but you are obviously unable to have a mature and professional conversation.
5/5
TrustpilotSamuel is best agent I've worked with…
Samuel is best agent I've worked with in my letting experience .He's very prompt in replying messages and have very good communication skills.He listens and understands his clients well.He's the best asset for minors and brady.Thanks to him we got a new home in under two weeks because of his commitment to his job.Well done.
5/5
TrustpilotMinors and Brady After Sales Service
The After Sales Service with Minors and Brady was efficient, timely and conducted with great enthusiasm by Aysegul Capti. Aysegul made sure all parties were informed and kept the process going efficiently so the exchange of contracts ran smoothly.Would certainly recommend dealing with Aysegul.
4/5
TrustpilotRocky start with previous after sale…
Rocky start with previous after sale staff, but once jasmine took over our file things started to move. The 4 starts purely represent Jasmines work on how informative she was and was always on hand to provide updates. Thank you Jasmine for all your work - we got there ☺️
5/5
TrustpilotAbsolutely lovely team
Absolutely lovely team. Just listed with them and its been really smooth. Kirsten was so helpful sorting out so we could list quickly and get things moving and now we have our first viewing with an hour of going live so all very exciting. Looking forward to the process knowing we will be looked after well.
5/5
GoogleI've worked with many of Norwich's estate agencies to buy and sell houses over 15 years. Quite frankly none are close to matching the knowledge, attitude and professional service I've experienced at Minors & Brady. Whether it's Sam at viewings, Matthew, Connie and Charlie setting up viewings and skillfully negotiating the price, or Gina managing sales through to completion...all the team fully support you through the process. There's a very good reason why every street in Norwich has atleast one Minors & Brady sale board, they are market leaders!
Hi James, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our team at Unthank and they gave you a positive experience, we will be sure to share your kind words with them. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
GoogleRosie has been an absolute brick in getting our purchase over the line. Every step of the way there have been issues and Rosie has been instrumental in helping resolve them. Without her professionalism and understanding I dont think we would be completing tomorrow. Thank you Rosie and the rest of the team at Minors and Brady from a maybe suggestion to us by Abi to now moving in has been a roll a coaster experience made all the more satisfying in the end through Rosies hard work and endeavour.. Thank You.
5/5
GoogleRosie Rosie Rosie. We were having issues with our chain and some outstanding enquires. I contacted Rosie who was dealing with the bottom of the chain, so not even my agent, and she went above and beyond anything I could have imagined. Kept me in the loop, gave me constant updates and treated me with respect throughout. In moments of stress she really put our minds at ease, which is something the agent I was paying didn't do. Even on exchanging day Rosie went out of her way to chase the chain and keep everyone informed, even offering advice on how to get things moving along... again not my agent! If I were selling or buying a house again, I would definitely come through Minors & Brady and would request Rosie deals with my house. Excellent service by Rosie, Thanks again.PositiveResponsiveness, Professionalism
5/5
GoogleExtra special thanks to Rosie Turley in the Norwich branch for all of your help & support! We had a great experience with Minors & Brady, who sold our house very quickly and secured an offer above our asking price. We initially chose Minors & Brady as the agent (Daryl Long) who came to do the market appraisal was very knowledgeable and gave really good, clear information about the property, local area and rationale for the proposed asking price. This gave us reassurance that our sale would be in good hands. The property was listed very quickly with viewings arranged even prior to the listing going live. The whole process was very smooth, all of the team are very friendly and responsive and kept us updated at each step of the process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Google5 Star Service from start to finish ! Rosie the Relationship Manager has been amazing - her service has been second to none. She is professional , always polite and kept us informed and updated far better than the solicitors ever did - I would highly recommend Minors & Brady Estate Agents ! And I would also like to thank Connor and the rest of the Norwich team - outstanding service - what more can you want when selling a house! Simply the ''best on the block''
5/5
GoogleWe sold our house through Minors and Brady. The sale was made tricky solely on account of our buyer's solicitor. Rosie was outstanding. She is fearless, tenacious and extremely responsive. I am entirely sure that but for her constant interventions we would still be waiting for the sale to complete. She returns your calls within minutes, sends emails on your instructions immediately and keeps you constantly updated. She has my total respect and admiration. I have sold a number of houses in the past - never before have I felt so looked after and supported by an estate agent. Take my advice - instruct Minors and Brady - they are head and shoulders above any other estate agent I have had dealings with.
5/5
TrustpilotMinors and Brady took over the…
Minors and Brady took over the management of my commercial rental and they have been very good in their handling of things and management. With special thanks to Sonya who has been in communication with me from day one, she has been very helpful, always quick to respond and extremely helpful and friendly!
5/5
TrustpilotJust want to thank Sonya for all her…
Just want to thank Sonya for all her help she has given us through the recent changes. She always returns my emails and answers asap, As we live in Spain its vital we can communicate and contact business in an efficient and positive manner. I am sure she is a great addition to the team.regardsS Rzecki
5/5
TrustpilotMinors & Brady Are Excellent
We had a great experience and really felt that minors and Brady went out of their way to get our house sold. Connor went the extra mile and regularly called us with updates on our house and kept us in the loop. I would definitely recommend and use minors and Brady again.
5/5
TrustpilotI recently been in contact with James and Henry
I’ve recently been in contact with Henry Metcalf and James Hodgson regarding a number of property viewings. I’m really impressed with the service provided. Both Henry and James were very professional and knowledgable about the property market in the local area, and would not hesitate to recommend anyone looking to purchase to get in touch.
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Yes. Minors and Brady won Trusted Agent in The Trusted Agent 2026 awards.
