Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would not recommend this 'agent'. I have been a landlord for many, many years and made the decision that I would retire. I therefore decided to start looking for an agent to take over my portfolio and manage it for me. Being a landlord is stressful, especially with a portfolio of my size, and I simply do not want the hassle any longer. I contacted Martin & Co and received no response which was surprising, given the amount of business I was hoping to give them. Then, my friend's daughter also later contacted the office regarding a viewing for a property for herself and her boyfriend and the woman on the phone was indescribably rude to her for no reason at all. After learning of how rude the staff member was to my friend's daughter, I decided not to pursue Martin & Co in responding to my email and have chosen another agent who has proved to be more responsive, courteous and professional. If this is the way Martin & Co deal with prospective customers and tenants, I would not touch them with a barge pole.
Mrs · 4 July 2020
Agent replied
Dear Mrs H
I am sorry to have to publicly doubt what you are saying but good communication is a key factor for us and I can genuinely say, we have not received an email from you addressed to Martin & Co in Norwich. Also, your comments about a ‘friends daughter’ are slightly dubious to say the least. Unfortunately, in the absence of knowing who you are and with none of my staff being aware of the need to have a 'firm but polite' conversation with a potential tenant in recent weeks, your review in my honest opinion has all the hallmarks of being posted by a competitor seeking to deliberately do us down. However, if this is genuine, then I apologise and I would gladly be prepared to discuss your concerns and by all means please contact me in person on 01603 766860, I would be more than happy to discuss the matter with you. Mike White, Director.
***UPDATE***
5 weeks on from my initial response and 'Mrs H' has not been in contact and because of the anonymity of the post, I have no means of contacting them. MW
★★★★★ 4/5
GoogleIn as much as my experience has not been a successful one with you... I still can say you have given me more hope to keep trying. The staff I have had contact with so far were very encouraging and professional. The landlord in our case was the one with one reservation or the other.
I still look out on your site every now and then. I am still looking forward to doing business with you soonest. ❤️ From Martin and Oiza
Avwenagha · 7 March 2024
★★★★★ 1/5
GoogleThey were tolerable until we vacated the property. Now trying to make reductions from our deposit and didn't response fully to my email and then point blank refused to speak to me on the phone. Had issues with a very smelly woodburner when living in the property and when we first complained they simply replied saying there was nothing wrong with it. Only when l pushed it further did they agree to get it checked and it turned out it was illegally installed. Also l reported a wasps nest and they told me get into the loft and have a look as they didn't believe me!
Mandy · 1 September 2019
Agent replied
Dear Mrs Bush,
I am afraid from our perspective this is not a true reflection of events. Detailed emails were sent to yourselves and addressed all relevant questions. When you phoned the office, I was unfortunately otherwise engaged at the time but as my colleague explained, it would be better for correspondence to be put in writing so that both parties had a written record of what had been discussed. You also state that we failed to answer your questions, but you should appreciate we are unable to discuss matters regarding former Tenants with you as this would be a direct breach of GDPR legislation.
With regard to the wood burner issue, this was checked by an appropriately qualified HETAS registered engineer two days prior to your Tenancy commencing and was confirmed to be in full working order with no issues/faults noted at that time. When you raised an issue with us, several months after the start of your tenancy, the engineer re-attended and took steps to ensure the wood burner was in a safe state whilst not being used, which in any event you confirmed you had no intention of using the appliance.
With the wasps, we had simply asked you to confirm if there was evidence of a nest or whether it was a few stray wasps. Again, once confirmed there was an evidence of a nest, your landlord arranged for their contractor to remediate this promptly.
I am sorry that you have felt the need to leave this review but it appears to be as a direct result of your former landlord wishing to seek legitimate deductions from your deposit, for which they have independent evidence to justify, rather than a review of our actual services. As you know, there is a clear process to have any deposit dispute independently assessed by a qualified adjudicator and we await you to confirm the use of this service offered by the DPS .
Matthew White - Director
★★★★★ 1/5
GoogleRidiculous agency. I don't know if it was just some kind of racism against French people or just because they are incompetent but a woman asked me for 25000£ savings and double deposit to let me process with an application, for a flat at 700£ per month!!! I have lived in uk for 2 years and I have never been asked that ! I have proof of my incomes from the French government but she didn't care. She only wanted to stop my application straight away! Pathetic.
Furyanai · 29 July 2019
Agent replied
Naima, I am sorry you feel this way. Our reaction to your enquiry was based solely on the information you gave us on the telephone and having listened back to the recording, I can see that we were polite, courteous and willing to assist if possible. My staff member certainly didn't 'want to stop your application straightaway' they simply wanted to save you the time of undertaking a viewing when based on the criteria we use, we would not have been able to pass you through the referencing process. By asking the questions we do at the enquiry stage, we are only trying to save people from greater disappointment later. All agencies have different referencing criteria and our clients' employ us because ours is among the most thorough. Your above review states that you have proof of your income from the French Government, this is different to what you advised us on the phone but clearly, I can't divulge in a public forum what you told us or your employment status.
Normally, in these situations if an enquirer is unable to understand the reasons given, I am only too happy to speak with them myself to provide a further explanation in the hope that they will accept the reasoning even if I'm unable to assuage their disappointment. However, when accused of being 'ridiculous', ''pathetic' and worse still, practicing 'racism' I do not feel it would be appropriate to engage in further conversation in this instance. Even if you were acceptable from a referencing standpoint, how could we now possibly recommend to a valued client that they should engage in a business relationship with someone who is quick to make spurious and defamatory statements?
Michael White - Director Martin & Co
★★★★★ 1/5
GoogleWe used this letting agent about 4 years ago, for a 2 year period. Worst agent imaginable. He was so rude to my pregnant wife, shouting and intimidating her until he left her crying outside his office. The owner was given the company - fully believes that landlords are his customers and tennants are just fodder for the course. The staff are rude, probably because they have to deal with Mr White all day long. Staff change hands too quickly to keep on top of. If you are looking to rent, do not go anywhere near this place. They never sort issues out. They have the same handyman for every job - who always suggests it is your fault. In the end we paid just to get out. Horrible businessman, conducts himself terribly. Unimaginably defensive and rude. Someone else commented that they would rather be homeless, than have to deal with this place again. I concur, stay away at all costs.
William · 29 July 2019
Agent replied
I’m slightly surprised that its taken two years after the tenancy ended for this former tenant to make these negative comments. Unfortunately, on the very rare occasions when the expectations of our landlord clients are not met by the actions of their tenants, we find ourselves on the receiving end of some very spurious remarks, as in this case. Ignoring the personal slights which are egregious to say the least, the fact is the tenancy ran to term and there was no payment made ‘to get out’.
This exemplifies the reason why a discerning landlord should select an agent who actually cares about the welfare of their property and their tenants (even if said tenant doesn’t understand such) but who doesn’t buckle in the wake of personal onslaughts.
Mike White - Director, Martin & Co Norwich
★★★★★ 5/5
GoogleWe were aware that there were many choices when it came to renting a new apartment but we are delighted that we discovered Martin & Co Norwich. From the viewing, initial contract and annual renewal we have been impressed by the service that has been offered. We are long term renters who feel confident that our needs and concerns are taken care of and that the team at the Norwich office resolve issues in a friendly and efficient manner. Finally, it is important to observe that our property is of the highest quality and that is why we are happy to remain.
James · 29 July 2019
Agent replied
Dear James, thank you for your very kind review - we really do appreciate it. Mike White - director
★★★★★ 5/5
GoogleI first met Michael in 2007, and gave him the challenge of finding a tenant for one of our properties, within a short time he found us very good tenants who were speedily checked out and moved into the property. Over the years, they have always found us good tenants, and we have had very few unoccupied periods.
I’ve recommended them to several of my friends, the whole team do a very thorough job and keep in contact while they are referencing prospective tenants.
They now manage our properties for us, we get regular inspection reports. Rent arrives in our account within a couple of days of it being due, along with a monthly statement to our inbox.
I have complete trust in the whole team at Martin and Co, and do recommend them.
David · 2 June 2019
Agent replied
Thank you for your very kind review - we've very much enjoyed working with you over the years and long may it continue. Thanks again. Mike
★★★★★ 5/5
GoogleA brilliant company to use for letting property. All of the staff, I have had dealings with, are professional, knowledgeable and extremely helpful. Have used a number of times and, in my experience, Martin and Co. are head and shoulders above other letting agencies in the city. They clearly care about property and their clients. I would not consider using anyone else.
Wendy · 13 April 2022
Agent replied
Many thanks for your kind review and thank you for your business over the years.
★★★★★ 5/5
GoogleWe have just rented our first home and are so impressed with all the help and support Martin & Co have given us. We have been fully informed and fully supported through every stage of our renting journey. All the staff have been so helpful, kind and friendly. We are very happy to have Martin & Co as our letting agents.
Jasmin · 13 April 2022
Agent replied · 27 June 2024
Thank you very much for your kind review. I am very glad to hear you are happy in your new home and felt supported along the way, it is what we always strive for. We look forward to having a good working relationship with you throughout your tenancy. Emily Hall - Lettings Manager.
★★★★★ 5/5
GoogleHello Emily and Gemma, just wanted to say thank you so much to you and your team, you guys have been great help with everything from the start and you commutation was perfect, still settling in to the new house, please say thank you to the land lord from us, been telling and recommending to all my friends and family how good you and your team have been, thank you all again
Ash · 12 October 2019
Agent replied
Dear Ashraf, thank you very much for your kind review, it is much appreciated. I'm glad to hear you're settling in OK. Emily Hall - Lettings Manager
★★★★★ 5/5
GoogleHave been using Martin & Co now for several years to manage our properties and would not hesitate in recommending them. Whenever we have had to make contact we have been met with friendly staff and prompt replies to any questions. They make sure that we are happy with anything they carry out on our behalf and are always quick to attend to any issues that Tennents may contact them with.
Paula · 5 July 2019
Agent replied
Thank you for your super review; we much appreciate it and look forward to continuing working with you.
★★★★★ 5/5
GoogleI have dealt with the team at Martin & Co for a number of years. They have been totally superb throughout. Two of my properties were let on the first day of viewing to excellent tenants. They totally have your back covered - clear - concise - rapid and friendly response to queries. The same personnel team has been there for years which makes it easy to deal with them.
Pablo · 9 July 2019
Agent replied
Many thanks for your kind review. This is much appreciated and thank you for your continued business. Mike White.
★★★★★ 5/5
GoogleI have used Martin and Co Norwich to manage the let of my property for a number of years. Their advice has been fantastic and I would recommend them to any landlords in the Norwich area. I had a property in High Wycombe previously and the service I receive from Martin and Co is far better than the letting agents on the other property.
Martin · 13 April 2021
Agent replied · 3 June 2024
Thanks Martin - really appreciate the glowing review. In an industry where the client has a huge choice of agent, recommendations are important. All the best going forward. Mike White - director, Martin & Co Norwich
★★★★★ 5/5
GoogleMartin and Co did an excellent job taking care of my rental property in Norwich - seemlessly letting to reliable tenants, always kept me informed and were kind and cheerful. Another landlord recommended them over 10 years ago, best agents in Norwich I was told, and in my experience this proved to be true. And now they have sold my house! And that too went well. Thank you everyone.
Finola · 1 September 2019
Agent replied
Thank you Finola for your very kind review. We always enjoyed working with you and your letting business mean't a lot to us. Thank you too for entrusting us to sell the house when that time came to move it on. Mike White - Director.
★★★★★ 5/5
GoogleMartin and Co are an excellent company and a pleasure to work with. Professional, knowledgeable, efficient and straightforward. This is the second time I have used their services and I would highly recommend them.
Jonathan · 7 March 2024
Agent replied · 16 January 2024
Dear Jonathan,
Many thanks for taking the time to leave us a review. It is much appreciated and we look forward to continue working with you.
Kind Regards
The Martin & Co Team
★★★★★ 5/5
GoogleHave just rented through Martin and Co in Norwich as our house purchase fell through at the last minute. Emily and Gemma were very professional and very responsive, doing everything that they could to accommodate our very tight deadline. Every question raised after moving in house has been dealt with efficiently.
Albert · 29 July 2019
★★★★★ 5/5
GoogleFrom the very start of enquiring, Martin & Co have been so helpful in guiding me through the process of getting our property rented. A very professional company with helpful staff, who found a suitable tenant within days of the property being advertised. Would definitely recommend.
Nicola · 13 April 2023
Agent replied
Dear Nicola, Thank you very much for your very kind review. You certainly made our job so much easier by presenting the property in such tip top condition. We're looking forward to working with you in the coming years. Mike White - Director, Martin & Co
★★★★★ 5/5
GoogleDealing with Martin & Co has been the best letting experience I've ever had. They've always responded to me in good time and have gone above and beyond to make the moving process as easy as possible. I would absolutely recommend their services and would gladly look for properties through them in the future.
Oli · 13 April 2022
Agent replied · 11 June 2024
Many thanks Oli, we always appreciate positive Reviews from Tenants. It is always a pleasure engaging with people like yourself.
Emily Hall - Lettings Manager
★★★★★ 5/5
GoogleAs a tenant of some 4 years I have been impressed with the professional but amicable and personable attitude of the agents.
They are always quick to respond to any issues with the property and they use quality tradespeople for repairs and mandatory checks.
I believe that Martin and Co is fully deserving of a 5 star rating.
Bill · 23 August 2021
Agent replied · 11 June 2024
Thank you so much for your kind review. I know your landlord is very appreciative of you as tenants (as are we) and we look forward to our relationship continuing. Mike White - Director, Martin & Co., Norwich.
★★★★★ 1/5
GoogleFollowing my tenancy Martin and Co have tried to charge me deductions against my deposit that were inaccurate and unfair. This has been ongoing for two months and they have resorted to sending rude and unprofessional emails, in the hope that I would back down. I still wait to receive the undisputed portion of my deposit whilst the claims are disputed. Avoid!
Charlotte · 29 July 2019
Agent replied
Dear Charlotte,
It is unfortunate this matter has resulted in the requested deposit deductions having to be referred to the formal adjudication process. It is never our intention for matters to reach this stage and we much prefer to be in a situation where the full deposit is promptly returned to a Tenant. However, in cases where remedial works are required at the end of a tenancy as a result of a Tenant’s actions or inactions and where supported by fully independent, written and photographic evidence, we are duly bound to act for our Landlord client in recovering the reasonable costs they have incurred in addressing these issues.
Our emails to you on this subject have been factual and polite but firm. Since we cannot reach a sensible agreement, the matter is being put forward to a fully independent adjudicator*. In the meantime, while I note your comments regarding the release of the undisputed amount of deposit, please be assured we have not delayed this process and the release of said amount by the DPS awaits action by yourself - as it has for the past 3 weeks.
Michael White - Director, Martin & Co Norwich
*15/2/2019. Update the independent adjudicator has found in your landlord's favour in the majority of the items and amounts claimed.....
★★★★★ 1/5
GoogleFollowing my tenancy Martin and Co have tried to charge me deductions against my deposit that were inaccurate and unfair. This has been ongoing for two months and they have resorted to sending rude and unprofessional emails, in the hope that I would back down. I still wait to receive the undisputed portion of my deposit whilst the claims are disputed. Avoid!
Charlotte · 24 February 2019
Agent replied
Dear Charlotte,
It is unfortunate this matter has resulted in the requested deposit deductions having to be referred to the formal adjudication process. It is never our intention for matters to reach this stage and we much prefer to be in a situation where the full deposit is promptly returned to a Tenant. However, in cases where remedial works are required at the end of a tenancy as a result of a Tenant’s actions or inactions and where supported by fully independent, written and photographic evidence, we are duly bound to act for our Landlord client in recovering the reasonable costs they have incurred in addressing these issues.
Our emails to you on this subject have been factual and polite but firm. Since we cannot reach a sensible agreement, the matter is being put forward to a fully independent adjudicator*. In the meantime, while I note your comments regarding the release of the undisputed amount of deposit, please be assured we have not delayed this process and the release of said amount by the DPS awaits action by yourself - as it has for the past 3 weeks.
Michael White - Director, Martin & Co Norwich
*15/2/2019. Update the independent adjudicator has found in your landlord's favour in the majority of the items and amounts claimed.....
★★★★★ 5/5
GoogleMartin & co managed our let property for 9 years and did a great job. We almost always had tenants and the property was well maintained. Great communication and we were kept informed about all matters relating to the tenancy. Would highly recommend if you want a professional company to manage your property.
Alison · 4 July 2020
Agent replied
Dear Alison, Thank you for your super review, it is most appreciated. We have enjoyed working with you over the last nine years, thank you so much for your business and trusting us to look after your valuable asset. Mike White - Director.
★★★★★ 5/5
GoogleI have nothing but praise for Emily and her colleagues at Martin & Co, Norwich. From the first call to finalising the tenancy agreement, I was consistently impressed by the prompt and professional service I received. This team build trust and certainty in what can often be a stressful process. Highly recommended.
Simon · 23 August 2020
Agent replied · 8 June 2024
Thank you for your kind review Simon. Your understanding and patience throughout the process was much appreciated and it was a pleasure to work with you. Emily Hall - Lettings Manager
★★★★★ 1/5
GoogleAwful estate agents, ruined my daughters birthday
Pete · 2 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
