Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor response to when enquiring about viewing local property. Sent email via rightmove, no call back; then called, very dismissive and unapologetic women advised would call back; no call back. Chased for viewing again and a man answered the phone; said too many viewings and couldn’t take anymore. No apologies for service and made to feel very unimportant as a potential customer. I know the market is booming for estate agents but common courtesy and good service doesn’t cost anything. Very poor.NegativeProfessionalism
K · 25 August 2021
Agent replied · 19 June 2024
Good Morning,
Thank you for bringing this to our attention. Naturally, I am disappointed to hear your feedback and would certainly never want you to feel unimportant.
We understand that buying or selling a property can be one of the most significant decisions people make, which is why we aim to deliver the best customer service and experience we can to anyone who chooses to contact us. I would like to offer my assurance that all customers and enquiries are treated with equal importance. When we receive an enquiry about a property which has already sold, we endeavour to talk to the customer about their search so we can inform them of other suitable properties at the earliest opportunity.
Whilst we will always try our best to respond as soon as we possibly can, response times are unfortunately longer than usual at present due to the high demand for property. Nonetheless, I apologise that the wait time was longer than you had hoped for.
I would like the opportunity to restore your confidence in our agency by personally discussing your property search with you. Please do feel free to get in touch with me directly on 01603 503500.
Yours sincerely,
Jacob Seaman
Branch Manager
★★★★★ 5/5
GoogleVery professional service from Jacob and his team. Quick responses. The whole team made the process as seem less as possible. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Kapil · 20 June 2022
Agent replied · 19 June 2024
Hi Kapil,
Thank you for your 5 star review!
It was a pleasure to work with you and receive such positive feedback regarding our team members in the Eaton branch! Jacob and his team will be thrilled with your comments and we will pass these over to him and the team.
We wish you all the best and hope we can be of service again soon.
★★★★★ 5/5
GoogleFirst class service once again from Shaun & Hammond Stratford. He was super efficient and professional in the way he dealt with our enquiry. Would definitely recommend
Rob · 16 April 2025
Agent replied · 24 October 2024
Hi Rob,
Thank you for your lovely review. We're so pleased your experience was 5-star worthy, it was a pleasure helping you. If you ever need anything in the future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleA very good experience both when selling and viewing other properties that I was thinking of buying. Staff are knowledgeable, professional and always pleasant to deal with.
Marianne · 12 April 2025
Agent replied · 16 April 2026
Hi Marianne,
Thank you for your 5-star review, the team were thrilled to hear your feedback. If we can be of any further assistance in future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleA great firm with great people. Always very friendly and quick with responses which is appreciated. A pleasure to have worked with you this last month.
M · 16 April 2025
Agent replied · 16 April 2026
Hi Matthew,
Thank you for your review, we really appreciate your feedback. If you ever need anything in the future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleThe Eaton office team did a brilliant job for us, keeping us informed to throughout, and giving us great advice. Professional and personable. Highly recommended.
Stuart · 16 April 2025
Agent replied · 16 April 2026
Hi Stuart,
Thank you for your 5-star review, we really appreciate the feedback. If we can be of any further assistance in future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleHaving been in partnership with Hammond Stratford for over 10 years, I feel incredibly fortunate to have experienced their professionalism, dedication, and warmth firsthand. They have consistently demonstrated what it means to be a great company. Their team, from top to bottom, is composed of truly lovely people.
On a personal note, Hammond Stratford was instrumental during the sale of my house. After six stagnant months with another agent, they swiftly sold it in just weeks, showcasing their market expertise and efficiency. Their exceptional service truly stands out, and I highly recommend them.
It’s rare to find a company that excels on all fronts, professional acumen, customer service, and personal touch, and Hammond Stratford is that rare gem. I look forward to many more years of this fruitful partnership.
Andy · 16 April 2024
★★★★★ 5/5
GoogleBen Green came over and offered an outstanding service of valuing our house. A very kind and understanding guy who clearly goes above and beyond to help his clientele out. Very knowledgeable with being quite charismatic too! Don't find them these days! Thankyou Ben 😊 …
Catherine · 16 April 2024
Agent replied · 19 June 2024
Hi Catherine,
Thank you so much for your kind words about Ben's service in valuing your house. We're thrilled to hear about your positive experience and appreciate your recognition of Ben's kindness, understanding, and dedication. It's wonderful to know that his knowledge and charisma have made a lasting impression. We'll be sure to pass along your gratitude to Ben.
We wish you all the best and hope to be of service again in the future,
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleReally lovely team of Estate Agents - Jodie in particular was brilliant throughout and extremely helpful in my case as a FTB.
Highly recommended!
Lee · 19 March 2025
Agent replied · 16 April 2026
Hi Lee,
Thank you for your 5-star review and wonderful feedback about the team. If we can be of any further assistance in future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleJacob and Shaun's service has been first class. The whole team at Hammond and Stratford are extremely efficient and professional.
Alistair · 16 April 2025
Agent replied · 24 October 2024
Hi Alistair,
Thank you for your 5-star review. We're so pleased you had a positive experience - the team were thrilled with your feedback too!
If you ever need anything in the future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleExcellent all round, made the whole buying process a pleasure. informative and helpful.
Graham · 12 May 2025
Agent replied · 16 April 2026
Hi Graham,
Thank you for your 5-star review and feedback on the buying process with us. It was a pleasure helping you find your new home. If we can be of any further assistance in future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleWe have had been working with Hammond and Stratford in a B2B capacity for the past few years. Their communication, professionalism and expertise have always been exceptional. We highly recommend for anyone looking for a great estate agent.
Jamie · 16 April 2024
Agent replied · 19 June 2024
Hi Jamie,
Thank you so much for your kind words! We've truly valued our B2B collaboration with you over the past few years. It's wonderful to hear that we have met your expectations.
We appreciate your recommendation and look forward to continuing our successful partnership.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleGreat photos and plenty of targeted visits helped us exceed our expected sale value.
Ian · 9 April 2025
Agent replied · 16 April 2026
Hi Ian,
Thank you for your 5-star review - we loved assisting you with your sale. If we can be of any further assistance in future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleA great firm with great people. Always very friendly and quick with responses which is appreciated. A pleasure to have worked with you this last month.
Matthew · 24 October 2024
Agent replied · 9 November 2024
Hi Matthew,
Thank you for your review, we really appreciate your feedback. If you ever need anything in the future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleThis is a very friendly and hence a professional agent in Eaton area. We are new to this city and no knowledge of the property market here. Jacob, in particular, gives us a lot of professional advice.
Barry · 16 April 2024
Agent replied · 19 June 2024
Hi Barry,
Thank you so much for your kind words! We're delighted to hear that you find Jacob to be friendly and professional. It's our pleasure to provide you with professional advice as you navigate the property market in this new city.
If you have any more questions or need further assistance, feel free to reach out.
Welcome to the area!
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleSuper professional and speedy response times. A great experience.
Korinna · 16 April 2025
Agent replied · 16 April 2026
Hi Korinna,
Thank you for your 5-star review, we really appreciate your feedback. If we can be of further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleVery professional and good communication. Would highly recommend.
Paul · 16 April 2025
Agent replied · 16 April 2026
Hi Paul,
Thank you for your 5-star review and recommendation. If we can be of any further assistance in future, please don't hesitate to get in touch.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleExcellent experience with Hammond and Stratford - they were helpful and caring, a pleasure to deal with and would highly recommend! Exceptional service from the Assistant Manager, Jacob - thank you!
Sophie · 20 April 2024
Agent replied · 19 June 2024
Hi Sophie,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had an excellent experience with Hammond and Stratford, and that our team was helpful, caring, and a pleasure to deal with.
We'll be sure to pass your kind words on to Jacob, the Assistant Manager. It's always rewarding to hear that our staff is making a positive impact on our customers.
We wish you all the best in the future!
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleThe whole team at Hammond were committed and professional in their approach to our purchase and sale, even through the inevitable hiccups when buying and selling. We can’t thank them enough!
Bryony · 16 April 2024
Agent replied · 19 June 2024
Hi Bryony,
Thank you so much for your fantastic review! We are thrilled to hear that our team's commitment and professionalism helped you navigate the buying and selling process, even with the expected bumps along the road. We strive to make the experience as smooth as possible for our clients, and your kind words motivate us to keep doing just that.
We wish you all the best in your new home!
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleExcellent experience with Hammond and Stratford - they were helpful and caring, a pleasure to deal with and would highly recommend! Exceptional service from the Assistant Manager, Jacob - thank you!
Sophie · 16 April 2024
Agent replied · 16 April 2026
Hi Sophie,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had an excellent experience with Hammond and Stratford, and that our team was helpful, caring, and a pleasure to deal with.
We'll be sure to pass your kind words on to Jacob, the Assistant Manager. It's always rewarding to hear that our staff is making a positive impact on our customers.
We wish you all the best in the future!
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleTo be honest we initially considered Hammond and Stratford as their Eaton branch was close to our property and we like to support "local". That said, if we had scoured the country I do not think we would have found a better agent. Jacob and …
Richard · 16 April 2023
Agent replied · 19 June 2024
Hi Richard,
Thank you so much for your 5 star review! … More
★★★★★ 5/5
GoogleFantastic service from Jacob and Ben. Viewing appointment arranged quickly and efficiently. Ben even arranged extra viewing of 3 more property in the same afternoon. Excellent customer service. Thank you.
Lisa · 16 April 2024
Agent replied · 19 June 2024
Hi Lisa,
Thank you so much for your 5-star review! We are thrilled to hear that you have been happy with our services throughout the process of purchasing your new home. We know buying a home is a big decision, so we are grateful that you have chosen us to help you through the process.
I have passed your kind words on to Jacob and Ben, who are over the moon with your review.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleGreat experience with Jacob and the rest of the team. They were polite and professional and always willing to help in any way.
Eric · 16 April 2024
Agent replied · 19 June 2024
Hi Eric,
Thank you for sharing your positive experience with Jacob and our team.
We're delighted to hear that they were polite, professional, and always willing to assist.
If you have any more feedback or if there's anything else we can do for you, feel free to let us know.
We appreciate your kind words.
Kind regards,
Hammond & Stratford
★★★★★ 5/5
GoogleWe are really pleased with the marketing, viewings and personable staff. We would certainly recommend Hammond and Stratford to anyone about to sell.
Sue · 16 April 2024
Agent replied · 16 April 2026
Hi Susan,
Thank you so much for your 5-star review! We are thrilled to hear that you were happy with our services throughout the selling process.
I have passed your kind words on to the team, who are over the moon with your review.
We wish you all the best and hope to be of service again in the future.
Kind regards,
Hammond & Stratford
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