5/5
Kath and Stephen have been great through out the process.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Many thanks for the 5 star review and feedback, we wish you all the very best in your new home.
Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
Kath and Stephen have been great through out the process.PositiveResponsiveness, Professionalism
Many thanks for the 5 star review and feedback, we wish you all the very best in your new home.
5/5
Helpful guidance from Jenna whilst…
Helpful guidance from Jenna whilst looking at properties in Winsford. Thought video viewings were very useful.
Dear Georgina, thank you for writing a review following our discussions about available properties. I am happy that our advice has been helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
5/5
Fantastic Service !!
Just wanted to say what a fantastic job Butters John Bee are doing !!The Newcastle-under-Lyme branch especially, as the lettings staff are brilliant.They are managing my portfolio for me & doing a great job, as all 16 of my properties are tenanted.Would highly recommend their services !!Paul Tawn
1/5
Took advantage of a women's charity…
Took advantage of a women's charity during a national pandemic - shameful behaviour. Can't be trusted
Dear Ruby, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
A very well managed and professional…
A very well managed and professional service when using to let a property. Communication was excellent throughout.
Dear Richard Egerton, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
Brilliant service
Brilliant service, communication from Micheal ferris was spot on no messing about the process was fast and efficient
Dear JoshThank you for your great review, we appreciate your time in giving us your fantastic comments, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
5/5
Great communications
Great communications, and set us up with a great property. Fantastic customer service from Michael Ferris. :)
Dear JonThank you for your great 5 star review and lovely comments, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
Excellent service selling
Excellent service selling. Viewings arranged and communicated efficiently. They really shone as things started to drag on, chasing both purchaser and solicitors to hurry things along. Liz, in particular, was excellent on the phone, asking all the right questions and not being fobbed off. I would definitely use them again.
5/5
Fantastic friendly service. Efficient and always happy to help.PositiveResponsiveness, Quality, Professionalism
Tony! Thank you so much for your review, it means the world to the entire team. It was our pleasure to introduce you to your new home, please do take a photo of yourself with your keys and upload it to facebook and tag us in it - so we can see your smiling faces! All the best, from all of us Buzzy Bees!
1/5
Ripping off the vulnerable
Ripping off/misleading a charity when they can't view your sub-standard property during lockdown is vile...
Dear Steph, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
Michael at BJB has helped massively
Michael at BJB has helped massively, taking photos etc to help me out. Much appreciated. Thank you.
Hi PennyThank you for your great review, it was a pleasure dealing with you and your lovely apartment again, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
Ben met all of our needs
Ben met all of our needs. He was very helpful in addressing a couple of problems we had along the way.Our minds were put at ease once we found our dream property. Great Customer Service and knowledge to match. Would definitely recommend Butters John Bee
5/5
Found them very efficient in all respects in selling my mothers house, very happy with the result.
Dear Mr Dancy, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your mothers property. We wish you all the best and hope to speak to you again in the future. Kind regards Carlos Hernandez Branch Manager.
4/5
Thank you Carol Yearsley
Unfortunately the accounts department made a huge mistake which cost us rental income but Carol Yearsley took the case on board and has started to resolve it. We were having trouble getting information until Carol took the case in hand, we are now reaching a resolution.
5/5
Viewed a property with Elisha
Viewed a property with Elisha, was very helpful and polite. Great customer service. Would recommend.
Amy-louise Simmons, thank you for your kind review; we are happy to pass along your comments to the team here at butters john bee Wolverhampton Lettings! Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
Charlotte instructed my property for me…
Charlotte instructed my property for me a few weeks ago and was very fast and efficient.
Hello Madeeha,Thank you for your kind words, we will pass these on to Charlotte. If you require anything else, please do not hesitate to contact the team. Thank you, Hanley Lettings Team
5/5
I received excellent service from…
I received excellent service from Grace. She answered all our questions and was really helpful.
Hello Ang,Thank you for your review about our team member Grace, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
Rental Property Management
Danielle has dealt with my rental property management in a very helpful and professional manner
Hello Joanne,Thank you for your kind review about Danielle, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
This is the first time that I have been…
This is the first time that I have been through the tenancy application process, so I needed plenty of guidance, Jenna Stelfox provided everything needed and explained anything I was unsure about. The service I received was of an excellent standard and Jenna helped at every step.
1/5
Awful experience
Awful experience. Bad communication throughout, their contractor broke something in the house I was meant to be renting. They refused to pay for it, so landlords pulled out. I was without a house 1 day before move in.
5/5
Fantastic comunications everyrhing…
Comunications fantastic Perfect everything Liz and Rebbecah been veey helpful for the whole process
Good moring Jan, Thank you so much for your kind review, if we can help with anything else just let us know. Kind regards, Rebekka GillLettings Branch Manager
5/5
Work has a BjB contractor now for over…
Work has a BjB contractor now for over 10 years and find Carol Yearsley very helpful Keeps very much in contact with me updating keeping me on my toes 😊Very much like working along side of her hopefully many years to come Regards Eddie Contracter
5/5
Excellent service from Connor
Excellent service from Connor, and the rest of the team at BJB lettings in Congleton
Dear AlanThank you so much for your great review and your wonderful feedback, we appreciate you taking the time to provide this, please do not hesitate to contact us if we can be of further assistance in the future.Kind RegardsMichael FerrisLettings Manager BJB
5/5
'Thank-you' to Hayley Kelly
A 'Thank-you' to Hayley Kelly for ensuring the correct documents and information on vacating my brother's flat were passed along to him after initial 'hiccups' in paperwork. Thank-you very much for ensuring we have all the information as promised. A very pleasant and efficient lady!
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Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.