5/5
GoogleSold my property with butters john bee the whole team were extremely helpful from start to finish A star
Agent replied · 12 June 2024
Many thanks for the feedback, we all wish you the very best in your new home.
Trusted Agent profile · Northwich
Butters John Bee Northwich reviews
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAs a first time landlord I went with…
As a first time landlord I went with bjb but lived to regret it they told me my tenants would be moving out in four weeks so I gave notice where I was living and now going to be homeless as can't stay on they don't reply to messages avoid like the plaque
5/5
TrustpilotExcellent communication
Trusted the bjb team to manage and let my latest investment. Corrie in particular kept me updated on the tenancy application. Thank you.
Agent replied · 17 June 2024
Hi Steve Thank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Corrie, please do not hesitate to contact us if you need any further helpMany thanksButters John BeeCrewe - Lettings
5/5
TrustpilotAmazing customer service by Emma…
Amazing customer service by Emma from the Crewe office. She was friendly, polite and easily understood and had an excellent customer care attitude.
Agent replied · 17 June 2024
Dear JaydeThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Emma, please do not hesitate to contact us if you need any further help.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotBest estate agents in winsford
Best estate agents in winsfordWell they did just sell our property for the second time in 5 yearsGreat supportPhotos too good if i am honest
Agent replied · 17 June 2024
Dear Danny Evans, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotLauren & Teresa have been fab helping…
Lauren & Teresa have been fab helping me put offers in for my perfect home. It was accepted! Now look forward to the completion 😁
Agent replied · 17 June 2024
Thank you so much for your lovely feedback Natalie.
5/5
TrustpilotBig thank you Liz Thompson.
Thank you for helping and guiding us through the process at the end of our tenancy. Great outcome and very much appreciated.
Agent replied · 17 June 2024
Dear Laura, Thank you for your review about Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotButters John Bee, Winsford
Great service on the rentals side through Jenna Stelfox at Winsford. Flexible and always there for assistance and an honest opinion.Thanks again, Steve Edwards
Agent replied · 17 June 2024
Dear Stephen, Thank you for your lovely review regarding the service that Jenna provided for you. You have been a pleasure to work with and we hope you are very happy in your new work ventures. Kind regards, RebekkaLetting Manager
5/5
GoogleExcellent dealings with Daisy, Steve and Cathy, Definitely recommend.PositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Many thanks for the 5* review James, we will now get you through to completion so you can enjoy your new build.
1/5
TrustpilotRubbish
Rubbish! They do not communicate and my queries are left unanswered.
Agent replied · 17 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotHopeless
Hopeless. Can never get through to the branch. How they manage to sell properties is beyond me.
Agent replied · 17 June 2024
Hi,We're sorry to hear this. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotDebbie Ashford-Thom Helpful & knowledgeable
Left a message for a call back. Debbie Ashford-Thom called me back, she was very helpful and patient as my problem took a long time to sort out and she also managed to see why the problem had occurred and rectified it whilst on the phone. She is a credit to BJB.
5/5
TrustpilotExcellent service
Excellent service. The whole process made a lot easier by Andrea who was extremely helpful along the way
Agent replied · 17 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotFantastic customer service
It has been a fantastic experience here with BJB. The process was made extremely easy and we were guided through every step which made otherwise the rollercoaster ride easy like a cakewalk. Our special thanks goes to Mr. James Burke and Mrs.stephanie Eiken, also we thank the entire team for their co-operation and patience.
5/5
TrustpilotFive star service as always
Five star service as always. Always helpful and always do their best to ensure both parties are happy. A pleasure to do business with.
Agent replied · 17 June 2024
Thank you and we look forward to doing business with you again very soon.Kind regardsDiane
5/5
TrustpilotGreat experience got the viewing time…
Great experience got the viewing time to fit with our busy lives,good advice on day from agent and very good communication once sale underway.
Agent replied · 17 June 2024
Dear Andrew, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating!RegardsCarlos Hernandezbutters john bee Northwich
5/5
TrustpilotAmazing service in every way
Amazing service in every way! Very professional and kept you up to date with everything going on. Brilliant customer service aswell.
Agent replied · 17 June 2024
Dear Shannon, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotGrace showed us around the propety and…
Grace showed us around the propety and was lovely made us feel very welcome and let us take our time. Thank you
Agent replied · 17 June 2024
Hello Katy,Thank you for such a lovely review, I will ensure your kind comments are passed on to Grace.Kind regards,Charlotte FodenAssistant Branch Manager
5/5
TrustpilotI have had contact with Michelle at…
I have had contact with Michelle at Butter John Bee and found her friendly and very helpful.I would recommend her and the company
Agent replied · 17 June 2024
Hello Nicky, we are extremely pleased that you have received a good service from Michelle. I will ensure your kind words are passed on to her. Kindest regards, Charlotte - Hanley Lettings Butters john bee
5/5
TrustpilotDebbie Ashford-Thom handled my recent…
Debbie Ashford-Thom handled my recent updates as regards to the flat and possible refund of part or all of my deposit.She is a very warm and friendly person. She took time to go over necessary details. I felt well cared for and that she genuinely cared about me and my needs.
5/5
TrustpilotRecently had a viewing of a property…
Recently had a viewing of a property with Lucy from the Hanley branch. She was very friendly and really helpful.Highly recommended
Agent replied · 17 June 2024
Hello Dan,Thank you for your kind review about Lucy, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotUntrustworthy
Treating a charity that seeks to protect vulnerable people with contempt during a pandemic is the lowest of the low.
Agent replied · 17 June 2024
Dear Daniel, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotExcellent service
I have been looking for a rental property and couldn’t fault the service I received (from Michael especially). Extremely helpful. Thanks!
Agent replied · 17 June 2024
Hi RebeccaThank you so much for your fantastic review, please do not hesitate to contact us if we can be of any help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotFabulous friendly and professional…
Fabulous friendly and professional service at all times. Great pictures and brochure posted Wednesday and two full price offers by 9 am Saturday. All staff have been very courteous and attentive. Second time used them and no hesitation about using them again. Thanks to all of the staff at the Macclesfield office Natasha Perry
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Northwich
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
