Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Customer Service by Charlotte
Been looking for a house for a few months now, Charlotte has been awesome in helping me and my partner find a house and has answered all of our questions (which there have been many) quickly and promptly
5/5
TrustpilotThanks to Grace for arranging and…
Thanks to Grace for arranging and finalising everything
Thank you for your kind positive words towards the service Grace has provided. Kind RegardsAbigail Iliff Lettings Manager
5/5
GoogleGood service all round, particularly from Michael & lovely Ellie
Many thanks for the feedback and 5* Review for the service Michael and Ellie has provided
5/5
TrustpilotI would just like to say that from…
I would just like to say that from start to finish I have been dealing with Abbey, Lydia, Chelsea and Grace and they have all been professional, thorough, speedy and extremely pleasant throughout the whole process. I have no hesitation in using butters John bee again and recommending others too.Thank you for an extremely good service
Dear Patricia Thank you very much for your kind words towards us all in the branch and the service in which has been provided to you. Its lovely to hear such wonderful feedback.Kind regardsAbigail IliffLettings Manager
1/5
TrustpilotUseless
This company doesn't seem to have any employees! If they do, they certainly aren't doing their jobs as I sent several messages about properties but had no reply. If they can't be bothered to respond to customers, I'm not going to chase them to give them MY custom.
Hi Jordan, we're sorry to hear this, it isn't the five star level of service we strive for. If you'd like to discuss this further, and let us assist you with finding a suitable property, please send an email to reviews@bjbmail.com and we will ensure it is sent to the right team and handled quickly.Thank you
5/5
TrustpilotMolly Farrelly
Molly Farrelly is a joy to deal with - she always does what she says she's going to do, keeping me informed all the way. Very good at communicating, very efficient but with a friendly touch.
5/5
TrustpilotI have been impressed and reassured by…
I have been impressed and reassured by the prompt and professional way Danielle has dealt with our tenant . He has been most difficult to communicate with and Danielle has shown extreme patience and tenacity in her quest for a peaceful conclusion to the situation that he has created . I am most grateful .
Hello Kathleen,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotThey won’t leave me alone
harassing me with spam texts telling me to ring them
I am sorry Ron that you have been receiving unwanted text messages, I have checked our system in the Winsford office and you are not registered with ourselves? can I please ask you contact the Winsford branch to discuss your concerns so I can look into this for you? Kind Regards Winsford Team.
5/5
TrustpilotJade at the butters John bee Kidsgrove…
Jade at the butters John bee Kidsgrove was absolutely brilliant when I spoke to her, so friendly to speak too and kept me up to date with the information I needed ! Definitely needs the recognition
5/5
TrustpilotThank you so much to the team in Stone…
Thank you so much to the team in Stone branch. Paula, Michelle and Grant took over from the old team a few weeks ago and since then I have had numerous viewings and have accepted an offer today. They kept me informed the whole way through and I couldn't have asked for better service. Thanks again.
Dear Kay Edwards, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stone
1/5
TrustpilotVery unprofessional and dubious company
Had viewing arranged today with Marcin. He was punctual and helpful at the viewing.
5/5
GoogleDaisy at BJB has been amazing in what has been a difficult purchase for various reasons. Daisy managed to keep things on track against all odds. She was determined, responsive and professional throughout.
Many thanks for the 5* Review, glad we was able to help and get you over the line.
5/5
TrustpilotThanks BJB Crewe
Michael and the team at Crewe have been in regular contact with me over this lockdown period giving me advice and reassurance with my rental property...I really appreciate the peace of mind their contact gives me.
5/5
TrustpilotVery happy with the service Butters…
Very happy with the service Butters John Bee has provided. Especially a big shout out to Ben who was efficient,excellent customer service skills and dealt with the problem in a swift timely manner. Thank you :)
5/5
TrustpilotExcellent service from Jason and Hayley from Stafford Butters John Bee
Excellent service from Jason and Hayley when renting my house out through Butters John Bee Stafford. I was constantly kept up to date with everything that was happening and they went out of their way to find the ideal tenant and speed up the renting process. I Couldn’t recommend them highly enough, thank you for everything
Dear Susan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you have any further questions, please give us a call. We're always happy to help! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford estate agents
5/5
GoogleVery friendly but professional service from Jess. I felt she definitely had my best interests at heart which was very reassuring. I look forward to dealing with her.
Hi Hazel, many thanks for the comments and the 5* Review relating to Jess our valuer. We also look forward to working with you. Kind regards
5/5
Trustpiloteverything worked well
everything worked well. Jenna was brilliant
Dear John,Thank you for taking the time to review our service. I am delighted to hear that you found our processes to be efficient and I am looking forward to working with you in the future.Kind regards,Jenna StelfoxLettings Manager
4/5
TrustpilotElisha has been fantastic
Elisha has been fantastic, juggling the issues Ive had whilst renting my property out. She kept me updated and informed and nothing was too much trouble. Really appreciate all the hard work. Thanks Elisha :)
5/5
GoogleDealing with Sophie at the minute lovely girl and can’t fault the team at the minute they have done all we have asked looking forward to dealing with them in the future
Many thanks for the 5* Review
5/5
TrustpilotGovernment nonsense
Having been caught up with the UK government's latest wheeze regarding electrical certification for rental properties. I would like to thank Debbie Ashford-Thom for following through with issues raised in this process. Most prompt and courteous.
5/5
TrustpilotIm a contractor working for butters…
Im a contractor working for butters John Bee they have a Friendly head office team and each property manager are very easy to speak to and help out much as they can. Overall working for them so far has been a great experience and hope to last for years to come. Thomas Beff Cleaning Services
Hi Thomas, we are very happy with your positive feedback, Thank you for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotDreadful dreadful dreadful
Would be minus zero if I could
5/5
GoogleReally good chat about my house valuation with Jess. Very clear and honest about what to expect and what the way forward looks like. Brilliant!
Hi David, thanks for the 5* Review and the positive feedback on the service you have received from our valuer Jess. Thank you.
5/5
TrustpilotSo far the best letting agency I have dealt with!
I am currently applying for a property mananged by bjb. All the staff that contacted me, but particularly Chelsea, were very friendly, super quick to answer my emails and clarifying my doubts. Professional and kind!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
