Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
GoogleHad a valuation on my property today by the lovely Jessica jinks, I couldn’t recommend her enough, lovely lady, very good at her job, will definitely be using her in the future.
Hi Sara, many thanks for the feedback on the service you have received so far from our valuer Jess. We look forward to hearing from you in the near future.
5/5
GoogleLovely experience with Ellie today being shown round some flats - with 2 of them being her own recommendations which I very much appreciate.
Thank you for the 5* review and the positive feedback that our Ellie provided to you. Hopefully, she can help you find your dream property. Many thanks
5/5
TrustpilotAssistance from Gurdia. Thanks.
Gurdia was very helpful at all stages of the purchase.
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Wolverhampton
5/5
Trustpilotit's very profetiona
it's very proffetional and I also loved the house I visited.
5/5
TrustpilotI had a brilliant and very…
I had a brilliant and very professional phone call of Dennis Mellor, she was very well spoken and polite in her call I would recommend her as a spokes person for John bee estate agents
Thank you for your kind words Craig.. Well done Denise. Congleton BJB
5/5
TrustpilotWe have received an excellent service…
We have received an excellent service from Luke Hill. Luke was always available, very professional and approachable every time we needed some help with anything to do with the property.Thank you Luke once again.. keep up the great work!
5/5
GoogleI found daisy really easy to deal with, very knowledgeable on the property but anything she was not sure if she went and found the information. As a buyer I thought she negotiated well and was impressed with the level of communication throughout the process.
Thank you Mike for the 5 star review I am glad we have managed to help you find your next home. Your feedback and recognition of Daisy will certainly be passed on and if there is anything else that we can ever do to help, then please let us know.
5/5
GoogleFantastic service from start to finish from the Northwich branch! Especially from Daisy herself, she was very responsive, efficient and helpful from the first bid to completion. Can’t thank her enough for how quick and stress free she made buying my first house. MaxPositiveResponsiveness, Professionalism
Thank you kindly for the 5* review. We are glad that Daisy was able to make your journey easier and stress free. We all wish you the very best.
5/5
TrustpilotI recently dealt with Hayley Kelly at…
I recently dealt with Hayley Kelly at the Stafford branch, it was really refreshing to have someone as helpful as Hayley and who clearly knew her job well. She was friendly yet professional. Would recommend hee highly to anyone.
5/5
TrustpilotVery impressed with Stacey
I recently dealt with Stacey at the Hanley branch, and I was really impressed to have someone as helpful ay Stacey, who not only knew her job extremely well, but she was friendly and yet professional. Highly recommended.
1/5
TrustpilotDisappointed
For a local letting agency (BJB Newcastle under Lyme)to take money off a local charity for a property that was not fit for purpose, no boiler, basic safety features and in an advanced state of repair shows blatant disregard. At the very least the charity should have its money returned and the letting contract cancelled.
Dear Lorraine, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotFantastic support from BJB
Fantastic support from BJB. Butters John Bee lettings have been fantastic at supporting me with the marketing of my fathers property after he passed away. They have given me endless support, with making the property rentable and finding a tenant in rapid time. I would highly recommend anyone that is letting there house, uses there services.
Dear Jon Burgess, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotLuke Hill - Top Man
Luke Hill has been superb, he always manages to find great tenants quickly and goes above and beyond what you could expect from anyone, always efficient and professional, a real pleasure to deal withThanks LukeDarren & Diane
5/5
TrustpilotAmazing service
Amazing service! I’ve been dealing with Grace (in the Hanley branch) who has been absolutely amazing! Constantly kept me up to date with every step of the process with renting my property out. Super helpful and very efficient!
5/5
GoogleLovely service from Michael in Northwich! Great asset to the team!
Many thanks for the feedback and 5* Review for the service Michael has provided.
5/5
TrustpilotGreat service.
We were impressed with the professional service of BJB right from the initial meeting. The photos were great and the sales particulars excellent quality. A buyer was found quickly and when they unfortunately pulled out, another one was found within 3 days. We were kept updated weekly throughout the selling process. We would definitely use them again.
Thank you so much for your review. We so appreciate the feedback and especially when you must be busy following your move. Many thanks. Julia Bramfitt CPEA FNAEA (Branch Manager)
5/5
GoogleRecommended to us by a friend and very pleased with the service. Staff are great and always do their best to provide the service you need, nothing seems to be a problem for them. Overall BJB was a great choice to sell our house.
Dear John, Thank you for leaving such great feedback about your experience with ourselves. We are really please that we were able to help you with the sale of your home. We wish you all the best and hope to speak to you again in the future. Kind Regards Carlos.
1/5
TrustpilotGreat service from the staff at the…
Great service from the staff at the winsford branch, however do not take up their offer of solicitors as they are totally incompetent. They obviously work on commission from these solicitors and unfortunately John bees haven’t vetted them makings the experience less than satisfactory.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotBest service ever!!!
Best service ever helped me with Lucy was my advisor she sorted every problem I had and also guided me where I was stuck I would definitely say Butters Johns Bee is better then most other letting agents!
5/5
TrustpilotPhil was awesome
I needed to write a review that I couldn’t resist . Phil at Butters John Bee. Extremely helpful, ensured that I was taken care of and I would say deserves a raise. Happy to have been in such good hands and pray that he continues to thrive for excellence. Brilliant Guy he is
1/5
TrustpilotExtremely unreliable, without respect to people’s time.
I tried to book a viewing for couple days now. Always someone will call me back, of course no call back. Decided to view different properties from more reliable agency. L
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotStacey O'Hara
Stacey is a pleasure to work with, she is always informative, polite and responsive. Nothing is too much trouble and she is always on hand to deal with any issues. She is a credit to the company
5/5
TrustpilotAn estate agent with an eye for detail... thank you!
Can't review the company directly here, but I can review and compliment Hayley at the Stafford office for attention to detail, great customer service and having done her homework before the viewing. Made more impressive due to working with other estate agents in the area and they were not in the same league! Thank you :-)
Dear Andy, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us, your wonderful feedback and rating mean a lot to us.Butters John Bee Lettings
1/5
TrustpilotDisgraceful, be prepared to consult the Ombudsman to resolve issues with this pathetic organisation
1. BJB appointed to let my house
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
