Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience working with from bjb…
Great experience working with from bjb (Crewe) lettings department. Michael Ferris has been very proactive in delivering a exemplary standard of customer service and his “can do” attitude to problem resolution is extremely refreshing in today’s challenging business environment - with thanks
5/5
TrustpilotVery good service
Lucy has been amazing and has gone above and beyond to help.
Dear Adele, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are happy to pass along your kind comments to Lucy.Kind Regards,Hanley Lettings Team
5/5
GoogleWell what can I say about Butters John Bee in Northwich other than they are probably the best estate agents in Northwich, they sold our house quickly, and kept us informed from start to finish, special mention must go to Steve and Kathy they looked after us through out the sale making it easy.PositiveProfessionalism
Thank you so much for the kind feedback, I am glad that we was able to help you throughout the process.
5/5
TrustpilotI had the opportunity to deal with…
I had the opportunity to deal with Chanelle and it’s been an amazing journey. She knows how to do her job and is a very great asset to the company. She has been very professional and prompt. Thank you Chanelle
5/5
TrustpilotBJB Letting Service
The people from BJB have been excellent at each stage of the Letting process. Firstly, from the initial onsite meeting, where the services that could be provided by BJB were clearly explained. The property was on the market the same day. Then, through the viewing / vetting stages frequent updates were given to keep me fully informed about progress.
Dear Michael Cunningham, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
1/5
TrustpilotNot contactable
Please as a landlord stay well clear of this agent they never answer the phones or emails there is no way to contact themA concierge will answer but just say sorry there busy
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email rerviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotSpecial thanks to Patrica
From the first phone call to the Hanley branch, Patricia has been amazing, very understanding and helpful - went above and beyond. Also, thanks go to Amy and Lynn who showed us around. Can’t fault them - well done.
5/5
GoogleWe were very happy with the service we received from BJB Northwich. Especially from the manager Stephen Heath and his colleagues Krystina and Michael. A very knowledgeable and professional team. Thank you for all your hard work.
Many thanks for the 5 * review and comments. We wish you all the very best in future and you know where we are if we can help again. Kind regards
5/5
GoogleA really great, positive and professional branch, we had positive interactions from everyone from Steve the branch manger, Cath the administration team and our agent Daisy. Their communication was excellent and far beyond another local agent team we dealt with on the same sale. Definitely recommend them.
Many thanks for the 5* review and the kind words. We wish you all the very best.
5/5
TrustpilotTarporley/Nantwich enquiry
I recently had enquired about potentially selling my home. Nantwich branch put me in contact with their Tarporley partner Felicity who was great in resourcing the information I needed on my house valuation.I hope she gets the recognition she deserves for providing me the help I needed.Thanks,Luke
Hi Luke. Really good of you to take the time to give such favourable feedback. Yes, Felicity is great and an asset to the BJB team. We're really pleased she has been able to help you. Good luck with your house move! Regards, Gary Fear, Branch Manager, Butters John bee Nantwich.
1/5
TrustpilotDisgusting company
Disgusting company! Nothing but a bunch of lazy unscrupulous animals who just con people rip people off and threaten with pathetic warnings! They fail miserably to carry out repairs to properties they rent out for home owners!stay away from these idiotic bunch of cowboys! They are liars thieves and scumbags
1/5
TrustpilotAs bad as all the others
My initial experience as a landlord with Butters wasn't great and I genuinely preferred the company pre-spicer haart take over - I am now more than ever convinced that the central support systems do not help the front line staff no matter how nice or helpful said staff try to be.I have had incorrect 'fees' taken from my rent - after significant to-ing and fro-ing the branch manager accepted I was right, never explained how the issue had come about and promised a refund [clearly and in writing]...Which despite significant prompting and a formal complaint still is yet to materialise.Oh - and be aware, it doesn't matter what damage your tenant does to your property [pull off a perfectly secure handrail for example] - as the landlord you will have to pay, tenants are literally never held accountable for how they treat the property; I know this is because the DPS swung the pendulum from landlords who used to rince deposits but it has swung too far to the tenants now who just treat a property and their landlord with total contempt and the Agents do not care either way.Charles
5/5
GoogleSteve, Kathy, Collette Jacky and everyone at BJB Northwich have been fantastic. They sold our house within 3 weeks, they then helped us for the next 12 weeks, the effort they made never died off. They are all very professional, friendly and got us through a highly stressful process. I highly recommend them.
Dan, thank you so much for your kind words, it means the world to us all. We wish you all the best, and if you need any further help please let us know. Kindest regards, butters john bee, Northwich.
5/5
GoogleThroughout the whole process of selling and purchasing both Stephen and Kathy from the Northwich branch of BJB have been the ultimate professionals, polite, friendly and informative when I needed them. Overall an excellent service and I would not hesitate to recommend them to anyone requiring a first class estate agent. Many thanks.
Very kind feedback Don, we are just glad to have helped you in the moving process for you to be nearer the family.
5/5
GoogleJosh was great! Fantastic service and would highly recommend
Dear Mitchell, Thank you for taking the time to leave such positive feedback about Josh, I am very pleased to hear that he was able to help you with the purchase of your new property. We all wish you all the best for the future in your new home and thank you again for recommending us. Kind regards Carlos.
5/5
TrustpilotThe property letting service is so…
The property letting service is so efficient from walking into the Winsford office speaking to Jenna my property was marketed overnight and 3 potential tenants found. They are moving in all agreed within a month. The legal and paper work all booked and taken care of and we are kept informed by telephone and emails.5 star service to trust.
Dear Jane,Thank you for taking the time to review the service Jenna has provided. I am delighted to hear your comments and wish you and your new tenant all the very best for the future.Kind regards,Rebekka GillLettings Manager
1/5
TrustpilotGood Estate Agent but Poor Drivers
Shame the young blonde female driver in the VW T-Roc doesn't seem to be aware when she is tailgating and trying to cut in front of people at traffic lights that she is driving around with her employer's name all over the car. Dashcam footage submitted. Incident at Four Lane Ends traffic lights headed towards TarporleyAround 20:00 7/2/24
5/5
GoogleSpoke with Michael regarding purchasing a home and he was very helpful and informative
Many thanks for the feedback and 5* Review for the service Michael has provided.
5/5
GoogleI found Jessica to be a friendly, personable and totally professional individual who clearly, has a great deal of pride in what she does. Prompt and very efficient Jessica provided an exceptional service on all fronts.
We do like to provide the best service possible. Many thanks for the positive feedback and the 5* Review. Thank you
5/5
GoogleJess came round to value our property, she was friendly, professional and very informative. She also referred me to a mortgage advisor to give an idea of affordability for the new house which was much appreciated.
Firstly thank you for the kind words and feedback for Jess in relation the service and information she provided and secondly the 5* Review is greatly appreciated. Many thanks
5/5
TrustpilotElisha has managed a number of my…
Elisha has managed a number of my properties for me and has always gone out of her way to provide me with excellent service above and beyond the Call of Duty, so I have no problems in recommending her and her company to anyone requires a property to be managed for them.Ron Turley.Featherstone Farm Hotel. New road,Wolverhampton,WV10 7NW
Hi Ronald Turley, thank you so much for your positive comments about butters john bee Wolverhampton Lettings! We hope to see you soon!
4/5
TrustpilotConner was on time and very helpful…
Conner was on time and very helpful with the viewing
Dear AdamThank you for your great feedback, I will ensure your comments are passed to Connor. If you have any questions or need further assistance please do not hesitate to contact us.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotBen has been great help in assisting me…
Ben has been great help in assisting me with a number of issues that have arose over the past few days in my property. He has maintained great communication with me and had the issues resolved quickly and efficiently!
4/5
GoogleMichael gave us some information when we moved into our new home
Many thanks for the feedback and 5* Review for the service Michael has provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
