Anwyl Homes Northwich reviews

★★★★★ 5/5

Trustpilot

Gladly Recommend

Buying a new build can be a daunting experience if you’ve never done it before and the process can be different to what you’re used to. No need to have any worries because Sam and Steph will do an amazing job welcoming you in and guiding you along the journey in such a professional and relatable way that you will instantly feel at home. Always happy and smiling, even when they are snowed under, nothing will be too much trouble for them to make sure you have the best experience with Anwyl. Throughout the whole process we have been impressed by the whole team and made up to be in an Anwyl home.Gladly recommend to future buyers 👍🏻

Mart · 24 October 2022

★★★★★ 5/5

Trustpilot

Josh Hough was very professional and…

Josh Hough was very professional and clean worker, very friendly and a knowledgeable tradesman

Nicola · 5 March 2024

★★★★★ 5/5

Trustpilot

The person who came this afternoon was…

The person who came this afternoon was very professional and helpful.

Alex · 3 September 2026

★★★★★ 5/5

Trustpilot

Josh Hough was fabulous

Josh Hough was fabulous; lovely fella who just cracked on with his work!

Ro · 22 March 2024

★★★★★ 5/5

Trustpilot

Richard and Josh Customer Service Technicians

Richard and Josh came out to repair the built in fridge freezer that looked to have been installed incorrectly. They were on time and friendly. They clearly explained to me what they could do to fix the immediate problem of the freezer door not closing fully, then what they would be doing at a later date to fully resolve the issue. Thanks both for a brilliant job! :)

Stacey · 18 October 2023

★★★★★ 5/5

Trustpilot

Fantastic home …

I am absolutely delighted with my new home. Kerry in the sales office has been great and very helpful. The guys onsite are really good and will sort any issues out straight away, Jake especially has been brilliant. I would recommend buying a home from Anywl and would definitely buy from them again

Victoria · 16 August 2024

★★★★★ 5/5

Trustpilot

As always, great service from the lads

As always, work carried out by Richard was great. Always take time to explain what is being done and why, and with a smile!

Shae · 4 July 2023

★★★★★ 1/5

Trustpilot

Anwyl thoughtless Holmes

Anwyl .. ‘thoughtful Holmes’ .. or not! Since completing over two weeks ago we have identified somewhere in the region of two thousand issues/snags that demonstrate extremely poor trade skills and failing quality control processes. Anwyl promised us a home that would be finished to highest of standards and top rated aftercare. We have been left with a home that is questionable how it passed even the basic of health and safety checks and a complete lack of ownership around resolving these issues and barely any acknowledgement. In the 13 days that we have been raising these issues we have been met with many excuses which are simply not acceptable! Due to the volume of snags, we are unable to document every single one however we have taken a video for context available on YouTube just type in ‘Anwyl thoughtful homes…or not’Listing a few: ⭕️Boiler has pipes not connected ⭕️Electrical plug points millimetres away from water mains pipe connection with the pipe placed over the plug so it cannot be used⭕️Fire strips falling out of all the door frames⭕️Lights tripping and cutting out which I assume is from a loose connection another fire hazard⭕️All the plaster on the walls is terrible - bumpy, chipped, scratched and tatty. The majority of walls need to be replastered⭕️Same for the woodwork which is unfinished, with drips of varnish all down the stairs.⭕️Every single cupboard in the kitchen has chips and knocks in, one isn’t even attached to the wall ⭕️Broken tiles in the bathrooms ⭕️Every door/window hinge is rusty and covered in brick acid and paint⭕️Light placed in correctly in ground floor hall way as the front door smashes into it when you open it⭕️Tiles on the roof of the porch not fixed down properly We have had professional snaggers, site managers and other tradesmen come to look at the house and they are as shocked as we are, none of them have any idea how the property passed quality control, this is incredibly damaging for the Anwyl brand.. in short DO NOT BUY AN Anwyl Homes property!

Hannah · 11 October 2022

★★★★★ 5/5

Trustpilot

Excellent service today by 2 Anwyl employees.

We were visited today by Josh and Richard to address a couple of outstanding issues. Both men were pleasant, professional, and knowledgeable about our problems. They efficiently assessed the situation and informed us as they went along what would be needed. We look forward to them returning in due course to carry out repairs as we feel we can trust them implicitly.

Bill · 29 February 2024

★★★★★ 5/5

Trustpilot

Thank you Lee Reynolds.

Lee Reynolds is a good multi skilled technicians. He inspected the door and skirting for me. He works meticulously and professional.

Good · 15 September 2023

★★★★★ 5/5

Trustpilot

Chris was great

Chris Appleton was great. Very polite and very helpful.

Jack · 31 May 2024

★★★★★ 1/5

Trustpilot

I don’t think the trust pilot rating is…

I don’t think the trust pilot rating is an accurate reflection of Anwyl homes. Anwyl homes get any negative reviews removed from trust pilot. I owned my Anwyl home for just under 4 years and I had nothing but issues from day one of reservation. Customer service was not there at all. When getting the keys to our new home it was filthy nails and screws all over the floor mould growing in every room and things broken. Anwyl homes make it very difficult to get anything fixed in your home. As they hope the home owner will give up. I reported our front door not locking and they didn’t class it as an emergency even though I had 3 children in the house. I then had to get the lock fixed and when anwyl homes finally sent someone to look at it over a week later they voided my warranty as I had it fixed before they came out. I would tell anyone looking at an Anwyl homes house to really think twice about it. Join the Facebook groups of the site you are looking at to see what the people living on the sites think. I will say that the customer care site workers like Lee, and all the others are fabulous. If only they could run the company I think it would be amazing. The customer care people that you ring to report things to are awful. They don’t care. They are young girls that don’t really know anything about houses or grounds work yet they will argue that black is white. I really am glad to see the back of Anwyl homes, it’s a shame really as we worked hard and made our house beautiful. But I could never deal with them for a second longer. I have since bought another home of (David Wilson) and can say the difference is unbelievable! We couldn’t be happier to finally be away from anwyl homes and their terrible customer service. If looking in the Sydney area of Crewe look anywhere but the Anwyl site. Go and speak to home owners and they will tell you how bad the majority of the houses have been on there.

Miss · 29 October 2024

★★★★★ 4/5

Trustpilot

Although we did not end up purchasing a…

Although we did not end up purchasing a home through Anwyl at their Fairways site in Handforth in the end, we were really impressed by Will Waterworth's knowledge and help throughout. He was kind enough to keep us posted with our dream plot as soon as it became available and gave us a little more time to sell our other property to secure it, which was appreciated. Not once did we feel pressured or given the "hard sell" and he was brilliant to work with.

ZB · 26 September 2022

★★★★★ 5/5

Trustpilot

Friendly and helpful

Jillian was really friendly and helpful, making the experience of buying a home at Mill Green really easy and stress free.

Chris · 5 September 2023

★★★★★ 5/5

Trustpilot

Richard Nelson 5*

Richard was a top guy, really friendly and helpful with some tips, couldn’t recommend him moreCallum Witter

Callum · 6 December 2023

★★★★★ 5/5

Trustpilot

Great experience at Stonebridge Fold!

We recently moved into our new Anwyl home at Stonebridge Fold and just want to say how great Imogen has been throughout the whole process- she's answered any questions and helped us out whenever necessary- a real asset to the company.

Katie · 29 March 2021

★★★★★ 5/5

Trustpilot

Everyone has been so helpful and welcoming

Bought a home with Anwyl at the Winnington (Northwich) site back in September 2021. Both me and my partner could not be happier with the standard and spec of the home we purchased. We bought a home 4 bed detached Stratford and Marie from the sales office was fantastic with us. When we moved in, as expected with a new home any teething issues were quickly ironed out by either Keith and Phil who run the site and have always been keen to help even now! I've purchased new homes in the past and as soon as your in, the developers distance themselves from you but that certainly hasn't been the case on this occasion.

Andy · 22 August 2022

★★★★★ 5/5

Trustpilot

After a very difficult sale I was…

After a very difficult sale I was anxious that buying at Mill Green, Warton might have been a major mistake but I needn’t have worried. The site team at Mill Green, namely Chris and Mike, have been exceptional. Every small issue is dealt with promptly and always with a smile! The site is very clean and the frontage is tended every week so standards are high. Although there is still major works ahead, there has been no difficulty accessing my property or noise nuisance at all. Every effort is made to ensure the new owners are not impacted by the ongoing construction. The Site Team could not have been more helpful so you can have confidence when you buy here that help is at hand.

Hiliary · 18 August 2022

★★★★★ 5/5

Trustpilot

Can definitely recommend Paul Higham

Can definitely recommend Paul Higham - Anwyl’s Technician. Paul is extremely professional. His work and attention to detail is second to none. Paul is a credit to Anwyl

CLARE · 12 January 2023

★★★★★ 5/5

Trustpilot

Chris Appleton was very helpful and…

Chris Appleton was very helpful and made a good job. Well done.

Ambrosio · 7 March 2024

★★★★★ 5/5

Trustpilot

Cross Fields

Can’t fault Anwyl (Cross Fields development). Really happy with my new home, it’s the little touches that make the difference. Really thankful to Ian and others on site for making quick work of the minor snags with the home. Would highly recommend Anwyl to anyone considering buying a new-build home.

Jack · 5 September 2024

★★★★★ 1/5

Trustpilot

Don't take £500 PLS offer. House itself-threatened to sue.

If customer care are ignoring you look at CRA 2015-in my case for missing extras sections (9-2), (11-1) (11-3), (24). Small claims court can be submitted online. They will make a same day payment to you like they did me.Literally, when I was about to get the keys at 4pm, get a frantic call from PLS saying their previous 3 completion statements were not actually complete-they need £700 more. Refuse and you cannot get the keys-even though I expected to move in today. Question the fees? It is 4pm-banks close at 5pm so you won't move in. And PLS were recommended to deal with it all for the Alexandra Gardens, Crewe development? Steer clear-their £500 discount cost me £700 ON THE DAY! (I have requested a copy of their frantic calls and emails on the day of completion suddenly requesting the funds to further my complaint). As for the house itself no huge issues-a few missing items from the extras list, but the customer care team are frankly hopeless. A shame as the house itself is actually fine its just their attitude-before sale you are a priority, after sale an inconvenience. If you want to go Anwyl to avoid some developers with bad press-Anwyl are no better, service is hit or miss (and don't care if they miss).EDIT: Anwyl tried to remove this review by saying it was not "verified" and Trustpilot asked me for evidence of an invoice or contract-well sir (I cannot name you due to trustpilot rules), you know it is me, you called me the day after I left the review. Very disappointed you would try and remove it not by speaking to me but by claiming I did not buy this property when you handed the keys to me personally. This review is now verified as you can see.Edit 2: See how clever Anwyl try to be in their reply. The information they gave to PLS as "my" solicitors was correct. And the information Anwyl gave to me was correct. HOWEVER, they do NOT state the information given by PLS to me was correct-hence the frantic phone calls. So the solicitors they recommend made a mess of it. Expect such weasel tactics from their customer care team who didnt care their recommended solicitors gave me incorrect information!

Lyrren · 28 July 2022

★★★★★ 1/5

Trustpilot

Do not purchase a house from these…

Do not purchase a house from these cowboy's. By far the worst customer care and after care service I've ever had, or not had in my case, the workmanship in house I bought is absolutely awful, even the walls in my property aren't straight!!!! I had a flood nearly 12 months ago and I'm still waiting on them to sort out the issue, in fairness it took them 6 months to get a firm in to replace my water damaged floor only for them to use a different type of material and now the floor looks horrendous,i've even escalated the issue to their head of department, only for them to say that they've done everything they can!!! The fact of the matter is they don't care!!! Lies,lies and more lies! They must pride themselves on having the worst customer care in the housing sector likewise with the aftercare that they provide!!! So unprofessional, I can't put into words on how much I hate Anwyl homes. Just a bunch of deceitful and unprofessional individuals.Please do yourself a great favour and avoid buying or having any contact with this poor housing association!!! Lowest of the low and by far the worst of the worst!!!

Evan · 4 July 2022

★★★★★ 5/5

Trustpilot

Richard is excellent

Richard is excellent. We are very happy with the work he has done for us. He goes above and beyond and we can't recommend him enough!

Gemma · 17 February 2023