Trusted Agent profile · Northwich
★★★★★
1,047 reviews across 2 platforms
Winnington Avenue, Northwich, CW8 4FT
Anwyl Homes's office in Northwich, at Winnington Avenue, is rated 4.6 out of 5 across 1,047 reviews on two platforms, including 17 Google reviews rated 4.2.
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Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
TrustpilotHappy customer :)
We have had a good experience with Anwyl Homes - MaesYRhedyn Llay.Stephen has been very helpful with all our queries and all the process has been done smoothly.We are looking forward to moving into our first home very soon :)
Hi, thank you so much for your review and for saying how helpful Stephen has been, we have passed your comments on to him and we also look forward to welcoming you into you new home very soon. Thank you.
5/5
TrustpilotBath Sealant repair
We have owned the Hartford since June 2023 at Crossfields, Catterall. The bath had settled slightly bringing the sealant away from the bath. Spoke to Anwyl who had a technician there the same day, brilliant service. The Technician turned up early (Josh Hough) very friendly, put on shoe covers to protect the carpets, worked efficiently and took great care to repair properly. Thankyou
Hi, thank you for taking the time to leave this review, sometimes repairs can take longer than we would all like so it's great we were able to provide a speedy service for you. Thanks again.
5/5
TrustpilotFantastic Customer Service!
We decided on the Winnington Place with Anwyl Homes in Jan 2022. From the time of reservation of the plot till the time of moving in during July 2022, our journey has been fantastic, thanks to the efforts of Kelly and Marie from Customer Service at Winnington Place. Both Kelly and Marie helped us settle down with all formalities, all the way through the process, by going into each and every detail of the property, arranging viewing of the show home innumerable times, sorting out the solicitors and mortgage lenders and keeping us updated on key milestones right through our journey until we moved in July 2022. Kelly and Marie also helped us with discounted service providers with many add-ons we did to the house, before we moved in. The moving in process itself was very smooth and comfortable. After we moved in, Keith Best and Phil Jump, the Site Managers, helped us with everything, from clearing all the snags on the snag list to attending to my adhoc calls for help. In fact, there were very minor snags found when we moved in and we are very happy with the property we have bought with Anwyl. I just cannot praise enough, the hard work and dedication that Keith and Phil have put in and are continuing to doing so in keeping the Customers at the Winnington Place Estate happy.Overall, I would say we have made the best decision in buying the property with Anwyl at Winnington Place and our journey right from the start would not have been successful without the tiring efforts of Kelly, Marie, Keith and Phil as above. Anwyl Developers have been great in terms of their House Build Quality, Customer Service and Reliability.
Hi Sivakumar, thank you for taking the time to leave such a thorough and positive review about your experience at our Winnington Place development. It was great to read how well our team have looked after you from the sales process to moving in and afterwards. We wish you many years of happiness in your new Anwyl Home!
3/5
TrustpilotLee Reynolds came to rectify some of…
Lee Reynolds came to rectify some of our snags. This was mainly paint work. He was excellent and arrived on time and worked through his list.I cannot rate Anwyl higher because they refused to acknowledge the rest of the poor paintwork. In addition, the touch up work was goid, however when an entire wall has been sanded and filled due to poor plastering you would expect the whole wall to be rollered, not as what occurred, the use of a mini roller to cover the bare minimum. It is obvious therefore where the work has been touched up rather than a uniform coverage.
Hi Hannah, thank you for your positive review about Lee, one of our Customer Service Technicians. However, we were sorry to read that you are unhappy about other paintwork in your home, we do work to the NHBC standards for all items within your home. If you are unhappy with anything you are able to get in touch with Customer Services by using the webform on our website or by calling 03300 244955 and our team will be able to help.
5/5
TrustpilotExcellent quality. Thanks Josh.
Josh was at the house quite early and cracked straight on with all the jobs. Friendly and work was to an excellent standard. Very pleased 👍🏻
Thanks Jane!
5/5
TrustpilotBrilliant service from Lee
Brilliant service from Lee, fixed my doors from opening as the catches were in the wrong place and also now my front door closes properly 😊 However still waiting for a multitude of jobs to be done that should have been wrote on the 4 week call but there was no room on the sheet for them to be put on. Still got a wonky porch, bent bannister, dodgy tiling, lots of missed painting etc etc. Lovely homes, lovely site, just needs proper quality checking before key releases. But seriously can someone sort my jobs please 🙏
Hi Clare, thank you for your review about Lee although sorry to hear you are still waiting for other jobs to be completed. As new build properties are built by hand, on occasion things can go wrong for which we are sorry but we will certainly get these put right as soon as we can. Please get in touch with your Site Manager to follow these up or contact Customer Services on 03300 244955 where one of the team will be happy to help. Thanks.
5/5
TrustpilotRichard Nelson - Doors Fixing
Richard help me to fixed all my room doors. He is so kind, professional and helpful.Although the door at utility room still needs to be replaced, but I believe Richard and Sophie will closely follow up the order and have it fixed for me very soon.Hope Richard will be deployed to install the new utility door. I hope Anwyl Headquarters will take note to my above compliments.
Hi Roy, thank you for taking the time to leave this review about Richard and Sophie. As soon as we received your feedback we passed it on to both of them and they really appreciated it, thanks again and we'll certainly sort your door as soon as we can.
5/5
TrustpilotThe customer service technician Chris…
The customer service technician Chris Appleton was very professional and personally friendly
Thank you!
5/5
TrustpilotRe-Plastering Hall
Chris Appleton came to re plaster and paint our hallway, he was on time, worked hard and did a great job, Chris was a pleasure to deal with.
Hi Michael, thank you for leaving this review about Chris! It is appreciated.
5/5
TrustpilotVictoria Mills, Holmes Chapel
Whenever we have mentioned that there is an issue or something needs fixing, Isaac has been on it straight away. He always has a cheery smile and is very amenable.
Hi Peter, thank you for taking the time to leave a review about our Site Manager, Isaac, at our Victoria Mills development. We have passed your comments on and we know how much Isaac appreciates the feedback.
5/5
TrustpilotJosh was fantastic helping us out with…
Josh was fantastic helping us out with a blocked drain got the right people here very quickly and overseen the plumbers on site. A very helpful polite and friendly man. Thanks Josh
Hi Shirley, thanks for leaving this great review about Josh and how quickly he was able to help, thank you.
5/5
TrustpilotChris Appleton
Chris was polite and friendly! Job done very well.
Thanks Brooke
1/5
TrustpilotIncomplete Estate years on.
We have been in Edenhurst Grange 2 years now they left the site a year ago and they have still not completed the landscaping and shared areas to the plans they provided to residents and the council. Honestly keep saying such a shame when they have great attributes but refuse to complete work they started.
Hi, we were sorry to read this review, we are also frustrated with the length of time it has taken to finish our Edenhurst Grange development. We certainly aren't refusing to complete the necessary work, it is just taking longer than we would all like to get it completed. The roads are due to be adopted by the local authority this month and the landscaped areas are due to be completed by the end of 2024.
5/5
TrustpilotChris - Crossfields 19/04/24
Chris was very punctual, polite and courteous, he was friendly and helpful, thank you Chris.
Thanks Linda!
5/5
TrustpilotVery helpfull technician
Richard Nelson was a very helpfull technician. He explained what was needed and left the area clean and tidy. Would recommend.
Thank you Mr Lewis!
5/5
TrustpilotVery helpfull technician
Richard Nelson was a very helpfull technician. He explained what was needed and left the area clean and tidy. Would recommend.
Thank you Mr Lewis!
1/5
TrustpilotStevie wonder could do a better job! - cowboys!
OVER 3000 SNAGS - no idea how it passed NHBC inspection probably paid them off! Already told friends from the area not to bother - some had even got to the point of exchanging contracts and pulled out after seeing our house… worst housing developer on the market. Rude customer service team who take weeks to respond to any emails and when they do it’s always with a question and then you’re back in at the end of the queue for a response ‘director of customer care’ also doesn’t reply to any emails. Constantly let down with false promises! The house we bought is beyond a joke, Stevie Wonder would’ve done a better job! We spent 3 months correcting snags ourselves after the cowboys kept returning to fix one problem and create 10 more! DO NOT BUY AN ANWYL THOUGHTLESS HOME! (Had to repost as you can’t put any of the employees names - but it’s fine on a positive review.. double standards as always)
Hi Hannah & Chris, we're very sorry to read your review, we take a considerable amount of time and effort to ensure we build quality homes for our customers so this is disappointing to read. Please do contact our Customer Service team if you need further help or as it seems you are unhappy with our team, you can raise a formal complaint via our website which we will be able to fully investigate for you. Thank you.
1/5
TrustpilotSave Yourself The Headache - Buy Elsewhere.
We moved in to the Victoria Mills site in Holmes Chapel in June 2022. Our experience with the company up to our completion date was relatively positive, with a few issues here and there. However, as soon as we got the keys it became apparent that they wanted nothing to do with us.The company has no customer service standards and there is clearly a breakdown in communication between Anwyl employees. The standard of the finish in the homes is atrocious and clearly the house had gone through no snagging process before we got the keys. On the day we completed the house hadn't even been cleaned, dirty windows, marks all over the walls etc. Our house had hundreds of issues when we moved in and the majority have been a battle to get the company to take any responsibility for.We expected issues with buying a new build but we weren't ready for the amount of push back and hostility that we would receive when raising the snags. Anwyl need to take a serious look at how their employees deal with customers. The company only accepts formal complaints by post, which tells you all you need to know about how much they value customer feedback when they are actively making it more difficult to give.*EDIT* We won't be ringing the phone number that Anwyl suggested in the reply below as this is the number for Customer Care, the area of the company that we have had the most issues dealing with. They are rude and unhelpful and as ever, will not help us with our issues.
Hi Josslyn, we're so sorry to read your review, it's clear something has gone wrong somewhere here. All our team place a high priority on building a quality home for our homeowners and our customer service team are on hand to help with anything you need. Our complaints procedure is designed to ensure we can easily identify any formal complaints from our day to day correspondence and investigate them thoroughly. Please do contact our team on 03300 244955 or by using the webform on our website (www.anwylhomes.co.uk) should you need any help. Thank you.
2/5
TrustpilotI got my new house of Anwel
I got my new house of Anwel. Sale s promise everything you can not do out till you have sent money.The final finished is very poor standard in decorating window are cracked sills no support under front door bends garden not done gaps under fence not been cleaned blobs of cement everywhere in kitchen and and hallway silicone is very poor not constant.Windows missing but of side s and bodged silicon trying hide mistakes. The garage joint s on skirting is shocking standards a 12 year kid could done better patio’s doors expanding foam and plastic gaps fillers not cleaned outside I could go on all day for £400k disappointed be beyond believe
Hi Andrew, thank you for your review, however, we were disappointed to see how disappointed you are. We believe you have only just moved into your home and some minor issues with new build homes can happen as they are hand - built. It is for this reason that we have an aftercare process where the Site Manager will come and see you, around 4 weeks after you have moved in, and will fix anything that is not to the required standard. We're sure this will be able to sort the problems for you. If you need anything else in the meantime, don't hesitate to contact Customer Services on 03300 244 955 or by using the webform on our website. Thank you.
5/5
TrustpilotPaul and Josh
Yesterday we had a visit from Paul and Josh and they sorted out a squeaking bedroom floor. Fantastic. Two smashing lads who worked very hard to get the job done. We can't thank them enough for being pleasant and hard working, a real asset to Anwyl Homes.Sally and Andy Clay
Thanks Andy, it's great to read how well you have been looked after by our team at Priory Gardens, thank you.
5/5
TrustpilotExceptional Service!!!
Lee Ashworth has visited my property today to re-fit the bath panel after work has been done underneath with the taps. I cannot rate his service higher. The efficiency was fantastic and my bathroom now looks perfect again! Lee even went above and beyond by correcting an issue (I myself had not noticed as it had been the case since completion) with the front door lock along with replacing the security chain that was snapped. As a woman living alone especially, I cannot put into words how beyond great full I am for the extra level of care from Lee. “Thank you” honestly doesn’t seem enough!
Hi Becca, thank you for leaving such a lovely review about Lee, all our team work hard to provide a great service for our homeowners so it's rewarding to read about when they get it right, thanks again!
5/5
TrustpilotLee Ashworth - Excellent Customer Service Technician
Lee Ashworth came out to assess our back door which has been an issue for some time, he advised that I needed a new one and ordered it there and then. As he was leaving the front door he said he noticed the lock wasn’t working and that it needed sealant to which he proceeded to take time out of his busy day to fix the front door which turned out to be a bigger job than he expected. For me this was customer service at its very best and I really appreciate Lee taking the time to notice other areas that needed attention! Excellent Technician who put the customer first.
Hi Zara, thank you for taking the time to leave such a great review about one of our technicians, we know how happy Lee will be that you were pleased with his work. Thank you!
1/5
TrustpilotHorrendous customer service and home is unfinished
Bought our house 6 weeks ago.The standard of finish is poor throughout, appliances are not as stated on the specification when we bought the house. Cracked window frames, garage not finished. Exterior painting not done, radiators leaking. Cracks in tiles, bathroom sealant loose. The list of issues is endless. No timescales as to when we can expect things to be completed. Now being told my garden will not be completed until the scaffolding In the rear property comes down - again no indication when this will be and I have 2 young children, both with disabilities that will have nowhere to play come spring… Emails are ignored and when you question things the responses are appalling. Both me and my husband have taken time off to wait in for trade to come and they haven’t arrived - no apologies from site just simply told “we can’t drag them there”.The whole experience has been completely stressful from moving in to now and already we’re exhausted trying to sort things out. This should have been a time to celebrate and it’s been anything but. Communication is abysmal. It shouldn’t be this hard to have your home finished to the quality that was promised.I mean there is felt hanging off my porch still!… So many other properties on our site with ongoing problems too. Wish I’d researched better before buying. I really hope that this can be turned around. Would love to leave a better review in future, but right now I feel so deflated with this whole situation.
Hi Kirsty, we're so sorry to read your review, all our team work really hard to ensure we provide a quality home and are clear with things such as scaffolding needing to temporarily remain in your garden. We're sure this is something that will have been shared with your solicitor. If you need any help with anything else please get in touch with Customer Services by using our webform on our website or by calling 03300 244955, emails will never be ignored. Hopefully we will be able to help you very soon.
5/5
TrustpilotThe Fairways Handforth
Very pleased with our purchase from Anwyl. All in all, they have been professional, considerate and attentive. We're really pleased with the finish of our home, and how responsive they have been with a few minor issues when we've had them. I really commend the sales team for seeking out the ideal property for us and understanding our needs, and the aftercare team, always approachable and friendly. A big thanks to the whole team (past and present) in Handforth!
Hi, thank you for this great review about our team at our Fairways development in Handforth. We have passed your feedback to the teams at that development and we know how pleased they are that their hard work has been appreciated. We hope you have many years of happiness in your New Anwyl Home!
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