Pattinson Hexham reviews in Northumberland

★★★★★ 5/5

Trustpilot

Wendy Burbridge an absolute star 🌟

We decided to downsize early last year and after having a sale agreed Wendy took over to see the sale over the line. It ended up a long journey with lots of bumps in the road. Without Wendy this journey would have been near impossible to manage, she liased with the other estate agent (who put us under a lot of pressure over things out of our control) and a solicitor who often went off the radar!. Wendy is a credit to not just to Pattinsons but her profession and both Ann and Adrian would like to say the biggest thank you.

Ann · 13 February 2024

★★★★★ 1/5

Trustpilot

Online auction is simply scam

Online auction process is simply a scam to rob both seller and buyers.They advertise online auctions as an attractive free method of sale for the sellers and charge buyers ridiculous amount of 6% of sale price, the money that could go to seller's pocket instead of Pattison's. I asked them to relay to the seller that I am happy to pay extra 6% towards house if they agree not to go through auction, but apparently they didn't forward the message.

Mehdi · 19 November 2024

★★★★★ 5/5

Trustpilot

Gosforth Branch

Gosforth BranchAfter using another agency and having a lot of false starts, I asked Pattinsons for an appraisal of my home with a view to have them represent the sale of my property.I asked them because during the search for my next home, their staff worked their socks off on any viewing I made through them, they always kept in touch after viewings and they always phoned you the minute there was a price change.Susan, the Branch Manager, arrived at my home and was totally professional and told me that my home wouldn't be hard to sell, so I trusted her word and signed them up.I sold on the first viewing to a cash buyer that Natalie had known was looking for a house in my postcode area. She contacted the buyer to initiate a viewing. Natalie then arranged the viewing, kept in touch with me and the buyer at all stages and never let me down with advice and guidance throughout the entire process.Natalie is a real inspiration at Pattinson's and she got the sale that enabled me to be a cash buyer and purchase my forever home to retire to.A big shout out to Keri too at the branch who was always helpful and courteous.

John · 6 February 2024

★★★★★ 5/5

Trustpilot

Moving Home

I had great help from Pattinsons, initially in selling my property,their branch at the West Road were first class and I had plenty of viewings from day one.Then during the sale of my property and purchase of my new home I had problems with the solicitor I had been allocated.Wendy,Pattinsons Sales Progressor could not have been more helpful during this time. She kept contacting this solicitor for the information I was not receiving and kept me informed .I could not thank her enough for her assistance during this time.

CATHERINE · 23 January 2024

★★★★★ 4/5

Trustpilot

I just wanted to take the chance to…

I just wanted to take the chance to personally thank Eloise Wallace for her help in finding me new tenants. She was very friendly and professional, a pleasure to deal with.

Craig · 8 November 2024

★★★★★ 5/5

Trustpilot

My experience with Maddie Furness was…

My experience with Maddie Furness was amazing!!!! She was a very funny, bubbly person who knew exactly what she was doing! Couldn't have asked for a better person do have today! Highly recommend

Callum · 2 October 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical service to say…

Absolutely diabolical service to say the least. They only call and respond when they are due their fees, and after that not a single peep from them. I have been calling, emailing the agent and online via the portal and not a single person responds. They are highly rude to my solicitors and to her team. I would avoid at all costs as their professionalism does not exist and for the sum of the auction fees, it's an embarrassment. Save yourselves from this experience!!!

Trish · 16 October 2024

★★★★★ 1/5

Trustpilot

Avoid their auction

Avoid their auctionThis morning, I was bidding for the small piece of land to use for our not-for-profit organisation Soham London CIC, which provides well-being through Yoga and Meditation.The land is a small piece of 0.054 acres in windsor.We won the audition for £3000 and am happy with it. We are happy to buy the property.We were aware that the buyer fee is 5% and all is good to pay.But, it came as a surprise and shock that the buyer fee is a minimum of £5000 + VAT.It does not make sense to me to pay double the amount of land price.This is a hefty amount for us being a not-for-profit organization helping the community.They want to pay all the buyer fees and deposit the same day by 4.30 pm and not very helpful by the person Tom Pattison.

Soham · 15 October 2024

★★★★★ 5/5

Trustpilot

A massive thank you to Sue Sheldon who…

A massive thank you to Sue Sheldon who has been absolutely brilliant in dealing with me throughout my rental accommodation purchase , I left everything to her and she made it so easy for me - she is a absolute credit to your company and easy to see why you get such excellent reviews with staff like sue - once again thanks Sue your a star and a lovely lady. I have no hesitation in recommending your company especially Sue

Stephen · 20 December 2023

★★★★★ 1/5

Trustpilot

Recently used Pattisons Auctions for a…

Recently used Pattisons Auctions for a property I was trying to move on. Eventually received a number of bids that took the price over the minimum asking and once the hammer went down I was reassured that they property was then legally sold and contracts exchanged! After a number of days without receiving much information I was told that my ‘buyer’ had not even paid the deposit but not to worry as this would not delay completion! The 28 days passed, I moved my business out and still no completion. They told me that I was entitled to sue the buyer for the deposit and all legal fees, and they were suing them for their £6k plus auction fees but they were unable to assist me in this! They also to date have never personally given me any information as to who the buyer was including address etc! They will only pass this onto a Solicitor but I believe I don’t actually need a Solicitor to sue somebody. I have found everyone at this company very unprofessional and extremely unhelpful and I would certainly never recommend anyone uses them! They have caused me great expense and stress! Please avoid at all costs!

Mark · 9 October 2024

★★★★★ 1/5

Trustpilot

Now had two negative experiences first…

Now had two negative experiences first they put a property on the website I rang within an hour of seeing it to be told the renter had bought it. Why put it on the website if this is the case.Secondly had a viewing booked at a property at 10am today to be rang at 9am to say it was cancelled and that the property had sold. Not given any opportunity to bring the viewing forward only gave one other option to view which we couldn’t make. I am now reluctant to look at any property which pattinsons are marketing.

J · 23 September 2024

★★★★★ 1/5

Trustpilot

Agree with the user

Agree with the user, it looks like a scam. They keep constantly pressuring me and changing auction end dates. Don't give them your hard earned monies. It may well be a Scam!

Melvin · 11 March 2026

★★★★★ 5/5

Trustpilot

Quick and easy selling process

The whole process of selling the house was made very straightforward by the very competent and helpful staff at Pattinsons. Clear explanation of their services at valuation time and ongoing advice and support throughout the process. This company have a lot of prospective buyers on their books so the house sold quickly. Viewings were organised and accompanied by Pattinson staff as the house was empty so we were not inconvenienced. Staff at the office, particularly Geno, were always helpful if I had queries and kept us informed of any updates. I would certainly use them again if selling another house

Sandra · 13 November 2023

★★★★★ 1/5

Trustpilot

This company is a complete disaster and…

This company is a complete disaster and are heartless, avoid at all cost! They deceived me into moving into a mould infested house, they painted it so that I wouldn't know. Few days after moving in, the mould started showing, I snapped pictures and even did a video to them, I had two toddlers at home who were reacting to this mould, even my hubby kept sneezing. We had to leave since they couldn't do anything about it. Aside the mould, we met so many rubbish in the garden, attic and behind the fence, apparently the last tenant dropped all those things, they made no attempt to remove them, I still spent £500 to throw away the rubbish. Now they have refused to return my withholding deposit, this is just sheer wickedness. Avoid this company at all cost😡😡😡😡

Kirsty · 16 September 2024

★★★★★ 5/5

Trustpilot

Excellent Friendly Service

Excellent clear, friendly service. I knew exactly what was happening at each stage.

Keith · 24 July 2026

★★★★★ 1/5

Trustpilot

Avoid using any solicitors recommend by Pattisons!

I had a horrendous experience with Bridgeview Law, specifically with Ryan Kelly, the so-called "Junior Conveyancer." This firm is a complete disaster, and I urge everyone to steer clear!They picked up my case just before the completion date and sent the TR1 form less than 24 hours before the complaint date, expecting it to be signed and returned in time. They didn't even request a redemption statement from my lenders until AFTER the original completion date! I've called and emailed them countless times, but they completely ignored me.To top it off, they moved forward with the completion without any warning, claiming on the day that they were looking to complete. This was despite their prior promise that it would only take a week from the original date. They completely ruined my holiday by missing the deadline!The original completion date was supposed to be through Pattisons Auction on 22/08/24, but they finally completed on 9/9/24. Now, I'm still waiting for my funds and answers to my questions. The funds look suspiciously low, and the redemption costs seem way higher than it should be. I've raised my concerns, but once again, no response!After reading all the negative reviews, it's clear that this company is a shambles. If you want to waste your money or risk having your sale fall through, then go ahead and use them. Otherwise, do yourself a favour and avoid Bridgeview Law and Pattisons Auction like the plague!

Kirstie · 9 September 2024

★★★★★ 1/5

Trustpilot

Pattinsons are advertising an hmo( 10…

Pattinsons are advertising an hmo( 10 students) at 10 st judes ter south shields or a man who is bankrupt and has laundered £100000 cash from trafficking immigrants and has gained the hmo licence in a fake name using a fake passport. Patt know the business is not legimate or registered with companies house or hmrc yet they are still advertising his hmo which he does not own on paper .He has police protection as he is the head of the mosque at south shieldsThis company helps people launder money which is a disgrace

James · 8 September 2024

★★★★★ 4/5

Trustpilot

Maurice was fantastic when push came to…

Maurice was fantastic when push came to shove he was brilliant in advising me on how to handle the auction process. Thank you.

Anna · 16 January 2025

★★★★★ 4/5

Trustpilot

Wendy Burbridge

The property sold had been used for rental and there had been 4 agreed sales, 3 that fell through in just over 1 year. In addition the solicitors recommended by the agent were closed down, so there was a lot of tension about buyer 4. Wendy kept on top of the progress and kept in regular proactive contact with the buyer, their solicitor and estate agent and my newly appointed solicitor. She kept me appraised of developments and was aware of the issues at each stage. Prior to this phase it had been dificult to speak with the progression team and Angela in the office had been very helpful. I think it very prudent for your firm to retain and reward Wendy in the interests of achieving customer satisfaction and providing experience, commitment and sensitive motivation to advancing sales.

Customer · 20 October 2023

★★★★★ 5/5

Trustpilot

Fully managed service Newcastle

I hold I property in Newcastle with Pattersons, they fully manage the property and have gone above and beyond.Stephen Wilson in particular is amazing.We had a problem with the electrical company and Stephen went the extra mile talking to the power company on our behalf and even siting in a empty property for hours out of his work hours for the company to come and fix the power.Well and truly a outstanding branch and will be using in the future to manage more of our portfolio.

Member · 5 October 2023

★★★★★ 5/5

Trustpilot

Experts in their field, just brilliant.

We can only describe the Manager, Darren and all staff at the Pattinsons West Road branch as all absolutely brilliant! Very pleasant, friendly, and professional!From the initial valuation of our property to final contract exchange their service was excellent; great communication, information, and highly professional.An important point my wife and I would make to anyone looking for an agent is the impressive way Darren (Branch Manager), assessed our property and explained exactly what would happen regarding the sale. Every single aspect of his advice was proved to be correct; price, types of offers, knowledge of the area etc every part of the process happened exactly as he said it would!Once offers were (immediately) received we were supported brilliantly by the branch who were there for us through the whole journey, nothing was a problem to them; they worked with us. We couldn't thank them enough.We highly recommend Pattinsons West Road.

Paul · 4 October 2023

★★★★★ 5/5

Google

I would recommend Pattinsons (Hexham Branch) - the staff are very knowledgable, friendly and supportive. They ultimately care about you selling your property.

Amy · 22 December 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

The ladies in this office who I deal with (Nicola & Rebecca) are so helpful, their customer service is fantastic. Friendly whilst professional people who get the job done- thank you :-)

Lucy · 13 February 2026

★★★★★ 5/5

Trustpilot

I dealt with Sheila Brannen from your…

I dealt with Sheila Brannen from your Newcastle West Road Branch. She has been friendly, outstanding service, proactive in getting matters to progress. I was impressed with her excellent service from start to finish. In a time when I was dealing with a complicated purchase and sale Sheila was always on hand to help, the advice was always on point, always went the extra mile by obtaining updates from other parties, her time scales were accurate and helpful. She never missed a call, never failed to follow on something and always delivered on her word. Based on my experience with Sheila i will aways recommend your estate agents to friends and family as she delivered and got the job done. I found Sheila courteous and reliable as she delivered the best service imaginable by taking the stress out of the whole process

Imran · 17 August 2023