Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf you need to know - Don't ask Zoopla
If you need to know - Don't ask Zoopla.
Sandie · 17 February 2026
Agent replied · 19 March 2026
Hi Sandie,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 5/5
FacebookI would say you are an angel into my life by saving me in the hand of online scammers, contacting your company (mayorthomsenfundsglobal@gmail.com with whatapp+13046016360) I will say is the best decision of my life and I am happy writing this to show the world how you helped me with a business loan Mr Mayor Thomson. I can't thank you enough sir
Yenove · 21 July 2025
★★★★★ 1/5
TrustpilotZoopla estimates are totally off track…
Zoopla estimates are totally off track with today’s current market situation. Most properties won’t sell at the lowest estimate they give. Waste of time looking!!!
Deb · 18 September 2025
Agent replied · 23 September 2025
Hi Deb,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
Trustpilotproperty at rh19 -I was the seller-they…
property at rh19 -I was the seller-they inflated the price by virtually 50% -so they portray a false valuation for the area
John · 13 October 2025
Agent replied · 17 October 2025
Hi John,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
FacebookI am really really hurt by the attitude of the zoopla group including alto.
Over the past week everyone I have approached to help both personally and privately has not hesitated to offer discounts or payment holidays.
Rightmove slashed my fee 75%
Tesco bank deferred a loan payment 3 months
The council have deferred council tax two months
Water bills have been halved
Sky have helped me
All the big companies you think don’t care have and they are stepping up.
In addition every one of my landlords I have had to speak to so far hasn’t hesitated to help when a tenant has asked for assistance with rent.
BUT the attitude of zoopla is we will let you off 3 months but only if you sign a long term contract ! What part of if you don’t help me now we won’t be here in 3 months do you not understand!!
It seems highly likely completions will not be allowed over the next few weeks or months. That is the case in Europe and appears to be the governments current view and as sales are 80% of our income we essentially cannot last longer than a few months at best.
In addition alto are saying well zoopla have took the hit for us so we won’t help at all ! They even wanted 90 days notice to cancel a user licence after our staff numbers were reduced.
I am gutted at their lack of help and will be cancelling zoopla with immediate effect quoting force majure. when this is over if by some miracle we come through I will be cancelling alto and moving to another software and pm supplier.
I have been with zoopla since 2011 when they were struggling to get going and been loyal ever since. I feel completely let down by them now.
Rich · 24 March 2020
★★★★★ 1/5
TrustpilotHow misguiding are these zoopla updates…
How misguiding are these zoopla updates very misleading and not accurate at all wouldn't trust them at all
Sandra · 7 November 2025
Agent replied · 19 March 2026
Hi Sandra,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
Trustpilotabsolute rubbish
absolute rubbish , veryfying human all the time , cant get past it,
Paul · 21 December 2025
Agent replied · 19 March 2026
Hi Paul,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWhat a load of tosh this company spews
What a load of tosh this company spews! We have removed ourselves from their valuation as they valued it about the lowest in our street, despite several home improvements including the addition of a utility room, downstairs cloakroom and an extended kitchen refitted about 4 years ago. I tried to reason with them but they were having none of it.
Tony · 21 June 2025
★★★★★ 1/5
FacebookThey don’t honour the contracts & agreements made with agents - not transparent in terms & conditions - & have contradicting statements in their contracts
All agents check your contracts, as although your told monthly renewal after fixed term, it renews as original contract eg 12 month term!
Nicki · 6 September 2024
Agent replied · 22 February 2025
I hate it if someone is advertising a STUDIO, but inside is no water, toilet, kitchen etc. Liars.
★★★★★ 1/5
TrustpilotDisappointed and lied to
I emailed an agent to view a rented maisonette in Lions Close SE9 4HG
Laura · 28 October 2025
Agent replied · 24 May 2026
Hi Laura,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotZoopla haven’t got a clue!
Zoopla haven’t got a clue! They valued my house reasonably closely to the real value. Then next door (we are a semi) was sold for around 20% more than the Zoopla valuation. Then Zoopla more than halved the value of our property. Twelve months on they have removed our valuation because they say they have nothing to base it on!
Steven · 21 May 2025
★★★★★ 1/5
FacebookMy house information is incorrect. I have tried to get this fixed and you are saying you are unable to help. It is not regarding the estimate as I appreciate that is precisely that but about the fact that the property information is factually incorrect and you are not correcting it. I live in a five bedroom three bathroom detached property NOT a three bed one bath end of terrace property. It is one of c80 properties that were new builds in 2013/2014 and we were the first occupants in Sept 2013. The purchase info is correct. I understand how the estimate works but it is wholly inappropriate to incorrectly list property details, especially when they are so far from the truth and surely this is misleading to people. Please could you get this corrected as a priority.
Clare · 18 February 2022
Agent replied · 22 February 2025
Hej vackra🥰, wow, delar ett så vackert inlägg. Du har ett fantastiskt leende och vackra ögon också...✨🌹🌼 din profil är underbar och du är också vacker. Jag tror inte att någon skulle hoppa över din profil utan att säga hej. Jag försökte lägga till dig men det fungerade inte. Kan du lägga till mig genom att skicka en vänförfrågan eller ett direktmeddelande? Jag ser fram emot att höra från dig. Tack och Gud välsigne dig🌹✨🌺
★★★★★ 1/5
TrustpilotThis company is associated with CON…
This company is associated with CON ARTISTS
Ess · 11 December 2025
Agent replied · 22 December 2025
Hi Ess,
Thank you for your review. We're sorry to hear of your negative experiences with this agent.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
FacebookWho wrote the first page about Stafford? What a load of rubbish. Its a disgusting town and absolutely filthy. Its not even a town just a dump with pot holes. Any story to make money from properties
Sue · 10 January 2025
Agent replied · 22 February 2025
We apologize for how you feel .
Do well to give me a follow up and leave a message on Telegram using the link on my page Diana Cleverwood
We will respond to your needs Zoopla
★★★★★ 1/5
FacebookPlease contact me as my parents house isn’t listed as a four bed it’s listed as a 2 bed maisonette. Which is going to cause problems when it’s sold. How is that even possible?
Maria · 20 July 2021
Agent replied · 22 February 2025
Hello dear, Pardon me for writing on your timeline. I notice you always share excellent posts. I've checked your profile to see your lovely posts and beautiful pictures. I believe you are a woman of integrity. I'd love to be your friend, but sending you a friend request without your permission is rude and disrespectful. If you don't mind, send me a friend request so we can be friends and have a nice conversation. If you find this message embarrassing, please pardon my manners. Thanks
★★★★★ 1/5
TrustpilotNot good
I didn't enjoyed my experience with them.
Caroline · 27 November 2025
Agent replied · 22 December 2025
Hi Caroline,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 5/5
FacebookPLEAS, I need help!
I am from Czech republic and I don't understand English. But I have a problem. my order from the store Superdry has been delivered to your address. Can you contact my, pleas? email: danamalina@centrum.cz
Dana · 14 May 2020
Agent replied · 22 February 2025
Hej vackra🥰, wow, delar ett så vackert inlägg. Du har ett fantastiskt leende och vackra ögon också...✨🌹🌼 din profil är underbar och du är också vacker. Jag tror inte att någon skulle hoppa över din profil utan att säga hej. Jag försökte lägga till dig men det fungerade inte. Kan du lägga till mig genom att skicka en vänförfrågan eller ett direktmeddelande? Jag ser fram emot att höra från dig. Tack och Gud välsigne dig🌹✨🌺
★★★★★ 1/5
TrustpilotTRULY AWFUL WEBSITE THAT WASTES TIME.
Hugh · 4 December 2025
Agent replied · 22 December 2025
Hi Hugh,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
FacebookI’m about to market my property and was looking through the sold prices in my area on various sites to see what the general feel for the asking price of my house might be. I noticed my homes estimated value was way in excess of what it should be it is listed as a 4 bed not the 2/3 bed it actually is . This is not helpful . I use this feature ( with others ) to try to get a feel for where I should look etc ...I am sure others do the same
Jane · 23 August 2021
Agent replied · 22 February 2025
The amount of properties they have listed wrongly is unbelievable and most appear to be grossly UNDER VALUED - ive requested for 2 years to correct my home’s information because the value estimate reduced by £100k and they ignored every email and request
★★★★★ 1/5
TrustpilotZoopla you need to vet the agents…
Wayne · 18 November 2025
Agent replied · 22 December 2025
Hi Wayne,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotZoopla Failing to Act on Repeated…
Zoopla Failing to Act on Repeated Complaints!!
Ruby · 18 November 2025
Agent replied · 22 December 2025
Hi Ruby,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
Facebookwas told my husband was eligible for a credit card. sent endless documents, what a pain that was, kept saying not enough info etc. after weeks of delays from them was turned down. Our income was never an issue. Met their so called criteria and some. What a big disappointment. They still keep sending messages saying we have been approved for a credit card, to get turned down!!!!!
Kim · 19 August 2022
Agent replied · 22 February 2025
Hello dear, Pardon me for writing on your timeline. I notice you always share excellent posts. I've checked your profile to see your lovely posts and beautiful pictures. I believe you are a woman of integrity. I'd love to be your friend, but sending you a friend request without your permission is rude and disrespectful. If you don't mind, send me a friend request so we can be friends and have a nice conversation. If you find this message embarrassing, please pardon my manners. Thanks
★★★★★ 1/5
FacebookPoor customer services, lie about about conversations and won’t provide recorded conversations to cover their lies!!! Asked me to cancel my membership with rightmove then they would provide me with free 9 monts free, I signed the contract to that affect and cancelled right move now they won’t honour it!! Now They are saying account suspension as they are chasing me for payment when they have stated I would get a free rent period!! See attached Total waste of a company!! Con artists
Asif · 11 June 2020
Agent replied · 22 February 2025
Annulation d accord cela arrive souvent malheureusement allez voir un avocat
★★★★★ 1/5
FacebookHad an appointment to view a property with Zoopla today. Didn't bother to show up, not even the decency to phone me. When I contacted them after waiting 15mins, was told to look through the windows and if I wanted to then I could phone if I wanted to view it. Absolutely shocking service, don't waste your time. No apology off the woman who I spoke to, and she was rather rude.
Carly · 29 November 2021
Agent replied · 22 February 2025
Knowing Olivia Carlos has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 5 days trade I made a withdrawal of $13,600 as my profit in return wow I'm so happy believe me friends it works 100%. try her and see the blessing. contact her today
Email: oliviacarlos134@gmail.com
WhatsApp: +14353592643
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